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My husband called me today and said that almost quit his job. I could hear it his voice that he was so unhappy. Everyday he tells me the problems with his job. I feel so bad that I want to tell him to just quit, but he can't. I have been out of a job for two months and we have two children. These people know this that is why they continue to treat the employee's like crap. There are four drivers, a manager and a area manager. My husband has been there 3 years and has never gotten even a cent raise. He's a good employee from what I hear. He can run circles around two of the guys that has been there for years. Two of the drivers are so buddy buddy with the manager that they can do anything they want. My hunsband said he did almost 20 stops to day and over 200 miles and when he got back to the office the other two guys are just sitting there doing nothing. One of the drivers only had 9 stops and it took him all day. So when he came into the office the manager stated he had another stop to do 30 mins away. He just came from that area and his buddies(the other drivers) have been at the office for some time already. See, my husband move fast and doesn't waste time so he gets punished for it. The slow driver that has been there forever even got a bonus for having a prefect driving recaord and he has been in an accident. Wonder what happened to that accident report. As the said in the last blog above they can't even stop to go to the bathroom if needed. My husband told me one day that he had to pee in a bottle. yuk. No raises for good in employee's either. There are so many other things that has happened that I can't even go into. But, most of all is the attitude of the manager and area manager. They have so many problem at home that I am always hearing about that they are always taking it out on my husband. I am praying that the Lord will in time provide my husband with a job that will appreiciate him and the work he does. I know it's a job but you spend most of your time there and no one wants to be unhappy!
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern
Re:
Apria Healthcare
43301 Division St. #312
Lancaster, Ca. 93535
Apria Healthcare in Lancaster, California is a company that is run very poorly. This location is ran by one manager that is not managing at all. Up until recently he had an employee from dispatch doing assistant manager work. He hired someone as an assistant manager that doesn't really know anything about the company or even experienced a full day in the drivers shoes. Neither the manager or assistance manager want to help their team/employees when days are busy due to being understaffed. Employees are asked to do things that are out of their scope such as explain to customers about how to work equipment that they know nothing about (RT medical equipment). Drivers are being overworked because the manager won't or can't hire or keep drivers. They hire drivers in at low rates that clearly don't match their work load. Drivers are quickly trained and expected to be up to the speed of a veteran worker once sent out. These drivers are not like Amazon, UPS or FedEx drivers. They are not only dropping items off, they are more than often in the home of strangers assembling medical equipment and providing instruction. This is not only time consuming but hard strenuous work. Drivers are not provided carts to carry their heavy work items such as oxygen tanks or hospital beds and have to carry them to the patients door and sometimes upstairs. Workers are dispatched to unsafe areas at night with no concern of the workers well-being for items such as BP Machine/Cuff, breast pump, wheelchair, or walkers, things that can wait till the morning to be delivered.
Apria is not an emergent service but they are treating their workers like they are emergency first responders. If a patient can't breath and needs oxygen, it is not Apria they should be calling. They should be contacting 911. I'll say it again, Apria services are NOT emergent. Apria services are to help possibly improve/sustain a patients home life such as mobility/respiratory or in whatever way (depending on the medical equipment ordered) after the patient has seen their provider whether they have been to outpatient/inpatient (ER) services and have been provided an Rx for any durable medical equipment.
When workers have a concern it is not addressed as the management here will simply brush off the employee and often times they are retaliated against if they asked questions. Retaliation usually comes in the form of adding more routes to their load causing them to work well into the night even if they are on call. While on call for 3 days straight workers get no rest and in addition to working on call hours they are expected to also work their regular shift with several routes. Workers are asked to do on call every other week because they have no other drivers because they keep running them away. This is a safety concern as drivers need rest so that they are able to be alert while driving. This eventually will cause a worker to have some type of accident whether it is on the road or even while assembling medical equipment for a customer. The location where the Apria building is, is not secure and workers subjected homeless individuals wondering around and are able to have easy access to employees. The trucks that the employees use are not serviced according to DOT requirements. Employees are being asked to drive to other areas that are not in their service area and male employees have even been forced to go to a female employees home to take equipment late at night. Very unprofessional and not appropriate.
I believe that Apria may be a good company but this location is clearly not being ran appropriately. With a company like this you need drivers that you can trust and depend on but at the same time those drivers need to be supported by their management and team. They are out in the community all day doing their job and they are treated like cattle and barked at all day. I believe that everyone that sits in the office should be forced to experience a full day with the drivers and help so they can see what the drivers go through on a daily basis. I also believe that the manager and assistant manager should be wiling to jump in and help when they can. That is what a true team is about. Managing isn't just about delegating and for those that are not aware of this they should go to a management training. Most don't need to be told how to do their job, they just need support.
A concern individual.
Re:
Apria Healthcare
43301 Division St. #312
Lancaster, Ca. 93535
Apria Healthcare in Lancaster, California is a company that is run very poorly. This location is ran by one manager that is not managing at all. Up until recently he had an employee from dispatch doing assistant manager work. He hired someone as an assistant manager that doesn't really know anything about the company or even experienced a full day in the drivers shoes. Neither the manager or assistance manager want to help their team/employees when days are busy due to being understaffed. Employees are asked to do things that are out of their scope such as explain to customers about how to work equipment that they know nothing about (RT medical equipment). Drivers are being overworked because the manager won't or can't hire or keep drivers. They hire drivers in at low rates that clearly don't match their work load. Drivers are quickly trained and expected to be up to the speed of a veteran worker once sent out. These drivers are not like Amazon, UPS or FedEx drivers. They are not only dropping items off, they are more than often in the home of strangers assembling medical equipment and providing instruction. This is not only time consuming but hard strenuous work. Drivers are not provided carts to carry their heavy work items such as oxygen tanks or hospital beds and have to carry them to the patients door and sometimes upstairs. Workers are dispatched to unsafe areas at night with no concern of the workers well-being for items such as BP Machine/Cuff, breast pump, wheelchair, or walkers, things that can wait till the morning to be delivered.
Apria is not an emergent service but they are treating their workers like they are emergency first responders. If a patient can't breath and needs oxygen, it is not Apria they should be calling. They should be contacting 911. I'll say it again, Apria services are NOT emergent. Apria services are to help possibly improve/sustain a patients home life such as mobility/respiratory or in whatever way (depending on the medical equipment ordered) after the patient has seen their provider whether they have been to outpatient/inpatient (ER) services and have been provided an Rx for any durable medical equipment.
When workers have a concern it is not addressed as the management here will simply brush off the employee and often times they are retaliated against if they asked questions. Retaliation usually comes in the form of adding more routes to their load causing them to work well into the night even if they are on call. While on call for 3 days straight workers get no rest and in addition to working on call hours they are expected to also work their regular shift with several routes. Workers are asked to do on call every other week because they have no other drivers because they keep running them away. This is a safety concern as drivers need rest so that they are able to be alert while driving. This eventually will cause a worker to have some type of accident whether it is on the road or even while assembling medical equipment for a customer. The location where the Apria building is, is not secure and workers subjected homeless individuals wondering around and are able to have easy access to employees. The trucks that the employees use are not serviced according to DOT requirements. Employees are being asked to drive to other areas that are not in their service area and male employees have even been forced to go to a female employees home to take equipment late at night. Very unprofessional and not appropriate.
I believe that Apria may be a good company but this location is clearly not being ran appropriately. With a company like this you need drivers that you can trust and depend on but at the same time those drivers need to be supported by their management and team. They are out in the community all day doing their job and they are treated like cattle and barked at all day. I believe that everyone that sits in the office should be forced to experience a full day with the drivers and help so they can see what the drivers go through on a daily basis. I also believe that the manager and assistant manager should be wiling to jump in and help when they can. That is what a true team is about. Managing isn't just about delegating and for those that are not aware of this they should go to a management training. Most don't need to be told how to do their job, they just need support.
A concern individual.
My doctor had prescribed a CPAP machine and gave me no choice but to get it from Apria. From the first month I was over billed to the point that I eventually refused to let them automatically bill my credit card . After one year of dealing with these people, and getting little or no relief from the CPAP, I returned it. When my last bill came I paid it in full. ONE YEAR later I started receiving statements that I still owed them $47 . I spent countless hours on the phone with their accounts receivable department dealing with representatives who could barely speak or understand English. I asked to speak to supervisors on numerous occasions but could never get an answer as to why I owed $47 and why they waited over one year to bill me. I started getting threatening robo calls about my past due balance that were very harassing. Finally I paid the $ 47 but sent a very nasty email to Apria questioning their business ethics and honesty. I threatened them with complaints to the BBB as well as to my prescribing doctor. I told them that it was my opinion that knew that I owed them nothing and that they purposely waited a year to send the incorrect bill in hopes that I would just pay it to avoid them turning my account over to a collection agency. I was very adamant that I thought that their business practices were unethical and illegal. To my surprise I received a return email a few days later stating that they had made a mistake and that I did not owe them $47 but in fact they had overcharged me over the past year and that I would be receiving about a $190 +/- refund from them. A days or so after receiving this email from Apria I get a written notice in the mail that my $47 account had been turned over to a collection agency. I have received my $190 +/- refund and am waiting to see if they have blemished my credit by turning my account over to collections. If I find that Apria has negatively affected my perfect 40+ year credit history I will file suit against them immediately. In my mind there is no doubt that Apria purposely sends fraudulent bills months or years later in hopes that people will just pay them because it is so frustrating to deal with their horrendous accounts receivable department . This company should not be allowed to operate in this Country any longer.
After reading some of these "reviews", I feel like I've just dodged a bullet. I am the primary caregiver and POA for my mother who is approaching 99 years of age. My family thought that a wheelchair/transporter would be good for her, so the doctor wrote a prescription for the chair. The first company who had the type of chair we need didn't take Medicare, so after some searching, I found Apria.
All seemed to move along well...for several weeks. They didn't have the exact model chair, but I was told they did have a very similar one. That would be fine. Then, I was told that I needed to go back to the Dr. and have her write a prescription for their specific model chair. OK, we did that with no problem. Now after my last call (today), I'm told they don't have this type of chair! This is going nowhere, and a total waste of time being run around.
After reading some of the articles posted here, I'm left to wonder if this was an actual mistake, or something else?
I also was screw over by Apria and have a horror story to tell about unfair business practices, would love to talk with a lawyer
apria had my credit card in case the equipment was stolen. i was covered 100% by insurance, now about 98% for some equipment..
in less than three, (3), months they ran the charges over $5000.00, then called me and began to yell at me that i had to provide another credit card as the one i gave them was over extended. i had the card in case of emergencies and it was not used. i called up the card online and found many charges were duplicates, triplicates, and many were for unknown things. i tried to get documentation from apria, they do not have documentation, and even if they were wrong it is their policy to never reimburse. they kept demanding that i pay them or they will take away "my life support equipment". my insurance company was of no help and told me apria wouldn't do that. i paid them and they had no record, imagine that. i paid them again with a cashiers check. after a few months they quit hounding me.
January 2017 i paid my portion of a bill for a piece of equipment by cashiers check. a couple weeks later i began to receive threatening phone calls from apria. in February they cashed the check as my financial institution notified me. i spoke to four different people in their collections department. i showed the woman in the Rancho Cucamonga office the notification. it is now in July and they are still harassing me to pay the bill again.
if i thought i would live long enough i would hire an attorney to go after apria. i believe that apria's policy is that they can do as they wish due to the fact that they supply equipment to those who do not have long to live. they can postpone the court dates until the aggrieved dies, and then there is no case.
do not ever give apria an account number, debit card, credit card or any access to your monies.
record every conversation with them. put a time date stamp on your answering machine. record and save every dealing with them.
I have a similar complaint against Apria, and am trying to get a class action lawsuit against them. Please contact me if you are interested in being a part of taking down this corrupt company. Leonard [protected] And if Apria is monitoring this website, you are NOT to contact me, or I will pursue harassment charges as well as fraud.
Apria is not in compliance with their contract with Medicare. Medicare rep said my husband qualified for home concentrator unit in 2015 and was approved for 5 years. He is now in the 4th year and we, and Our doctor, are being harassed that my husband does not meet new qualifications. I think they are upset that Medicare told me they pay the first 3 years of the 5-year qualification. Apria is to provide the service but not get paid for the last 2years. Then he has to disqualify under new guidelines. Tired of arguing with them. Just bought a brand new, quieter Respironics Q unit with 5-year warranty from a Denver company for $795, free UPS shipping. Getting rid of Apria today and will report them to Medicare. I am interested in joining the class action lawsuit! They are charging Medicare a monthly rate that is more than Theodore a new machine. Email cotopaxiroberts@hughes.net.
My husband has experienced the same as a driver. He's even changed branches and continues to receive the same treatment. The unfairness is not only to the employees but patients as well. I wonder what JCAHO knows... the company is in total shambles and the employees are treated like their lives depend upon their job (in most cases this is true). I wouldn't recommend them as an employer or provider.
I have had terrible service from Apria for 7 months. Unfortunately it seems the employee's hands are tied when attempting to correct another employee Error. My insurance company can not even get a supervisor to correct a billing error. The bill has been sent to a collections agency even though I owe them nothing per Medicaid and Aetna. Needless to say I will be going elsewhere for medical supplies. I have been their customer for over 10 years.
Hi my name is Carl and I am trying to start a class action law suit against Apria Healthcare . Anyone interested please get in contact with me ... I have already searched the internet and have come up with a firm called Kerr & Wagstaffe. I am very serious about stopping the misuse of patients and employees.
Attorneys are located in San Francisco. ###[protected].
My ### is [protected] . I would like to hear from everyone who has been negatively affected by Apria.
Thanks,
Carl
PS let us do something about this instead of just [censor]ing about IT!
The fraud issue is bigger than you may know. I have acquired evidence that demastrates others are getting a piece of the pie. My case is small bucks but what I proved is huge. Look at that overbilling of that one BP machine. Insurance companies and doctor's are part of it all. I will be contacting you
My doctor prescribed a blood pressure machine for me June 2010. I called Apria Healthcare to have them fill the prescription. When I finally got a Rep on the phone (after 5 calls back and forth from different departments) I ordered the machine that she told me was $98 dollars. I received the machine a few days later and was surprised that it was an Omron HEM-712C. I love Omron brands and actually the one being replaced by y this one is an Omron. However you don't need a prescription for them. It worked fine and since my co-pay is 20% I was fine with paying around $20 for it. However after I got the bill in July for $57. I thought it was a mistake so I called Apria and they told me it was not. I told them that you can get this anywhere for less than $100 and that they had severely overcharged for the unit. They said this is what we bill. I asked what was the $98 dollars that I was told that it would cost and they said the price for the unit was $287. I laughed at this and said that they MUST be joking and refused to pay this amount for the item. I called my insurance company to find out that they had billed $444 but that Medicare only approved $286. I'm sorry but this is just fraud and I for one will not just be letting it go. We are in a recession and don't need to have company's like this one taking advantage of the fact that they can send cheap supplies to patients, bill the insurance companies and Medicare 4 times what it is worth and be OVERPAID like this and nothing be said or done about it. Sorry but if I'm going to get screwed I want to enjoy it.
I worked for Apria for 1 year my branch manager was a [censor] who had no life so she worked all the time I know I was in trouble shortly after I started she would always piss the patients off tell them there was nothing she could do then send them to me. It was so bad there that I worked there a years and was on call 9 months in a row they treat there employees like total [censor] my manager had no idea what she was doing and was a lying [censor]. She told me repeatedly that she would lie cheat steal do whatever it takes to keep her job no matter who shes got to screw in the process this women would do things like put a list of 1100 patient follow ups on my desk and tell me I had 2 days to complete them or i was fired he way of managing was to threaten everyone with their jobs went I started it took me over 2 months to get my computer log ins so I could do my job she fired the person before me without notice and did the same thing to me she would always shift the blame to someone else and finally the [censor] got what she deserved and was fired since I have been gone they have been through 6 RT's 4 branch managers I really hope that they get investigated for all the Medicare fraud they commit they like to give Medicare patients used machines and charge them for new. They had so many processes in place that was supposed to make your job easier you had no time for patient care I have been unable to find new work because they just keep sabotaging me I hope none of you want to work for them because I will be the last job you ever have they don't play by the rules the suck big time
I agree with you, my husband has worked for Apria for about 6 years, he is a Respiratory Therapist not a driver, but now the RT's are on the GPS you mentioned and all the customer service in our division is outsourced. However, I don't blame Apria per say, I blame Blackstone the company that bought them about 3 years ago. They used to have a good CEO and COO, then Blackstone "cleaned house" and its all about the money!
Yes before Blackstone employees were overworked but that varied from location to location, now its just ridiculous! Today my husband is covering a branch 200 miles from home because the area manager said so, he has to go tehre 3 days over the next 5 work days, but in May he takes a week off because I have surgery, an they arent sending anyone to cover him. He'll just get behind and have to work weekends to catch up.