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3.0 2 Reviews

ApplianceZone Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While ApplianceZone has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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ApplianceZone reviews & complaints 2

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J
5:56 am EDT

ApplianceZone thieves

I ordered an item and after receiving it changed my mind. I never used it, it was untouched. I sent it back to the store and paid a shipping fee. I asked for a refund, but never got it. I called them and they said to me that the item was already used and that's why the refund was impossible. And I can't prove anything because they have my item and money as well. They are real thieves.

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R
8:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ApplianceZone sent incorrect part, will not permit return

I ordered two parts for my Whirlpool Electric Range after "chatting" with a rep several times who repeated assured me that the parts were BLACK, as i had requested. When I received the parts about a month later, one of the parts was white. I was told that these parts are only available now in white. This is a LIE as I was able to order them from SearsPrts without a problem and was told that availability was in Black, biscuit as well as white. I have been unable to obtain a return authorization number or address from ApplainceZone and further attempts at live chat have been totally frustrating. I have reported thism company to the Better Business Bureau on thir online website and plan to contest the charge with my credit card company. Avoid this company! A real rip-off with MANY hundreds of BBB compalints logged, as I found out too late.

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Turbs
Yorba Linda, US
Mar 04, 2011 6:53 pm EST

I ordered and paid $139.99 for an oven part from this company in Dec 2010. After waiting several weeks for the part and it did not arrive, I contacted the company. I was told it was on "backorder" until Feb 2011. They failed to mention this when I ordered it in Dec. I waited until Feb 2011 to get the part they said would fit my oven. I finally got and in the process of putting it in, found the part to be incomplete and one fitting to be the wrong size. I contacted the company to return it. The rep "Jessica" lied when she said her "inspector" and examined the part and found it damaged. This was funny because I still have the part! They went on to say that the part had been "installed" and not eligible for a return. Long story short: Avoid buying from this company at all costs. If you have to order from them, make sure the part they send you is an exact match before it even touches your broken appliance because they have a chicken ^$%* return policy.

D
D
Devidhaal
Virginia Beach, US
Apr 24, 2012 4:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

One of the worst experiences I have ever had. Appliance zone looked up a part incorrectly and sent me the wrong part. Then they did not want to process a return and suggested I try to sell it on eBay! Stay away from these people. appliancezone.com is simply a rip-off site. I'm surprised that anyone received anything from them other than charges to their account. So stay away from this company.
This is a totally fraud company. Stay away from ApplianceZone.com. They have no customer service, no telephone contact, incorrect guidance on choosing a part, etc.

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(800) 734-1981

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