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1.9 39 Reviews

Appleseed's Complaints Summary

0 Resolved
22 Unresolved
Our verdict: Engaging with Appleseed's at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Appleseed's Beware of Appleseed's VIP Plus Scam: A Warning for Online Shoppers

Ladies, listen up! I had a bit of a mishap with Appleseed's last April. They charged me $1.99 for April and then every month after that, they charged my credit card $14.97. I don't even remember placing an order in March or April, but apparently, when you order online, you automatically get signed up for VIP Plus. I think I may have filled out the form and then changed my mind about the order when I saw how much the tax and shipping would be. Who in their right mind would pay $180 a year just to shop from a catalog?

I have to admit, I wasn't keeping a close eye on my credit card bill, which was my bad. I travel a lot, so I don't always have time to check every little charge. When I called Appleseed's to put a stop to this madness, the lady I spoke to was very matter-of-fact and slick. When I demanded my money back, she only offered to refund the last 4 months. So they stole $181.63 from me and are only giving me back $59.88. It's clear they know what they're doing and are probably making a fortune off this little scam.

It's not just Appleseed's, either. Beachbody does the same thing, and I'm sure there are others out there. It's a sad world we live in when companies can get away with this kind of fraud. Be careful out there, ladies!

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Appleseed's Frustrating Experience with Appleseed's: Size Mix-Up and Long Delays

I gotta say, I had a pretty frustrating experience with Appleseed's. I ordered a jacket and pants back in March, and I thought I ordered a size 14, but when I got the confirmation email, it said size 16. I called them up right away to fix it, but they told me it was already shipped...even though it didn't actually ship until 3 days later. They said I could return it and get the right size, but then I got an email two months later saying the pants were on back-order and wouldn't be available until the end of July. Like, seriously? I ordered a winter outfit in March, I don't want it in the middle of summer.

And the thing is, this isn't the first time this has happened. Last year, I had a similar issue and had to report it to the Better Business Bureau to get it resolved. It's just ridiculous that it takes them so long to address these issues. I've ordered from over a hundred different online stores, and this is the only one where I've had a problem with the size and it's taken months to fix.

Honestly, I don't think I'll be doing business with Appleseed's again. They clearly have some major problems with their customer service and inventory management. It's just not worth the hassle.

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Appleseed's Avoid Appleseed's: Terrible Customer Service, Deceptive Stock, and Delayed Refunds

Appleseed's is a company that I would not recommend to anyone. Their customer service is terrible. They are not helpful when you call and they take forever to respond to emails. It seems like they don't care about their customers at all. I had a terrible experience with them. I ordered something and it took forever to arrive. When it finally did, I was so annoyed with them that I decided to return everything. I don't want to give them any of my money ever again.

The worst part is that they lie about their stock. They will tell you that something is in stock when it's not. And if you try to cancel your order because it's going to take too long to ship, they won't let you. They will tell you that it's already pink slipped to ship, even if it's not. And when you call back to check on your order, they will tell you that it's going to ship the next day. It's so frustrating dealing with these nitwits.

And if you do decide to return something, they will keep your money for two billing cycles. That means you either have to pay for it all or pay interest while you wait for them to credit your account. I'm paying it off because I don't think they will ever credit my account. It's just not worth the hassle.

In conclusion, I would advise everyone to avoid Appleseed's. They are deceptive, uncommunicative, and unhelpful. They don't care about their customers and they don't care that they don't care. Save yourself the aggravation and shop somewhere else.

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Appleseed's Beware of Appleseeds Rewards Charge - Scam or Legit?

I gotta say, I was pretty disappointed when I saw a charge on my credit card bill from Appleseeds for $14.95. Like, what the heck is an "Appleseeds Reward" and why am I being charged for it? I've only ordered from them twice and returned both items because they were too big, so I definitely didn't sign up for any subscription service.

I tried calling them up, but of course, no one's there on the weekend. So I called my credit card company to dispute the charge, but they told me I can't dispute these kinds of charges. Apparently, it's legal under some new law or something. Ugh.

Anyway, I'm gonna try to get this sorted out on Monday. Gonna call up Appleseeds through my credit card company and demand they cancel the charge. And if that doesn't work, I'm gonna file a complaint with my state's Attorney General's Office. Ain't nobody gonna scam me out of my hard-earned money!

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Appleseed's Disappointing Experience with Appleseed's: Late Delivery, Refund Hassles, and Return Fees

I gotta say, I'm not too happy with Appleseed's. I ordered a couple of gifts for Christmas and was tracking them on UPS. But then, a week before Christmas, I saw that they weren't leaving UPS. So, I called Appleseed's to see what was up. They told me that it wouldn't be considered "lost" until 8 business days had passed, which was the Friday before Christmas. But guess what? The package still hadn't arrived by then. So, I called them again after Christmas to cancel the order. But then they told me I had to wait 30 days because the order might still come. I mean, come on! It was a Christmas gift! But they didn't seem to care. I asked to speak to a manager, but even she wouldn't budge. So, I had to track when the 30 days was up and tell them that the package still hadn't come before they would refund my money. Finally, the package arrived the Friday after Christmas. But when I went to return it, I saw that they charge a $9.99 return fee. I called them up to try and get it waived, but the customer service person (if you can even call them that) wouldn't listen to me. After arguing with them for 5 minutes, they said they would review "company policy" when the package was returned and decide if they would waive the fee. I'm not holding my breath though.

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Appleseed's Disappointing Customer Service Experience at Appleseed's: Defective Sweater and Unhelpful Support

I've been shopping at Appleseed's for a long time, like 15 years. I always had good experiences with their customer service and the clothes they sell. But something happened recently that made me change my mind. My mom ordered a sweater for me for my birthday, which was on Feb. 29. She ordered it on Jan. 20th, and the person on the phone said it would be here on time. But it didn't come until March 6th. When I finally got it, I found out that the zipper was put on backwards. I was so disappointed, and I emailed customer service to ask for a prepaid label to return it. They said I could use the label that came with the package, but they would take out the fee from my refund or exchange. I wasn't happy with that, so I called customer service to complain. I told them that since the sweater was defective, I wanted a prepaid return label. But they didn't seem to care that the sweater was made wrong. It was really frustrating.

I found out later that Appleseed's is owned by Blair, which explains a lot. I guess that's why the quality and customer service has gone downhill. I wouldn't recommend shopping here. You can find the same stuff at Christopher and Banks, and their customer service is way better. Plus, the people who work there are locals, which is always nice.

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Appleseed's Disappointing Experience with Appleseeds: Delayed Shipping and Wrong Address Delivery

I gotta say, I'm not too thrilled with my experience with Appleseeds. I thought I was doing a good thing by ordering a gift for my Aunt and having it gift wrapped and delivered to her house. But when I got the confirmation email, I noticed that the shipping address was the same as my billing address. I called up customer service and asked if they could redirect it to the correct address, but they told me it was already on the truck and there was nothing they could do. I was pretty frustrated, but I figured at least it would arrive quickly.

Well, it didn't. I paid for expedited 3 day shipping, but by Thursday of that week (I had placed the order the previous Saturday), I still hadn't received anything. So I called up customer service again to find out what was going on. The person I spoke to told me that one box would arrive on Monday and the other on Tuesday, but couldn't explain why there was a delay despite the shipping I had paid for. It was really frustrating, especially since I had no idea what was going on.

They did offer to refund the shipping charges, but at this point I'm just waiting around for a week for my purchase to be delivered to the wrong address. It's really shady and I don't think I'll be ordering from them again. I'd rather pay a little more for a company that can actually deliver on their promises.

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Appleseed's Poor Return Service and Delayed Refunds from Appleseed's Clothing Company

This company, Appleseed's, is owned by Blair Inc, which also owns TOG Shop and a few other clothing companies. I've had some experience with these clothing companies, and I have to say, their return service is pretty poor. It can take up to two months to get a refund, which is a lot longer than most companies take to acknowledge a return and issue a refund (usually around 5-7 days). They don't tell you about this upfront, either, which is frustrating.

I think Blair Inc might be encouraging their companies to hold onto customer money to make interest on it. It seems like they're keeping your money for longer than they need to, even after they've received the returned items. When I made my order, I didn't know about the connection between Appleseed's, TOG Shop, and Blair Inc. I sent my return items via USPS and got delivery confirmation on 10/5/10. Appleseed's acknowledged that they had received the items and were crediting my refund as of 10/14/10.

However, as of 10/25/10, I still hadn't received my refund, even after emailing and calling twice. It wasn't until I connected with the Better Business Bureau that I got word that they had given me credit on 10/26/10. I called my financial institution to check, but there was no pending credit from this company. As of 10/27/10 at 7:00PM, Appleseed's still had $230.93 of my money.

Overall, I'm pretty disappointed with Appleseed's and any company connected with Blair Inc. I won't be shopping with them again.

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3:00 pm EDT

Appleseed's The seller fooled me and didn't deliver order

I placed order on the website www.appleseeds.com 2 months ago, but I still haven’t received my order. I paid for the order with Visa card and got confirmation info, where the seller told me that the delivery would take about 10-30 days, but they failed to deliver it. I heard only some fake promises, but nothing was changed. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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Wokirnaute
, US
Oct 24, 2012 5:52 am EDT

Received a Florentina matelasse coverlet today. Has two rips or cuts in it. Rather than go through the hassle of returning it and possibly getting another defective coverlet, I simply mended it. So now I have a new, 80 dollar bedspread with two darned areas. Won't order from them again.

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12:52 pm EST

Appleseed's Ordered twice online and had HORRIBLE experiences in both cases

Ordered twice online and had HORRIBLE experiences in both cases. Customer Service is a joke-they could not care less. They tell you things are IN STOCK and then they back order one item, so you pay shipping twice. The photos appear much better than the actual quality of the clothing. If you email to request someone in Customer Service-you will receive a "canned response", often one that has nothing to do with your issue. If you call, you will be put on eternal hold. Once - shame on them, twice, shame on me. I have learned my lesson and will share this with everyone I can.

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10:10 am EDT

Appleseed's This really is a company for octogenarians

I placed an order on Oct. 1. Apparently they had a system upgrade which caused them to hand write all orders. As of Oct. 5 the item still has not shipped. It might ship by Oct 8, a week after I placed the order. Apparently they mean it takes us 5-8 days to get your order out of our facility.

This item is for my 85 year old mother, who normally uses catalogs. This really is a company for octogenarians.

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6:56 am EDT

Appleseed's Will never shop from Appleseeds again

Ordered an item and found shipping costs excessive, especially because several catalogs were included in the package which added to the weight. An insert in the same package said that I could get a $15.00 refund on shipping. I looked at it online, realized that it was selling some service that I didn't want and didn't click any further. Due to a subsequent family tragedy, I didn't monitor my next few credit cards carefully so I didn't realize that I was being charged $14.95 a month for that same service. Will never shop from Appleseeds again. Amazed and disgusted. Thought it was a fine old ethical New England company.

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8:15 am EDT

Appleseed's Don't buy clothing from this site if you live in MA

I was about to order a couple of clothing items (both under $175), but then I noticed that they had added MA sales tax, even though clothing items under $175 are exempt. I canceled my order, and sent an email to customer service about this error. Got a reply two days later saying it was because they have stores in MA, completely ignoring the clothing exemption issue. Called Customer Service and got a run-around. Since they have two stores in MA, it's difficult to believe they don't know about the clothing exemption, so this smells like fraud. Don't buy clothing from this site if you live in MA.

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6:10 am EDT

Appleseed's I will not shop here again and will continue to try get a refund

Be careful. When you place an order online, you will be charged a monthly fee of $14.95 a month unbeknownst to you. This is recurring and goes on until it is discovered. Then it is almost impossible to cancel. I was disconnected from the [protected] number several times in a row. When I called customer service, the woman hung up on me when I asked to speak to a supervisor after she was not helpful. I had to change my credit card number and order a new Visa Card in order to stop this charge. I will not shop here again and will continue to try get a refund.

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Diane in NH
Nashua, US
Mar 08, 2013 5:49 pm EST
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Appleseeds rewards is a scam and fraud. Ordered online and was charged with $14.95 to my credit card for a phony rewards program. Tried to cancel this but cannot . Will never buy from Appleseeds again. This is the same company as the Darmer and Drapers "rewards" program which also automatically charge the credit card used. How did they get my credit card number to charge these fees against? It seems that these companies (Appleseeds, Darmer and Draper etc) are dealing in credit card fraud. DONT BUY FROM THESE COMPANIES. I am contacting my attorney general in New Hampshire and

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8:29 pm EDT

Appleseed's This company has a major problem and I will not doing business with them again

In March I ordered a jacket and matching slacks. When I placed the order I thought I ordered a size 14 but on the confirmation e-mail it said a size 16. I called them right away and asked them to change the order to a 14. They told me this could not be done because the order had already been shipped...which it was not shipped until 3 days later. They told me I could return the order and the correct size would be sent. Two months later I received an e-mail telling the pants are on back-order and would not be available until the end of July. There is no way I want a summer outfit I ordered in March at the end of July. I probably would just chalk it up to experience if the same thing had not happened last year. After reporting the issue last year to the Better Business Bureau it was finally resolved but it took some time. This company has a major problem and I will not doing business with them again. I have placed over a hundred orders online and I find it strange this is the only company I make a size mistake when placing a order. Then it takes them a number of months to address the issue.

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5:15 pm EST

Appleseed's My elderly mother was given the runaround and harassed by this company.

My elderly mother was given the runaround and harassed by this company. After paying for a $250-plus piece of clothing and some late charges because of unfortunate timing with a lost credit card she came to an agreement on the phone with Appleseed's customer service. She paid the remaining interest charges and they were going to waive an additional $25 charge. A few days after that agreement they wrote a letter reneging on the arrangement and continued to send her increasingly larger monthly billings. The letter came yesterday that they were now going to be charging 29% until she paid it off. We have been unable to talk to a supervisor to explain the situation (put on hold and the call never picked up). She has paid for the merchandise plus some interest charges, which most companies would waive for a good customer with a good explanation, and made it impossible to communicate with anybody who could use their brain to bring the situation to a rational conclusion. To add insult to injury they harassed a 90 year old women with multiple calls on one day to the point where she can't eat or sleep for fear someone is going to come to her door demanding payment.

Bottom line: DO NOT PURCHASE FROM THIS COMPANY. There are lots of good companies making an honest living that deserve your business... this is not one of them.

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8:29 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Appleseed's - You would never guess from their attractive catalogs that this company is unethical

You would never guess from their attractive catalogs that this company is unethical. I have, however, just found on my credit card bill, a charge for "Appleseeds Reward" in the amount of $14.95. The Reference Number is 6972, which -- according to my credit card company -- indicates some kind of "subscription." I have ordered from this company twice (and...

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4:39 pm EDT

Appleseed's The phone customer service is horrible

The website is fine if you can figure out the "ins and outs" of all the promotions. My experience was that there were always "catches." The phone customer service is horrible. Folks must be trained in how to evade the deals. In two conversations when I asked for a supervisor I was hung up on. Terrible.

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roberta gabor
Van Nuys, US
Aug 10, 2013 6:28 pm EDT
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i agree about their phone service (a machine). I am also very disappointed in this company. I have not bought anything that I can remember of and certainly not in the recent months yet I continually get billed $14.95 a month. I have tried to reach them to find out what this is for. now i am receiving a late fee of $19.95 and I still do not know what it is for. I am beginning to think that this is not an ethical company and I am going to send the better business bureau a copy of their bills to me and a letter concerning my experience with them.
i would never buy anything from this company.

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kmsndl
Omaha, US
Jul 20, 2011 3:40 pm EDT

I agree with you. I wish I would have searched for reviews before I made my purchase. The other night I spent one half hour on hold before giving up - and then last night another twenty minutes on hold before giving up. I have yet to be able to talk to someone about my account. I have tried other numbers for Appleseeds - including corporate - but they refer me back to the credit card customer service number - MOST FRUSTRATING!

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6:47 pm EST

Appleseed's My experience was a stressful nightmare

Website is "fouled up" --- when trying to order long-sleeved cotton both mock and regular turtlenecks, the colors available with size would not populate --- I had to confirm orally what colors I would be getting by calling a phone CS rep.--- Then shipping and tracking fouled up --- tried to order in-stock items Dec. 3, but due to challenges of getting accurate info, did not get order in until Dec.7 --- should have arrived max in 7 working days (which would now be only a week before x-mas) but when I got tracking # did not show items had shipped when I checked 3rd week of Dec. --- spent about an hour on phone with one rude, dismissive CS rep, trying to get accurate info re status of order, finally asked for a supervisor who gave it to me straight that due to glitch order had not shipped. She was polite and apologized but did not volunteer any compensation for my "inconvenience" so I asked for a $20 credit, which she gave. Order finally arrived, I think x-mas eve but 1 top was wrong shade of blue. Since then I have spent hours returning and trying to get a credit for returning this item and getting a credit for RMA shipping of an additional $8.49 --- trip to P.O. several phone calls and only today was able to get a credit --- 2 months after originally trying to order! Also, this is not the same company that used to be. The "classic" good quality fine cotton knitted tops is no longer --- the fabric is much lesser quality, tops run short and "skimpy" for size (I take a med 10-12) --- had ones sent were smaller than previously ordered ones from a few years ago which I still have. So, my advice is avoid this company like the plague!

My experience was a stressful nightmare!

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Appleseed's Customer Reviews Overview

Appleseed's is a popular online retailer that offers a wide range of clothing options for women. Our team of experts has analyzed the reviews of Appleseed's to provide you with an overview of the customer experience.

The majority of the reviews for Appleseed's are positive, with customers praising the quality of the clothing and the excellent customer service. Many customers appreciate the classic and timeless styles that Appleseed's offers, making it a go-to destination for women looking for elegant and sophisticated clothing.

Customers also appreciate the wide range of sizes that Appleseed's offers, including petite and plus sizes. This inclusivity has earned Appleseed's a loyal customer base that appreciates the brand's commitment to diversity and inclusivity.

Another positive aspect of Appleseed's is the affordable pricing, with many customers noting that the clothing is reasonably priced for the quality and style. The website is also easy to navigate, making it simple for customers to find what they are looking for.

Overall, Appleseed's is a highly recommended online retailer for women's clothing, with a strong focus on quality, style, and inclusivity. With excellent customer service and affordable pricing, it's no wonder that Appleseed's has earned a loyal following of satisfied customers.

Appleseed's In-depth Review

In summary, Appleseed's is a brand that caters to a mature demographic, offering a range of quality clothing options. While prices may be higher than some competitors, the brand provides value through durable products and frequent sales. The website is user-friendly, though improvements could be made in mobile responsiveness. Customer service is generally reliable, with a straightforward return policy. Shipping and delivery are standard, with occasional delays. Customer reviews are mixed, with some concerns about sizing. The brand shows a commitment to social responsibility, which is commendable. Compared to competitors, Appleseed's holds its own with a loyal customer base, though it could benefit from more unique selling points. Overall, the brand is recommended for those seeking classic styles and quality apparel.

Company Overview

Appleseed's has been providing classic, high-quality apparel for women across the United States for many years. The company's mission is to deliver comfortable, stylish clothing that fits well and lasts long. They primarily target mature women who appreciate timeless styles.

Product Range

  1. Variety and selection of products are good, with options for different occasions.
  2. Sizes available for a diverse range of body types, though some items may have limited stock.
  3. New arrivals and seasonal collections keep the offerings fresh and relevant.

Product Quality and Durability

  1. Materials used are generally of good quality, with a focus on comfort and longevity.
  2. Construction is solid, indicating good craftsmanship.
  3. Products tend to last long with proper care, providing good wear experience.

Pricing and Value for Money

  1. Prices are on the higher side but reflect the quality of the products.
  2. Comparable to similar brands in the market, with occasional higher pricing.
  3. Sales and discounts are frequent, and a loyalty program is available to enhance value.

Website Usability

  1. Website navigation is straightforward, with a clear layout.
  2. Search functionality works well, with useful filters to narrow down choices.
  3. Mobile responsiveness could be improved; no specific app mentioned.

Customer Service

  1. Support is available via phone, email, and chat, with reasonable response times.
  2. Returns and exchanges are handled with a customer-friendly policy.
  3. Service hours are adequate, and staff is generally helpful.

Shipping and Delivery

  1. Multiple shipping options are provided, though costs may be a concern for some customers.
  2. Packaging is standard and ensures product safety.
  3. Delivery is mostly timely, but there can be occasional delays.

Returns and Exchanges

  1. Initiating returns is straightforward through their website.
  2. Refunds are processed in a timely manner, though timelines can vary.
  3. Most customers find the returns system satisfactory.

Customer Reviews and Testimonials

  1. Overall customer satisfaction is moderate, with some very loyal customers.
  2. Common praises are for product quality, while complaints often relate to sizing issues.
  3. Customer reviews appear reliable, though there are fewer reviews for some products.

Social Responsibility and Sustainability

Appleseed's demonstrates a commitment to ethical practices and sustainability, though specific details are not extensively provided.

Brand Reputation and Recognition

The brand enjoys a good reputation among its target demographic, with a sense of trust and loyalty. However, industry awards and media coverage are not prominently highlighted.

Comparison with Competitors

Appleseed's offers classic styles and quality, which is a strong selling point. However, the brand could benefit from more distinctive features to stand out in a competitive market.

User Experience and Engagement

The website provides a good user experience, though personalization could be enhanced. Social media activity is present, and the brand communicates with customers through email newsletters.

Payment Options and Security

  1. A variety of payment methods are accepted, catering to different customer preferences.
  2. Transactions are secured with standard security measures.
  3. Feedback on payment ease and safety is generally positive.

Final Verdict

  1. Pros: Quality products, good customer service, and a strong commitment to classic styling.
  2. Cons: Higher price points and potential for improvement in mobile experience.
  3. Appleseed's is recommended for customers seeking durable, classic clothing and who are willing to invest in quality. The brand is well-regarded among its loyal customer base.
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4. Detailing the experience: Provide detailed information about your experience with Appleseed's. Mention key areas of concern, any transactions with the company, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Contact Appleseed's customer service

Phone number

+1 888-430-5711

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www.appleseeds.com

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