Arizona Exterminating Company reviews & complaints 2
Keywords
spray technician terminate burned conference call consumers expensive pest service pest service contracts prospective customers protect yourself reputable pest control firm sales coach salespeople account charge employ pest control professional property serviceNewest Arizona Exterminating Company reviews & complaints
Fraudulent Sales Tactics
Liars!
This company teaches its salespeople to lie to prospective customers! A former employee told me she had to listen to a "sales coach" (Jack) each week on a conference call, and he was literally paid hundreds of thousands of dollars to teach the sales force how to lie to consumers in order to get expensive pest service contracts. Protect yourself -- call a reputable pest control firm -- not this group! I was burned -- you don't need to be.
The complaint has been investigated and resolved to the customer’s satisfaction.
Failure to acknowledge termination of service
After using this company for over a year, we had decided to terminate service. Our family pet had passed away and we no longer felt that it was neccessary to employ a professional to spray our property--I currently am doing it myself, with great results. I called the company to notify them of our decision, but two weeks later a technician came out to spray outside of our home. The resulting phone call culminated with an AZ Exterminating representative informing me that he would make sure that our account was cancelled and told me to forget about the charge.
We did receive a charge for that service--and today (approximately 4 & 1/2 months later), I found the technician in my back yard conducting the bi-monthly service that I had cancelled. Luckily, he physically crossed our name off his service list. This, in addition to a 3rd phone call answered by a woman who told me that she would delete me from their customer listing, will finally sever our contact with this frustrating pest control company!
The complaint has been investigated and resolved to the customer’s satisfaction.
Extremely rude managers -- Chris, Lisa, Dennis, Jack -- will try and sell you an over-priced, year-long service that you don't need. Check out their competitors first -- you can get much better service for a lot less money! The turnover of employees at the Tucson office tells you they have no idea how to run a business. They don't take care of their customers or their emplyees it appears. Protect your wallet!
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(602) 275-8555Recent comments about Arizona Exterminating Company company
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I use to work for Arizona Exterminating. They do have a sales trainer named Jack. Teaches the sales people to walk in to a business and tell them they called about Pest Control.
Also the company is endorsed by AAA and is suppose to give a AAA discount. The managers teach the sales people to raise the regular price by 15% than come back with a quote lower that they are getting the AAA discount. They will do anything for a sale. Run.