Armed Response & Monitoring / Refusal to Cancel Membership
I would like to lodge a complaint against a Security Company, Stramforce Security, who refuses to cancel my membership with themselves. I August 2011, after being with Starmforce Security for 3 and a half years I cancelled my security membership via a fax instruction. My original monitoring contract with them lasted 3 years. I continued to utilize their services but I was not very happy with their service. When a new security company, MSS (Malmesbury Security Services) came to our area, I cancelled my membership with Stramforce and joined MSS.
To date Stramforce is continuing to debit my account. I have placed a stop payment instruction on my account but Stramforce refuses to cancel their debit order instruction. I have spoken to the owner of Stramforce on numerous occasions as well as via email but with no avail. Stramforce has now proceded to hand me over to debt collectors to recover outstanding amounts they claim I owe to them.
Please can you assist me urgently.