The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Apx Alarm / Misleading to get you stuck in 5 year contract

1 Suisun City, CA, United States Review updated:
Contact information:
Phone: 707-450-9407

PLEASE do not fall for the same thing i did A nice man came to my door selling an alarm system acting very concerned about my family's well being YEAH RIGHT he first lied and said I was not paying an activation fee I would only be paying $99 for my key remote which I agreed to because i have 2 kids under 2 and it almost impossible to get out of the house in 30 seconds. Come to find out I WAS paying a $99 activation fee so when I found out I called them and considering i was still in my 3 days of being able to cancel they offered me a free month I accepted. Second I specifically told BRAD ROYAL from APX alarm that the whole reason I wanted the alarm was because my 2 year and 6 month old were going to start sleeping in there own bed rooms and I wanted to feel safe having alarms on there windows so i would know in the event something did happen while I was asleep I would be aware I even asked questions about it and they even showed me how to by pass the windows if i ever wanted to leave them open for any reason. Well a week later when i woke up at 3am I forgot about the alarm and opened the window NOTHING happened so I called APX the next morning thinking something was wrong with my system ummm no nothing was wrong there was nothing on any of my windows only my 3 doors in the front of the house (who breaks in your front door?) then they said well you can put sensors on your windows for $60 a window, WHAT?? then to top it all off Brad told me if was happy with them and decided to stay with that company my rates would stay the same for 60 months he did not tell me I HAVE to stay with the company 60 months because I just signed the contract when I informed a few reps including a supervisor they did not care all they said is well you signed the papers. And last but not least when i filed a complaint with BBB i researched them and they have had 938 complaints in the last 36 months when i checked ADT i checked 4 different offices 3 had 0 complaints and 1 had 4 complaints in 36 months. and guess what the BBB still considers them as a satisfactory company, are you serious??? DON'T LET THESE PEOPLE SCAM YOU! this has been the worst 3 weeks of my life.

Sort by: UpDate | Rating

Comments

  • Vo
      29th of Jun, 2014
    0 Votes

    Yes they are then they have people calling talking about a lawsuit and freezing your accounts. I been stressed out over this.

Post your comment