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Church & Dwight Co., Inc.
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Church & Dwight Co., Inc.
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Church & Dwight Co., Inc. Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Church & Dwight Co., Inc. at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Church & Dwight Co., Inc. reviews & complaints 2

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3:47 pm EDT
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Church & Dwight Co., Inc. Arm & hammer peroxicare toothpaste

I bought this toothpaste around February of this year 2023 and didn't use it right away as I was finishing up another brand. I bought thinking it would whiten and also freshen my mouth as I always had a good impression of Arm & Hammer brand and thinking the baking soda would be a good choice. I started having symtoms of my mouth being dry, but not connecting it with the toothpaste as I've never had this sort of thing happen to me - I'm in very good health and rarely have any issues on anything. I started noticing the inside of my bottom lip was extremely sore and rough. I don't brush hard, so again didn't associate with that but kept trying to think of anything spicy or rough that I might have eaten. Then I was noticing when I would wake up from sleep my mouth almost felt glued to my teeth and hard to open my mouth - this seems strange, and again, still not associate it with toothpaste. I had gone to my dentist about a month ago and in my cleaning pack got a sample of toothpast for sensitive gums, so thought I'd try it - I was feeling better but still didn't think my problem was from the toothpaste. I used the new product for a week and went back and used the Peroxicare again, and immediately had a very severe reaction of very red and rough lips. I did tell a family member what I was experiencing. In the meantime I have a half of tube plus I recently bought a double pack which is not open. This product needs to be off the shelf with as many complaints as I have seen. I'm not sure where it's manufactured but this is a faulty product.

Desired outcome: I would like a refund for the tube of toothpaste plus the double pack plus this product taken off the market.

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5:17 pm EST

Church & Dwight Co., Inc. customer service

In all of my shopping experiences, I have never seen employees at your customer service desk and probably your manager behave with poor judgement and service. I came in for an item in your circular of 2/17. There was no inventory on Monday and none on the loading platform. I asked for a rain chec. After half an hour and having checked out with my other items, I left a very angry customer. If you advertise it and you don't have it, don't you either give the customer a like item instead or a raincheck? I was told by 4 different people that someone had to go in the back and put it in the system before they could write me a raincheck. I have done business with so many retailers over the years and have never seen such a ridiculous set up nor have I ever been put off the way these people did it. Your girls on the checkout were extremly helpful and kind. I am sure KMart will not be seeing me again. I think I would pay a little bit more for less aggravation somewhere else.

Read full review of Church & Dwight Co., Inc. and 3 comments
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J
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Jones Joyce Basham
, US
Nov 14, 2018 7:13 am EST

it burn the hair off my face and left my face burn

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L
L
ladeeart
Oshawa, CA
Jul 12, 2011 4:49 pm EDT

Try Zellers, the customer service is just as horrendous, i try to avaoid the store at all costs!

R
R
RJ Taylor
,
Oct 31, 2008 11:22 am EDT

I am seeking advice as to what might be safe and
effective to use to remove blue stains all over my
khaki uniform set after using Arm & Hammer
liquid detergent. It appears the "blue dye" in it
is the culprit; nothing else was damaged in that
wash load, nothing "ran" or "bled" and no ink
pen was to blame. Their instructions include a
pre-treat option in addition to introducing the
detergent into water before adding garments.
This has never happened to me before and now
my uniform appears to be tie-dyed! RJ Taylor

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+1 (800) 524-1328

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