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AppleVacations / fraud and cheating!

1 United States

This is not the first time I used your Company to travel. We do it because we always find what we are looking for, a nice Hotel, Delicious food, drinks and a beautiful place as a resort. to rest and relax. Ritz of Acapulco was nothing like we were expecting!!! We were so disappointed , I don't have words to describe my sadness. It was so expensive and it was all a waist of money. I don't understand how you can sell this package as a 4 Apples Resort... this is not even close to a Resort neither to the 4 apples.

Since the minute we walked into the Hotel I started crying because it was nothing like of what we were expecting. We felt as though we thrown all of our money way!! Let me tell you some of the many, many things we found here:

The Restaurant Las Cavas only opens once a week. The food from the buffet is the same everyday. The pool is not clean it everyday, very small, overcrowded.
The beach chairs have not cushions and the cushions are for the beach only, how weird is that? and the worst is that they don't let you take this cushions to use on the chairs, they used it separate, chairs from cushions. You know what I mean? The toilet do not work all the times The nights when it rains our room leaks.(the windows were closed), We did not have a refrigerator, hair dryer, iron board neither an iron. I can keep going on but I am just very disappointed and very sick of the lost of all of my money!!! I can highly recommend to all of our friends not to used you in the future.


The Hotel is very,very ... very old...!!! We have not words to say how sad, disappointed and mad we are about this trip.

I HAVE EMAIL KATHY HILL MANAGER OF APPLE VACATIONS 2 TIMES AND I HAVE A RECEIPT THAT SHE GOT THE EMAILS AND I FAXED AN EMAIL TO CUSTOMER CARE DEPARTMENT AND HAVE NOT RECEIVED ANY ANSWER. HOW RUDE CANT THIS BE? I HOPE SOMEBODY CAN HELP US TO GET A REFUND OR AT LEAST A VOUCHER CREDIT FOR ALL THE MONEY WE LOST IN THIS TRIP.

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