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1.6 27 Reviews

Aquafina Complaints Summary

4 Resolved
23 Unresolved
Our verdict: With Aquafina's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aquafina reviews & complaints 27

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10:58 am EST

Aquafina bottle water

I purchased a case of bottle water from the local Walgreens in my neighborhood and it was contaminated. It taasted rotten and had a strange smell. My boyfriend and daughter and myself a drank the water. We had stomach cramping and diarrhea. The entire case which contained I believe 24 bottles were all the same. I went back
to Walgreens and spoke with a manager and she informed me that there had not been any recalls or complaints regarding that batch of waters. I would like to speak with someone regarding this. Thanks. Rose Michel

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Emilyzs2004
Paris, US
Nov 26, 2022 11:01 am EST
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I bought a case of Aquafina and it’s awful. I have tried 5 bottles, it smells funny and my stomach bloats and cramps after a few sips. Where can I get this product tested? Emilyzs2004@yahoo.com

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2:34 am EDT

Aquafina unethical behaviour

I'm a customer of aquafina from Karachi and I have been facing employees worst behaviour from months. the person who deliver bottles at my home misbehave a lot. Even I have complain in customer care centre but eventually I never get a good response. They blame me that I receive them very late but trust me this is not happening. The customer care service of karachi is seriously worst. I'm literally frustrated because of their behaviour. Today at 8th august 20198 they came for the delivery and I told them that please put the bottles in line so that floor can be clean easily or there will be no blocking of way but they said: "you can throw the bottles outside but we will not move it". They are always that bad mouth. Please do something for this.

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8:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aquafina Hair in water bottle

I am so disgusted! I bought a 24 pack of 500ml AquaFina water bottles, I opened a bottle had a sip and feel a stringy thing in my mouth, I checked right away. There was a white 1&1/2 inch white on my lips, it came from the bottle. I took pictures for proof right away. What can you guys do about it?!

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8:01 am EDT
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Aquafina - Fake bottles

The juice shop next to Prasidhi silks on double road Bangalore, Karnataka is selling fake Aquafina 1 ltr bottles. Pls. take action on them. When I complained and asked refund of my money they refused.

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12:26 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Aquafina Drinking water Delivery

Aquafina has a very poor drinking water delivery mechanism. Each time i need to make multiple calls to get a Drinking water can delivered.

There is no responsible persons in Aquafina to take any action, Very poorly managed company.

I am really surprised it's a subsidiary of Pepsi Co. This shows how their other processes will be.

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9:35 am EDT
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Aquafina Pathetiv service-- non delivery of 25ltr water bottle

Even I am one of Aquafina's (25 lts home delivery water supply) victim in Noida. I have to call these guys repeatedly and after repeated reminders they deliver the water and at times you will not get water on the same day.
Aquafina delivery boys were supposed to come today at 8 in the morning to deliver water, its 7.00 in the evening and no body has come. I have called both the delivery and customer care executives at least 20 times since morning but every time I get false promises of delivery within 20 min's. Even the customer care executives who are sitting on 011-[protected] are rude and are not at all bothered about customer complaint. They are charging us so much but the service being provided is poor than the local water supply companies. Seeing the brand name of Pepsi I opted for Aquafina water but now I am regretting my decision. I would advice every one not to opt Aqufina if you want your mental peace intact. IN SHORT THIS IS HEIGHT OF PATHETIC SERVICES anyone can imagine.

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Manjunath Bagalkoti
, IN
Aug 29, 2018 5:46 am EDT

Sir, Pepsi has given an offer to have a conscision on purchasing this Pepsi bottle of 750ml offer validity is from 10 Am on 1st march 2018 to 11pm of 1st july 2018 the bottle is packed on 04.08.2018. Felt so funny to go through the offer description behind the lable... Nice management keep it up

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Online Extra
, US
Aug 20, 2018 10:06 am EDT

i also got a certificate via email, seems like scam but i want to know about it

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BrianEP
, US
Aug 20, 2018 8:03 am EDT

Recently purchased a twelve package of Pepsi lot/production # 0745RW032361A Dated Dec 26, 16 ? Three of the twelve cans were less than 1/2 full and two others were closer to 3/4 full. I am bringing to your attention not only the manufacturing fault but the date of manufacture, can that be correct? I have retained 4 of the 3 items in question.

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Reneeshelby
, US
Aug 14, 2018 10:52 pm EDT
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I am very displeased with when my boyfriend opened a can of Pepsi tonight the top ran exploded in his hand. He was very lucky he was not seriously injured. I will now be scared to let my children or grandkids open a can of soda for fear it may happen to them and be more dangerous outcome.

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Bill Carzel
Dixon Springs, US
Jan 20, 2015 12:26 am EST

I go out of my way, and pay a bigger price to purchase Aquafina . It is ridiculous that the bottles wont even stand up. No they have not been frozen... not since I bought them. Is it too much to ask for the bottle to be strong enough to let them stand?

Thanks, Laura Clark

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Quazi Ahmed
Hazleton, US
Dec 03, 2012 10:41 pm EST

The bottle Cap is very tight.it is very hard to open the Bottle.If like this Bottle it is not wise to buy Aquafina Bottle of water again for Bothering open the Bottle.Please take care about Bottle Cap.

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grsanche
, US
May 26, 2014 1:30 am EDT

I bought 2 cases of aquafina 500 ml. I am so disappointed that each bottle is hard to open! I look up the reviews here if I'm it's just me. And so I read, indeed, it's hard to open that even if I cut the part of the cap using a knife, still it's difficult to open! No, I can't bring this bottle of water with me outdoors. So disappointed!

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feeling not so good
, US
Nov 11, 2012 4:39 am EST

I got a bottle of aquafina that had a white substance at the bottom and the water was cloudy, but did'nt notice till after i drank some I think it made me sick.

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KimZ
Halifax, US
Oct 30, 2012 10:10 am EDT

I have a case of bottled Aquafina water and we have opened a few of these and noticed a very strong chemical smell and taste? I was looking online to see if there was some type of recall or any other complaints. I called the company twice with no answer they are in training the message says. Although there is a power outage in many places due to Huricane Sandy.

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Matt 28
Haysville, US
Sep 10, 2012 9:17 pm EDT

scratch that last comment, guess its my moms lipstick

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3:16 am EDT

Aquafina Worst service of Aquafina delivery in Hyderabad

Aquafina are of the reputation of worst customer service.

Am the customer (No 6354) for their 25lts home delivery water supply at Hybd. They have taken 700 rs as deposit without issuing any deposit and every time my jars get emptied the nightmare of calling them another 30 times starts. they make dry promises that it will be delieverd but will never happen for at least next 15 days. their office doesnt even bother to talk and simply bang the phone or not recieve it. these are one of the worst culprits of service industry and basking under the nameof pepsi. NEVER EVER have Aquafina in hyderabad- as these are one of the guys who have lethargic tendency towads cursomer with over promises and under delivery. Forget deposit the 700 bucks if you need a refund for their bad deposit- as they are least bothered for what u cry. Am already for consumer court action on these guys

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Richelle Grover
, US
Oct 11, 2023 6:54 pm EDT
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For several months now we have been getting cases of water with multiple seals being broken. The water leaks out of the bottles with any amount of pressure, the bottles do not stand up on their own, and the lids do not properly seal the bottles once they are opened. We do not feel the water is safe to drink if the seal is not on tightly.

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Shan17
Piscataway, US
Aug 26, 2023 11:16 pm EDT

1. Insane amount of plastic being used for water bottles packaging.

2. Bottles are not crushable.

3. Takes a lot of space in the recycle bin.

Not sure about your other products because I’ve used only your water bottles.

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spike13
Roseville, US
Aug 26, 2023 8:52 am EDT

I have a case of bottled water and they have a weird taste. Bar code is 121080. Case bought at meijer store in Warren, Michigan (10 mile & Schoenherr location). Number on bottles is [protected].

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Melissa Cobb
Lauderdale, MS, US
Aug 22, 2023 10:46 am EDT

Bought case of Aquafina from a convenience store (Cefco). The water has a metallic taste. Both myself and husband tasted it. Please have someone check this out. UPC# [protected]

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2003sakshamsingh
Dhanbad, IN
Jul 15, 2023 8:24 pm EDT
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Vendors and shops inside IIT (ISM), Dhanbad, India campus are selling fake 1 ltr Aquafina water bottles. The packaging is the same as the original Aquafina bottles. The water doesn't taste like purified water at all and just tastes like tap water. Many students are having health problems due to this.

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Karen Greatgritt2@hotmail.com
, US
Mar 18, 2023 2:54 pm EDT

the bottom of the bottles are round an damage, they don't stand up right, i have to lay them down sideways, i bought 3 cases like this.

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Miss Lady Smith
Pittsburgh, US
Feb 18, 2023 10:11 pm EST
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The water has a weird smell and taste awful. 123A-218-0111-F0 is serial number on the bottle. I purchased this water in August of 2022. I need to know if this water will make me sick. I have runny stool. I am 70 years old. I notice taste at the beginning of this year. I made coffee this morning 02/10/2023 with a strange taste.

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Albert 101
, US
Oct 19, 2022 8:41 pm EDT

October 14, 2022 at 1:30 am, I opened a plastic bottle of Aquafina water from a case purchased from Walmart Neighborhood store in Santa Maria, Ca on about 10/10/2022. and immediately had a taste of a type of chemical added to the water. My son also noticed the chemical taste.

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M. Ashraf
, PK
Jun 15, 2019 6:13 pm EDT

I am client of your company since January 2018, the last delivery I have received got a broken bottle, which caused my water dispenser malfunctioned due continuous water dipping from broken side of bottle. Moreover no any point redemptions has so far been materialized.
Please note
Muhammad Ashraf

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M. Ashraf
, PK
Jun 08, 2019 1:50 pm EDT

Expecting prompt response

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+1 (800) 433-2652

Website

www.aquafina.com

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