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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:08 am EST
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JC Penney salon.

I never complain about anything. But I have been dealing with this rats hair for months now and I can't take it anymore. I'm a mom of 5. I don't have much money. The only thing I enjoy doing for myself is getting my hair done. I've been going to jcp salon for years. My stylist always did a beautiful job I loved my hair. When she wa on maternity I tired another stylist. She was a master stylist so of course it was more money. I asked for the samething I've gotten for years. Long layers and a partial highlight. Of course it looked ok when I was done. All the product and blow out. I showered that night and when my hair dried I wanted to cry. She cut where she did the partial so short I couldn't believe it. Now you can see underneath my hair so my hair was now dark brown and blonde. Now I asked for long layers and now I have very short layers. Not only that it was severely uneven. That was even the worst of it. My hair was so burnt. I now look like I have fried Barbie doll hair that was in a fire. It was to my scalp. My appointment cost my 200.00 cause she also sold me product. So I called the next day to complain. After arguing with them cause the manager wanted me to see the same stylist that ruined my hair so she can fix it. I refused and they finally agreed to let me see another stylist. She tried her best to even it out but because it was so badly uneven it would of had to be cut to my scalp. She did a deep conditioning to try and fix it. This was in June. Since then I have spent so much money trying to fix this. I go back every 6 weeks to have more of the same trimmed out of my head. I go for conditioning treatments. The shampoo and conditioner I use to get cost me 14.00. Now it cost me 40.00 cause it redken. On top of all the leave in conditions I have bought. All from the salon. This damage had cost me 100s of dollars. And everyday trying to hide it cause I'm so embarrassed. It's so bad. Imagine an old Barbie doll that's hair has been fried. That's what my hair looks like. It's very depressing. I just feel like I should let you know about this. Like I said I don't have money. I have 5 kids I work full time and this has set me back financially and emotionally. Thank you for your time. Dayna fillman

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10:41 am EST

JC Penney poor management

Wow, JC Penney is seriously scraping the bottom of the barrel for some of the managers that they hire. The store in Sherman, Tx. Overnight Task/Operations manager, Joe Canter, and the HR manager, Keith, are completely incompetent. My husband was told that the reason his hours, and only his hours, were being cut to where he had NONE AT ALL (when others he works with are fine with no changes) is this; Performance, or lack of, because he was accused of being the slowest on his team. My husband is always the FIRST to be done with his tasks and then he helps whoever else is behind. It would seem that JC Penney's standards of business ethics change as often as its managers do. What happened to treating employees with fairness, honesty, integrity, and dignity? What happened to JC Penney's "No Tolerance" for when managers fail to abide by the company's "No Retaliation" policy. Are the managers so childish now that they cannot talk through problems, like adults? Since when does JC Penney, or any company worth their salt, have HR managers say, "It's not my problem... I can't do anything about it... I'm not the one that makes the schedules, you're on your own." What happened to HR Managers that are actually there to HELP employees to the best of their abilities? Seriously, are you threatened by an honest, hard working fellow? How about you do what's right instead of being a sniveling, dishonest, incompetent, [censored]?

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9:46 pm EST

JC Penney eyeglasses

I purchased eyeglasses on 10/25/18 and picked them up 11/5/18 the glasses are not only defective as in the frame having a manufacturers defect but the arms of the frame which are metal had to be repaired somewhere else. I expressed my unsatisfaction with the glasses to the sales associate and she suggested I go to another store. This option is not acceptable, I reached out to the store manager for a refund and he re-directed me back to the same department. I also noticed when I looked at the glasses closer at home the coating also has a small scratch in it. Considering I was not able to wear these and just picked them up I find this seriously unacceptable.I paid $249.00 for these and cannot wear them at all and am currently wearing my old pair. All I want is a refund. This is a medical necessity for me to have these. I am not able to upload a photo due to my medical eye issue. Further more the glasses I bought should never be sold for anyone that has problems such as light sensitivity or seizures. Please train your sales associates better for these series issues. Thank you.

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2:40 pm EDT

JC Penney coupon for a roaster.

I took a coupon for a roaster to the JCP in Clarksville Indiana. They were out of them and I ask the lady behind the desk if I could get a rain check and she ask a manager He was very rude and said that I could not get a rain check nor would he order any more. My account is very low so when it is paid off I will no longer be shopping at JCP. I have been a loyal customer for years. My name is Latricia Smith. I really did not appreciate being spoke to in that manner. [protected]@yahoo.com

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3:15 pm EDT

JC Penney wrongful termination

I was wrongfully terminated for suspicion of being pregnant. The HR personnel at jcp in cielo vista of el Paso TX stated he accidentally photocopied my drivers license wrong and it didnt have the expiration. He called me on a Sunday when I was an event at my church. I returned the call that Monday with the information requested. After many failed attempts to log in to jtime to see my schedule I reached out to see if I can get some help. Come to find out not only does this store NEVER answer the phone when you call but they also dont check their voicemails. I left a message on the same number HR called me from. Then this man has the audacity to tell me it's both of our mistakes when i didnt do anything wrong. "The system automatically terminated me" due to not completing the i9 form on time. He said ye had 3 days to complete it and only called me 1 day. I know they suspected me being pregnant and now I'm out of a job that I really needed. I'm definitely seeking legal advice.

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Jenovia Paige
, US
Nov 07, 2019 8:03 am EST

I had been working at the JCPenney store in Hurst Texas where I'm was wrongly terminated. One of the managers there reported to me that I was a no call no show for over twenty times. I enformed them that, was not true . Every time with the exception of twice I had called in within a timely manner to let them know I would not be able to come in. In January I was gone for a week which was due to a family member paaing away, that was documented, then in April i had already had a vacation planned when I accepted this position . Kayla the manager I spoke on the phone when I was terminated was the one who approved my vacation but all of a sudden there is no mention of that. In Oct there was another vacation which was approved by another manager now all of a sudden it was deemed as a no call no show. Whenever I was going to be out I have spoken to various managers, Ruby, Leo, Kayla, and more, please if you work for JCPenney at the northeast mall in Hurst Texas when you need to speak to a manager for any reason GET THEIR NAME AND THE TIME YOU CALLED, document it yourself because these people are great liars and will say you never notified the store upon your absence. They never entered the information! Makes you wonder why🤔🤔🤔

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Jenovia Paige
, US
Nov 19, 2019 2:31 pm EST

Ms Barbara you are awesome.

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12:00 pm EDT
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JC Penney arizona jeans fabric is not durable

How can I send you people a complaint about my jeans? You are so secretive. No email address and phones that are always busy. I have no idea if any company person will even see this because this doesn't appear to be an Arizona Jeans Company page.

I have 2 pairs of Arizona Jeans I bought for my husband at different times. They both developed holes in the denim near to but not involving a seam. Of course, they were near the crotch and once that happened he would only wear them around the house to do yard work in case someone could see his under wear through the holes.

I am 66 years old and have been buying jeans for many, many years and have never had anything like this happen to jeans or to Levis. Denim is usually so durable you can hardly cut it with scissors. He did not get these jeans caught on anything to create the holes.

He is not a construction worker, farmer, mechanic, or any thing like that. He is a track and cross country coach. They do a lot of standing near track events or watching kids run.

I don't know if you are cutting corners in some way or using inferior materials but it is not worth it to us to buy jeans that do this right away.

I tried ironing a patch over the holes and darning over the holes but neither worked. The patches came right off and the darning killed my fingers.

You may need to take quality craftsmanship and durable goods off your label.

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7:33 pm EDT
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JC Penney credit limit increase

When I first got my card I had a $400 credit limit. I injured my back and was late on one payment. I let the credit department no of my medical condition and they dropped my credit limit to $110. I have since made all my payments on time and have paid off my card. I asked for an increase by $200 so I can purchase a gift for my son and was declined. I have good standing with all my credit cards and have goid credit. It's not fair. Now I am going to miss the sale and will have to purchase elsewhere

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10:28 am EST

JC Penney arizona women's jones combat block heel zip boots

I love these shoes but I just bought a pair last week and the inside bottom is already coming out so I'm sad that they are already falling apart. It makes it extremely uncomfortable to walk I'm because the plush part is coming undone so my foot is in contact with the hard stuff underneath. But I want to wear them all the time so it's frustrating that I JUST bought them but they are broken.

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10:39 pm EDT
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JC Penney management

I was at the jcpennys in south center mall in tukwila washington 10/26/18 @ around 7:20pm. I am outragged with the customer service i recieved. The cashier was new and he needed a manager to help with the transaction and there was a long line behind me. I told him he could help the next guest while we waited for the manager ( who took 30 min to even show up). My 2 year old son needed to go to the car due to the fact that he wasnt feeling good so i asked the cashier to please hold the items for a few minutes so me and my husband can take him to the car. I came back into the store to purchase my items not even 10 minutes later and there was another cashier there and she said that her supervisor advised them to return the items to the shelf and i wasnt able to make my purchase. We spent about an hour shopping in that store to be told we couldnt purchase the items and a reason was not givin to me. The supervisor has no valid reason to deny my business. I left the store completely outraged aand still no answers. I have never seen such horrible custormer service im my entire life and i work retail. I will never shop at that jcpennys again.

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7:14 pm EDT

JC Penney service at galleria store in henderson

I shop at the Pennys store at the Galleria mall in Henderson Nevada. It appears that they cater to the Spanish speaking customers at the expense of their English speaking customers. Half of the loud speaker announcements are in Spanish. All of the cashiers speak Spanish at the expense of hiring Americans who only speak English. I felt that I was in Mexico instead of the US and I don't like it.

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12:54 pm EDT
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JC Penney original straight mens. arizona

I bought two pairs of the jeans in August. I took one pair back to the store because there was a flaw on the leg. It had hole in the denim. Now both pairs have rips at the pockets where they are sewn on. The quality is very poor to only get very few wearings of this product. I feel my money should be refunded or jeans replaced again . I never used to have this problem. Guess I need to buy Levi Brand.

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6:12 am EDT

JC Penney jcpenney salon.

I sent my 13 yr old daughter to get a hair cut at the salon in J.C. Penney at the arnot mall and it me a disaster. Way too short. Back layers are shorter then the rest. Her hair is horrendous. I am beyond pissed. The lady did not listen and did what she wanted instead of what my Daughter wanted. I want a full refund and need to know where to start.

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11:10 am EDT
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JC Penney men’s jeans size 38x34 original straight

I bought my 16 year old son 2 pairs of your jeans less than a month ago. He wore the one pair only 1 time when he bent down to pick something off the floor the front of the jeans split all the way downfrom the bottom of the zipper to the seam between the legs. I thought it was just an accident till he wore the other pair for only the second time and they spit at the same exact place. The quality of these jean has really gone down hill. He likes the way your jeans fit so I get him them ever year. Guess we will need to look for a new brand to try. There is no reason you should only get 1 or 2 wears from a pair of jeans.

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8:04 pm EDT
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JC Penney little girls stretch pants size 6x

Our daughter received a pair of your stretch pants as a birthday gift. The first time she wore them to school the seam in the rear end broke open. I sewed the seam on my machine and the next time she put them on the fabric gave out in the seat again causing another hole in the rear end. I want you to be aware of this so that you can double check these pants and the fabric so this doesnt happen to others. My daughter was so excited to wear them because they were pretty and she ended up with a pair of play pants and not anything she can wear to school.

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5:12 am EDT
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JC Penney conditions at store location

To whom it may concern,

I was shopping this past Sunday 10/14/18 at your Westfield location located in Bayshore NY.

My wife and 2 children were shopping in your 2nd floor curtian department area. My kids are 11 and 1 years old.

And and as we were shopping I happened to look up and notice your HVAC diffusers ARE ALL FULL OF MOLD! I ask the counter person for a manager she stated know one was around!

We have shopped at your stores for a better part of 30 years! And this is totally unacceptable!

Please rectify this situation.

I've also attached photos for your review

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1:20 pm EDT
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JC Penney in home window decorating

JCPenny installed motorized window blinds in my home...they are not working. I am getting a run around for over 6 months with promises they are going to fix them.
I have had the installer here aprox 4 times. I have been passed around to many different phone numbers and extentions. A woman who began handling my complaint originally has since been laid off by the company and in turn I have been referred to 4 differs customer service individuals
This is unacceptable. I spent $14000.00 with this company and I have been treated very poorly. I want action, not anymore promises

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10:49 am EDT

JC Penney jc penny salon

I went to JC Penny salon in East Brunswick mall yesterday (10/13/2018)to cut my daughters hair with blowdry.The lady who did hair cur was Kim. She started at 2:00pm and finished at 3:45 pm.1 hour 45 minutes just for hair cut! I asked the cashier lady why this is taking so long. She talked very rudely saying if you don't want to stay long just tell hair stylist to stop cutting and take your daughter. What a response from an employee who works in reputed company like JC Penney! This shows the value they give customers who come their salon who trust them.I asked hair stylist why taking so long.She told if you want it fast next time take appointment with designer. It was my worst experience ever in my life with hair salon. I will never go to JC Penny salon who doesn't respect their customers and their time.Very bad.

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10:04 am EDT

JC Penney bathrooms

Temecula JC Pennys store has awful bathrooms. I have been a faithful customer since the store opened, and over the years, the store has gone through renovations, but the bathrooms in the salon and store have not been updated or fixed. Toilet seats are worn, paper towel dispensers are broken, sink counters are worn. And the cleanliness of the bathrooms are disgusting. Next time I go, I will take pictures.

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12:34 pm EDT
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JC Penney poor service in checking out lack of cashiers

Just left Bay Plaza JCP because the lines were out the door on all three levels. Manager was no help stating that the way it's on Saturday's. Which doesn't help me at all. The only good helper was an associate name Francisco. He only did floor and fitting room not cashier. I asked don't they cross train you for busy times like this he states no I wish they did because I wanted to learn cashier work too. I was not the only customers complaining people werejust walking out. Unacceptable shouldn't managers jump in to and run the cashier too when the lines are so long. Just gave my merchandise to manager which she refuse to take and told associate to take.

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12:30 pm EDT

JC Penney online order ripped off during the payment process

10-12-2018, Online Order, Resolution - similar item at same price, coupon for value, or rain check for item at same price as sale $28.70 after sale36, item#0378564 size 9 winter boot.
I Item was stolen from me during the payment process. Astonished and upset because I thought I was buying it. It was only a miracle I saw the difference in totals on the paypal side. Contacted customer service-rep wasn't much help. Asked for Manager-Felicia didn't care and was a bit rude. I still feel after over 10 years of shopping with Penneys, I should have been rectified for my loss. My heart was on this item for my little girl and I was paying for it. It never should have been snagged from me at that point. That should have been impossible. Now I have to tell my child, Penneys took it away. She will not be happy. I am not happy. Not sure if I want to keep doing business with Penney's at this point. That is how angry I am. And Customer Service should have at least tried to offer some solutions. Nothing. Not even empathy was expressed. Look at my account, see how much I've purchased from you. Right now I do not feel like Penneys values me as a customer at all.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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JC Penney contacts

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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