My problem with APX is that after I signed my contract, I found out their license to sell or install alarm systems was not valid in my state-it had expired. The license expired April 30, 2008 and they did not submit a request for a license renewal until that April 30, 2008 either. According to our state alarm company licensing board, the license was not renewed by the board until May 30, 2008. I signed my contract on May 21, 2008.
According to the state alarm company licensing board, there were several issues with their license request, including listing employees who had been previously terminated in the past.
APX Alarm has told me that I have no complaint and that even though their license was not renewed until May 30, 3008 it was retroactive for the whole month of May. My state alarm company licensing office states that is news to them regarding the retroactive statement but will review it with their legal department once APX responds to my complaint which I had filed with the licensing board..
I also didn’t care that the sales rep who “sold” me the security system grabbed my wrist after his sales pitch when I told him I wasn’t interested in their product. Why I didn’t call the police on him I don’t know. I don’t think he meant any harm by grabbing my wrist and being a man, I didn’t feel threatened by him. I felt sorry for him so I agreed to the contract.