The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Arc Labs Inc. 483 Green Lanes, London N13 4BS / RVTL anti aging cream

1 London England Greater London Cyprus, United Kingdom

On 1/11/2016 I saw an advert on Facebook and decided to order RVTL anti aging cream but after I had put in my details before I clicked on 'buy' I noticed even though I had not clicked on any other product they had included them all in my basket. I decided to delete all my information without clicking on buy and left the site. On 3/11/2016 I received a package from Arc Labs with all the unwanted products inside. When I looked at my bank statement I had been billed for £79.99 and three other small amounts £3.96, £4.95 and 99p. I phoned customer services and informed them that I had not ordered their product and how had they found my details when I had deleted them. They were very vague about this and said they would talk to the manager. The answer I got was that I should keep an eye cream and post the rest back to the company with an Authorisation code 3FD 86B6 A1668 and I would receive a refund. On 5/11/2016 another parcel was delivered to my neighbour as I was out and I was given it in the evening. It contained exactly the same items. Up to today I have not had any more money taken out of my account but I will inform the bank tomorrow to put a stop to any money being given to this company. I do not know what to do now. Do I send it all to the London address or to the Scottish address or to Cyprus which it says to do? I have tried emailing the company but neither email addresses exist

Nov 6, 2016

Post your comment