Menu
JC Penney Customer Service Phone, Email, Contacts

JC Penney
reviews & complaints

www.jcpenney.com
www.jcpenney.com

Learn how the rating is calculated

4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for JC Penney has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JC Penney. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JC Penney reviews & complaints 1396

Filter reviews by rating
5
6903 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest JC Penney reviews & complaints

ComplaintsBoard
N
1:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney brown ankle boots

My brown ankle boots are falling apart from the sole I have used them 3 time with today. I noticed that my left boot was feeling funny when I was walking. I stopped to look at my boot and it was very noticeable the sole had fallen apart. It was difficult to walk with the boots as there was no support on the sole. I got home and had to take medicine because my foot was aching.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
H
1:49 pm EST

JC Penney sephora

I was at the Sephora in JCPenney in Indianapolis, IN on Michigan Road. The manager named Lindsey spoke to one of her employees like a dog . I heard her mock the employee and humiliate her. I will not purchase items from this store in the future. This woman really ought to treat her employees better.
She used gross exaggerations, rolled her eyes, mocked her, and humiliated her in front of many customers. The employee was helping a customer and the manager, Lindsey, told her that she took 20 hours to wait on the customer and told her to wait on someone else. The employee said, "OK, I'll wait on the other person." and Lindsey mocked her and said, "OK, I'll wait on the other person, " in a demeaning tone. Maybe someone should talk to her about how one should treat people. Something is wrong with her.

Read full review of JC Penney
Hide full review
ComplaintsBoard
X
12:20 pm EST

JC Penney boots

These boots were purchased at JC PENNY and not worn until a company Christmas party in Dec. 2017. They were only worn ONE time and are so disgusting now, cannot be worn again. The back outer layer is peeling off after only wearing them one time. Very disappointed in the product. Won't be buying this brand again and want everyone to know the poor quality that they are selling.

Read full review of JC Penney and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Dec 30, 2017 6:22 am EST

When were they purchased?

ComplaintsBoard
C
12:19 pm EST

JC Penney cancelled furniture order not credited on my cc card

Hi I cancelled my furniture order because after a dozen of phone calls and being on hold for averaging 25-30 min each time no update on my furniture ETA. My issue I am having now is my order was cancelled and confirmed it However, when I am transferred to the furniture Department for authorization to credit back my credit card I am stuck on hold and then get hanged up on. I would like my credit card to be credited back accordingly and It is unfair to be charged interest on a transaction that you never received and have cancelled. The item was a bureau for $378.00 and the order was placed on November 26th. My name is Christine Nieves and contact # [protected] I would like to get this resolved asap I feel that I have been more than patient trying to remedy this matter. I am very disappointed and feel dissatisfied. I am a platinum card member in good standing and love shopping with JCPenny but may have to reconsider any future purchases. Each representative I have spoke has told me something different an apologize for the error but aren't able to fix my problem.

Read full review of JC Penney
Hide full review
ComplaintsBoard
A
10:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney portrait studio

My family and I were scheduled at 10am for a photo shoot at the portrait studio. We arrived early. For some reason the studio was already helping the 10:30am slot, which took over an hour. We had three children under the age of three waiting. By the time it was our turn, our children were restless and irritable. Our pictures came out terrible, and the staff could care less. Also, when we arrived. The staff that checked us in was surprised to see us. Like as if we didn't have a reservation. Literally, there was like one good image to choose from and it sucked. I called and left a message for the manager to call me with an associate names Alex. Never heard back. They took my money though.

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
A
A
AIexandra9611
, US
Dec 28, 2017 11:09 pm EST

Before anyone asks why I cannot have the photo's redone. Well my children were taken form me and placed in foster care because a no good neighbor reported me for abusing them. They did an investigation and found out that I was neglecting them and leaving bruises when I DISCIPLINED them. To seem my children I have to make an appointment with CPS. Even then I am not allowed unsupervised visits with them. This incident also made me so anxious that i started calling my children stupid, and now CPS is using that against me.

ComplaintsBoard
S
3:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney hair salon

I been going to Jcpenny Hair Salon located in Northtown mall from longer then a year now. Everytime I went, I spent about around $200. I had longer then 22 inch hair. I had a regular stylist I saw every time and her name is Ravon. This time I called and I told them I need urgent appt with person who ever has very good experience. They convinced me to see an Asian Stylist who they said has 20 years experience. The first thing I requested her was it takes years to grow hair this long so please DONOT chop off the length. I wear glasses so I took them off for her to work on my hair. When I was sitting for quite a while, I again reminded her and said please do not cut length. When I got done and I saw final outcome, my length was gone and my hair were 5 inches choped off. It is sad and disappointing when I see my old pictures now and I feel horrible. Instead of giving me full refund and doing something about it. Manager just gave me $15 giftcard to only use within Jcpenny. I would never even shop in this store again because each time it reminds me that I will have to wait another some years for my hair to grow.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
P
12:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney frozen cowboy boots

I recently went to your store located on Alsbury in Burleson tx. I was buying my great granddaughters Christmas and she was with me so it was hard for me to hide it. I purchased her boots and a Frozen gown and an outfit all for her Christmas. Much to my dismay, when she opened it on Christmas day the boots were for the same foot. Walmart even checks the boxes for this mistake! And when i tried to take them back Tuesday after, the manager was rude and right in front of her said he couldn't help us and would have to give our money back. She was heartbroken again. Thanks to your mistake her day was ruined twice. He could have been a little more considerate when telling me she would not get them for a present after all. I thought since it was your mistake, he should have allowed her to choose something as a little present to help me with the awful time she had. But no he didn't and was not much help with my situation you created. I think this is why our stores are having trouble staying open. YOu are supposed to be a step above the big stores and offer customer service but Walmart is now a step above you. I am so upset and so is she. It was my first Christmas with just her and I and I wanted it to be special and not such a disappointment. Peggy Sloan

Read full review of JC Penney
Hide full review
ComplaintsBoard
M
11:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney delivery of a double bed

I placed an order for a double bed on Nov 23rd #[protected] and recieved an email that it had been shipped on the 29th of that month so i gave away my bed to make room for the new bed. BIG mistake. I called jcpennys and they could not resolve anything, i called again a week later no resolution either first person said oh no it takes 3-4 weeks then next lady said 5=6 weeks I finally got ahold of the shipping hub who could not find order at all and tracked it to another shipping in Eaton Mn. they then promised a call for a delivery appt. the week of dec 18th or the week of dec. 25 Dec 26th i called again dec 27 a manager of delivery schedules from twin city moving systems was suppose to call but i have yet to have recieve a call from them my bed has been there for 13 days

Read full review of JC Penney
Hide full review
ComplaintsBoard
N
1:43 pm EST

JC Penney unethical behavior

I went to the JCPENNY in Hampton, Va. on 12/26/2017 to return/exchange a Christmas gift that did not fit. The gift was purchased on line at JCPenney.com. I got into the return/exchange line at the store and the store clerk that I encountered named Karen was immediately rude and stated, "this line is for returns/exchanges only." I explained to her that was the reason me being in the line. The store clerk was very rude during the entire transaction. I went on to explain that I wanted to just do an even exchange on the items. The store clerk said that it couldn't be done because I wasn't the one that purchased the items. I was confused because all I wanted was an even exchange or store credit to get the right size. She said, "all I can do is refund the money to the card it was purchased on and if you want the items, you will have to pay out of pocket for them. At this point, I was frustrated and confused as to why I couldn't get a store credit or exchange them and left the store with only the money credited back to the account that purchased them. Once I left the store, I called customer service and they instructed me to call the store and speak to the store manager. I spoke with Sabrina on the phone and she apologized for the inconvenience and told me to return to the store and she would void the transaction and let me exchange my items. I went back to the store and had another encounter with the clerk Karen. She paged the store manager and Sabrina was able to complete the transaction without any difficulty. The store clerk continued to be rude, even in the presence of her manager. I have shopped at this JC Penney many times but after this experience I will never go back. Customer service was definitely not a priority for Karen and her overall attitude made my experience very bad. I work with the public every day and while I understand that everyone has a bad day, that should not flow over to the customers.

Read full review of JC Penney
Hide full review
ComplaintsBoard
A
10:37 am EST

JC Penney bedroom set

I ordered a bedroom set on 11/17/17, they called me on 11/24 to setup delivery they called the night before said the footboard is damaged and they need to reorder so they refunded the money and didn't reorder the footboard, then call me a week later an stated we have it in and setup another delivery date, which the night before we got rid of our furniture for them call back and say they don't have it in, we have been sleeping on the floor for the last weeks and the footboard still isn't ordered and JCPenny wants me to pay for another one before they can order it and refuse me to speak to someone on higher level to correct this issue.

Read full review of JC Penney
Hide full review
ComplaintsBoard
N
6:25 am EST

JC Penney didn't receive order

I have been ordering items from JC Penney and having them delivered to my home or post office for decades. On November 26 I placed an order, but it was returned enroute. I cannot find anyone at JCP who can tell me why it was undeliverable. I hesitate to ever order anything again from JCP. All I want is an explanation.

All I want is to be afforded the courtesy of being given a reason why this happened. The items I ordered were intended for Christmas, so I had to reorder from Macy's. No problem with delivery from Macy's! Perhaps the lesson for me is to shop more with Macy's.

Read full review of JC Penney
Hide full review
ComplaintsBoard
C
5:16 pm EST

JC Penney customer service

I was shopping in the lake Charles store today and witnessed a heavy set Caucasian woman and her daughter stealing. Then I see an employee watching her and she tarts making a scene accusing the young black guy of stealing her daughters cell phone. Then you are manager that is Caucasian as well accuse him but was nowhere in sight. Roll your camera and you will see. Because f Jcpennys condones behavior like this I will make sure my friends and family never shop this store again . And I truly would hate this.

Mrs. Randolph

Read full review of JC Penney
Hide full review
ComplaintsBoard
M
6:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney horrible customer service

Hello,
I placed an order on-line and it was not going to here by 12/24/17. So I called JCPENNEY.com to request to cancel my remaining order. First phone call I was disconnected, second person told me to go to the store and take my issue up with them. Jcpenny.com does not handle orders after they been shipped. I called the JCPenney store in the Plaza Bonita mall in San Diego California. I explain the situation to Jay and let him I am very sick with a cold, cough and congestion and he says I have four different options but must come to the store to cancel items. My 70 yr old mother drives me to the store where I wait 25 minuets in line while coughing badly. I explain to Jovan that I would like to cancel items get a refund to purchase Christmas presents that are needed since my order will be here after 12/24/17. I have to leave the line for a few minutes to get some water from the water fountain due to my horrible cold, cough and congestion. After I return the LD Monica says she can not issue a refund due to the order not being there. Then I explained what JCPenney.com had stated about coming to the store and what Jay said about my options. She refused to give me a refund or look to see if the items where at the store. Bad Customer service on the part of your staff. Especially when someone is not feeling well and makes a conscious effort to do the right thing that was told by your staff. Needless to say four family members went without gifts.

Read full review of JC Penney
Hide full review
ComplaintsBoard
K
8:54 pm EST

JC Penney items not delivered by dec. 23rd as promised and advertised

I ordered numerous items on Monday December 18th for delivery before Xmas. The website promised delivery between Dec. 21st-Dec. 23rd, which is why I purchased the items. I received an email from JCPenney that my items didn't ship until Dec. 21st- 3 days later! tracked my package and saw that it had arrived in Buffalo, NY (1 1/2 hours away) just before 4:00 a.m. on Saturday the 23rd- the day I was supposed to receive my packages here in Rochester. I called JCPenney customer service and was promised that I would definitely receive my packages before Xmas because the corporate office was in constant contact with UPS and they promised to continue delivering up until 8:00 p.m. on Xmas Eve. I called UPS this morning, the 24th, to see where my package was, as it didn't arrive on the 23rd. They informed me that JCPenney had shipped my items using 2-day air, which only works on business days- not weekends. They said my order would be delivered on the 26th because no one was even at the Buffalo warehouse to scan my incoming packages. I called JCPenney customer service again to alert them and determine what they could do to help, and after being transferred to three different supervisors and "superiors, " I was told that the warehouse had a delay in shipping, which is why my packages didn't ship until the 21st, and that UPS was wrong- they were going to deliver my package by no later than 8:00 p.m. Xmas Eve. After 45 minutes and a transfer to yet another supervisor, my call was "suddenly" disconnected. It is now 9:41 p.m. on Xmas Eve, and I have no packages. I am incredibly frustrated, mad, and disappointed. This is false advertising, as the website promised delivery before Xmas. To send my packages 2-day air on a Thursday, knowing that they would not even be processed for delivery until the 26th, which would be the second business day, is unacceptable. I want immediate compensation for the lack of accurate communication regarding my shipment and the logistics failures that occurred, which resulted in me not having any gifts to give my husband on Xmas day.

Read full review of JC Penney
Hide full review
ComplaintsBoard
A
9:47 am EST

JC Penney online order

I ordered 3 items over a month ago and received a phone call that my order was ready. I went into the store and of course no employee could actually find my order. I continue to come in every week after to see if it came in. I called the 800 number to get my refund and they said the store has to give it to me. I've called online and the store countless times. At this point they are saying my order has been picked up, which is a lie because when I went to the store they could not find it. Now I don't have my items and no refund. Jcpenny is a CROOK. I will never shop with them again. I've never had this experience where I couldn't get a refund and the employees were very rude to me. TERRIBLE EXPERIENCE

Read full review of JC Penney
Hide full review
ComplaintsBoard
D
8:08 am EST

JC Penney no christmas for my mother

On 12/9/17 I placed an online order for one king size mattress pad. order #[protected]
I selected the item be shipped to the store (San Antonio, Rolling Oaks store), due to this time of year, fear of porch pirates. Email stated item to arrive in 4-7 business days. I started checking on the order 12/15/17. I was told by the 800 number that the item shipped 12/11/17. I have lost count on how many times I have called the 800 number and the store. I even went to the store because the 800 number said the item should be there, maybe it just has not been checked in. It is now Christmas Eve and I do not have a Christmas present for my mother. My credit card has already been charged...where is my order? I have lost all confidence in JCP.

Order Confirmation

Dear Donna,

Thank you for shopping with us. We've received your order, and it is in process. Below you will find all of your order details, including pickup information. We'll send a confirmation when your items ship.

Orders placed using a valid JCPenney Rewards member login will be issued Rewards points when payment card/account is charged and item(s) have shipped.

order date: 12/09/2017
order number: [protected]

Read full review of JC Penney
Hide full review
ComplaintsBoard
K
2:46 am EST

JC Penney merchandise that was ordered on 12/16/17 was not delivered on the scheduled delivery dates of 12/21/17 or 12/22/17.

Four items were purchased: Disney Mickey Mouse and Friends 2 pc. Pajama set boys size 7; Pfaltzgraff tea pot, flower pattern; "As Seen on TV" Snuggie; Nike 3pk Socks Youth. Only the Nike socks and tea pot were delivered. It seems each item was shipped separately and they are arriving at different dates. The socks were delivered on 12/19/17 and the tea pot was delivered on 12/23/17. I would have liked for the other two items to be delivered by today because they were gifts for Christmas.

Read full review of JC Penney
Hide full review
ComplaintsBoard
M
4:36 pm EST

JC Penney Customer service

I went into the jcpenney in berlin vermont this afternoon to buy a shirt and tie for my son for christmas. It cost me $79 for both, which was a total shock! I went outside and told my parents how much it was, there was a lady there that gave me a coupon for 15% off, I went back in, the cashier, associate #0551, stated to me that I could not use the coupon because the items were alread purchased, even though this was the same cashier that I had when I made my purchase. I stepped back out of the store, I was sooooo angry, I went back in and decided to return what I had just bought. When I asked the cashier was rather flipant when I said, what? No deals, her reply to me was well you need to buy more than one shirt and more than one tie! I do not need more than one. When I went back to return the items, she was rather ride to me. I will be bringing all the gift cards back to return them as well, and I will never step foot in another jcpennys, ever! I used to do a lot of shopping there! I will take the money from the jcpenney gift cards and go to kohls instead! I am sooooo angry by this experience it isn't funny! I will be telling my friends about this experience! I went to kohls and bought the same shirt and tie for $30!

Read full review of JC Penney
Hide full review
ComplaintsBoard
L
1:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney arizona boots

I purchased 2 pairs of the same boots online over a week ago. I was notified that they were ready to pick up, but only "one" had came in. No one knew why my second pair didn't come in. I was told to check back in a couple of days. I did so & I was told they would be in on the 18th. I called on the 18th to confirm that my boots had made it & I was told that they did. So I went to the store on the 19th, just to be told that the store didn't have my boots. I've been waiting on my boots for over a week now & I have become very impatient. I've never had this problem before & I've always enjoyed shopping at JcPenney. But this experience absolutely SUCKED! I feel like everyone kept giving me the run around on my item. Maybe JcPenney isn't the store for me like I thought it was. I'm very disappointed.

Read full review of JC Penney
Hide full review
ComplaintsBoard
C
1:19 pm EST

JC Penney poor customer service

Dear JCPenney,

On 12/18/17, I intended to make a purchase at your store located at Towne East Square. The estimated time was about 3:15-3:45 p.m. when the incident happened. I attempted to make a purchase of 2 quantity, "Arizona Puffer Vest With Hood-Juniors" (webID: 6622294).

I am not aware if your company is familiar with SurveyMini. It is a phone app that allow consumers to take surveys based on their experience at particular locations (restaurants, shops, etc.) and the participants are rewarded with points once the survey is complete. When a sufficient amount of points are accumulated, SurveyMini offers a coupon of the choice of the participant. Consequently, the JCPenney coupon is one of the option that I am interested in. It was a $10 off with a $25 purchase promotion. When a customer use the coupon, all they do is press the ‘redeem' button on their phone and a barcode pops up which allows the cashier to scan.

Forward to the incident, I intended to make a purchase at JCPenney one afternoon. I came to the store with my mother who lived out of town. We were helped by an employee there and she scanned the 2 puffer vests that we were supposed to purchase. I told her I have a coupon on my phone and faced my phone towards her when I pressed the ‘redeem' button. She saw the barcode and said, "Ok I need to see what this coupon is" and went ahead without my permission and exited out the barcode on my phone with her finger to see the coupon. Unfortunately, I cannot recover that coupon because she made the choice to exit out the barcode. The problem is, when the barcode is exited like that, SurveyMini reads it as if the coupon has been used. I explained to her what she did. Instead of offering a solution to help, she made up a lie and said my coupon expired. She went on to say that there is no such thing that a coupon disappearing on a phone. It was not the language that was unbearable in this situation, but it was her tone that made me upset. I explained to my mother about the situation. Your employee backed off the cash register a few steps and waited there on the side for the problem to go away instead of offering any help.

I believed your cashier took the opportunity to take advantage of my emotions. I do not define myself as one of those customers that seek to complain to the manager every chance I could get. I am trying to address this problem in the most objective way possible. I did not scream or yell at your employee. My mother and I just walked away. We were planning to enjoy our day going shopping and bonding with each other. I am just saddened that my mother had to witness your employee's poor behavior, when my mother spent a good 45 minute searching for items that qualify for the coupon.

Since the incident left me distressed, I did not have the opportunity to check your employee's name. I can describe her to be around the age of 30-40 with medium length hair. She had her hair in a pony tail that day. A particular trait of hers that stood out to me was her accent. I believe it is an Asian accent (that I am familiar with). However, I suggest you guys to please look into it on surveillance tape. The employee was working at the register near the jewelry area. To be a little more precise, the register there slightly faces the walkway to the other stores in the mall.

I look forward to your reply and a resolution to my problem (possibly the $10 coupon that I was supposed to use). Please contact me via email and I can provide more details if needed.

Read full review of JC Penney
Hide full review

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JC Penney?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.