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2.7 42 Reviews

Arbonne International Complaints Summary

18 Resolved
24 Unresolved
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J
11:36 am EDT

Arbonne International unprofessional procedures

When I was placing my first order the rep at the end of placing my order asked for my social security number. I asked why she had to have that information. Her response was that she should have told me up front but in order to place an order you had to sign up to be a consultant. I told her that although I might be interested in the future it seemed premature to sign up to consult on a product you had not even tried. However, I had heard that the product was excellent so I went with it. I also paid an additional amount to receive a 35% discount on furture orders. My original order was made l/8/08.

Last night I attempted to purchase more product on line at www.arbonne.com with the 35% discount and a red information communication stated that although I would be getting the 35% discount I would be taxed on the full retail price of these products. In other words I will be taxed at the full price not the discounted price. Isn't this fradulant. I have never purchsed anything on sale and had to pay taxes above the discounted amount.

Due to the feeling that this company is obtaining peoples ss# and taxing on retail price instead of sale price there have been all types of red flags mentally popping up.

What's up with this?

Judy Boyer

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miss mercy
New Market, US
Aug 10, 2014 7:37 pm EDT

mercy
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miss mercy
New Market, US
Aug 10, 2014 7:34 pm EDT

dodogodssolution@yahoo.com my thanks to you for a great works

When I married my husband I was already pregnant and so I didn't have a job. He had a really good job though so I was able to stay home and take care of our son when it was born. When we had our second child we moved to a bigger house, but then strange things started to happen. Things would fly off the walls and doors would slam at night. Our oldest son talked about seeing figures and hearing voices. We consulted a medium and they said the house was haunted. After living there about a year more with only minor occurrences we moved out. That was when the bad luck started to happen. Everything started to fail, with my husband's job, our money and our luck in general. I went back to the same medium and they told me that a spirit had followed me and placed a curse upon me for disturbing it and not being respectful in the previous house. He tried to remove it but was unable. The misfortune kept going on and getting more severe as I tried to search out someone to break the curse. But when I found Dr.dodogods spell he finally did it. Things started turning around almost immediately after he cast the spell and have been great from there! This was really a miracle for us, thank you Dr.dodogods spell from the bottom of my heart!
Posted by. miss mercy

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Mrs. USA
Dallas, US
Aug 26, 2011 12:51 am EDT

I tried an Arbonne powder foundation last month and was unhappy with the thick, heavy, unnatural look of it. I expected a lot more out of a nearly $50 foundation. When I went to the website and printed out the return form, the company insisted that I would have to write out ALL of my credit card information for a refund and mail it in with the package. Who in their right mind would do that?

Not me. I am left with these choices:
1) Exchange the product that I don't want for other products that I don't want + pay yet another shipping fee.
2) Have the company make an adjustment to the meager pay of the 18 year old rep who sold me the foundation, then bug her to give me a refund.
or
3) Write down all of my credit card info, name, mailing address, etc. and put it in a package marked for Irvine CA and hope that nothing bad comes of it.
I think I'll go with choice 4) Throw away the most expensive cosmetic product I have ever purchased and RUN the next time a friend invites me to an "Arbonne Party".

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Didn't Drink The Kool-Aid
, US
Oct 15, 2010 5:37 pm EDT

I used to be associated with the company & I agree - strongly. My personal CPA said to me, when I informed him I was being charged the full amount upfront (sales taxes, ) that I should absorb that cost into my selling price, because it was NOT legal to charge it to the client for the full amount, unless the client was paying full price for the product...With bonus items & all they don't pay full price most of the time.

I do like the products, but they are overpriced in my opinion...Just no getting around it. What disgusts me the most, besides the sales tax & ssn# requirements, is the way they change the game plan around every few months...I suppose they think it's good marketing.

I personally think it's just another ploy to keep people off guard..."If you buy this you get...so & so for free...$100 for $20, etc. etc." Anyone with half a brain can see right through that. Add it up...At the end of the order sheet, after taxes & all the extras, you end up paying FULL PRICE. They're not really giving you a price break at all... So, why not be straightforward in the first place...It's just a sham, scam, or any way you want to look at it...Deceptive!

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shaggy2000
manchester, US
Jun 10, 2010 4:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HELPP>... i live in NJ. i just hosted a arbonne party and received $400.00 HOSTESS CREDIT of product for $80.00. i am being charged tax on the $400.00 not $80.00. when i questioned it, i am told that the govt law. i can't see in any right mind that this is the LAW.
i don't see how this company is over charging on TAX and getting away with it.

does anyone know who to contact?

SCAMMMMMMMMMMMM

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Look Good Forever
, CA
May 06, 2010 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Here is the deal...Arbonne is 100% legit, and they do these things, because it is the law. Blame the government for the tax. ...As far as sticking with other products etc, that's your choice, but I just wanted to say, that I feel Arbonne products are underpriced! Yes, they are too cheap. Why? seriously take a look at the ingredients, and their phylosophy..and the fact that they have been around for 30 years. As far as comparing them to other companies? Can't they are in the Ultra Premium Swiss skin care line...What does that mean? They are the best of the best! and something the average person cant afford. The fact that you can, should make them first in your eyes. Want to try a sample...visit my site www.KatrinaMacperson.com Oh by the way, Im not giving away samples..they cost money. If you cant pay for it..Then dont. Cheers :)

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Mario Kart
, US
Jan 15, 2010 11:06 pm EST

If you ask me the government should not be permitted to force companies like Mary Kay, Arbonne, and the like to collect retail price tax from it's retail sales companies. Retail sales consultants should never have to pay tax on more than they sell the product for, and never before they sell the product, and if they don't sell it at all they should not pay tax of more than the purchase price. It is the government however, make no mistake about it. These are the federal laws in place regarding this tax collection method and this particular type of business. I got a business license to avoid paying these unfair taxes, you can too. But no matter what other issues Arbonne may have I know Mary Kay does this same thing. I was a consultant for more than 10 years.

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Hardwood1121
Nicholson, US
Jan 06, 2010 3:05 pm EST

How does Morgan Wall think you get the same product if taxes are taken on retail or discounted? 10.00 product at 10% = 1.00 tax added to discounted price of 6.50 = 7.50. If taxed on actual purchased price it would be 6.50 at 10% = 7.15. Not sure whose calculating her tax, but wished mine was done that way!

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Hardwood1121
Nicholson, US
Jan 06, 2010 2:56 pm EST

I was told by Arbonne to contact my local tax office for rules and rates. I did this and I was told that i should be taxed on total paid, not retail. I can not find a positive way to explain this to customers. I personally can not find anywhere in writing that this is legit. I even asked Arbonne to provide this in writing or point and i was told to contact my local tax office. I did this and it wasn't what Arbonne said. Arbonne says the government makes them do it!

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Elisabeth_Cleveland
Great Falls, US
Nov 29, 2009 10:37 pm EST

When it comes to self employed businesses, Avon is only one out of a handful that does not require you to host a party. You can, but most representatives just need the catalog to sell from. I believe this to be a big portion of Arbonne's and other similar companies problem.

Many people who are becoming a consultant for the first time with Arbonne do not completely understand the mentality and personality that is required of them. A lot of people do not understand that you actually NEED to read the fine print, UNDERSTAND the fine print and that THIS IS A BUSINESS TO MAKE MONEY, not a social hour. These self employment opportunities cannot seem to communicate how hard it is just to get a constant stable customer and they cannot teach you how to manage your time. It is assumed that this information is already known and accepted. It takes months of hard 60+ hour weeks with little sleep to pull off any adequate sales in your first 6 months as a consultant or a representative. I have been with Avon for almost a year, and because I lost the flexibility of 60 hours a week that was dedicated to Avon, due to college, I have lost almost all of my customers. I have gone back to a traditional job while selling Avon on the side. I rarely ever place an order any more and Avon is easier to sell and spread the word about than Arbonne or Mary Kay, Tubberware or even Pamper Chef. All of these other businesses have to work twice as hard in order to get a one time sale because none of these companies can manufacture their products at a cheaper price, thus driving up the price for the customers and consultants/representatives.

Yes, there is an earning opportunity with any of these companies but before you sign up, do consider whether you have any of the qualities mentioned earlier. If you do, use them to your advantage, make enough money to go back to school for a Business degree. These self employment opportunities are only stepping stones in teaching the average person how to run a business and how to succeed in making money. Remember: You are in business to MAKE MONEY.

-Elisabeth (Business Management Major)

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arbonne International terrible experience!

So I started arbonne in 2004... I really didn't do much but pay my $29 join fee... I let my membership run out I became pregnant and needed to be at home for my child so I had a team of arbonne ppl want to help me be a successful member... Well I did make it to district that was with the help of my mom cousin and grandmother each spending 1,000 out of there pocket along with myself spending that much and then the next month I was trying to be better was anyone there to help me? Nope sure was not! So I tried by myself and did I make it no... I lost all the money we made and then some?!?!? I like how my up line was wanting to run a christian base business and I was in a fraud and lost more money than I should have ever put into this and my mother this is what makes me mad she works 40 hours a week and had my brother in physical therapy for surgery that he had to have on his leg tendon lenghing and they still pressured her to come to meetings when she had a child at home in a body cast... And then my cousin was doing good with her down line and my upline decides she is not moving fast enough?!?! And calls her downline to pressure them one girl just had a mis carriage told them this and the still pressured her to do as much as possible?!?! Excuse me for worrying about my downlines feelings over your money! No offense against arbonne I love the products still use them will never put any effort toward my up line ever again! Thanks for nothing.

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Consultant
Pasco, US
Jul 20, 2010 6:23 pm EDT
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I am sooo sorry that you had a reaction to the product and that the reps were not helpfull. I can speak from experience being I just recently stopped selling the product. You can return the product and get your money back. If you wanted to exchange the product for something else that is sooo easy too. I did it for my sister, it just takes a bit of time for the consultant to put in the figures. But it is really easy. As for the reaction there are some people that have a reaction to the "C" in the product. If this is what happened then your rep should have exchanged it for the other anti aging product that does not have any citrus in it. Again sorry you had a bad experience, maybe call Arbonne them selves or log on to the website and find another rep to deal with.

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Smudgy
Fort St. John, CA
Jul 12, 2010 4:28 pm EDT

My Arbone rep has been terrible. I had a beyond sevre reaction the night cream. I got flack when I was returning it. I thought I would return it for a brush set, but apparently I am not allowed as the bursh set is a promo item. I don't understand, I payed for my night cream in the first place why can I not choose what I want. After dealing with her upline about it I was told I could just call the head of arbonne if I didn't like it.

Wow, it is not my fault I reacted to your product when you claimed the prodect would not make me react and spewed all this fancy flim flam about how good and natural the product is.

I wish I could just ask for my money back, but unfrotunetly it looks like the cash back policy I was told existed doesn't exist!

Plus I have to say I ordered the fizzy drink tabs, half of them don't even work, they just don't fizz, they sit in my cup and do nothing. I have gotten better fizz tabs from the drug store. There is nothing superior that I can see with my own eyes about those tabs.

Really I am disapointed in Arbonne and its reps at this point, especially since i dealth with 2 of them and the upline rep was out right snobby and snippy. I didn't ask for this expensive great to make me break out in a rash and make my skin peel...goodness...well folks, pray it doesn't happen to you, they make it really hard to return their products, their easy return policy is not what they state.

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gladysHHH
Bronx, US
May 07, 2010 8:32 am EDT

In any business you OPEN as a BUSINESS owner you HAVE to do your own reaserch! When i Opened my Salon, I worked like a dog with a $100, 000 investment...when i struggled and nobody was walking ..did i quit & blamed in on the distrub. or the ones i paid to help and set it up..NO! You are responsible for your own business..u didnt feel u had the right upline...guess what ..reach up or do it on your own. Anything u want bad enough in life u will achieve ..BUT ONLY if u stick top it long enough! My salon has been open now for 9 years... because of STICKING IT OUT! MLM companies is no different...bottom line its your business, u get Amazing quality products for $ ( any MLM company) Its just another genius way of DISTRUBUTION. When u refer ..u get paid. I rather have 100 people talking about my buz/products then paid adv or a billboard!
Just get very frustrated when someone ignorant blame everyone else for their failures in life! Btw.. DIDNT u get your products for the $ spend? u speak like u paid with no return & loss. BTW i am not YET involved In MLM... but anyone smart knows MLM is the wave of future, and Arbonne is one of the TOP ones!

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arbonnebeauty4u
sault ste marie, US
Apr 11, 2010 5:58 pm EDT

Well of course you didnt make it you had a customer base of three people, reaching the next level means that you worked hard developing and selling to gain this level of sales. How could you expect maintain or go any further no downline and no customer base? Arbonne is not a get rich quick scheme, the levels of promtoion are there for a reason to comepnsate those who have worked for it. You cannot buy your success. I am sorry you were not told this or discouraged from taking the easy way out.

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darleneLanzarone
Hailey, US
Mar 28, 2010 1:48 pm EDT

I signed up to buy the product for a full cleanse weight loss and I became constipated, I called and emailed the consultant and told her that I wasnt sent the fiber and should I still continue and she said yes to go ahead and I did and still was constapated and feeling worst so stoped the arbone product and I contacted her several times again and tried to contact the company and no onw got back to me. I had to go to the doctor who sent me for an xray and it showed that my food was backined up past my colan and that I could soon become toxic if I didnt have a bowel movement and my liver and kidneys would fail. I had to go to the emergency room and see a doctor and have tests and a barium enema and several hundred dollars in debt later and missing work, I still havent heard from anyone at Arbonne that cares and I could have died. I am disgusted with Arbonne and I am in Debt with doctor and hospital bills because of them.
D.L Hailey Idaho

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darleneLanzarone
Hailey, US
Mar 28, 2010 1:38 pm EDT

The Arbonne consultants that sign you up leave you hanging and if you try to communicate with the company through email in response to one of theirs, they ignore it.
Arbonne is not a good company and dosent care about human beings.

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Mickey71
8145 19th Avenue, CA
Feb 23, 2010 4:28 pm EST

Response to Consultant - I am agreeing with you about the meetings - that's why I stopped going too. I never had anyone to bring to them so I didn't think it was worth it as I had heard it all before. Same stories, same hype, and didnt' want to leave my kids home on a school night as my hubby had the same night out also.

I unfortunately invested a substantial amount more than you, and feel really bad for people who buy a 'full demo line' as they like to call it in Arbonne to 'get you to District' so you can 'start making a real paycheck' which in reality it helps them more than it helps you.

I keep going back and forth about Arbonne even after 2 years and attending many meetings and events and selling much product and doing many home parties. I still have a room full of stuff that I have to get rid of before it expires. It all adds up to more work than is worth it for me. Some people have great success, but it is definitely not easy. After I went to my upline's Mercedes presentation and had to listen to all of the Arbonne people drone on and on how wonderful everything is, and my husband could not wait to get out of there and just thought it was all so fake sounding, that was the turning point for me. I feel they charge way too much for their products botanical or not. there are so many products even in the stores with better ingredients for cheaper, because they don't have to pay a whole corporate staff and all the VPs. All that takes a lot of money you know! Anyone who thinks otherwise has their head in the sand. I agree is it quite cult-like at least that is my observation. I thought I had made friends in Arbonne, but the ones higher than me don't call me on a personal level any more since I have not been 'actively selling' probably cause they are too busy calling all the people who are making money for them! So, yeah, watch out for fake people!

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Consultant
Pasco, US
Feb 04, 2010 11:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am a consultant and when I signed up I was excited and my upline manager gave me lots of tools to get started. I purchased 1200 worth of products not the full amount she was tring to get me to buy. I went to some meetings and my upline was there for me when I had questions in the begining. But now when I email her I get no response and I have stopped going to the meetings. The meetings that I attended were the same thing over and over again. I got tired of hearing them. Part of it was about the new sale items for the new month, but I don't see the point because I can look those up online myself. So in the end I am selling all of my excess products and restructuring my business to work the way I want to build it. I don't have to may bad feelings but I wish that it would have worked out better for me because I love the products and still use them.

Thanks.

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thegrammarcop
, US
Aug 24, 2009 5:17 pm EDT

www.pinktruth.com

That's all you need to see.

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Auntie Godmother
Claremo, US
Jun 13, 2009 4:23 pm EDT

Greetings!

I think in any company where you sign up below an upline, you have to look at how that person operates as an individual and not blame the whole company.

So overall I will tell you that I have had similar experiences with other companies and I figured out it was the person that I dealing with rather than the "company policy". I had the same thing happen with Mary Kay by the way. It's called front loading. That way the person above you gets credit and you and invested in products which some people ten to think will motivate you to sell and be successful but the real motivation has to come from within you and if you are not ready to do the business, no matter what product or what company it is then you are just not ready or the timing in your life does not permit it right now.

The products are great, your experience was awful. So maybe you should find a nice consultant that will buy out your inventory or else if you don't want to sell anymore try to sell if off on someplace like ebay, yard sale(that's free) or Amazon.

Just make the decision about what you want to do and move forward on that so you can get on with your life and not carry negative feelings on your back because that will weigh you down and keep you from being happy and life is just too short for that.

If you do like the products and are thinking about trying to buy again, you can always let your account expire and then sign up again under someone else. Just interview uplines first. Or just keep the account and ignore the upline you have now. That person should have had more compassion for your situation but they didn't, it's done and now you have to make changes in how you deal with the situation.

So decide, react and move forward as great blessings await you somewhere! Peace!

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