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Scheduled Repair Service
Unless you would like someone to actually show up for a scheduled appt window, do not use this repair service company...
Dear Appliance Pros,
I made an appt for last Thursday evening between the times of 5-8pm to have my freezer repaired. No one showed. The call center personnel (who were very courteous and apologetic) rescheduled for Friday morning between 8am-12pm.
I stayed home from work on Friday morning to meet them - no one showed. The call center personnel apologized and said the repair man was running late and that he would be here by 2pm. Guess what? No one showed. I called about 20 times between the hours of 2pm and 4pm to reach a busy signal.
The repair man called after 4pm to say that he could finally come to my house. Since I had to leave for a previous engagement and could not be there, he rescheduled for between 5-8pm today.
This morning the repair man called and asked if I would be home between 4-6pm. We agreed that 5-8pm was the agreed upon window.
What time is it now? No one has called. No one is here. I'm not going to bother to try to call - you have wasted enough of my time.
How do you stay in business?
Happy Holidays and the best of luck to you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Appliances Pro, Inc. complaint handling
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Appliances Pro, Inc. contacts
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Appliances Pro, Inc. phone numbers703-738-9050703-738-9050Click up if you have successfully reached Appliances Pro, Inc. by calling 703-738-9050 phone number 0 0 users reported that they have successfully reached Appliances Pro, Inc. by calling 703-738-9050 phone number Click up if you have UNsuccessfully reached Appliances Pro, Inc. by calling 703-738-9050 phone number 1 1 users reported that they have UNsuccessfully reached Appliances Pro, Inc. by calling 703-738-9050 phone number202-640-2178202-640-2178Click up if you have successfully reached Appliances Pro, Inc. by calling 202-640-2178 phone number 0 0 users reported that they have successfully reached Appliances Pro, Inc. by calling 202-640-2178 phone number Click up if you have UNsuccessfully reached Appliances Pro, Inc. by calling 202-640-2178 phone number 0 0 users reported that they have UNsuccessfully reached Appliances Pro, Inc. by calling 202-640-2178 phone number
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Appliances Pro, Inc. address9556 TARVIE CIR, BRISTOW, Virginia, 20136, United States
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You are better off that they didn't show. They finally showed up for the 2nd appointment, immediately diagnosed a $400 circuit board problem. Ordered part came back a wk or so later-NOT the problem. Ordered a control panel-took over 2 weeks to get, NOT the problem. New repair person came out, replaced a fuse-fixed DW in 15 minutes-I had been waiting over a month for this first guy. BTW, when this company showed up, I told him that my Googling said it was probably a fuse on this model and he dismissed me.