Arby's
reviews and complaints

The chocolate cookie I received was so bad that the paper was stuck to the cookie.
I had to dig with my finger nail to get some paper off the back of the cookie.
It was also hard as a rock and couldn't be eaten.
I hope to receive a response to replace the cookie we couldn't eat tonight
I included a picture of the receipt so you can see cookie I purchased.
Thank you very much

My mail address is- ---
[protected]@yahoo.com

I was just at the Arby's on Frederica Street in Owensboro Ky (10:40pm) and attempted to order two jamocha shakes and was advised by the drive thru representative that the machine was down for the night. This location does not close until 1am so it's annoying to be told at over 2 hours before closing time that the machine is down just because they have already cleaned it and don't want to mess with cleaning it again. Full menu should be available until at least 15 minutes until closing time. We just drove over to McDonalds instead and gave them our money.

I paid 19.00 tonight for my wife and my dinner French dip, Greek salad, 2 orders of jalapeno poppers. We live approximately 20 minutes away. My wife did not receive the correct salad, my French dip had No dip, now that means a dry roast beef sandwich because I don't get condiments for a French dip! Insult to injury after paying what 2.99 an order for these poppers we received 1 cup of dipping sauce just Stupid!

The Arby's on FM 1960/Breck in Houston, Tx keeps having car washes on our property and they have been told many times by security, police and property management not to have them on our property but to have it on theirs. It's also a high traffic area and don't want the risk of any of these kids getting hit by passing motorist. Can you please address this since it seems to be falling on deaf ears, I appreciate it.

Today 05-19-2018, I went to my local Arby's and ordered a Bourbon BBQ chicken sandwich. I asked for no onions and extra cheese. When I got home and opened the box, the bun was burned, the chicken was dry and overcooked, there was barely any BBQ sauce, and yes there were onions, and no extra cheese...which, as you know cost extra. The time before that I ordered a regular roast beef and cheddar, with extra cheddar and a large diet Pepsi. (You guys must have recently switched to Coke.) She repeated the order to me, and I said yes, that is correct. I get my sandwich with no extra cheddar. She gave me Pepsi instead of diet Pepsi, good thing I took a sip. I handed it back to her and said, I said diet Pepsi. She said, oh I thought you said regular Pepsi. No she didn't, she repeated the order to me and clearly said diet. This place needs a complete overhaul. I think that the left hand doesn't even know there is a right hand.

She was trying to sale my under age son meth while working at the Arby's on Ringgold rd I can't believe that this has happened or even you have a girl like that working for y'all I will no longer visit the Arby's on Ringgold rd in east ridge any more and I'll go to the one on brained rd even tho east ridge Arby's I been going since I was little ...

Please bring back fish sandwich! You have the best fish sandwich of all fast food restaurants. You carried it for a limited time. I never went to arby's because I am not a meat eater. Friends that frequent arby's regularly told me about it so I went with them and continued to go regularly (by myself) to get the delicious fish sandwich. Now I went to get one only to find out they were discontinued! Please help us fish lovers to enjoy your delicious fish sandwich! Thanks!

Hi I love Arby's, but why do they always serve the food in boxes? Everything is in a box of some sort, even when you eat there. So much waste, not counting the amount of trash you have to get rid of because it's bulky! Stop putting everything in a box please. Let's have a cleaner Earth 🌏 less trash, also you would save money, by not putting everything into take away boxes, and garbage bags, and dumping the dumpster

My son and I are huge Arby's fans. We've kind of grown up together at Arby's. It's our go to restaurant. But now it's the final days of the Pepsi days at our restaurant. They're all switching to coke. We're incredibly sad. Is there any chance you'll be switching back soon? Could you offer both? You've got pull, just tell both coke and Pepsi the way it's going to be. No dew at Arby's is like no frys at McDs. Please reconsider the mr dew departure. Sincerely. kirt Albrecht. [protected]@bigpdq.com

First of all they got part of my order wrong. I got a classic meal with fries and a shake, a classic beef and cheddar meal with potato cakes and a drink, and a classic roast beef. My beef and cheddar had NO cheese. Then I went to fill my drink and there were NO lids. My daughter had put her toys at the table and ran over to me and a girl working there threw her toys away and then when I confronted her all she said was sorry and smiled at us. The store was dirty, trash was full. And NOTHING was stocked!

Saturday 1135pm storage facility close at 12 p.m. People are still in the store but they got the doors locked The person working in Arby's says the store close at 11:30 but the sign says 12 their must change their sign out side of their business if store hour have changed it's only fair to the customer she tell me it close at 12pm and point to the sign and it's 11.35 she had no answer for me I looked up on the internet and it's said close at 12pm so what going on here.can some one from Arby's be explained this to me

Hello... let me start off by saying that I am a huge Arby's fan! I eat at Arbys quite often for lunch... my favorites are the sliders, and brisket and most recently, the Greek gyro's.

Last week, I went through the drive-through at one of your restaurants in Tulsa. It was early afternoon (after the lunch rush). There was no one ahead of me at the drive through window... but I had to wait several minutes for someone to answer and take my order after yelling "hello" several times into the speaker. I then placed my order for (2) roast beef sliders and (2) turkey sliders and a drink. I pulled through and there was one vehicle ahead of me at the pick-up window. Here is where the problem occurred... I waited (I kid you not) 20 minutes behind this one car! Other cars stacked up behind me - at least 4 that I could see. Two of those cars eventually turned around and pulled away - even though they had already placed their orders. Honestly, I would have done the same, but there was no where for me to go because of fencing immediately to my right. When I FINALLY go to the pick-up window, my order was STILL not ready. I turned my car off again and waited several more minutes. No one even had the courtesy to provide an explanation or apologize for the delay... so much for "fast food"! But the worst part... when I got back to my office, there were (2) turkey sliders, but only (1) roast beef slider (my boss was NOT happy) - and no drink. I was so flustered after sitting in a hot car for 20 minutes, I guess I forgot my drink.

Sooooo... today, I decided to go back to a different Arbys restaurant, BUT decided instead, to go inside to place my order, AND double-check my order BEFORE leaving. Looking at the delicious-looking photo of the Greek Gyros Salad, I decided on that. The counter attendant was courteous and friendly, and my order came out in a reasonable amount of time. I checked and the correct salad and salad dressing were, in fact, in the bag! yay! I returned to my office and realized that when I opened the salad, it did NOT look at all like the advertising photo. There was very little gyro meat - (unlike the gyro sandwiches that I usually get) some was even burnt, no onions, a few tomatoes pieces - but the worst part was the brown, lettuce "ends". I was able to eat about half, before it just became totally un-appetizing. I've included a photo of the remains.

These two unfortunate experiences have me questioning if I will return to Arbys like I typically do 2-3 times per week.

On am complaining about the discriminatory and unfair treatment I have received at Arby's Restaurant. I have noticed that the amount of meat filling in an order I make is ALWAYS half of what is served compared to when my husband places an order. This is disgusting and unacceptable. The Customer has at right to receiving 100% of the product paid for regardless of gender.

Today I went to purchase a sandwich from this store one that I've had many times before from previous stores. This time i order the triple stack and did not receive what i ordered. This isn't the first time this has happened I just shrugged it off. But this time the crew member at the window was rude. Like many times before when I had problems with the store it always seem to be with whomever is at the window. When you first drive up they are rude as if they dont want to be there this is reflected in their work and the way they interact with customers.

filled out the on line survey twice. finally was contacted after 2 weeks and the 2nd survey about my issues with meal.I have worked a mile down the road from Arbys in Cullman, Alabama. I've eaten lunch there a minimum of 50 times just at the hwy 157 location. The man that contacted me was very apologetic. He told me he was going to send me a coupon for a free meal. I told him that it was'nt necessary. He insisted. Another 2 weeks gone by and nothing. At this point all i can tell your company about your slogan, we make it right, is sure you do. Just thought you needed to know about the lack of response and the continuing quality decline in service and meal quality. The company i work for is audited on a regular bases. sounds like Arbys could use a audit team. Sincerely, Matt Aydelotte

Last night on April 20, 2018 I came to the register at Arby's on Highway 70 in Hickory, NC. A manager named Seth was there and seemed to be looking at me wrong. Later on in the night a friend knew of Seth, and told me he was gay. I feel like he was trying to make moves on me that just felt downright sickening. I will never go back to that Arby's again and if any guys don't want to feel like another man is giving them the eye they wouldn't go either!

I was so excited that Arby's was serving "authentic greek" gyros for a limited time. I love gyros, and since moving to southeast Kansas I have been unable to find a place that serves them within a 2 hour radius.

So my husband went to our local Arby's (which only opened a few months ago) to get me a couple. When he tried to order them, he was told you could only have either beef or turkey, despite the large signage advertising the greek variety.

Why would you advertise something IN THE STORE and not serve it? I was so disappointed! We cannot afford to eat out very often, and we chose to spend our money at Arby's. We ended up with different sandwiches, which were good and always are for the most part, but I am still wanting a real gyro.

What's the deal? Which Arby's are actually serving them?

I went yesterday to buy the 2/6 my husband has never had a gyro and wanted to try it. Well when I got home I was like well as always they show one tv it looks great but when you buy it .it's nothing like tv. The meat was very very thin and if I took his off and added to mind . Hey we would have that one on tv. Why show it one way then buy it and you go to buy it .it's nothing like you show on tv. The only thing was good was the favor. You guys should not show one thing and sale something else. No meat if you buy on tv.it's of meat that is what the commercial say. We have the meats. Lol that's real funny.

I go to this arby's almost every single day. But about 90% of the time their food sucks. I always order the same thing. Its an egg and cheese croissant and their croissant is just about all the time hard and not edible. They never offer to replace it or anything. They know us very well, but customer service with that sucks also. Plus with me not getting meat I also do not think I should be charged the same amount. This is not right because Arby's is double dipping because you charge me for the meat and don't use it on my sandwich but get double the amount of money because you charge someone else and I paid also and only one slice of meat is going on. They have old signs on their windows for deals and they don't offer you that even though it's on the windows. It's not my fault that you forgot to take it off...I have never seen such service anywhere. This happens all the time but I have finally decided to complain. I would like something done or some kind of great compensation for this. This is not acceptable.
Date: 4/11/2018
order id: AAARLGVYAJA4
dt326: dt
Restaurant number: 05567

BOO ARBY'S! It is perfectly legitimate for an individual consumer like me to refuse to eat at a certain restaurant, shop at a certain store, or refuse, for any number of reasons, to buy products that sponsor a tv or radio program. On the other hand, when a company or business publicly declares it is no longer going to sponsor a radio program because the host of that program called out an immature, misinformed, media-indoctrinated, snot-nosed kid, one has to wonder why certain corporations regularly take actions to punish certain people's behavior/speech, while the vast majority of bad (filthy, libelous, and worse) behavior broadcast in the rest of the media is summarily dismissed, if even noticed! The answer: Pure POLITICS! It is businesses run by liberal CEOs who can't pass up a chance to try to knock a popular conservative off of the air. When you buffoons realize that there's a massive army of consumers (say, 50% of Americans) supporting Laura Ingraham's right to free speech who are willing to do a little boycotting of their own, you'll come to see that your corporate boycotting will not bring the feeling of satisfaction or the kind of rewards you expect, but will result in a lot more harm to your bottom line and reputation than you counted on. I love Arby's food, but will not give you my business again unless I'm convinced you're committed to treating people on both sides of the political spectrum equally.
Jill Kerr