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Worst customer service ever
This company has the worst customer service I have ever had to deal with..All you do is speak to voice mails, people who are useless, and don't return calls..There is no question, they are asleep at the wheel.
I bought a pool filter from them and it is missing a part (valve).They refuse to send it to me and want me to return the entire unit at my expense and pay a re-stocking fee of 25%..
It has been a nightmare to deal with these people...Nothing but hell and frustration
Terrible, terrible customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud alert
Ordered an in stock item.
Web site stated it would ship in 1 day.
4 days later...no tracking info.
Called company and it had not left warehouse. Contact at company could not tell me when it would ship.
We canceled the order. My account should be credited in a couple of days.
We'll see.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Pflueger fishing reel from aquasuperstore .com based on WEB page info that the item was "in stock--ships in 1-3 days" on April 23. I promptly received confirmation. On April 26 my credit card was hit for the amount of purchase and shipping. On April 30 I received e-mail that the item was "out of stock" and "backordered". Based on the sequence of events this company misrepresented their inventory and took my money...in my mind they are low life webcrooks.
Ordered two pumps.Site said in stock and ships in 1 to 3 days. One week later told it should "ship tomorrow" and I'll send you a tracking number then. Received no tracking number or explanation. Called and asked for tacking number. Put on hold. No one ever came back. Are they trying to get rid of their customers? If so they are doing a great job of this only.
Order placed 10/17. Two quick emails from them to confirm that order was taken and to expect a followup tracking email shortly. No notice of any out of stock or back order items. As of 10/28, no delivery or further communication from Aqua superstore. I was attempting to purchase a non-pool related product, which they use other vendors to process. I think this is the problem, and I doubt I will use them again. Live and learn...
Wrote a couple of emails but do not get any response! Will not even think about ordering with this store!
The product they sent me was not what was advertised on their website. If I return it there is a 25% re-stocking charge and they want me to pay the shipping both ways.
Don't buy from them.
I am very sorry that there was a delay in your shipment, some items take longer than expected to leave the warehouse. Thank you for purchasing with us and please let us know if you had any issues with the return being issued. [protected]
I am very sorry about the delay of shipping your pumps. Tracking numbers can take up to 3 business days after the order has shipped to be entered in some cases, as the warehouse sends to us and we enter in the order. We list this on our website also. We try to offer a variety of contact options so you never have trouble getting in touch with someone from the office here to help you with your order. If you would like to try us out again, please let me know. Ask for Sandy. [protected] or livechat
I am very sorry about the issues you have had with your order. We drop ship over 46, 000 products from over 250 vendors across the US. We do try to have the availability as clear as possible at the time your place the order. If there is anything I can do for you, please let us know. [protected]
Overview of Aqua Supercenter complaint handling
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Aqua Supercenter contacts
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Aqua Supercenter phone numbers+1 (941) 497-1900+1 (941) 497-1900Click up if you have successfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number 0 0 users reported that they have successfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number Click up if you have UNsuccessfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number 0 0 users reported that they have UNsuccessfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number
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Aqua Supercenter address1990 Main Street Suite 750, Sarasota, Florida, 34236, United States
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Aqua Supercenter social media
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All of our item are brand new from mfg or warehouse direct. Most filters on our site have the option of multiple valves and therefore the valve is NOT included. As for the issue with the customer service, I do apologize about that. Please let me know if there is anything I can do to help you choose AquaSuperstore.com again in the future. [protected]