Aramex International
reviews and complaints

Really I am disappointed from the service provided at whole level. Finally after try calling 100 times the customer service # linked. I've asked many employee to provide me an email for any decision maker in your entity with no any response. any way, my order from VIPbrands shipment # [protected] not received until now.

Please do not tell me wait 24 hour.

Thanks and hope this email making changes.

Driver with rude attitude and refusing to give my order. Poor service from the contact center at Kuwait market as agents were not helpful, just kept me on hold for 35 mins without any resolution and requesting in charge person but replied no in charge. And his second colleague promised me that my order will be delivered today, but no body show up again.

+965-[protected]

Hello I have a tracking from Brazil with the tracking number EB092152883BR ship by ana Paulo de Oliveira belo to Ajibade makinde/los 19261 and was delivered I want the item to be moved to the recipient address and my account I did not received any notification but I track it on my account and was created with the new tracking number [protected], I want it moved as soon as possible and get notification on my email as well.thanks

I have this order from Hong Kong which was shipped out on the 22nd of October. I was contacted by your South Africa office after to send my details for Custom clearance. I was also asked to pay for the clearance. A week after I was told my order with waybill number [protected] has been declared missing. Aramex please find my parcel. I have sent my message everywhere on your contact. I am still waiting for a swift action taking on my behalf.

Dears, Reference to shipment#[protected] that I delivered on my NY address that created through Shop& Ship site, Please note that they consider it as an Egyptian Unacceptable material, and I sent my below explanation with Case Reference: CAI/1118/4999 to the customer service many times

- This kind of Items is allowed in my country, as it's not mentioned at all in the published list for Egypt Unacceptable materials that existed in shop&ship App store application, So I made sure of this through my review of the list before I bought those materials and now after buying those materials, they refused to ship it to me.
- I already have been shipped through Aramex to Egypt adult Items many times directly to Egypt, and I can give you the tracking number for your reference if you required.
- I have delivered a shipment that contains adult item through shop&ship (shipment#[protected]) just yesterday, which came NY office in the same time with this shipment and I bought both shipments from Amazon under 1 invoice that attached.
On the other hand, I gave them a suggestion to try to support me as a customer to kill this issue by changing the description of this item to be toys instead existed" which is true by the way" as existed in the previous shipment that mentioned above if this will solve the case,

But Unfortunately, all I got the same replay in every submitted request
"that all kinds of adult toys and games (including massage devices) are prohibited items and not allowed to be shipped and enter Egypt via Aramex.
You may choose to return it to your supplier or ask us to destroy it."

even they did n't replay for any of the above-mentioned points!, which it's not professional to deal with one of there customers that he was depending on Aramex in his personal life and his business between Gulf area & Egypt & USA & Asia Since 5 years ago,
On the other hand, I requested from customer support to escalate my complaint to the USA office or give me a contact to communicate, but they just ignored this request many times
So please take the necessary actions to solve this issue and ship this shipment ASAP, as it seems that customer support in Egypt they do n't care about Aramex business

At the same time, I reserve my rights to receive compensation for non-shipment or delay in shipment

Your cooperation is highly appreciated

Over the last two months, 4 different packages took too long at NY address to be shipped. Recently, a package arrived 7 days ago hasn't entered my account yet and the shipping isn't started. I have called the office 2 times and sent an email that I have followed up on it 4 times with no reply. I again called the office today requesting situation update and complaining on the absence of feedback, the agent promised me that Mr.Yazan, the manager will call me today to sort it out.. As expected, no one called ! While this communication attitude can't be described by anything but disrespectful, irresponsible and unprofessional service.. you guys can consider this as an official notice that I am taking legal action against Aramex.. for irresponsibly losing my package and disrespectfully keeping me uninformed on the situation. I will sue the company represented by the so called Yazn.

Kareem

Shipment number ([protected])
The tracking page says that I received the shipment but I didn't. No one even contacted me on my number! I issued 2 complaints one in saudi branch #(JED- [protected]) and the other on in jordan "the Regional branch " #(JSO - [protected] )before and contacted customer support several time and this has ben going for three weeks now!.and there is no answer !
Please tell me exactly where my shipment is at and if its lost whats will be next ?
I've been waiting enough now .
Lamees.[protected]@hotmail.com

Thanks

Shipment number [protected]
The tracking page says that I recieved the shipment but I didn't. No one even contacted me on my number! I issued 2 complaints before and contacted customer support page on Twitter but the issue is still going.
Please tell me exactly where my shipment is at and when to expect receiving it. I've been waiting for 2 weeks.
Sara.h.[protected]@windowslive.com
+966 [protected]
Thanks.

I have shipped some stuff from Cairo Egypt last Monday and it was scheduled to be delivered within three to four days which is not the case.

Unfortunately I lost the Air way bill so unfortunately I cannot trace the shipment so based upon I called the customer service Center and asked them to either track the shipment via national ID or via address they told me that they cannot search by this criteria . What a loosy experience I am facing .

My shipment arrived at Aramex NY office on 28th of August, they never updated in the system, , , , infact i must say they have stolen the items... from past 2 weeks they are keep on sending 1 single message that we are checking on it and will get back to you soon... FAKE promises by there supervisors and call center agents... Its 18 days now... still no updates...

Good day
For the second time an expensive package of mine is on hold in the us because of unacceptable items, aparently "liqour". My package contains baking goods which my wife use for baking bread, buns and cakes in bulk, there is absolutely no liquid in the package, or anything that contains alcohol or "liqour" as stated in the message I got. Please release thi shipment, I am very very unhappy with shop and ship service.
This is absolue [censored]!
This is the package number shipment number:
[protected]

i want to return a dress I bought from River Island as the size is not suitable, I have requested the return label from you and this was not sent to me. I have been charged couple of times requesting the label.

I have been advised from River Island to Contact you direct. Can you look into sending me a return label which the items is included in order number [protected] and also refund for the previous charges?

Hi have a good day. I am the consingne of package suppose. But they delivered to other person. I was expecting to receive my package last august 13. 2018. But sad to know when I tracked it online they deliver to jeddah again and delivered to other person witch is MOHAMMAD. I don't eve know him. I live in madinah my package is from taif and delivered here in madinah saudi arabia. Last august 15 I have been there at the main office here in madinah tariq tabuk saudia arabia. I ask the manager. He said give me two days. And I will contact you. Ok then I'll give them five days to bring back my package but sad to say until now they didn't contacted me. I called them several times. Didn't answer my call and then once they receive my call but its wrong number. Last august 26. 2018 I've been there again and they said I will update you they give me phone number again but still there is no progress until now. August 30, 2018 I called the manager in taif he said I will check on saturday everytime I called and ask them they said I check it and update you. The sender complained already in aramex in taif where she was send my goods and things. How many times she go there until now still there is no progress/update. My package was cost of 3000riyals. It is product from philippine and japan. I have wrist watched also it cost of 900riyals. Phil. Money 11 thousands pesos.I messaged them to deliver my package they reply me ( see picture messaged below).anyway here is my tracking number [protected], Since still there is no progress I wanted them to pay for it. I don't really like the services here they are all lazy. Please terminated them hire Filipino. So that all the item will delivered correct. And please help me to contact them bring back my package to get back from the consinge MOHAMMAD. Or else just pay for it. Thank you soo much i'm hoping you to help me.

Hi have a good day. I am the consingne of package suppose. But they delivered to other person. I was expecting to receive my package last august 13. 2018. But sad to know when I tracked it online they deliver to jeddah again and delivered to other person witch is MOHAMMAD. I don't eve know him. I live in madinah my package is from taif and delivered here in madinah saudi arabia. Last august 15 I have been there at the main office here in madinah tariq tabuk saudia arabia. I ask the manager. He said give me two days. And I will contact you. Ok then I'll give them five days to bring back my package but sad to say until now they didn't contacted me. I called them several times. Didn't answer my call and then once they receive my call but its wrong number. Last august 26. 2018 I've been there again and they said I will update you they give me phone number again but still there is no progress until now. August 30, 2018 I called the manager in taif he said I will check on saturday everytime I called and ask them they said I check it and update you. The sender complained already in aramex in taif where she was send my goods and things. How many times she go there until now still there is no progress/update. My package was cost of 3000riyals. It is product from philippine and japan. I have wrist watched also it cost of 900riyals. Phil. Money 11 thousands pesos. I messaged them to deliver my package they reply me (see picture messaged below). anyway here is my tracking number [protected], Since still there is no progress I wanted them to pay for it. I don't really like the services here they are all lazy. Please terminated them hire Filipino. So that all the item will delivered correct. And please help me to contact them bring back my package to get back from the consinge MOHAMMAD. Or else just pay for it. Thank you soo much i'm hoping you to help me.

I'm really surprise from the level of support of your team I'm sending e-mail to pick up a package since two weeks and no one is replaying to any
And this is not the first time, it happens before and after calling the service Center they told me your account manager changed ! Without even telling me !
my company account number is 123108 - I'm sending those mails to following persons
[protected]@aramex.com
[protected]@aramex.com
hany.[protected]@aramex.com

AWB No. [protected]
The shipment of abovereferred was out for delivery on 13th August 2018.
I get a Email message from my supplier/shipper on in China14th August that the parcel is not deliverable because address is incomplete and not traceable.
It implies that I gave wrong address and i am a fraud person.
Whereas I got the one parcel thru ARAMEX 2 weeks ago on same address.
People responsible for this blunder are all talking about the delivery will effect today
14th August, and not about the wrong reason forwarded to shipper. Nobody in Aramex
ready to take blame for this blunder. This is disgusting. I had to talk to 6 people about it.
I also asked Aramex Manager Mr. Kapildev Roy to give me the local delivery office of Aramex, so that I will go to them and show them my address and make them understand that I dont stay in Jungle and I am traceable.
The problem is not about delay in delivery, the problem is wrong reason and system communications

I have been a member of Shop and Ship for many years. Up to recently the Greek representatives were Geniki Taxidromiki who provided excellent service, getting our shipments quickly through customs without any charges. Since Aramex Greece has recently taken over anything over the cost of US$40.00 has to pay tax. Plus shipments originating through the UK office are kept for days in their premises as they said "because we have to make an invoice". Well an invoice was also made by the previous representatives on the spot I would say. Unfortunately if this continues all the clients that Shop and Ship has in Greece will be lost!

Shipment( [protected] ) under Alaa Alshammari name from Jollychic to Riyadh, Saudi Arabia . The delivery guy refused to deliver my package to my doorstep and was impolite with a very unprofessional attitude! Hanged the phone and left without giving me my package! I reported this Issue to Aramex and asked to deliver my package it's been a week now and I daily calling them for updates and getting my shipment ! Finally they told me to went thier warehouse in Exite 16 and I went there with my husband and keep looking for the package over 2 hours and they told us at the End it's not there and we can't find it ! And simply we can't do anything for you ! Just as simple as it is and now my package is lost and no one know where it is ! I'm beyond frustrated and angry! I want my package or had a compensation for my lost package! This is my phone number ( +[protected] ) awaiting to hear from you ! And help me with my big issue !

Dispatched package from Riyadh Saudi Arabia on Thursday the 2nd of August 2018. But since the 7th of August the tracking has not been updated and I would like to know the reason for this and want to know where my package (Tracking # [protected]) is? When will it be delivered? This is the first time I have faced such an issue as I been using Aramex for many years. Your quick response on this matter will be highly appreciated

I had a poor experience at an Egyptian branch with an extremely rude representative who didn't have basic job training and suggested i should " call and put a complaint". She was obviously quite confident my complaint would go nowhere because non of my mail or call center complaints got a reply. The reply to my follow up calls is always " couldn't reach the concerned department". Disappointed after being a shop&ship steady customer for more than 8 years!