Menu
Arise Virtual Solutions
Arise Virtual Solutions Customer Service Phone, Email, Contacts

Arise Virtual Solutions
reviews & complaints

www.arise.com
www.arise.com

Learn how the rating is calculated

2.0 28 Reviews

Arise Virtual Solutions Complaints Summary

7 Resolved
21 Unresolved
Our verdict: When using services from Arise Virtual Solutions with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Arise Virtual Solutions has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Arise Virtual Solutions. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Arise Virtual Solutions reviews & complaints 28

Sort by:

Newest Arise Virtual Solutions reviews & complaints

ComplaintsBoard
R
8:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Arise Virtual Solutions Poor business Practices

This company treats you with total disdain. After paying and spending five weeks in training, and passing all on-line courses and right before I thought I would start work this company send me an email that I don't know how to operate the systems. Rogers communication. I spent 4 hours per day, and an additional 2 to 3 hours per day practicing to receive this notice. I did have technical problems, which is common in this class, and I do know how to operate the systems, but just to terminate you without warning or any notice whatsoever, seems to me to be foreign and a total disrepect for its customers.

Read full review of Arise Virtual Solutions
Hide full review
ComplaintsBoard
A
10:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arise Virtual Solutions - Poor treatment of applicants/ACP's/Employees

Once you pay to take their course and then pay to take on an "opportunity" servicing one of their clients (AAA, Disney, Apple, Verizon, and many others) they treat you horribly. I could go on & on, but don't have time at the moment. I can just they are ruthless and I always thought it was just me until I seen something on the net like this and then did a...

Read full review of Arise Virtual Solutions and 4 comments
ComplaintsBoard
K
5:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arise Virtual Solutions Treatment of applicants

Before I contracted with Arise I was with another "well respected" WAH provider. The training was a compression of about 2 months of information into 6 days. I have no idea how anyone could keep up.

There were precious few (2) opportunities for extra help... "just keep doing the practice sessions... you'll get it."

Well I didn't get it. They were patient up to a point but with the antiquated computer system, too much information, no support, and the required extra training I was terminated.

Now I see Arise who, once they got my contact information pursued me with emails phone calls, discounts on fees.

Finally when a client came up that looked reasonable I took the bait and signed up. Everything changed once my payment cleared.

Instructions on how to set up for my course NEVER worked and those friendly people all sent me to the live support group or just ignored my request for help.

I tried live support however after several 1 hour waits I gave up. My time is important as well. Once I did get a tech who took over my desktop... did a few things and explained to me that I needed to finish up with the instruction that he pointed out.

Now I'm one who can follow instructions but these just plain did not work. Actually at one point my case on the resolution center disappeared!

Now they are all resolved (to their standards (telling me to go to live support) but I've followed the instructions many times and cannot make things work as they say they should.

Arise is a "My way or the highway" operation and I would not recommend them even from my personal experience, let alone the things I've read here.

There must be an opportunity that treats it's contractors with respect and is willing to give help when asked.

BTW I once found a blog where people talked openly about their WAH experiences.. who is good, and who is not. Does anyone have that web address?

I must work from home but will certainly trade big $$ for a fair and respectful affiliation.

Read full review of Arise Virtual Solutions and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Amethyst28305
Fayetteville, US
Mar 22, 2011 3:29 pm EDT

http://www.ratracerebellion.com/ is the website you are looking for

M
M
Mieke
Clearwater, US
Mar 26, 2010 4:50 pm EDT

I am sorry to hear you had such a negative experience. Did you triple check that your work PC met the minimum requirements? I thought mind did and after a PC scan, was told that it did not meet. I had Google Chrome and the wrong version of Java. Once I was able to fix, my tech issues were resolved.

Unfortunately, for any tech issue, you have to go to live support. Folks in chat will not be able to assist you. While I agree that your time is important, so is everyone else’s time. While not your ideal answer, it was still an answer none the less.

In any event, I hope you find something that will work out better for you.

ComplaintsBoard
J
6:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arise Virtual Solutions pay not what promised

This compnay known as Arise (use to be Willow CSN) offers work at home oppotunities. You form a corporation then pay to be certified to take customer calls from home for large companies like Disney.

The offer a base hourly minimum or per call/talk time. The scam is after you sign up the client can change the terms to per call and not longer the base hously rate.

For example: you can talk to a customer booking Disney reservations for 18 minutes on the phone and make $1 in pay. Far below the US legal minimum wage.

Arise also "certifies" too many agents. After paying $250 for a course they do not have any hours available because too many agents work the same clients. Arise will offer more and more positions available.

Arise is ripping people off by allowing clients like Disney, Carnival Cruise Lines, ATT to name a few to pay less the the US legal minimum wage. Arise will certify 600 agents at $250 each...See who is making money. NOT the workers! In fact it is slave labor wages which is illegal in the US

Read full review of Arise Virtual Solutions and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
D
D
dogoodersurs
Denver, US
Nov 14, 2010 11:55 pm EST

You have to incorporate to be a part of Arise (fees, time and paperwork). You have to pay for your background check (fees), a fee is taken out of every check (fee), you pay for your own training (fee and time) which is very expensive and nonrefundable and if you change your mind about a program, it counts against you and you are blocked from other programs (fee, time, loss opportunity). If you keep your head low and you stay out of trouble and dont ask too many questions like, (why did I get pay $22hr with benefits for this same job in the real world and your are paying $7.50hr minus the bi-weekly fee (severely reduced pay) for the same job with NO benefits except, well you get to work from home so this novelty should satisfy you to all ends and justify whatever they want to do with you. When you finally get through training take the time and examine your contract. They will tell you to hurry up and sign it even though there are many blank lines where your promised compensation should be. You have to scavenger for your work hours; if you dont show up on time when they put out the scheduled time slots you would be out of work for that week or have to constantly monitor the schedules hoping that someone lets something go(loss opportunity). And lets not forget about technical issues that you loose time and money on. When you add up the fees, time, paperwork, and loss of opportunities you might as well find another work at home company or work for McDonalds. Many of these "legitimate" work at home companies are simply looking for desperate people who need a job and find all types of immoral loopholes to take advantage of them. If you dont make it, of course your fault because you didnt read the fine print.

O
O
OldFartonyourcock
Little Rock, US
Oct 13, 2010 2:03 pm EDT

You guys must just be failures at life...arise is the great if you treat it the same as you would a traditional job but the problem for you "whiners" is you obviously dont...and did you ever think maybe your "computer, your house, your electricity, your internet service, your dedicated phone line, pay arise fees" are all tax deductible...let me stoop to kindergarten level, that is your taxes...and on top of that would you go back to work for mcdonalds who agress to put you back on minimum wage for $7.55/hr (which doesnt already have taxes taken out), and say i make below minimum wage because they havent taken taxes out?...didnt think so smarts...its all in perspective...i dont even work for arise and never will but I have a daughter that does and it works out great for her situation. If your not above kindergarten comprehension level then arise will be a nightmare for you and you should stick to lower class opportunities...

O
O
One_More
Nope, US
Apr 04, 2010 9:19 am EDT

Mieke, it’s so obvious that you are part of Arise Corporate and not just a simple agent on the phone. You’ve gone out of you way to post on every other forum out there for Arise.

Yes, class cost may have gone down, it doesn’t mean you still have to pay $100+ to get into a class, go on training for 2-4 weeks 4 hrs a day with no pay, and if you fail the exam you’re our of your money and time. Plus, if you are paying for a class you’re supposed to get trained correctly. I have a good friend who just got certified for Intuit a couple of months ago, the training class didn’t prepare him to service that client. He’s sooo lost. I sit with him sometime when servicing and people are asking the most basic questions on the chat because they didn’t get trained properly. On top of that the chat PF are not trained either and all they do is send them (the agents) to the ASD. Come on, they all paid for training and no one know a thing. Also, for what he said, many failed the exam at the end of the certification, so there you go again with people paying for nothing.

About the costs. Let’s say you pay $150.00 for a class and 4 weeks later you pass the exam. You start working making 8-9 per hr, and don’t tell me they make more because unless you are on sales 8-9 is what the agreement says ($8.00 home depot for example). You have to put your computer, your house, your electricity, your internet service, your dedicated phone line, pay arise fees. Without deducting any taxes you are already at under $6.00 per hr. Plus as I commented on a different forum, Arise is not recording hrs properly so you don’t get paid correctly. If you work time over your scheduled 20 or 40 hrs per week because the call or chat went over, they don’t pay you for it. So at the end of any given week you may have worked total 50 hrs and get paid for 45-47 and this happens all the time. Good luck with opening a ticket or trying to call someone to explain it.

C
C
Carmello
Philad, US
Mar 23, 2010 9:40 pm EDT

The person who filed the complaint is telling the truth. The only people who are making money with Arise, work like dogs. No one expects a free ride, but when you have to average darn near 80 hours a WEEK, to get a decent check that you would working out in the field, this is ridiculous. In order to work for them, YOU PAY for the privilege. Yes, I was yearning to work from home so badly. I have a 17 month old son, and with his daycare not being far from home, need a quiet space to work while on the phones, I wanted to work out of the home. Sadly, each work at home venture I have come into were legitimate, but sorely disappointing. In life, there is ALWAYS a catch, believe it. With Arise, it wasn't so much as paying for the courses, as they are cheaper, but if you are a newbie, be VERY careful of the client you chose! This can make or break your career with Arise and to me it was so unfair, I had no such instruction. I signed up for a seasonal opportunity for this current tax season, to start making money as soon as possible, as there were NO OTHER clients available at that time, and I have got to say, this was probably one of the worst mistakes I made on this issue. This client is not only terribly difficult to service, but they also will ruin your stats and other chances to work for other companies that contract through Arise.

The way it works is, you select the hours you want to work, IF available through that client. Sounds easy enough, right. Well, you had better not have ANY type of life ER or situation, life does happen, not within 48 hours of your day to work because if you do and have to release those hours, your stats are in the crapper. It's so easy to get there, and very difficult to get out. I also want to caution you that to work with Arise, you either have to form a LLC or INC for yourself, expense paid by you, or select the easier, but not best route, and that's sign up with someone who has already done this and work under them, for yet another fee, of course. Check out the going rate to form a LLC or INC. I have been through various forms of corporate training, so I am trainable, and love to learn, however, I knew while going through the training for this client, it was NOT thorough enough, especially when it came to scenarios of what could possibly go wrong with the service and that was anything at any time. So now, I work the client, as less as possible, and I am looking for work outside the home. The thing I hate most is, I threw all of my eggs into this basket, knowing better, but just wanted to so firmly believe in my success with Arise. I am no stranger to call centers, CSR metrics, etc. When you do ask a question, outside of a training, you are made to feel stupid which I don't appreciate, since I have actually managed some call centers.

All I have to say is BEWARE. If you work a fairly simple client, no technical support, you may just have a very successful career with Arise, and not appear to be a deadbeat, which I KNOW I AM NOT.

K
K
Kendra S
Lake Placid, FL, US
Sep 13, 2022 1:25 am EDT
Replying to comment of Carmello

I absolutely agree with you & the person who filed the complaint. When it looks too good to be true it is because it is. I read my SOW it says I can terminate my contract if I need to. My IBO wanted 30days advanced notice. Life happened I needed out right then. Now they are trying to keep my paycheck for the past 3 wks. I will never be signing up for Arise clients again. I had worked for one of their clients for 8yrs but then I got no hours because my medical issues flared and I was out of work for a while. Then there was a hurricane that took my internet and power for a week. So I wasn't making my commitments so I wasn't reaching my stats so I wasn't getting to pick hours till the very last opportunity possible and I couldn't work the hours that were avab so I had no way of making my stats better! Its just a big joke. I don't know why I thought it would be different for me 3 yrs later other than my health is in a much better place.

M
M
Mieke
Clearwater, US
Feb 26, 2010 3:09 pm EST

I disagree with the complaint as well as with vibora. The costs for certification have gone down in the last few years; it is not a fair statement to say they have increased.

Not all clients have a weekend commitment. It is also important to note that we are told of any specific hour requirements before we even enroll in the class. So, if you can not or do not want to service hours on the weekend, do not sign up for the client. You have no ground to complain about the hours after you agreed to service them… that just makes no sense.

Most agents do not earn less than $10 per hour.. that is just inaccurate. While the people you see posting inaccuracies on various internet sites will tell you this… it is just not true. If the complainers spent even half the amount of time working on perforce as they do complaining, they would be making well over $14/ hour, IMO.

Willow was not a great company to work for; it was good at best. It was plagued with cliques, preferential treatment and I am glad that this does not occur anymore. Granted, it has gotten impersonal… but this is a business and to be honest, I have all of the friends I need and am not looking for anymore, so it does not bother me.

Vibora- I wish you the best in finding something you like a bit better. However, for me, I am quite content and have no intentions of leaving.

V
V
vibora
Miami, US
Feb 22, 2010 7:33 pm EST

I agree with most of the complain.

The classes Arise offers are expensive in time and money, and the rules are changed later. Disney is a bad client to work for, so is Sears. Most clients require hours on weekend, so if you are a parent who wants to work while the children are at school and have your weekends free, this is not the company for you. Also, I know of several agents who have paid for classes and after completing the training have had to leave the client due to lack of goodtechnical support or because the pay was changed.

Most agents earn less than $10/hour, but more than the minimum wage and it would work ok if the csr did not have to incorporate and pay the fees associated with it including filing taxes as a corporation instead as an independent contractor with a simple 1099 payable to the agent. Everything is more expensive as a corporation.

Willow was a great company to work for at one time. I felt respected and considered. One could easily call and speak with a Willow employee with questions or concerns, but now everything is very impersonal and there is not a way to speak to a human.

Willow changed its name a while ago from Willow to Arise, but by then the company had already changed.

I am applying for real jobs and hoping the economy improves to leave Arise. I would not recommend Arise to anyone at this point.

T
T
Trea
Oak Park, US
Dec 29, 2009 9:15 am EST

As an Arise agent, you are an independent contactor paid for productivity – you are NOT an employee. Let me say it again- YOU ARE NOT AN ARISE EMPLOYEE. If you are not productive, you do not make as much as you could have. Having been with Arise for over 7 years, I can tell you that there will be times when you earn more than others.

If you are spending 18+ minutes on a call, you need to work on getting your call handling down. Arise has PFs and mentors in place to assist you with this- had you reached out to them before posting this false and MSA violating post? I doubt it.

In all my years contacting with Arise, I have NEVER seen a wave of 600 people for a class. Like the other claims you have made, this is an outrageous and false claim.

If you are looking for something for nothing, Arise is not for you. If you are looking for minimum wage, try Burger King.

For those interested in Arise, there are thousands of happy agents, like me, working and earnig. Do not let a few false posts laced with sour grapes make your decision for you. Visit the BBB & do your own research.

ComplaintsBoard
S
10:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arise Virtual Solutions Fraud

I am shocked. I completed the online assessment and was told I did not meet the minimum requires for Arise. I am a paralegal with a law firm and have been so for 25 years. I speak with court officials, judges and attorneys EVERYDAY. However, I did not meet their "minimum requirements." Well I guess I am so far up the ladder and have been there for so long that I just don't know how to get back down to basics. Not impressed with this company.

Read full review of Arise Virtual Solutions and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
H
H
Hakemp001
Fernley, US
Jan 04, 2013 1:28 pm EST

My Complaint is not about Arise.com, it is about its users. First Arise.com clearly states that you are NOT employees of Arise. You either sign up to become an IBO (Independant Business Owner) or a Sub contractor under an IBO (CSP-customer service personnel). First you have a background check to go through, which is needed since Clients DO NOT want known thieves working with customers Credit Cards and account information. Then the testing is for Arise to be sure that you have the ABILITY to learn, pay attention, and have the qualifications to service their Clients. When you pay for the Certification for a certain client, If you pass their Certification classes, any of them with a 90% or better then you can work for that Client. You will be given an SOW - statement of work- in otherwords...a detailed contract in which you can see what the Client will do for you and what they expect from you.
IF you work for another IBO then you will have a separate form in which you must agree on what THEY expect from you.

I have worked in the Arise.com Portal for 2 years now because I happen to know how to read Contracts and fulfill what is expected of me as a Servicing IBO. I have been paid and in turn I pay my own employees. I have worked for the same Client this whole time because I meet the expected requirements. It is that easy. If you see it as a SCAM then maybe you should take a look at what you might have done wrong.

I have attached one of my invoices.

View 0 more photos
T
T
Trea
Oak Park, US
Dec 29, 2009 10:06 am EST

I agree with Max... for whatever reason, you did not meet he minimum requirements. Not meeting the minimum requirements says nothing negative about you and should not be taken personally. However, your decision to create this post and label the company as fraud because you did not meet the minimum requirements speaks volumes to your character…

Given your extensive legal background, I have to wonder if you gave much thought to your libelous complaint before posting…?

I am impressed with this company & have referred many who feel the same.

M
M
Max1234
Atlanta, US
Oct 24, 2009 11:34 am EDT

Fraud? Not sure how your comment or experience represents Fraud.

Arise has a process in place. Unfortunately, you did not meet the criteria established. It's unclear how you are able to pass judgement on a company that you do not no anything about. Classifying this as Fraud is certainly not appropriate. 9, 000 agents make a living as contractors at Arise.

ComplaintsBoard
H
9:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arise Virtual Solutions - Fraud and scam

Arise hires employees with the premise that IF you successfully pass training and several exams you can work for an employer. I feel as though Arise misconceives people knowing that there may be only several slots opened with a particular company, but take a great deal of money from many unknowingly applicants (in one of my classes there were about 26...

Read full review of Arise Virtual Solutions and 28 comments
ComplaintsBoard
R
5:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arise Virtual Solutions - Fraud and cheating

Yes I have to agree with a lot of people about Arise. It is a rip off company, I have had a lot of friends who took the client training for Carnival Cruise and at the end was told they did not make it. I know 3 individuals who took that training and each one of them have had only 2 to 5 persons in the class that past the certification. I really believe...

Read full review of Arise Virtual Solutions and 7 comments
ComplaintsBoard
K
12:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arise Virtual Solutions - Arise is a SCAM

This company is a SCAM. There are NO full-time, year-round 'jobs' with this company - everything is seasonal and part-time. They LIE and STEAL. They will terminate you for no reason. When you ask questions, they ignore you. They expect, rather DEMAND, their ACPs to be professional, but they do not give back the same professionalism. Arise has big name...

Read full review of Arise Virtual Solutions and 109 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Arise Virtual Solutions customer service

Website

www.arise.com

Most discussed Arise Virtual Solutions complaints

Arise is a SCAM
5
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Arise Virtual Solutions?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arise Virtual Solutions Customer Service. Initial Arise Virtual Solutions complaints should be directed to their team directly. You can find contact details for Arise Virtual Solutions above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Arise Virtual Solutions. Discuss the issues you have had with Arise Virtual Solutions and work with their customer service team to find a resolution.