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Aquaguard NOVA water purifier / non attandance to the complaint

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My Aqua guard water purifier is not functioning properly. I lodged a complaint with the customer care cell of Aquaguard Chennai Tamil Nadu, India. Complaint reference No is 56563 dated 17 Feb 08, however its been one week now no one has attended the complaint. Whenever we make an enquiry, we are told that the service engineer is on his way. I think for a reputed company like AQUA GUARD it is a very very poor show.
I hope the top management of the company in India read this complaint and do something to make their customer service effective and customer friendly. The present stae is a very dissapointing experience.
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