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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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G
4:01 pm EDT

Applebee's lunch services

My family and I came in today for lunch. My daughter ordered the triple bacon cheeseburger burger meal. It was delivered with no vegetables and the sauce squirted barely on the bun and mostly on the plate. I ordered the lunch combo, potato soup was fantastic but the Mac and cheese special was dried out and had a hair in it. The fish and chips meal was very good. The wait tome for the meal was lengthy and the server seemed reluctant to be there. Overall a very disappointing visit.

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12:19 am EDT

Applebee's customer service

On March 18 2018, my daughter and I visited Applebee's in flushing, Queens NY.

Upon arrival the restaurant was very crowded. Expected because it was a Sunday. When greeted by the hostess we were told wait time would be 15 minutes. My daughter and I sat down waiting to be called. 30 minutes passed and we were still not called. I didn't realize the time until my daughter noticed not one but two families that came after us being called to seat. Immediately I went to the hostess and asked how long it would be before being called. The hostess said she forgot to put my name on waiting list. I was very upset because we had to wait another 15 mins on top of the 30 mins. No apology.

Once seated we waited another 30 mins before someone came over and serviced us. Not only did we wait but my daughter and I watched the waitress in our section service guest that were seated after us. Totally unfair. Finally the waiter that served us was nice. However he got my order completely wrong and brought me the wrong food. My french onion soup was cold, daughter's sampler platter was cold and disgusting. We had such a disappointing horrible experience and expressed to my waiter how horrible my daughter and I were treated. He was very apologetic. As a business owner customer service is very important to me. I have issues when as a faithful customer of applebees I'm not being treated fairly. I noticed that multitasking was extremely difficult for some of the wait staff. Service was disappointing.

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KaIilahM82
, US
Mar 20, 2018 12:33 am EDT

One more thing, unfortunately this incident made me so angry that when we left the restaurant I took my anger out on my daughter and started hitting her. I found out that someone reported me to CPS and they want to interview my daughter and myself on Wednesday. I did not mean to hurt her. I was still angry at Applebee at the time.

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9:49 pm EDT
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Applebee's service

My family and I went to the west memphis arkansas location today 3/18/1980 for my birthday lunch there was 7 of us including 2 small children first of all the restaurant was filthy there was trash all over the floor by where you walk into the restaurant. They tried to put is all into a small booth where we were all cramped took 4 different waitresses to get one high chair for my 2 yr old the big booth was being used at the time but the people were in the process of leaving so we asked if we could move once the table was clean we were told yes but it still took 20 minutes for us to be able to move. before we were moved over we gave the waitress our drink orders my older son and myself wanted the lemonade quencher and was told 20 min or so later that they wouldnt be able to make it so we had to order something else also everyone else but my mom ordered tea and they waited forever to get it they kept saying they had to make it once we finally got moved over they finally brought us our drinks and apps. we had to wait for utensils and napkins we asked for plates but never got them were told that they had to wash some but at that time we were told our food was coming out shortly all the food except for mine was ice cold only reason i think was it took another 15 min for my food to come out not only that but my husbands and my daughters steak they ordered were completely wrong and had to be sent back after all of this my daughter said she was so frustrated that she couldnt even eat had to take it home but they finally got my husbands right. im not sure what happened this time around we have never had this problem or any problem before but this experience has made it to where i dont want to ever go back and on top of all that they took measly 7.00. i was so dissapointed but my main reason for being so was it was my birthday and we dont get to go out as a family much anymore.

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3:48 pm EDT

Applebee's the amount of things wrong with our order

Me and my 3 children went to eat at Applebees and it was a mess the service was good but the food was very messed up burgers suppose had cheese with lettuce or anything he asked for. Bacon it was added but was made in the burger so i was charged more my other son suppose to had no cheese but it was cheese didnt want to wait forever again so he picked it off it was just messed up food service

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1:33 pm EDT

Applebee's overall experience

I haven't been in an Applebee's for years due to several bad experiences. I thought it was time to try them again. Bad idea. I didn't know what the electronic display unit that was on every table was, so I asked. The waitress said that you can play games, order appetizers and desserts, and you can pay for your bill right at your table. We started playing a game, not knowing that $1.99 would be added to our bill. The waitress failed to tell us that bit of info.
We paid with the machine, even though we usually pay with cash, and I didn't like that it suggested how much tip we should add.
I asked for a printed receipt and I never received one.
I had the chicken tender basket and it was very greasy with too much breading and too little chicken.
The French fries were good, but that's not enough to keep me as a customer.

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4:28 pm EDT

Applebee's michelle's customer service

Hi.

I came to your Jamaica District location for happy hour. Ordered the absolute and vodka. I received horrible customer service from Michelle. No eye contact. No smile. No introduction. She simply placed the menu on front of us and walked away.

When I ordered the drink, I was told, it obly costs $2 what do I expect?

Michelle's customer service is terrible. Her behavior should be rectified because you are losing patrons.

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5:39 pm EST

Applebee's very bad customer service and food prep

I had a "to go" order that took over 30 minuets to prepare. When the food FINALLY came the food was disgusting and cold. I spoke to the manager and he told me he could not help me and I was so upset. My kids are hungry and then he makes me wait an additional 26 mins (that I timed) for new food at separate times making the food cold once again. When I asked the manager why he was doing this poor service he stated "I am just filling in for the main manager and could care less". I left the store upset with cold food once again and would never do this again. I feel
Horrible as a customer spending my money there and eating cold food. My needs weren't met and I feel taken advantage of.

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7:02 am EST

Applebee's overall experience

My experience at this location was horrible. It started off with me going to the rest room as we waited for a table. There were 3 stalls in the bathroom only 2 stalls had tissue an only 2 stalls doors worked. They had a tissue roll on the counter for customers to grab. That was strike one
Strike two was when I ordered a drink from the bar. My waiter was great he did the best he could and he mentioned that he was fresh out of training. Ok I ordered an apple martini and my husband ordered a bahama mama
The waiter brought my husband's drink first, it was great, however I was asked several questions before I declined my order. First I was asked did I want vodka or gin? I Said vodka, then the waiter came back and asked what kind of vodka I wanted? I Said I don't know whatever they use to make martinis; at that point I knew the bartender didn't know what she was doing. Michael (the waite) brought me my drink it was clear. I tasted it and it was all vodka. I sent it back and stated it wasn't even green. Michael offered to put an apple in it lol, I Said no thanks and ordered myself a bahama mama. Strike two an a half.
My husband ordered a long island when the food came out. When it arrived we tasted it an it was nothing but mixers, no alcohol. I'm no expert but Long islands has at least 5 different liquors in it and he didn't taste an oz.
At this point you would think a supervisor or manager would have come to the table.
Strike 3 was when the food came out. The Waiter brought my husbands food out and my sister in law; by the time I got my food they were just finishing up. My husband wanted to stop eating so we could eat together. The food was ok. I must say I loved apple bees but this night was horrible. Lastly when I tried to rate my services and make a comment, midway through the process the little kiosk randomly shut down. I was livid. I felt so bad for the waiter because he was very apologetic but the overall experience was bad and we decided not to give a tip. Our bill totalled up to $87 and I must say it was a waist of money.

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publio escoto
, US
Oct 27, 2019 5:08 am EDT
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bad customer service

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D
1:15 pm EST

Applebee's food

On Thursday March 1, 2018. I went to Applebee's in Gateway Mall in Brooklyn. My husband and I have dined there several times. Always good food and service...On this particular night. The restaurant was not very busy. We were seated in 25 minutes..Ridiculous...Another 20 minutes to get a waiter..We placed our order..My mango ice tea came 20 minutes later after The appetizer..it was warm water with mango syrup...Once again the manager had to step in...the silverwear had dried food on it..once again went to the manager...Waiter was no where to be found..Finally 1 hour later our burgers arrive...the meat on my burger was a grey color, and smelled and tasted bad...My husband is a Diabetic and needed to eat...The meal was so very bad, the waiter then appears with the check 36.00... Asks if we wanted the uneaten meal boxed up...i replied yes then please throw it out...The manager gave us 10% off our bill...a.still a lot of money for unedible food...I will not be patronizing Applebee's any longer, as their customer serice is unacceptable...I had to go to Burger King for my dinner...After spending all that money at Applebee's...it's sad that a fast food restaurant has better customer service than a big chain restaurant. Sincerely, Donna Diorio

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2:02 pm EST

Applebee's management and waitress

Joanne was the manager and Kate was the waitress not sure of the bartender
Kate the waitress brought me a drink from a patron in the restaurant that did not want the drink, I told the waitress that I did not want a drink, she in return gave the drink to the bartender and he handed it back to her and she brought the EXACT same drink back, they should have their liquor license pulled for this .

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9:11 am EST
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Applebee's service

First off we walk in at 9pm and get told that it will be bout 15 minutes before we could be seated apparently they got slammed( which a guy that has been there for awhile said they were not and wouldn't know busy if it hit them in the head) and they had to reboot their systems and letting the staff which I saw they had 6 waitresses catch up. After bout 20 minutes we got seated it took another 10 minutes to get a drink order in. It took bout 10 minutes for my tea to come out and true story 30 minutes for my husband to get a Margarita at this point we should of just walked out we only had one waitress check on us remind u their our 6 on the floor and the one waiting on us it's her first night and she is pregnant bless her heart while 2 other waitresses are sitting on their [censor] drinking while clearly the place is still falling apart. Finally she takes our order cause hahaha they had to reboot the system again what a bunch of BS, we got our food it was good then before we left a table of 7 came in( it's 10:30pm they close at 1am which it's suppose to be 2 but any who's) and the bar chick told them we don't have room for y'all wait what there is a whole restaurant open but the bar lady closed all booths and dinning tables and only left the bar open which filled up fast. After all said and done the food was good, service is in some dire need of attention need to retrain ur manager staff our get someone in there to crack a wipe it needs help bad.

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1:50 pm EST
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Applebee's I am complaining about service

Hi, my name is Raymond and I was at Applebees with my family last night 2/23/18 and we were waiting for our food and the lady that brought us our food had a manager shirt on and as she was putting the food on the table she spilled the drinks that were on the table all over me and my kids.The minimum that we were waiting for was at least a discount or a complimentary dessert, and we are a regular customer we go to this Applebees all the time.

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1:46 pm EST
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Applebee's food and service

4406 West Wendover, Greensboro NC... Bartender served me a Perfect Margarita in a glass with ice, no salt rim and not shaken. When I gave it back and asked for another, she never returned. Appetizer "trio" was on 3 separate plates and tasted like it was out of Food Lions frozen Dept. We kept getting overlooked for service and when we spoke to the Manager, he seemed unsympathetic. We were celebrating the birth of our granddaughter and Applebee's ruined the memory for us... Thanks Applebee's 😞

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8:12 pm EST

Applebee's service and food

It took an hour and fifteen minutes to receive our food and it was the wrong type of food, the plate I was given was only partially filled. The waitress hadn't put in our order right away either, she kept on forgetting and I had asked for a lemon in my water, I didn't receive one. She said she'd get me one, never did. She failed to also put in our appetizer order until asked where it was at.

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11:18 pm EST

Applebee's our waitress

A group of four of us went to dinner and our waitress only came to our table 3 times for the hour and a half that we were there. we kept having to find her and ask for things. we waited 30 minutes for drink refills. we asked for drink refills and she walked passed our table at least 7 times before getting them. the restaraunt wasn't busy at all. Our food came out pretty fast, however we sat there for about 25 minutes after asking for boxes for our food.

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8:22 am EST

Applebee's rude waitress

This is the third neg. Experience I have ever had with this waitress named alexia sowders. I walked in last night at 9 to get some wings and there was maybe 2 tables of people. It was empty cause it was late and she told all the other employees that she disliked me and that I was a [censor]. They all were starring at me and my cousin from the bar area the entire time we were there and I felt really uncomfortable and embarrassed. There have been two other occasions where I have gone in with family and she wasn't even in my section but made it a point to come over and even sit down at my table without asking (while she was on the clock and had many tables waiting mind you) talk to the people I was with but call me a [censor] every few seconds, making everyone who I was with uncomfortable as I felt. She really doesn't have professional work skills, its so unprofessional to make comments like that at your workplace when you work to serve others like me. I would never make a customer feel as uncomfortable as she has makes me feel every time I go in. This use to me my go to place cause the food is amazing but if she continues to work there I will boycott until she is gone. And make sure my family does the same cause they feel uncomfortable as well. This is completely unexceptable behavior for this or any resturants establishment esp applebees. I never felt so awful about myself going to place to eat.

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7:57 pm EST
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Applebee's manager

I called the Applebee's here in Duncan, because I am a former employee and I was having trouble obtaining my w2, and I still don't have it, and I refuse to call back. The manager that I spoke to was rude and disrespectful to me and basically hung up on me. I have been trying for over 2 weeks to talk to someone, even gave one of the other managers my number to call me back at a more convenient time.

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12:34 pm EST

Applebee's food and service

On Feb 9 we, party of two, visited the Applebee's on Roschman Ave in Lima. Service was slow, about 10 mins passed before we got our drinks. We ordered the wonton tacos for an appetizer. At this point we had no plates or silverware yet. Our server walked by and said he'd bring us plates and silverware out, and he came back with one plate. The tacos unfortunately weren't as good as usual. I had water with my meal and didn't get a refill until we got the bill. The server did not check on us as he checked on two other tables next to ours. When we got the original bill we were charged $2 for presto, the table top game, I'm assuming, however we did not play it. That's when I had a chance to ask for more water, since he failed to check on my drink. I was disappointed with this trip, and have never been in a position to send any complaints until now.

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5:26 am EST
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Applebee's product and service

I wanted to take a moment to let you know of my dining experience at the Applebees in Oshkosh. For the first time in close to 6 months, I decided to come in on a Wednesday afternoon to try your burger special. Sat at the bar and ordered the brunch burger. I thought the burger was great and the bartender was on top of her game with providing me the service I expect when I go out to eat. Overall very pleased with the food and service.

Because of the great service and good food, I decided on Sunday about 6 pm to take my fiancé and her daughter out to Applebee's. We arrived and were immediately seated. We looked over the menu and decided fairly quickly what to order after my trip on Wednesday. We sat and waited for about 15 minutes before a waiter came over and asked if we wanted to order drinks. At this time there is no more then probably 8 tables with customers. Seeing how long it took to place our drink orders we figured we better place our food order at the same time. We ordered 2 brunch burgers one with no onions and a Caesar side salad. We then proceeded to wait for our drinks. About 10 to 12 minutes for 2 glasses of water and 1 bahamama. When the burgers arrived, I noticed that the bun it was served on was not the same as Wednesday, this bun was comparable to a prepackaged pick n save bun. He also failed to let us know which burger didn't have onions, but that didn't mater because neither burger had onions or bacon pressed in to the patties as described. These burgers because of the poor quality of buns had to be eaten with a fork. The Caesar salad didn't come when the burger came, so my fiancé's daughter sat and watched us eat our food for about 5 minutes until her salad came. Also when our burgers did arrive the fiancé ordered her 2 nd Bahamama. This drink did not come until we were finished eating and waiting on the bill. My overall opinion is that this establishment need to under go some type of training procedures on what it is to provide a service. I have worked in the food industry for many years, the one saying and belief I have learned is we can always feed someone once, but that one meal isn't what keeps us in business. I have pictures of these burgers on my phone if your interested in seeing them.

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4:36 pm EST
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Applebee's service and overall racism

All of the management and employees in the independence, mo store should be fired and the company should be sued the recent viral video is not the first time this has happened they make it a habit to accuse people of things like this I myself was a victim and had only been to the store once vacationing but we also had the same problem not every black person looks alike and if they aren't positive u can't harass people
And ban them from the restaurant, mall, and totallly embarrass and slander someone's character and in public it's degrading to be escorted out like u are a thief and you haven't done anything

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Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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