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I travel by bus between the sector chennai - hyderabad at least twice a month.
My preference is GARUDA services from Imlibun which departs at 8pm. My journey on 1st may is the most horrific travel I have done in recent times. (SERVICE No new 1326, seat no 31, AP 11Z 3248)
Firstly, I was there at the Volvo passenger waiting area at the Imlibun bus stand at 7.30pm. The place is not well maintained, the AC does not work. It was poor maintenance knowing that the summer has set in.
Secondly, the bus was late by one hr behind the schedule departure and there was no news of the bus. To add to the woes the passenger area was not suitable place to sit and I was running around to find the status of the bus. Thirdly, the most important part of travel THE BUS also known as VOLVO maintained by GARUDA.
A) TV has never worked in Garuda services. (I remember last it worked was 6 months back and then DVD had loose connection)
B) Seats not well maintained, they were torn and shabby looking.
C) AC didn’t work. Last two rows the passengers has hot air blowing on them. Believe me we were sweating in the bus. It was a nightmare to travel in a closed bus, no windows and the AC doesn’t work. Even more horrible was the attitude of the driver Mr Reddy who doesn’t seem to be bothered of the passenger issues.
D) Reading lights didn’t work
E) Arrival Time in Chennai was 10 am against the standard time of 8 am
Sirs, this is not the first time it has happened. Point A,B,C are common, I am writing after so many trips as I have lost hope in APSRTC and yesterday trip was the worst. Please image the plight of the passenger with no entertainment, sitting without AC in closed door and no official to listen.
GARUDA is a flagship travel services which APSRTC provide to its customers. I don’t think you people understand the value and appreciate it. APSRTC thinks once u buy, get the pictures taken from Chief minister or transport minister the job is over. Any piece of metal unless it has been maintained well it cannot be run for long period of time. You have invested in volvo buses each costing 45lacs and unless APSRTC doesn’t invest in maintenance very soon the status will be just a piece of junk and its sad that and don’t even realize the value of it. That’s why Volvo has special packages on maintenance. APSRTC must get in to maintenance contracts to enhance the customer experience and increase the life of the asset. No wonder with poor focus, lack of commitment from employees, huge detoriating of assets, APSRTC is making losses.
I had a terrible experience and I only hope the services get improved and APSRTC makes money and enhance customer delight.
Warm regards,
Abdul Mateen.
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i want a new bus reservation counter in madhapur area.Because only one reservation counter is available here.It's not working properly
Hi,
I am complaining on behalf of my dad who is currently hospitalised because of an accident caused by a reckless bus driver.
My dad and my mom were travelling in an auto to the railway station last week in Vijaywada. There was a U-Turn ahead and suddenly the bus driver took a U-Turn(which people there said it is traffic violation as nobody is supposed to take U-Turn at that spot) and he hit the auto my parents were travelling.
fortunately nothing grave happened and everybody came out with minor injuries. The police were asking my parents if they wanted to file an FIR on the auto driver which is heights...why shud we file an FIr on an innocent person? and they let the bus driver go...
When we came back to hyderabad and got a check-up done, it was discovered that it was joint dislocation. who is at fault here? the auto driver, my parents, or the bus driver.
It is a well known fact that all APSRTC bus drivers are reckless and they are hired only to KILL people. I wonder how many people were killed by APSRTC and how many families left on the road.
I still remember an incident that happened near my house. A bus driver of bus 49 P killed two innocent girls many years ago. to my surprise after a few months... he was again on the road still driving rashly with no change or may be i should say looking for his next prey. and surprisingly he did kill another person which also came in the news... but no action was taken against him...
Pls provide a bus between hyderabad to mangalore..
Sir,
Bus Route Nos.10, 10F ...10Y, 10/18, 10/22, 45A...45Y, 47F, 47F/90D, 47P and more buses are playing from Ameerpet to Begumpet pertaining to 8 Bus depots (KP, MYP, HCU, MSRD, RNG-1, CNT, RNG-2 and UPL). 2 years ago all ordinary and metro express buses were routed through HUDA Ameerpet and Kanaka Durga Temple. The position was convenient to us. Presently, many buses are not going via HUDA Ameerpet - Kanaka Durga Temple Route and also they are not being stopped in Ameerpet. Drivers are behaving to their will and wish and not caring for the passengers. Passengers are mostly depend on their fate if the signal falls they could get down with great difficulty escaping from the fast traffic. Consideration as passengers are suffering. In the circumstances, I request you to arrange for the earlier route i.e., Mythrivanam (HUDA) - Kanaka Durga Temple. So that more passengers who are to get get down at Ameerpet will be benefited.
Yours faithfully,
Passenger.
Sir, HCU Bus No. AP28Z 802 and route No. 10H is not going via HUDA Ameerpet Bus Stop and Kanaka Durga Temple Route. This bus is not getting bus stop in DivyaShakthi Bus stop in Ameerpet on 9:45 am dated 29.01.2008. Kindly, take compliant into consideration as passengers are suffering.
Sir,
This Rayudu. I am residing in the gangaram nearer to Lingampally. I want to be request a service from Lingampally to Hi-Tech city at the office time. Becasuse of unavailability of the busus we are losing around Rs.1000 per month. Now we are using autos they are charging around Rs20. In this route you are loosing so much income. I hope you will consider my request
Thanking you
R E M I N D E R - 3
To
The Regional manager
A.P.S.R.T.C/ Picket
Government of Andhra Pradesh
Jubli hills, Hyderabad
We the office goers senior citizens, daily wage earners and school students brings to yours kind attention that we have been constantly facing the problem to reach to our destinations due to non-availability of ARSRTC bus services on bus route from Tallagadda to Mehdipatnam & lakdi-ka-pool Hyderabad, As the matter of fact is that, the bus services Route no: 6T(MSRD), 5T(HPT), 116T(MP) & 118T(MSRD) has been completely pulled-out from the Tallagadda Terminal to various destination during peak hours.
Further, the bus route no; 143 (Mehdipatnam bus Depot) has been extended From Tallagadda to Sec'bad, & Charminar Terminal which takes about more than three hours to complete one 'to and fro' service. Similarly is the case of Route no 118T, which has been unnecessarily extended upto RamnagarTerminal, doubling the previous route.
Specially, between 2.00 PM to 6.00 PM there were no bus services or very low frequency services available on the above mentioned route numbers, Which is causing a great difficulties to Cope- Up the problems to reach back to our homes in the evening.
In this connection, we have lodged several complaints to the concerned Depot Managers, Divisional Managers and call centers of the APSRTC, but so far no action has been initiated by the department in this regard, This shows the sign of the department willfully pushing the general public to the avail private carriers
We therefore humbly request you to please fix the the Bus Route No 143 SHUTTLE from Tallagadda to Nampally & 118T FROM TALLAGADDA TO Koti only, pass necessary urgent order to the concerned authorities to probe into the matter and remove the obligations & hindrances faced by the general public and oblige.
Thanking you
Yours faithfully
M.M. Khan
M.Basavappa
The residents of Tallagadda, Karwan, Guddi Malkapur, Sharda nagar & Murad Nagar Hyderabad
Copy to
The Managing Director APSRTC / Musheerabad Hyderabad.
The Regional manager APSRTC/ Picket Jubli hills Hyderabad
The concerned Depot Managers/ MP / MSRD / HPT /
4 The Daily news papers_ Deccan Chronical, TOI, The Ennadu, Siasat & Hindi Milap
Yes. You are correct Mr. Abdul Mateen.
Our APSRTC buses are worst. I had a terrible experience. I had a journey between bangalore and Vijayawada. Driver forgot to check the water in the radiator when he is starting from Bangalore. In the middle of journey bus got breakdown exactly at 1:20 a.m. Nobody is there to help us.
Just imagine that worst journey. Like this I had many experiences with our great APSRTC buses. From that day itself... I lost trust on our buses. Its better to prefer other buses.
Out Govt., aim is to get the money... they don't care abt the customers. The only confidence of our APSRTC is... at any time... buses will be rush (from Bangalore).
Please make our services better.