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1.6 407 Reviews

Arby's Complaints Summary

67 Resolved
340 Unresolved
Our verdict: With Arby's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Arby's reviews & complaints 407

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Newest Arby's reviews & complaints

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C
1:58 pm EDT

Arby's service and wrong food.

Yesterday I picked up some Arbys for myself and my family. It was 5:56 (on my ticket), and VERY slow. The lady at the counter taking my order acted as she didn't want to take my order and reluctantly took it. I warned her I had a large order and she rolled her eyes. She took my order (I also retold 3 times and checked to make sure she had it correct). It took 45 minutes to FINALLY receive my order, and it was wrong. Everyone was VERY slow, very rude...but when it came to everyone else that came in, it was super fast and with a smile. Even when I had to purchase something separate, I waited 10 minutes while the cashier stood there talking to co-workers. The food was VERY sloppy put together, it's just so strange that something put together so fast took 45 minutes...while they were THAT slow. I feel extremely disrespected.

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S
8:58 pm EDT

Arby's manager

Ordered two beef and cheddar with bacon a Italian sub and a order of jalapeno poppers the order was to go, get home wife ate about two bites notice that there was hair in the Italian sub took it back told the manager what was going on told her I wanted a refund her first comment was on the whole order I said no on the sandwich I do not want another one when she looked at the sandwich she says oh that hair is from a wig I just find her response to the situation totally inappropriate her only comment was I'm sorry here's your money. While I was in there I noticed the manager was running around like crazy trying to do everyone else's job instead of delegating the responsibility like a manager should be doing. The location is at Franklin Road and East Washington Street in Indianapolis. I am a totally unsatisfied customer sorry to complain but somebody needs to hear this.

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R
3:29 pm EDT

Arby's store cleanliness

We were not greeted when we walked in. The cashier just looked at us and asked us if we were ready to order. The restaurant wasn't busy & it was dirty & had food on the floor..When I went to use the restroom, there was no soap dispenser or soap anywhere in the restroom. There is a sign hanging they says that the employees must wash their hands so how do the employees wash their hands if there's no soap in the bathrooms? These are people who are preparing my food! I am Completely disgusted!

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C
Craig Sentker
, US
Apr 05, 2018 4:56 pm EDT

I ordered a Fish Sandwich from Arby's on 4th South & above 4th East Salt Lake City, Utah on April 3, 2018 which I ate there. When I got home a short time later, I had bad case of nausea followed by diarrhea. As Arby's was the only place I ate, it just made me wonder if the fish was possibly old and tainted?

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T
9:49 pm EDT
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Arby's customer service

on 10/6/17 at 7 :30 I went to Arbys store #8527. drive through was busy so I went into dine - in for a carry out. it took 10 minutes or longer for assistance. I purchased 2 number 6 meals (medium), and a chicken nugget kids meal. it took 15 minutes to get my carry out order. I was in a hurry so I went home to feed my family because they were waiting. I was missing the child's meal and called the Arby's to see if it was left in the counter. I missed placed my receipt and the Arby's lady who answered the phone stated there is nothing they can do. my wife went back to arbys #8527 to request another chicken nugget kids meal and prior to going into arbys at 7:55 p.m. there was a hand written sign on the door attached to this complaint. the note stated drive thru only short handed and there were 4 employees behind the counter. we then had to pay for another kids meal . the lady she spoke with rolled her eyes, huffed and was rude for the inconvenience we put them through .

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3:09 pm EDT
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Arby's managers

I work at the arbys on Preston and outter loop in Louisville Kentucky. My name is Jakiya I just started working there . I had told my manager that I couldn’t take out the trash because it was to heavy her name is ms.rene. She then later took all my hours and made me able to work one day . This is the second week of having a one day . When I try talking to her she makes it like everything is okay . I feel like she is showing favorite toward some employee . I can not live off five hours every week . Something needs to be done, I don’t want to stop working but seems like I need to five hours is not living

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B
1:56 pm EDT

Arby's product

My husband went to the Milford Ohio store on October 4, 2017. Along with a French Dip and a Gyro he ordered 2 jr roast beefs, you no longer carry them so it was suggested to get the sliders. Not only is the cost more but you put them in a box, the bun was so hard when we went to eat them that they were not edible. Wrap them in paper, you are not White Castle! Why would you remove an item that does well and replace it with an item that is smaller and more expensive? This will change my decisions when I am contemplating places to eat in the area.
Looking at all the complaints on this site I’m not even sure if this site is being monitored.

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10:13 pm EDT
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Arby's treatment I received with my service dog

This occured at the Taylorville Illinois store.
On Tuesday the 26 of September my husband, myself and my service dog went into the restaurant to eat. Upon entering I was rudely told to produce proof that my dog was a service dog and what did i need this animal for. I asked to speak to the manager which i was told the person that was rude to me was the manager.
First it is against my ADA rights to be asked what I need my dog for. It is also unnecessary for me to provide anything to anybody about my dog.
She persisted to question me and be rude.
I will never go back to this store as Not Only was I treated rudely but was also never apologize to. It also drew everyone in the store attention to me which was also embarrassing.
I feel you need to train your managers in proper proceedures in dealing with service animals. She was ignorant to them so all her staff must also be.

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A
3:18 pm EDT

Arby's management

I was eating in Arbys on Hull St Rd this afternoon (9/23) and the whole time I was there male manager was walking around the kitchen yelling over and over at the employees, but mostly at a female employee named Janet. I couldn't make out what he was yelling at her for, but he was using foul language and I could hear it in the dining room. This is not the first time I have seen this manager yell at the employees. Janet took very good care of me and was helpful in my menu choice, just wish they didn't have to suffer through his badgering.

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O
10:43 pm EDT

Arby's service

I went to Arbys in Redford on Telegraph, they close at 12am. I went there at 11:29pm and they were closed.
Yes I’m checked the time. I’m writijg this and it’s still not 12am.
There were workers hiding out being things and running across the store but had a line outside and couldn’t answer anyone and gave up about 4 cars ?
Check the cameras.
Whoever is on clock right now is immature and doesn’t deserve a job if they’re going to disobey the rules.

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3:03 pm EDT
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Arby's not being served

I just heard from one of my neighbors in Houston, that they were refused food by Arbys because they didn't have a car. Do they not
Realize that people's houses and cars are flooded? The family in particular had to be rescued by boat because all of their belongings were under water. I think its terrible... most restaurants are closed and running out of food and she said her kids were hungry. Its terrible that she was turned away.

It was in Spring, Tx off Louetta. Now, I understand the liability of her walking up but there should have been some kind of empathy for a family thats hungry. Especially given the fact that alot of us are losing everything.

Sent from Yahoo Mail on Android

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R
9:19 pm EDT

Arby's missing order

My fiance went through the Arby's drive-thru on west bypass springfield mo unit #8274. When he got home with our family's orders, we realized the large order of jalapeno poppers were not in the bags. They did charge us $4.99 for them. Tried calling the store at [protected] at 9:06 pm and got an answering machine. Not good customer service at all.
9999998 DRIVE T
Sep01'17 08:42PM GSTo

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T
7:53 pm EDT
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Arby's poor customer service

I had ordered the 2 can dine I had 3 of them as the coupon says I can. The employee behind the register had to wait and yell for the manager named rosemary I believe to give him money he had no change at all I paid with 2 20s so it's not like I had a 100 dollar bill or anything finally the manager rosemary came over and seemed irritated that he needed change and made the comment you better hope I have some in front of me. She was very rude at that point. Then I wait and get my food I check the bags and I'm missing a sandwich so I walked back up to the counter and a gentlemen came up and said how can I help you I replied with I'm missing a sandwich I have 5 and handed him the receipt he said no problem ma'am and asked are they all classic I said oh yea two of them are suppose to be w/cheese let me check and the manager turns around in an attitude and says the two in there that are flipped over and say special are cheese I said ok thank you and she turned around put her back to me so I replied with I'm still missing a sandwich she grabs one and throws it in my bag. I felt like this was poor customer service as a manger you should never act like that in front of customers. It was like she was just disgusted with me and her own employee for asking for change. Something should be done. Acting that way will not make customers want to come back. I would like to be contacted and something done with her. My number is [protected] if I don't answer you can leave a voicemail. Or my email is Tiffany.a.9246.[protected]@gmail.com. I am sorry that I am complaining I usually don't do this but she definitely does not need a management position acting that way. I am also attaching a picture of my receipt so you can see the day and time

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R
7:43 pm EDT

Arby's order was wrong and treated like a lier

The sandwich I ordered a french dip with provolone instead of swiss was wrong, it was a French dip with swiss and provolone. I called them about it because I was on the way somewhere else out of that City complained about it thought they took my information down to accommodate me with a VIP card. I stopped in about a month later, today. I talked to the guy he told me he took my phone call and that order wasn't wrong and proceeded to tell me that he didn't get me a VIP card because he made thar order himself and I do not get anything for free and that I'm wrong and he's not and I told him I wasn't going to argue with him he said he wasn't arguing and stood there either waiting for me to leave or place an order to pay for. This is the only location near me and I do not wish to go back because of that service. My order wasn't wrong before in years. I don't need to try to get free meals I paid for something that was wrong and should have got compensated for it. Instead I was basically told that I was a liar. I know what something I don't like taste like therefore I know that was made wrong. The cheese also had holes in it and he claimed that the provolone has holes in it too

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J
11:46 am EDT

Arby's my sandwich and service.

I waited in line for about 10 minuets behind the area to place my order then after I placed my order I waited another 10 minuets. By the time I got to the window I have her my card then it declined and then I paid with cash. Then I get my sandwich and my AZhu was thicker than honey. And my bread was soggy and then worker just. Was rude about the whole situation.

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JKWilliams
JKWilliams
, US
Aug 20, 2017 12:54 pm EDT

Whatever happened to the Super Arby's? A large sandwich (sliced beef of course) with lettuce and tomato. That was (not cheap, but so what?) their one item I would order. Now the fools have put 18 items on their menu which have absolutely nothing to do with a roast beef sandwich. I'm out of there - like, for good. Pffft!

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M
6:57 pm EDT

Arby's product

Roast Beef Slider
Yesterday afternoon, I stopped for a light lunch at Arby's, located at Woodbury Deive and Hudson Road, Woodbury, Minnesota

I ordered the roast beef slider. The sandwich came with either a slice of white cheese or a cheese sauce on it. It tasted OK and it was the only thing I had to eat up to this point.

When I returned home one hour later, I had diarrhea, which continued for several hours and into the night until my GI system was purged. Knowing the particular risk for dehydration, I tried to drink fluids but even then, it was difficult to keep the fluids in my body.

I believe there was food spoilage in this product, beef, cheese sauce or cheese.

Please respond.

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8:48 pm EDT

Arby's commercial and quality

One of the main reasons I will never return to an Arbys is the TV commercials. The arrogance, attitude and simple message of "We have the meats" is as pourly written and misleading as I have ever heard. The ironic, and very sad story line is, "The Beef"! Your meat "loafs" are far from what Arbys used to serve and is so nasty we have stopped going all together. Until you serve real ROAST beef again... we will not be back. Your Jamoca shakes are extremely disappointing to what you used to serve. No more nutmeg and... not even your season salt for the sandwich. No more toasted buns, etc., etc. You have really, really and I mean REALLY ruined a good thing.

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1:33 pm EDT
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Arby's chicken

I ordered a buffalo chicken sandwich and it looked fine but when I bit into it I could tell that it was very undercooked. it was very tough and hard to bite into. I only had that one bite and I threw it away afterward. I would like to at least get a coupon or something for the bad quality. I am upset with this and I am not able to go back and order or talk to someone at the restaurant because I live to far out and wont be going back into town for awhile.

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10:18 pm EDT

Arby's arby's so called fresh roast beef

When Arby's started years ago, they had the freshest good tasting roast beef anywhere. A whole roast was cooked on a revolving clear glass rotisserie in the showroom where you could watch it cook. It was roasted pink and Served piled high, salted to taste on a very fresh bun.

This no longer is true. The roast beef is now a processed and pressed meat roll, not even tasting like roast beef. This is a poor substitute for what used to be great. I would gladly pay the price for a good sandwich like it was in 1964. I remember it well. Shame on Arby's for such a poor excuse for a roast beef sandwich. Most of my friends remember this, many will not patronize Arby's now.

Bring it back and watch your restaurant sales go way up. The Arby's near my home never seems to be busy. I am sure this is why. I should have made this complaint a long time ago. Instead, i stopped going to Arby's. Your current form of roast beef is absolutely terrible!

Reach me at [protected]@gmail.com.

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10:10 pm EDT

Arby's hazard arbys

Went to the Hazard Ky Arbys for lunch with my husband. While standing there waiting for the food I observed an employee's daughter bring her child in there that appeared to be between 1 and 2. I had to stand there for 15 minutes waiting on our food. They had this child standing barefoot on the counter the whole time I was waiting. The employee's family stood at the counter the whole time they were waiting on their free food and drink. I was basically ignored until they left, then I was finally told that they had to make fries and that's what was taking so long. It took us around 20-30 minutes to eat. We never did see anybody clean the counter after the child left. Don't think I'll ever be back there and I will be sure to let everyone else know about my experience. I feel like if you let a child walk all over the counter barefoot it's hard telling how nasty the place is. FYI the employee must have been a manager there because she came out of the office and went back after her family left. Great example for the rest of your employee's.
.

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8:44 am EDT
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Arby's horrible working conditions

I work at the Arby's in Fresno CA, and thought it was important to notify you that we work in horrible filthy work conditions. The air conditioning is broken, and in Fresno it gets up to 110 so in the back kitchen it gets up to 116. I see roaches everywhere in the kitchen and we also have termites eating a hole in the outside wall. The ice machine is broken and there are pigeons living in the kitchen ceiling so we'll have feathers and poop coming down on the slicers so bad we've had to move them. The workers take the food from the fridge with their bare hand and put them in the fryer which is not supposed to be done, and don't follow the guidelines to preparing the food correctly and can lead to illness. I was a shift manager and promised a pay raise when I transferred I worked for 2 months straight constantly closing and never received a pay raise when I asked where the pay raise was the general manager got mad and dropped my hours from 38-42 hours a week to 8 hours a week because I didn't want to work for free. They've taken hours off the time I've worked to bring down labor. When I spoke up about it all she said was she "didn't know". I will be taking this matter further because it's completely unlawful.

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Arby's In-depth Review

Overall Rating: Arby's is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With a wide variety of menu options, reasonable prices, and a commitment to customer satisfaction, Arby's is a top choice for a quick and satisfying meal.

Menu Variety and Quality: Arby's menu offers a diverse range of options, from classic roast beef sandwiches to innovative limited-time offerings. The quality of the ingredients is evident in every bite, with fresh and flavorful meats, cheeses, and toppings. Vegetarian and gluten-free options are also available, ensuring there is something for everyone.

Pricing and Value for Money: Arby's provides great value for money, with affordable prices for the quality and portion sizes offered. The menu offers a range of options to suit different budgets, and combo meals provide additional savings. The generous portion sizes ensure that customers leave satisfied without breaking the bank.

Customer Service: Arby's prides itself on providing exceptional customer service. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive dining experience. Whether it's taking special orders or addressing any concerns, the customer service at Arby's is consistently outstanding.

Cleanliness and Ambiance: Arby's maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the staff takes pride in keeping the restaurant tidy. The ambiance is comfortable and welcoming, making it a pleasant place to enjoy a meal.

Speed of Service: Arby's is known for its quick service, ensuring that customers get their food promptly. The efficient ordering process and well-trained staff contribute to minimal wait times, making it an excellent choice for those in a hurry.

Online Ordering and Delivery Options: Arby's offers convenient online ordering through its website, allowing customers to easily customize their meals and have them ready for pickup. Delivery options may vary by location, but Arby's strives to provide convenient options for those who prefer to have their food delivered.

Special Offers and Promotions: Arby's frequently offers special promotions and limited-time deals, providing customers with even more value for their money. From discounted combo meals to exclusive menu items, there are always exciting offers to take advantage of.

Dietary Options and Accommodations: Arby's understands the importance of catering to different dietary needs. In addition to their meat-centric menu, they offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy.

Location and Accessibility: Arby's has numerous locations across the country, making it easily accessible for most customers. The restaurants are strategically located in convenient areas, with ample parking and easy access for all.

Social Responsibility and Sustainability Efforts: Arby's is committed to social responsibility and sustainability. They source their ingredients responsibly and actively work towards reducing their environmental impact. They also support various charitable initiatives, making a positive difference in the communities they serve.

Loyalty Program and Rewards: Arby's offers a loyalty program that rewards frequent customers with exclusive discounts and special offers. By signing up, customers can earn points for every purchase and enjoy various perks, enhancing their overall dining experience.

Mobile App and Technology Integration: Arby's has a user-friendly mobile app that allows customers to easily place orders, customize their meals, and track their loyalty rewards. The app also provides updates on the latest promotions and offers, ensuring that customers never miss out on a great deal.

Consistency across Locations: Arby's maintains a high level of consistency across its locations, ensuring that customers can expect the same quality of food and service wherever they dine. This consistency is a testament to their commitment to excellence.

Competitor Comparison: When compared to its competitors, Arby's stands out for its unique menu offerings, quality ingredients, and exceptional customer service. While other fast food chains may have similar options, Arby's consistently delivers a superior dining experience.

Additional Services or Amenities: Arby's offers various additional services and amenities, such as drive-thru options, catering services for events, and the availability of gift cards for convenient gifting options. These services enhance the overall convenience and versatility of dining at Arby's.

Feedback and Complaint Resolution Process: Arby's values customer feedback and has a dedicated process for addressing any concerns or complaints. They encourage customers to provide feedback through their website or in-store, and they strive to resolve any issues promptly and to the customer's satisfaction.

Overall Recommendation and Conclusion: Arby's is a top-notch fast food restaurant that consistently delivers delicious food, excellent service, and great value for money. With a diverse menu, accommodating dietary options, and a commitment to customer satisfaction, Arby's is highly recommended for a satisfying and enjoyable dining experience.

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