JC Penney
reviews and complaints

My name is Lynn Montague - I ordered on line items totaling with tax 115.44. To make things short, i have been debited 2x for same transaction. Kinda like what the gas station does if you use your debit card. Well, have called to no avail to rectify this yesterday and day before and excuse is that your company is aware of the company problem and most likely the debit will drop off. Well it did not and will not drop off unless i call again. And then i will have to wait another 10 days for it to resolve. I am totally amazed that a company of your caliber resorts to these kind of on payment tactics. Totally unacceptably in any way, shape or form. To stay frustrated and angry is an understatement. Your phone reps are totally clueless to the frustration this has caused and are not helpful at all.

I purchased a timed watch at 1105 am which required a link to be removed. After about 20 minutes and the request for additional help the employee could not remove link. She called for her manager and he said he wasn't any good at doing that. So after another 10 minutes I requested a refund. The manger came over and apologized and I said he needed to meet the needs of his customers and he said oh well

I am wondering about the associate discount. Is it different per jcpenney salon? Does each salon and manager decide when the associate discount can and cannot be applied? I am an employee and I had an appointment to get my hair done and was told "associate discounts weren't being given on that specific date" unless I'm wrong and told other wise I think it's a lie and it's very personal. Because when my other co workers decide to get their hair done by our stylists they ALWAYS get their discount and only pay $20 for all services. Yet the day I schedule an appointment for myself, all of a sudden associate discount can't be applied. Please respond in regards to my concern and the discrimination against me while working for J. C Penney. Thank you kindly.

I recently purchased an item using my rewards points. After i placed the order i realized i had bought the incorrect item. I immediately called the customer service line to cancel my order, but they said the order had already been processed. She stated that i could return the item i did not want and that JCP would honor my rewards points used for up to three days after the return if i made the purchase over the phone. This associates name was stephanie in the columbus center. So Thats exactly what I did because thats what the sales associate had said. When i called in to place my new order, it turns out that you lose the points when you return items. The representative i spoke to (which i stupidly forgot to ask for her name again because i was so mad) was extremely rude and disrespectful. She tried to make me feel like she was doing me a favor for trying to give me back 10 dollars in rewards from the 24 i wasted and she had absolutely no customer service skills at all. She kept saying that there were no notes about it so she couldnt honor it... how is a customer supposed to know the employee policies?!? I asked to speak to her supervisor named Annette in the milwaukee call center and she too tried to make me feel like they were doing me a favor for giving me back 10 dollars because of FALSE Information that stephanie had given. If the employees are not properly trained and give wrong information, how is that the client's problem? I am appalled with this entire situation, especially the lack of customer service from such a large company who makes millions of dollars daily from customers. And on top of everything they are mad when i am the one who was lied to? Unbelievable.

About a week and a half ago I applied for a credit card, and I have yet to hear anything about it, whether I was approved or not! It's been over the time stated. I have checked my email, spam folder, etc., and there's been no response back. Can anyone tell me when I can expect to hear something? My email address is: [protected]@hotmail.com

Thank you
Kendra Walden

I placed an order, first time... It shows ship to home.. And I chose ship to store. I called in to customer service and was told nothing could be done? Is this true? You cant refund the shipping charge and send it to the store I chose? No customer service email? No help whatsoever? In a day and age of customer service, this is truly a let down. First and last online order at jc penneys... And now im not sure how I even feel about shopping in store seeing the complete lack... Of everything.
Order date: 05/20/2018
Order number: [protected]

I just became aware I was charged twice for late payments on my credit card. I was able to get a refund on those amounts but this has caused me great concern about shopping and using my JC Penny credit card. I received no notifications or an additional bill saying my payment was late. Last month they claim it was not received on the May 3rd due date but arrived May 4th. I think that they have An issue with how the length of time it takes to process the payments. I know I mail the payments the first Monday after I receive the bills. I feel like this is a bit of a scam in order to get more money out of me. I have no clue how many times I was wrongly charged this in the past. It only shows as a fee on your statement. It should at least show as a late payment on the bill. Shame on me for not paying better attention to my bill and trusting your company. That won't happen again if I even continue to shop in your stores and use this card. JC Penny was one of the first credit cards I got and have been a loyal customer for well over 20 years. I seriously hope you all address this issue and correct it. I am really disappointed. Sue Brown

So I came earlier in the week and saw some shoes I liked for my son. They were in the clearance isle and the box had a clearance sticker. I came back today to purchase them along with two other items. I get to the register to mak the purchase and I am told by the sales associate that the shoes are wrongfully priced. So I was a bit disappointed but continues to make a purchase. But then I am told they the second item I am purchasing does not have a price on it and I'm told I have to go get another item like it and get back in line. Nonetheless I am very frustrated at this point and just leave all of my items. My question is, why do you pay your employees. Instead of having a nice shopping trip at your store I leav completely frustrated because your employees do not do their job of correctly pricing items. The store is always a mess too.

On Saturday May 12th 2018 I went the JCPenney's in Meadows Mall in Las Vegas Nevada to do some shopping and visit a friend who works for your company. And I was very shocked and upset that your manager Deborah Elliott would not what I expected from a manager. I have worked in the retail as an associate and a manager in hospitality. Her actions and representation of JCPenney's is disgraceful. My observation as she talked down to an associate as she put herself on a high horse and to quote I'm the manager and you do as I tell you. As your manager impatiently scolded in a open area because the manager had to page her over the store speaker to find her. I want this whole area cleaned-up. As the associate Beverly Maston explain to Deborah that she was on her break and return back to where she was and continued where she had left off in the infant Department your manager's attitude was I don't care get this done and I'm the boss. I understand things need to get done and there is yes firmness is sometimes needed. But to belittle an associate in open area where customers are walking through the store is uncalled for. And apparently my understanding this manager has complaints need against her and your human resource and Company apparently doesn't do anything to solve the problem. So should I be taking my business elsewhere and telling friends family my experience at JCPenneys and to tell them how their managers treat their associate. Firmness in a manager is necessary at times but you don't do it in front of customers or in an open area. I'm sorry but your manager needs to lose the attitude because that's not how a manager should represent the company.

Purchased 2 pair Amanda Jeans size I have worn forever. Pants came and were tight so returned them. Cost me 1/2 of a pair of those pants. 14.o.o to return to you. What a waste no more on line orders from you for me. Heck Costco pays returns with an included label. This was a total waste of money .
Now I have been told I have to make the complaint longer or you won't resolve it. No wonder your company is failing..no one can afford having to deal with this type of thing. I was a good customer of yours but you do not go out of your way for your customers.

I have purchased 4 pairs of these jeans in the past month - month and a half and have 1 pair left that I can actually wear. And they are the ones I have purchased today on 5/17/18. Each pair of jeans that have torn have torn in the same area. Around the back pockets. I do not put stress on these pants as I have a desk job/wear them out to the store or something. I love the way the jeans fit and I have worn arizona jeans for years now with no problem but I am getting a little tired of paying $40+ a pair for them to fall apart in a few weeks. Is there something I can do?

Whomever it may concern,

I recently purchased 14k gold earrings for my mother at your location in the Serramonte Mall in Daly City, California. My mother already owned a similar pair so we went to exchange the earrings for another pair tonight, May 15th around 7:30pm. We are European, from Spain, so naturally my mother and I spoke Spanish while looking for her future pair of earrings. The sales clerk approached us and I let her know that we were going to exchange the pair I had purchased a few days prior. I gave her my sales receipt that showed the original price of $249 and the mother's day discount (the total amount I paid was $149). She looked around the box and said that she needed to "make sure" that the price on my receipt was correct since there was no sales sticker on the box. Ofcourse there was no longer a sticker on the box, I removed it since it was a present! So basically, she needed to check that I was not "swindling" her with a cheaper pair of earrings to receive more money on my credit card!? Really, for a cheap pair of $159 earrings?!

My mother and I felt extremely uncomfortable as she had us wait 30 minutes while she looked online and even called another associate. My mother mentioned that we shouldn't have spoken Spanish because she felt the Asian attendant surely racially profiled us. Thirty minutes and another associate later, she found that I was in fact not lying (neither was my sales receipt) on the price. I finally received my exchange receipt but instead of buying another pair of earrings at JC Penneys, I purchased beautiful pearl earrings with a gold surrounding at Zales for my mother. I am extremely disappointed with this location. This was my first time purchasing jewelry at JC Penney and it will be the last. I am a regular shopper of Sephora and clothing merchandise, but after this experience I do not think I will come back. I am writing this because I hope future jewelry customers at this location do not experience the prejudice and unprofessionalism that we experienced.

Alba

Clerk was very rude. Items were in sale but didn't ring up correct price. I told clerk that items had a sign and she said they are not ringing up on sale. She said to me in front of my 83 year mother. You need to pay attention to the correct signs. She never offered to go and look at the signs. We even had a lady come but at the jewelry counter and gave us another coupon for the necklaces hanging and said they were also marked down. Lady at counter was rude and hateful and would not get someone to look at. Very poor service

I had a scheduled photo session on yesterday for Mother's Day with my 6 year old daughter. We went to the location where we were supposed to take photos, but there was a power outage. I continuously called another location and no one answered the phone any of the times that I called. So I just drove to the other location to see if there was any way that my daughter and I could still be able to take our photos. The lady that was there told us to have a seat and she would fit us in because she was with her last customers for the day. We waited and the customers ahead of us had taken their photos and completed their session and was completing their order and they decided they wanted to take more photos. The lady taking the photos decided to let them take more photos after the fact that my daughter and I had been waiting over an hour. Then she came to me and told me that she's not gonna be able to fit us in. So here it is the next day, and I haven't received a phone call or anything regarding rescheduling my session that I had originally booked, so I'm very upset about the outcome because it kind of ruined my Mother's Day, because I didn't get to capture the moment that I wanted and ended up having to take photos in my front yard with a cell phone. This is not an experience I would have expected from JC Penny. I just know that I will probably never book another photo session with JC Penney again.

When purchasing a mattress online, it gives you an exact date that the customer will receive information in regards to delivery. I purchased a mattress set on April 10, 2018. The ONLY information I received is that it shipped. Today is May 14, 2018. I have called approx. 6 times to get some sort of information. No one has been able to tell me where the mattress is. I have even spoken with a supervisor on May 3 or 4 who told me by May 11 I would hear from the delivery company. I called this morning and still nothing! I have canceled the order and submitting a complaint with the Better Business Bureau. This complaint isn't even about the length of time it is taking to get a mattress, it is because I have called about half a dozen times and have received that many different answers. What is most pathetic is that the place of origin of the mattress is 3 hours away! It has taken over a month to travel 3 hours! Really?

On February 10th, I went to the salon at the Shoal Creek location in Kansas City, MO. I went to someone whom was licensed to get my hair colored. I have, or had, relaxed hair, but waited approximately two months before getting color. The stylist, Katie, was informed of this before the process began. I don't know much about hair, but I know it's never been damaged, only a few split ends.

I was very disppointed with my final color. What I wanted as a brown. What I got was blonde roots, copper, and brown. I didn't know what to say. She told me that if I didn't like the color to return and she would redo it. I just didn't know what to do. I didn't know the process she used, other than 40 developer, which I had no idea what that meant.. until later.
Fas foward to March, three weeks later. It so happened to be Katie's last day, and a young lady by the name of Catrice took over the care for my hair. I was to get a relaxer retouch. Catrice informed me that there was no entry from my last visit stating what I had done, what color I got, or how it was colored. She even asked me did I even like the color. I was too embarrassed to say no, because I just didn't know. Family and friends said they liked it, so it must be ok, right? Wrong.

I was told by Catrice that I should have had a deep conditioning treatment along with my color to prevent it from drying out. Needless to say, I had noticed that my hair was super dry, which it has never been. So, my hair was breaking like pieces of fiberglass. Catrice treated my hair, but the damage was done. I found out from going to another salon that bleaching was used on my hair! I've never used bleach, EVER, to color my hair before. Now my hair is damaged and I will have to cut all my hair off and start over. I am in tears! How can you have someone who is supposed to be licensed not even bother to at least let me know that bleach was being used and second not do the complete process to prevent severe damage! I just can't bring myself to go back. Catrice did everything she could to save my hair. It's not her fault. I trusted you with my hair, and now it's ruined. And the person responsible no longer even works there.

Sat Mar 3, 2018
12:45 PM
PLAZA @ SHOAL CREEK Salon 2953
FHI Neo Bond
with Catrice Wallace

12:30 PM
PLAZA @ SHOAL CREEK Salon 2953
IronWorks
with Catrice Wallace

11:45 AM
PLAZA @ SHOAL CREEK Salon 2953
Haircut and Blowdry
with Catrice Wallace

Sat Feb 10, 2018
12:15 PM
PLAZA @ SHOAL CREEK Salon 2953
IronWorks
with Katrina Beyale

12:00 PM
PLAZA @ SHOAL CREEK Salon 2953
Eyebrow Shaping
with Katrina Beyale

10:30 AM
PLAZA @ SHOAL CREEK Salon 2953
Single-Process with Haircut
with Katrina Beyale

10:00 AM
PLAZA @ SHOAL CREEK Salon 2953
Spa Pedicure
with Katrina Beyale

I ordered online 2 jadore gift sets at 118.00 each, for mother's day gifts, ordered in plenty of time to get them before mother's day, got a package of Friday, but didn't look big enough for what I had ordered I opened it and instead of what I had ordered got 2 bottles of the same fragrance, but it was men's cologne, NOT women's, anyway called JCPENNEY Customerservice, and spoke with a gentleman, who have me different opinions on returning the item, because it was going to take a long time for me to ship it and the need of having to wait until they received it, before my credit could be applied, I choose to return it to a JCPenney's store, went to Lubbock store and after them telling me to go upstairs then the person upstairs sent me back downstairs, and when I went to the downstairs location, they said oh no you will need to go upstairs, I had enough, said no mam, have been upstairs and they sent me here because it was an online order, so when I finally got to a station to get my refund back to my credit card, she had the gull to say do you have an email or something that confirmes your order, really but showed her the email on the original order, she processed the credit to my credit card, but looked at it and it wasn't the full credit of what I was charged for the gift sets, told her this amount is wrong, my credit card was charged more than the credit you gave me, she say sorry you will have to call and get that straight out, So my question is what if what I was sent would have been around 50.00 each would that be all the credit I woul have received, when my order on my credit card to JCPenney was a lot more, this was there mistake, now I'm paying a bill for 2 orders of 248.09 and I credit of 238.15, that's not right, and hope this can be fixed and get my full credit of 248.09.

I am very upset with how JcPenny online ordering system is set up. I ordered my mom a bracelet for mother's day and As soon as I ordered it they did not asked me for the shipping address it just assumed that it was same as my billing. I called to try to change it I had a very rude customer care person and she said oh well once it's done we can't change it. But she did say that I could call ups or whoever they say will deliver it and I can change the address. I get an email 2 days later saying the gift was shipped okay cool but I did not get a tracking number I called everyday asking for a tracking number JcPenny kept saying oh we can't changes for it or we don't have the tracking number until yesterday I called the lady who was rude as well stated that they couldn't do anything and two minutes later I got a tracking number in the email mind you the bracelet was shipped on the 11th it already departed New Jersey and when I looked at the tracking history I didn't get a tracking number when it was first at the facility so now I have to wait until Tuesday when it gets to the other addresss. I am very disappointed in JcPenny and how they handle this stuff after this online order is complete I will not be doing this again

I purchased a ring 2 weeks ago and it had to be sized I was told yes it will be in by today 5-11-18 I call the store numerous times because they do not answer the phone. I finally get a very rude lady on the phone who tells me well its not here so what do you want me to do, I said cancel the order she refused and I ask for a manager and he was just as rude and said well I can't cancel it because it's not here! So I am paying for something that I don't have! I want a full refund today!

Hello,
I took advantage of your sale on Sunday and ordered blinds. When I processed everything I realized it didn't give me chance to confirm my address. When I processed the order and realized the address was wrong I call immediately.(within the ten minute time frame). When I called customer service and explained they told me they would cancel my order and replace it with the proper address. The next day I get 2 emails stating my orders have shipped to 2 addresses. Really? Why wasn't this order cancelled? And now I am double charged and it is my job to do your employees job because they can't fix it or do there job. So in order to get my money back I have to waste my gas and return stuff to the store to get my money because your employee didn't properly do there job? Why do I have to go the extra mile to not be double charged because an employee didn't cancel an order hen requested in the 10 minute time frame?