Arby's
reviews and complaints

Hello, My name is Kelsey Arnold . I worked at an Arbys corporate store for about 2 years and I just wanted to let you know that the area supervisor you have for all of your stores in my area is very unfair . Her name is Melissa Mccornack and she is an area supervisor for some stores around Tennessee . I wanted to complain because I feel like I got fired unfairly . I just recently got fired for getting into an verbal argument with another coworker . We resolved everything on our own time and we are still good friends . She came over to our store and had a talk with each one of us . I explained my side of the story to her and she didn't really listen to any of what I had to say . I apologized and told her it would not happen again . She then explained why I was getting wrote up which I understand why . I signed the write up and continued with my night of work on Friday night . This would of been my second write up and my first time talking to Melissa about something I did . I was off the next day and Sunday I was suppose to work . I then got a call from my general manager Sunday morning that she wanted to go ahead and fire me . She made it seem clear Friday that I was going to be able to stay after I signed the write up . This is not the first problem we have had with this supervisor . She runs away all of the employees because of the way she runs the stores here . Most of the General managers are being forced to work 7 days a week because we are so shorthanded with staff right now . She made all of us wait for our raises here recently because she said we didn't deserve them or some of the raises were too high . Honesty I don't think fifteen cents is to much of a raise . We work so hard to try and keep up with corporate. I personally work 40 hours each week making $10 and I fought Melissa so hard for that raise . She's ruining everything at all of these stores and she really doesn't seem to care about anyone . She comes to our store maybe once a month . I'm just emailing you to hopefully get something done about this and help you fix some of your stores .

Yesterday I picked up some Arbys for myself and my family. It was 5:56 (on my ticket), and VERY slow. The lady at the counter taking my order acted as she didn't want to take my order and reluctantly took it. I warned her I had a large order and she rolled her eyes. She took my order (I also retold 3 times and checked to make sure she had it correct). It took 45 minutes to FINALLY receive my order, and it was wrong. Everyone was VERY slow, very rude...but when it came to everyone else that came in, it was super fast and with a smile. Even when I had to purchase something separate, I waited 10 minutes while the cashier stood there talking to co-workers. The food was VERY sloppy put together, it's just so strange that something put together so fast took 45 minutes...while they were THAT slow. I feel extremely disrespected.

Ordered two beef and cheddar with bacon a Italian sub and a order of jalapeno poppers the order was to go, get home wife ate about two bites notice that there was hair in the Italian sub took it back told the manager what was going on told her I wanted a refund her first comment was on the whole order I said no on the sandwich I do not want another one when she looked at the sandwich she says oh that hair is from a wig I just find her response to the situation totally inappropriate her only comment was I'm sorry here's your money. While I was in there I noticed the manager was running around like crazy trying to do everyone else's job instead of delegating the responsibility like a manager should be doing. The location is at Franklin Road and East Washington Street in Indianapolis. I am a totally unsatisfied customer sorry to complain but somebody needs to hear this.

We were not greeted when we walked in. The cashier just looked at us and asked us if we were ready to order. The restaurant wasn't busy & it was dirty & had food on the floor..When I went to use the restroom, there was no soap dispenser or soap anywhere in the restroom. There is a sign hanging they says that the employees must wash their hands so how do the employees wash their hands if there's no soap in the bathrooms? These are people who are preparing my food! I am Completely disgusted!

on 10/6/17 at 7 :30 I went to Arbys store #8527. drive through was busy so I went into dine - in for a carry out. it took 10 minutes or longer for assistance. I purchased 2 number 6 meals (medium), and a chicken nugget kids meal. it took 15 minutes to get my carry out order. I was in a hurry so I went home to feed my family because they were waiting. I was missing the child's meal and called the Arby's to see if it was left in the counter. I missed placed my receipt and the Arby's lady who answered the phone stated there is nothing they can do. my wife went back to arbys #8527 to request another chicken nugget kids meal and prior to going into arbys at 7:55 p.m. there was a hand written sign on the door attached to this complaint. the note stated drive thru only short handed and there were 4 employees behind the counter. we then had to pay for another kids meal . the lady she spoke with rolled her eyes, huffed and was rude for the inconvenience we put them through .

I work at the arbys on Preston and outter loop in Louisville Kentucky. My name is Jakiya I just started working there . I had told my manager that I couldn’t take out the trash because it was to heavy her name is ms.rene. She then later took all my hours and made me able to work one day . This is the second week of having a one day . When I try talking to her she makes it like everything is okay . I feel like she is showing favorite toward some employee . I can not live off five hours every week . Something needs to be done, I don’t want to stop working but seems like I need to five hours is not living

My husband went to the Milford Ohio store on October 4, 2017. Along with a French Dip and a Gyro he ordered 2 jr roast beefs, you no longer carry them so it was suggested to get the sliders. Not only is the cost more but you put them in a box, the bun was so hard when we went to eat them that they were not edible. Wrap them in paper, you are not White Castle! Why would you remove an item that does well and replace it with an item that is smaller and more expensive? This will change my decisions when I am contemplating places to eat in the area.
Looking at all the complaints on this site I’m not even sure if this site is being monitored.

This occured at the Taylorville Illinois store.
On Tuesday the 26 of September my husband, myself and my service dog went into the restaurant to eat. Upon entering I was rudely told to produce proof that my dog was a service dog and what did i need this animal for. I asked to speak to the manager which i was told the person that was rude to me was the manager.
First it is against my ADA rights to be asked what I need my dog for. It is also unnecessary for me to provide anything to anybody about my dog.
She persisted to question me and be rude.
I will never go back to this store as Not Only was I treated rudely but was also never apologize to. It also drew everyone in the store attention to me which was also embarrassing.
I feel you need to train your managers in proper proceedures in dealing with service animals. She was ignorant to them so all her staff must also be.

I was eating in Arbys on Hull St Rd this afternoon (9/23) and the whole time I was there male manager was walking around the kitchen yelling over and over at the employees, but mostly at a female employee named Janet. I couldn't make out what he was yelling at her for, but he was using foul language and I could hear it in the dining room. This is not the first time I have seen this manager yell at the employees. Janet took very good care of me and was helpful in my menu choice, just wish they didn't have to suffer through his badgering.

I went to Arbys in Redford on Telegraph, they close at 12am. I went there at 11:29pm and they were closed.
Yes I’m checked the time. I’m writijg this and it’s still not 12am.
There were workers hiding out being things and running across the store but had a line outside and couldn’t answer anyone and gave up about 4 cars ?
Check the cameras.
Whoever is on clock right now is immature and doesn’t deserve a job if they’re going to disobey the rules.

I just heard from one of my neighbors in Houston, that they were refused food by Arbys because they didn't have a car. Do they not
Realize that people's houses and cars are flooded? The family in particular had to be rescued by boat because all of their belongings were under water. I think its terrible... most restaurants are closed and running out of food and she said her kids were hungry. Its terrible that she was turned away.

It was in Spring, Tx off Louetta. Now, I understand the liability of her walking up but there should have been some kind of empathy for a family thats hungry. Especially given the fact that alot of us are losing everything.

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My fiance went through the Arby's drive-thru on west bypass springfield mo unit #8274. When he got home with our family's orders, we realized the large order of jalapeno poppers were not in the bags. They did charge us $4.99 for them. Tried calling the store at [protected] at 9:06 pm and got an answering machine. Not good customer service at all.
9999998 DRIVE T
Sep01'17 08:42PM GSTo

I had ordered the 2 can dine I had 3 of them as the coupon says I can. The employee behind the register had to wait and yell for the manager named rosemary I believe to give him money he had no change at all I paid with 2 20s so it's not like I had a 100 dollar bill or anything finally the manager rosemary came over and seemed irritated that he needed change and made the comment you better hope I have some in front of me. She was very rude at that point. Then I wait and get my food I check the bags and I'm missing a sandwich so I walked back up to the counter and a gentlemen came up and said how can I help you I replied with I'm missing a sandwich I have 5 and handed him the receipt he said no problem ma'am and asked are they all classic I said oh yea two of them are suppose to be w/cheese let me check and the manager turns around in an attitude and says the two in there that are flipped over and say special are cheese I said ok thank you and she turned around put her back to me so I replied with I'm still missing a sandwich she grabs one and throws it in my bag. I felt like this was poor customer service as a manger you should never act like that in front of customers. It was like she was just disgusted with me and her own employee for asking for change. Something should be done. Acting that way will not make customers want to come back. I would like to be contacted and something done with her. My number is [protected] if I don't answer you can leave a voicemail. Or my email is Tiffany.a.9246.[protected]@gmail.com. I am sorry that I am complaining I usually don't do this but she definitely does not need a management position acting that way. I am also attaching a picture of my receipt so you can see the day and time

The sandwich I ordered a french dip with provolone instead of swiss was wrong, it was a French dip with swiss and provolone. I called them about it because I was on the way somewhere else out of that City complained about it thought they took my information down to accommodate me with a VIP card. I stopped in about a month later, today. I talked to the guy he told me he took my phone call and that order wasn't wrong and proceeded to tell me that he didn't get me a VIP card because he made thar order himself and I do not get anything for free and that I'm wrong and he's not and I told him I wasn't going to argue with him he said he wasn't arguing and stood there either waiting for me to leave or place an order to pay for. This is the only location near me and I do not wish to go back because of that service. My order wasn't wrong before in years. I don't need to try to get free meals I paid for something that was wrong and should have got compensated for it. Instead I was basically told that I was a liar. I know what something I don't like taste like therefore I know that was made wrong. The cheese also had holes in it and he claimed that the provolone has holes in it too

I waited in line for about 10 minuets behind the area to place my order then after I placed my order I waited another 10 minuets. By the time I got to the window I have her my card then it declined and then I paid with cash. Then I get my sandwich and my AZhu was thicker than honey. And my bread was soggy and then worker just. Was rude about the whole situation.

Roast Beef Slider
Yesterday afternoon, I stopped for a light lunch at Arby's, located at Woodbury Deive and Hudson Road, Woodbury, Minnesota

I ordered the roast beef slider. The sandwich came with either a slice of white cheese or a cheese sauce on it. It tasted OK and it was the only thing I had to eat up to this point.

When I returned home one hour later, I had diarrhea, which continued for several hours and into the night until my GI system was purged. Knowing the particular risk for dehydration, I tried to drink fluids but even then, it was difficult to keep the fluids in my body.

I believe there was food spoilage in this product, beef, cheese sauce or cheese.

Please respond.

One of the main reasons I will never return to an Arbys is the TV commercials. The arrogance, attitude and simple message of "We have the meats" is as pourly written and misleading as I have ever heard. The ironic, and very sad story line is, "The Beef"! Your meat "loafs" are far from what Arbys used to serve and is so nasty we have stopped going all together. Until you serve real ROAST beef again... we will not be back. Your Jamoca shakes are extremely disappointing to what you used to serve. No more nutmeg and... not even your season salt for the sandwich. No more toasted buns, etc., etc. You have really, really and I mean REALLY ruined a good thing.

I ordered a buffalo chicken sandwich and it looked fine but when I bit into it I could tell that it was very undercooked. it was very tough and hard to bite into. I only had that one bite and I threw it away afterward. I would like to at least get a coupon or something for the bad quality. I am upset with this and I am not able to go back and order or talk to someone at the restaurant because I live to far out and wont be going back into town for awhile.

When Arby's started years ago, they had the freshest good tasting roast beef anywhere. A whole roast was cooked on a revolving clear glass rotisserie in the showroom where you could watch it cook. It was roasted pink and Served piled high, salted to taste on a very fresh bun.

This no longer is true. The roast beef is now a processed and pressed meat roll, not even tasting like roast beef. This is a poor substitute for what used to be great. I would gladly pay the price for a good sandwich like it was in 1964. I remember it well. Shame on Arby's for such a poor excuse for a roast beef sandwich. Most of my friends remember this, many will not patronize Arby's now.

Bring it back and watch your restaurant sales go way up. The Arby's near my home never seems to be busy. I am sure this is why. I should have made this complaint a long time ago. Instead, i stopped going to Arby's. Your current form of roast beef is absolutely terrible!

Reach me at [protected]@gmail.com.

Went to the Hazard Ky Arbys for lunch with my husband. While standing there waiting for the food I observed an employee's daughter bring her child in there that appeared to be between 1 and 2. I had to stand there for 15 minutes waiting on our food. They had this child standing barefoot on the counter the whole time I was waiting. The employee's family stood at the counter the whole time they were waiting on their free food and drink. I was basically ignored until they left, then I was finally told that they had to make fries and that's what was taking so long. It took us around 20-30 minutes to eat. We never did see anybody clean the counter after the child left. Don't think I'll ever be back there and I will be sure to let everyone else know about my experience. I feel like if you let a child walk all over the counter barefoot it's hard telling how nasty the place is. FYI the employee must have been a manager there because she came out of the office and went back after her family left. Great example for the rest of your employee's.
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