Applebee's
reviews and complaints

My wife and I were at Applebee's in Yucca Valley California we ordered our dinner we ordered appetizers and we ordered rent that was Long Island Iced Teas who was served first in the amount of 2. When are appetizers arrived we were served a caesar salad that was very dry and very much lacking dressing we requested more dressing and upon the return of the dressing arrived the other appetizer boneless chicken wings cutting the first piece a vane appeared with blood which excreted Upon Our plate Upon Our plate yes. This happened in front of the server and my wife immediately says oh no and refuse this plate in which I tried to downplay the situation but it was so bad it had enough impact to just turn your stomach and the waitress just wanted to downplay the whole situation immediately. We immediately went to the hostess and let them know that and explain the situation in which management arrived an excuse the hostess. Pulled us aside very embarrassing to us as if we were doing something wrong. We explained the situation and once you are excused are so for my dinner and pay for what we had consumed which was a cost of $4 and further embarrassment the manager refused to take my PayPal MasterCard insisted I had to pay in cash. I want to know why you don't take PayPal Mastercards and I want to know why this man has a job with your corporation or franchise there's my wife and I keep all this aside like we were, criminals or something really disturbs me that a person can take a situation of Bloody Chicken and turn it around as if the customer was the wrong. This is just my poster when wait until you hear from my wife the manager was rude he was considerably embarrassing us and it is to my feeling that without an apology I'm going to take this and post it wherever the news I'm going to go to the newspapers I'm going to let people know about how nasty that man treated us and it surely shows why I wouldn't trust anything he ran let alone a chicken that just serve me a piece of Bloody Chicken uncooked and waitress just wanted to go microwave it.

Customer service at the bar. Bartender always never acknowledges me when I come in for a Drink at the bar. I finally put my foot down to the restaurant manager, Darcy who did take care of me but conversed with the Bartender and as I watched laughed at my concerns from a distance. This is not funny and I don't appreciate disrespect service. I've spent plenty of money eating and drinking here in the past and even had my parties here. It's disgusting to be disrespected especially when I tip very well to the servers. It's sickening to get laughed at from a distance.

I have always enjoyed going to Applebee's to grab something to eat after I get off work with a few of my coworkers. After getting off of a long shift at work nothing seems better then a few laughs, alcohol, and Good food. Although I don't think I will come back for a while because the server was very rude and didn't seem very willing to serve us when we would ask for something as simple as a drink or sauces! As well I turned 21 about a week and a half ago and when I asked for alcohol he told me I wasn't allowed to get more then 3 shots. When I asked why he told me that is not allowed. I work in the food business and have never once heard of such a thing. I feel as though he was very disrespectful and I didn't feel welcome. From the point of view of a fellow food worker his attitude would not be exceptable, we were always taught to treat customers with warmth making them feel welcome.

My fiancé and I visited the Applebees located in Springfield Oregon on 6/20/2018 at 5:15pm.
We were seated and after 30 min of us watching the employees talk to each other in several different groups, we decided to take some pics. Of what was actually going on so that we could show others the terrible service you get at Applebees.
It would seem that the employees are oblivious to social cues as well because the blank stares and the pictures we were taking did not seem to register with any of the 10-12 employees talking in little groups. It was not like we were in a corner somewhere that we could be missed. In fact we were seated up front by the kiosk where you first walk in. This is clearly shown in the many pics I took while waiting there.
I cannot tell you the taste of the food, or the quality of anything because we were never even offered a glass of water. What I can say though is that if your looking for a job where you can stand around and talk while getting paid this would definitely be a good one. Even the manager was fraternizing with employees. I've got pics of this as well.
I'm hoping to hear back from someone regarding the lack of service we experienced. If a picture is worth a thousand words, then I've got at least 10, 000 words to post to the internet regarding Applebees failure to service customers.

We stopped for a quick lunch ended up Paying $32 plus $4 tip $36 no Drinks we drink Water with lemon.
Ribs where 2 for $25 We asked what Sides came with the meal we got Mac an Cheese (very Bad) wasn't told that was $2 More each, Fries where Soggy had to send them back, Appetizer wasn't that Good Very small order, Only thing Good was the Ribs. My Worst Experience at an Applebees

We Should have Complained to Management but didn't have time to reorder the Whole Meal

Twice now we have went to this restiarant. The first time they set us and then forgot us. We sat there for over 30 minutes trying to get someone to help us to no one did. We left without eating.
The next time was fathers day at 6:00 pm. They seated us, took our food order and then the food never came. At 7:15 we got some of our food but because we had a meeting to be to at 7:30 we had to take to go boxes and leave making us late. We asked about our food and was told it was still up. This makes me believe that the management there must have something against us personnaly but I am not sure why. We have never done anything wrong there. We usually go out as a family but no more at your restaurant as this is unacceptable

My family went to applebee's On Father's Day night. We arrived at 6:00 pm. We then ordered our food. We did not get our food brought out until 7:15. We had a meeting to go to at 7:30 so we had them box our food. When we did get it, it was cold and wrong. Of course we did not know that until after we left. The manager finally came to see us at the end and apologized and took some money off our bill. This is the second time this has happened and we will not go back with this kind of service. You need to figure out what the problem is as we are not the only ones this has happened to. I am telling everyone I see about it. Maybe they are just prejudice against us and do not want us in there. If that is the case then say something so neither of us waste our time

My family and I planned a dinner at local applebee s store. Upon our arrival there was a group of the same size party had finished there meal .we were greeted by an attendant and my wife and asked for seating for twelve.It took approximately 20 minutes to get seated .Afterward it took my family approximately 45 more minutes to get a waitress to the table to get drinks. It took another 20 to get a waitress to come and take out order.One of my son's never got his order the whole time we were there.never got our drinks refreshed at any time.when my second son started to complain about the service the lady who told us she was the manager came out after we kept requesting a manager she began to tell me that one of her waitresses said we were rude to them.The waitresses came out table only to bring the drinks and food.after getting the worst food I ever got at that restaurant in the many years my wife and I costed this same place.To make a long story short my present there might not make a difference in your yearly gross profit.But I will never visit not will i recommend any of my friends and family to patronize applebee s there again.
Willie Rainey
943 pineknot rd
Ashburn, he 31714
[protected]

I've ever been to in my entire life. Not only was I overcharged we didn't eat any of the food because it was horrible it was possible the worst food you can get and all we got was appetizers and they were terrible. My wife got the mozzarella sticks which she ate 1 and my wacton tacos were awful. I couldn't even finish one. When we get the bill she didn't do the three for $ 14 appetizer meal saying we got 8 mozzarella sticks. First of all we didn't want 8 mozzarella sticks and they were terrible and she only ate 2 anyway. The waitress was such a word that I do not want to say. Please have more consideration to the customer and better quality of food. I'm extremely disappointed it was possibly the worst $32 I ever spent in my entire life.

Hello, let me start by saying I never have had a complaint.
My mother's birthday was yesterday so I decided to gather the family at Applebee's for a family dinner. This is mine and hers favorite place to eat. Always great service and great food along with friendly workers. This night was nothing what we had expected. We all ordered our food along with a couple appetizers. One of the appetizers were wrong, we told the waitress and she said that it's what we had told her and she guessed she could get it figured out. She was completely rude. After that small incident out drinks never got refilled, we had to keep asking her for more drinks. A few of us never got our sides with our entrees as well. It seemed as if every time we had asked her for something even a few boxes that it was such a bother to do. This was my mother's birthday dinner and I paid for 5 people's dinners, that's not the issue. My issue is this was supposed to be a fun time and relaxing time to spend with one another but the waitress just wasn't having it . This is the first time I've ever dealt with something like this. I'm here at least once or twice a week. Please get this figured out. Thank you

On two separate occasions, I went to the Applebees on Pleasant Hill Rd. in Duluth, Ga. and both there was no hostess to take my name or to seat me. On the first occasion, I was with 3 other people and we never did see the hostess. After 10 or 15 minutes, we were about to leave when we were finally seated by a waiter.
The second time I went there I was alone. When I entered, i noticed several people waiting for th e hostess to show up. They said they had been waiting for some time. Since i didn't want to experience what i did the last time, i left and went somewhere else.
The excuse of being very busy could not apply in this case, because there was not a large crowd and several empty tables.
I have been to many restaurants in Allanta and elsewhere, but this is the first time I felt TOTALLY ignored by the people who are supposed to offering service.
My hope is this problem will be corrected, or there may be a significant loss of business in the future. I most definitely would not recommend this place...

On June 10th, around 5:30, I had ordered a three cheese chicken without the tomatoes and extra sauce. The sauce was lacking (it didn't cover most of the pasta) and the tomatoes and such were still there. I had trouble with gift cards, as well, and they ended up not working. Because of this, I wasn't sure if I had the money to tip. The worker seemed to glare at the paper, which I considered rude when I was already visibly struggling. I don't want him to have any punishment—I do feel bad for not tipping—I just want to be reimbursed in some way when I paid for what I didn't want or fully enjoy.

First, the ice tea was the wrong drink... my water had lemon after I asked for Water no lemon, my daughters dish was the wrong order ( ordered chicken Mac and cheese and waitress brought out Mac n cheese) ; and my dish- waitress comes to me and says the chef forgot to put sauce on side, kitchen is backed up, going to take a while... I talk to the manager and he basically says we are re. Doing your order, but you will have to wait...

Such poor customer service ... and sooooooo disappointing... don't know how this chain stays in business!

On 5/2/18 I went to Applebees here 8n Las Vegas. The food was served to the wrong table then was brought to us . I was cold and the order was not correct . I requested to speak with the manager I was told they were busy but they could help . The server was rude and I will not recommend Applebees. This was the first time I ever went to applebees. I ordered my streak well and it was rare. My kids ordered chickhen bone in and was given Chicken strips. The restaurant was dirty and as not clean on the I side.

6/2/2018
Applebee's on McKnight Road in Pgh, PA

Very unpleasant service. Party of three, we were seated, waiter came over and gave us our drinks, we waited about 15-20 min before he even came and asked us if we were ready to order our food after which we noticed he had first placed a order with a family that came after us, that was the first bad service, then he came afterwards and took our order. About 3 other families came in and after about 35 min we seen them getting their food and eating, and was wondering why our food didn't come yet. The waiter came over shortly and he said he just placed our order a few min ago because he forgot all about it. He said he was "sorry". We were very upset and told him to please get the manager. The manager comes to us and tells us what happened, we explained to her the story, she said "sorry" as well, that the waiter was new and it got busy, but we said how did he forget us and not the 4 other families that came after us and was treated fairly. She kept saying "sorry", which you can tell was not sincere at all, it was like she was basically saying "oh well". She said do you want to stay and wait, or we can put it in boxes for you. That didn't make any sense after just waiting 45 min and our order wasn't even placed. What really made us upset was she did not even offer us any compensation, ie. discount, free dessert, etc.. That's the first thing most managers offer when there's an unsatisfied customer. We just got up and left.
Very poor service.

June 2, 2018 8:35 pm Jamestown ND
Courtney our waitress handed the table next to us the food I had ordered. Another waiter had took the food and gave it to a Courtney then she had placed the already served food in front of me! Being it was sitting out in front of another person face for about 7 minutes it was cold and bacon was so burnt.. it was BLACK! I love going to Applebee's, and want to continue to be a customer but this was not okay at all.

As worker, I hear others that aren't getting the breaks that they need. I know some who work 7 hours are not even a 15 min break. The only break that you are given is if you work 8 hrs and you get 30 mins unpaid. How are they getting away with this stuff. I have worked in other places and have been given 15 min breaks for working 5 hrs. When I work 8 hrs I get two 15 min paid break and one 30 min unpaid.

Why in the world would you remove one of the most popular items on the menu? People are trying to eat healthier. Your Sweet potato fries and mashed Sweet potatoes were the best thing on the menu and we always ordered one or both of them. NOW, PLEASE RETURN THEM TO THE MENU ! We are not going as often to eat in your establishment as we used to because of this! Thank You, Katie C.

Me and my boyfriend got take-out, he got a clubhouse sandwich, and I had chicken broccoli alfredo. I ended up getting very sick from my meal and he did not. I didn't eat the entire meal but I was sick for 3 days after. I'm not sure if it was from the broccoli or the chicken, but I've ordered other dishes before and gotten sick from them at this same establishment. This is the worst I've gotten sick, but ive told their managers before when it has happened. So they might need some refreshing on prepping dishes and making sure they're safe before they serve them.

I went to Applebee's on Ridge and Kellogg in Wichita, ks. When my sister and I walked into the door the place was not clean; dishes at the bar, trash on the floors. We had to wait to be seated even though their were employees walking around. When we were seated it took awhile for our waitress to get our order, she was the only waitress that was serving many tables that day. I ordered wine and that also took awhile for me to receive. When my salmon came out I took several bites of my salmon and I noticed it was red/pink on the inside. The manager looked at my salmon and said, "yep, that's not cooked all the way through". He asked me if I wanted another salmon and I said yes. The waitress apologized but the manager did not. We waited another 15 min. for my food to come out, and the salmon was cooked all the way through.

I was charged for the meal even though it was not my fault the salmon was under cooked. I went home and had a stomach ache and diarrhea.

I enjoy going to Applebee's but this restaurant in particular was not my favorite. The restaurant seemed disorganized.

I will not be visiting Applebee's again due to this. I'm in the medical field and I'm lucky I did not get food poisoning. Luckily I checked my salmon before consuming the whole thing.