Arby's
reviews and complaints

I would like to say my stop for lunch was not what i had planned it to be. my order not only was wrong, it was missing 2 sandwiches, and the potatoes that i ordered were not cooked all the way and when i asked for sauce the women threw them at me and yet i still did not get any sauce for my sandwiches, just buttermilk dressing. I had stopped at this establishment many times before and never had this time of service. this was not a busy time of day ( 2 pm on friday, I was only customer at the time.)

Corporate Arby's Leaders in the Seattle Market lie and fire people for no reason and than turn around and lie to Unemployment about why a person was fired. The name of the Seattle Leaders who are rude, and lie are Pete Jelinek and Ron Charves. I was terminated for completing a state verification on an employee who was lying to the state and they fired me. I had an employee who filed a Restraining order against another employee who was threatening and stalking her and received a protection order against the employee who was threating her and Ron Charves and Pete Jelinek fired the employee who was granted the restraining order.

My boyfriend and I went to the arby's in chatham ontario on thursday april 29. it was about noon hour. when we went in it was not very busy and the people behind the counter were just standing around. i went to the counter and was greeted "not very friendly" by a girl with a name tag on that said she was the manager. she was very abrupt and pushy like i was wasting her time. i stated that we would be eating our meal there and before i had time to use the debit machine she was standing at the other end of the counter already holding our meal. obviously not made to order. when we sat down to eat our fries tasted like they had been reheated our sandwiches were cold and the bacon on my boyfriends burger was burnt. We find arby's to be alittle on the expensive side so it's not somewhere that we eat at alot and believe me we will never be going back to the chatham location.

The manager was working the window. She ripped me off, gave me a false receipt that not only didn't match the cash I gave her, the change she gave me, but when I challenge her she panicked & could'nt get the register open and went around the corner to pull 2 dollars out of her pocket to come back & hand me, started fumbling with her managers keys, looked to see if I was watching her, then threw the $2 at me, which still wasn't right. I drove away angry, had my wife dig the receipt out...it was in the bottom of the bag all oily. Nothing matched and she was still over a dollar short. I did the customer satisfaction survey. To me it's not about the money, but how many people a day does she screw? The integrity of the manager has to be above reproach and an example to her underlings, many who are teens, and very easily influenced! I went back in the store and asked who the manager was. When a young girl pointed at her, she turned away quickly and refused to acknowledge me. I very loudly protested, advising all the patrons to count their change, pointed at her and called her a thief...several customers walked out with me...I'm satisfied.
store #1325 receipt #494 this date.

My friend and I ate at the Arbys in Albuquerque, NM The Attitude was in poor. on a scale 1-10 it is A 0 because the prices are absoutily NOT GOOD AT ALL! They should consider training their people that they hire for enployment for the company even though it might ok and all Ijust think that it needs SOME FINE TUNING! Blake's is SOOOOOOOOOO much cheaper I can save $3.00 worth at the Blakes. I buy the ingredents to make the sandwich myself.

I went to Arbys in Brookville, ohio April 20th around noon, to get lunch, when I went to the window, which the lady (manager) told me the total amount which I thought was too much, I had 2 coupons, for 2 of the sandwiches, the amount had totaled up to $17.49 which she said to me that was the right price which food has gone up in price, I questioned the price but thought I would go over it again when I got home, which she did not give me a receipt, I told my husband about this, he also said that amount was incorect, I believe this was no mistake, I believe this lady was trying to make some more money for herself, she said she relized the mistake after I left, which she thought I would not come back and complain, I wonder how many other people she has done this to. I know I will never go to this Arbys again, and if anyone out there goes to the arby's in Brookville, count up your order before you get there, this person is trying to make some money on the side for herself. customers beware!

i went to a lot of different arbys all over some states but the one in wimberley tx has no deals on food plus they do not take arbys coupons from the newspaper i was told they dont have too independant arbys bad business i do not go there anymore [protected]@txwinet.com

Your t.V. Ads said that you have three sandwiches for a dollar.Ha i went in to order ans was told all the sandwiches were $1.39. This is really false. I don;t intend to go back. The people there aren;t friendly they seem to more intrested in fooling around and yelling back and forth. I can see you you advertise falsly so you can get business

Today I received a chicken biscuit for breakfast this morning. After eating half of it, I realize it was severely undercooked, or should I say not cooked!

Receipt says "free rb or b&c by going to www.arbys.com/survery. That gets me nowhere. The company should have their web page show up as expected instead of the Google page and this page. Where is the survey?

My sister and I came to the Arlington Store 12/21/09 @ 10:00pm Store #319. We ordered a large order
of various items and only two drinks. In total about 20 items. The young man that took our order, made a
comment on the large order, and I told him it was for three families. We were feeding 3 families. It took a long
time to get our order and when we finally got our order three people came up from the back and started laughing, and pointing at us. My sister and I are large and this was very hurtful and rude. We were the only two in the car. Our food was very good and we would of gladly returned, but after that we will never be back
to that location. Someone should tell these three young men that they should be very ashmed at how we
were treated.

Thanks
Cindy Kuehne

I went to Arby's on 100 Arthur Way, Kiln Creek in Virginia. I spent $20 and some odd change on food. I ate and it tasted disgusting! and on top of that there were cockroaches climbing up the wall, I was grossed out like never before in my life. To get to the big point, they wouldnt refund my money and I didn't want any more food. The people, especially the manager Rochell was very nasty and loud. Don't ever go there it's a disgusting place! I will never go there or any Arby places again.

I have been an arbys fan for 30 years and have never had a complaint, until now. i visited the arbys in emory tx on 11/20/2009 and the roast beef on the $5 beef and chedder, and the arbys melt was horrible. it had hard spots all over, it was so tough, it wouldnt eve tear when i took a bit. It had black burnt portions throughout. It had very little cheddar sause on both. I went through the drive thru so when i arrived home(14 miles away) I was stuck with the bad product. Spending almost $8 for food I could not eat was not what I am used to from Arbys. Tried to go to the Arbys website to file a complaint and the store # would not go through. very disappointed.

manager racisist
food bad
dirty batrooms
dirty dinning area
manager making rud and hateful gestures to my family of seven
touching his employees in front of my children [protected] me and wife.
says hes never had complaints and his girl employees like it
he is sick

Attempted repeatedly to get to www.myarbys.com/survey with no success whatsoever. What gives. If you go to www.myarbys.com you are prompted for a login with name & password but no means to initiate a new name/password. Found this site by doing a search. I enjoy your sandwiches but I don't appreciate using a survey site that doesn't work.

I used to get ham and cheese sandwiches at arbys and there was alot of ham on them . Since they started the 5 for 6.95 the ham is very little. I got my sandwich and opened the wrapper and all I seen was a bun, I lifted the top of the bun and found a small circle of ham in the middle and I said something to the girl at the window and she said oh well this is all you get, it is pre measured by arbys. This is a disgrace that you pay that kind of money for a sandwich and get bread...things are tough out here and people are only eating out maybe once a week and this is what you get. I want my moneys worth ..

Te lineman on duty to prepare sandwichs was out of line with remarks to management when i aked to omit barbegue and add mayonnaise due to my husband being allergic. this young mans name was Eric and he yelled at it his manager that it was too late and she had to prepare a new sandwich since he walked away. i have been there many times and it seems to me that most of the boys are slow and inefficient . the company may want to reevaluate some of there back line people., #1 the young man Eric or they may lose alot of bussiness.

8-4-09 Around 7:00 a.m. I went to Arby's to buy three cinnamon rolls. I asked for 1 pecan cinnamon and two with icing cinnamon. The assistant manager was charging me 19 dollars and a few cents. I once again told her that I only wanted three pieces, she gave me a dirty look then asked me three boxes? I said no! only three pieces. Then she proceed to put four cinnamon into the box then charged me $8.94; I asked her why she charged me that much, once again she gave a dirty look and said "did you add tax with your total"? I told her $2.19 for one pecan cinnamon then $3.98 for two cinnamon with icing that should be no more than 6 dollars something. She roll up her eyes then throw the icing bag on the counter, basically giving me a major attitude. I then told her that I change my mind since she is beeing that way that I just want my money back. She was asking me as to why I am having an attitude towards her. I said you mean you expect me to take your ### but you shouldn't take mine? You started this whole attitude thing you know? Then she insulted me saying that I need to learn to speak better. I told her that nothing wrong with my english, it's her hearing that need to be fix. She then call me a stupid chinese, And a ###.

On july 29th i went to the arbys in troy the manager on duty as many times before gave her family food without recieving payment for it. The way she talks to her employees disgusses me there is no reason to yell and degrade the people who work for you. Also the girl in the drive thru krista put her hand in a customers face. The rudeness and sorryness at this store is in need of some attention i will no longer go to arbys until something is done about it.