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Arise Virtual Corporation / Fraud and cheating

1 Miramar, FL, United States Review updated:
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Yes I have to agree with a lot of people about Arise. It is a rip off company, I have had a lot of friends who took the client training for Carnival Cruise and at the end was told they did not make it. I know 3 individuals who took that training and each one of them have had only 2 to 5 persons in the class that past the certification. I really believe Carnival knew they wanted a certain amount of people which they will tell Arise then Arise will start like 4 classes of 24 knowing damn well they only need like 10 to 20 people and I believe they do that with all companies also.

Just think of the money they are making $200 to $250 dollars is not easy to come by but they do not care about anyone. For those of you who got problems resolve you were fortunate I yet to have any problem I have resolve without putting up a fight. And don't forget about the stress they put you through its unbelievable. I have never been through anything like this in my life, you will think you are working for the president of the United States with the stress they put you through for to work for a client.

I just think if you can do better please do not take this as a full time job. You are being monitor every week like you are in high school like a kid, the system break down everytime and then you get penalize for their problem, forget about tech support you have to say thank God if you get someone nice to help you fix your problem. Or and not to mention your talk time, they want you to book a whole week of reservation for someone in less than 5 mins and they cannot even do it themselves.

Unfortunately I know someone who lost her contract because she was offering quality service and was accuse of being too long on phone. They really need to be reported and to be sued. I am just fed up with them. All those people who are saying how good this company is, are the ones who kisses their a.. and are also a bunch of deceitful people. Good luck everyone, Arise you will meet your match one day.

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Comments

  • Mi
      11th of May, 2009
    +2 Votes

    Of course they monitor their agents; it is a virtual contact center. I have never heard of a contact center that did not monitor agents... seriously, what is it you expect? If that is stressful to you, then do not work in the industry.

    Your friend lost a contract because she was not meeting in an area- Arise aside, please list ONE job you can continually not do what is expected of you and still have a job. Talk Time is a metric; you must meet or loose your contract. There is no ambiguity over this in any contact center.

    I am also unsurprised by the foul tone, unprofessional language, grammatical and typographical errors... no wonder it was not a good fit for you.

  • Qt
      8th of Oct, 2009
    0 Votes

    Hello all,

    I was looking for some insight on Arise before I proceeded with filing my "Articles of Incorporation" as these are tough economical times and I do not to want to waste $100.oo doing this if this is a scheme or scam. My main concern with Arise is that I have been a will continue to put out money with no promise of profit in return this is very unsetteling to me. I just don't know what to do...?

  • We
      16th of Oct, 2009
    -1 Votes

    I have no problem being monitored. I DO have a problem with inconsistencies. Everything about this company and their contracts skew to the benefit of Arise. The agents get zero/no/nada (whatever you want to say) benefit from this package. Not even fair wages. By fair, I mean attainable. It is true that one can be fired "at will". That means for any reason Arise sees fit. As an agent, you have no control over your contract either. I know, because mine was changed 4 times within one contract period. Did they ask me to agree to it? No. Just take it or leave. So why did it benefit me to sign a contract? All it ended up being is a legal contract I signed that they could hold over my head.

    Whoever the Mieke is, really has no idea what he/she is talking about. Arise's industry is to cater to the at home person who is looking to give a great service and most knowlingly accepted they are going to have a lower wage. But that is not the problem here. Arise knows ahead of time that things "are not" going to go as it is being portrayed. They advertise one wage, then after you have payed the money to become an Arise agent, you then pay to train for companies looking for help. I really don't have much of an issue with this type of business strategy, but Arise has botched it completely. You pay for these classes (just like you would, say at a college) and you expect that the training would prepare you for the "real world". Well, think again. You are thrown to the wolves like every other company out there. But YOU paid for it. Now, if this were another company, and they saw that only a small fraction of the classes are qualifying, they would ask themselves, "What could we do to better equip these ppl?" But they don't. And my proof? What Rebecca said is still going on. There are classes that have been released recently where 1-2 people qualified. THEN Arise sends out the notice again...needing agents for the same company. So who is benefiting from the second class they released? Arise, because they get the tuition, yet again.

    Do you really think that people would purchase a computer, pay money to become an authorized agent, pay money to become an LLC or Inc, pay money to take a class to qualify for a specific company, do this on their own time with no income AND not expect a professional relationship? I know I did and to be fair, I still work there. Not because I want to, but because I've started another venture and I'm kind of stuck (for a lack of better terms) until that other venture ends. I also have recruited friends and family in the past, but I cannot, in good conscience, do that anymore. Over the last year and a half the has been a complete change for the worse. If there is a problem, there is no one to speak to about it. Rules are rules, the contract is a contract (and rememeber the "at will" thing so your side of the contract means nothing). For instance, a collegue of mine had a mother that passed away unexpectedly during a day that she was working. Because of this, she was let go. Not because she could not do her, not because she had bad scores on qa's, only because she had to drop hours within our lockdown period. Dropping those hours devastated her commitment adherance. We are required by contract to not drop below 90%. Well, if you drop 16 hours, or 2 - 8 hour days, you need to work 150 hours to make up that time and raise your commitment adherance to 90%. AND you have two weeks to do it. If you don't, you will get your notice that you have been removed from the line. Now tell me what honorable company would do that!

  • On
      4th of Apr, 2010
    0 Votes

    I've worked for Arise for over a year now. I do consider their policies abusive on the VSC. They change contracts and agreements, even after you start working for specific clients which you did based on the terms stated on the original documentation. They change the amount of hours, or how many weekend hours you have to work. They also have lots of issues with their server and they penalize the VSC for it. If you get dropped from chats or from the particular phone application it affects your metrics. They don't care if they messed up, the numbers reflect you were short on your worked time; therefore they don't pay you for that time and drop your commitment which later on you can get fired for it.

    If you try calling, there is no one to talk to. If you open a case on their support site they take forever to resolve, and they don't even contact you about it. They just copy/paste from the manual or contract (so ridiculous).

    For some clients they have incentive that you can get paid if you book and work the minimum amount of hours, but again with their system not recording the hours accurately you don’t get paid for them unless you book another couple of hours over the minimum to make sure they book the minimum. If you are supposed to work from 2:0 – 4:00 and there is a server problem that logs you out or freezes your application and you have you get logged out for 5 mins, even if you work an extra 10 minutes it sill shows you were short 5 minutes and adjusts your metrics accordingly.

    They expect you to provide great service (obviously) but let’s say you were supposed to work from 2:00 – 4:00 and the call went over by 20-30 minutes, they don’t pay you for it.

    As many other people have mentioned, everything works on their favor and against the VSC. I got contracted for customer service for customer service for a company, and a month later they decided we needed to start up-selling on the customer service calls (this was never stated on the original client agreement). I don’t like sales; I am not good at it which is why I opted for customer service instead of sales. Well, guess what, I got terminated because low attachment rates (not being able to upsell crap on customer service calls). So, yes they change the contracts and terminate you for it

  • Do
      14th of Nov, 2010
    0 Votes

    You have to incorporate to be a part of Arise (fees, time and paperwork). You have to pay for your background check (fees), a fee is taken out of every check (fee), you pay for your own training (fee and time) which is very expensive and nonrefundable and if you change your mind about a program, it counts against you and you are blocked from other programs (fee, time, loss opportunity). If you keep your head low and you stay out of trouble and don’t ask too many questions like, (why did I get pay $22hr with benefits for this same job in the real world and your are paying $7.50hr minus the bi-weekly fee (severely reduced pay) for the same job with NO benefits except, well you get to work from home so this novelty should satisfy you to all ends and justify whatever they want to do with you. When you finally get through training take the time and examine your contract. They will tell you to hurry up and sign it even though there are many blank lines where your promised compensation should be. You have to scavenger for your work hours; if you dont show up on time when they put out the scheduled time slots you would be out of work for that week or have to constantly monitor the schedules hoping that someone lets something go(loss opportunity). And lets not forget about technical issues that you loose time and money on. When you add up the fees, time, paperwork, and loss of opportunities you might as well find another work at home company or work for McDonalds.

  • Mi
      15th of Mar, 2011
    0 Votes

    I will have to agree. I recently did not make it through certification calls. The reason being ( I did not have a FANTASTIC SMILE) throughout the phone call. I had no problem navagating the system, or getting clients the information they needed, but they said I always sounded monatone. But yet my greeting was always great?? I think they just look for anything to let you go, like one person said they know how many they are going to hire, and if your not one of them, they will find something wrong w/ every phone call. And whats funny, they just posted today that Carnival is hiring again!

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