Applebee's
reviews and complaints

Went to a local applebee's in westfield and ordered apps and 2 drinks .To my surprise when we recieved our order the drinks had these large unwrapped straws stuck in them and i took it out of our drinks right away! # 1 i felt it to be very disturbing it was a unsanitary straw and i wasn't asked if we wanted one or not, i have been in food service most of my life, noe retired but...I always thought straws had to be wrapped not to mention why stick it in my drink with all the talk going around about the no straw movement ! really my issue is how un sanitary it is to handle a unwrapped straw and shove it in someones drink...Yuk .Not to mention we were surrounded by flies, maybe because the waitress did'nt remove dirty plates, we love the apps but we might think twice about drinks not to mention what we paided for them ...I was almost going to ask for a fresh drink without a straw but did'nt want to cause a seen!

I I'm a strong lover of applebee's half off appetizers like most people and I expected to get half of appetizers and I didn't receive that when I went to my Local applebee's I went around 9:30 expecting half off apps because when you Google when does half off app start it says on week days after 9:00 p.m. So I went in Expecting no problems As did most of my party. After we got our check we did ask the manager and he said That he couldn't Change it even tell the website clearly States It should be half off. We didn't entirely make a big deal about It. The only thing I wish happened was the server would have told us that it wasn't half off after noticing every single one of us ordered an appetizer and just an appetizer

My husband and I went to Apple B's on 7/26/18. I ordered the Ribs and a Side of Shrimp. The Ribs were supposed to fall off the bone and instead i had to rip the meat off with my teeth. It was very bad and i tried the shrimp and it tasted funny. When I came home my stomach was so upset that I spent the night in the bath room. I've never been so sick in my life. Thank you for your time. Mrs DeCarlo.

Me and my bestfriend meet up in brenham at the applebees there and was having a nice time talking and drinking until a older man walks in with a dog and walk to the bar and our waitress stop him and played with the dog so that let me know this is a ongoing thing so i then ask for my waitress but she went outside to play with or talk to someone else and i told the man i dont like dogs can he shorten the Dog leash because he came and sit at the bar and we was sitting at the table right by it so then here comes our waitress and i told her to bring to go boxes and we paid and left we was there only 30 mins and just received the food and know that was not a seeing eye dog bc service dog have vest and also the bartender give the dog something to drink out of a bowl please tell me applebees do not run there business like this the staff all was touching on the dog and handling people food and in and out of the kitchen

Today I decided to die in one of your restaurants for lunch. I wanted to take advantage of the TV ad I saw for the all you can eat riblets. After seating myself at table in the bar area After about 5 - 6 minuets someone came and took my order and explained how the all you can eat processed worked. I chose to get riblets first which came out cold and almost no sauce on them. I made an attempt to eat some but being cold and no sauce they weren't good at all. I even asked for extra sauce hoping that the sauce would be hot and I could dip the riblets in the sauce but it was even colder. At this point I pushed my plate to the side and waited for my waiter to return. I told him that I was just over the riblets and I could I have the chicken strips for my second go around. He said yes and took the riblets ( almost a full plate ) which I was paying for and could've taken home and doctored up with me. He brought out the strips which were the smallest three strips I've ever seen, looked like it should've been on the kids menu. I was to angry inside at this point and asked for my bill which I paid along with a tip because it wasn't the young guys fault. As the day went on and I got even more upset because I paid for something that wasn't up to par. I'm not sure what can be done if anything because I typically don't complain about stuff like this I just don't go back to the Business and I also let my friends now . But today I feel like I just threw twenty dollars out the window.

I purchased Gift Cards in the US and planned on using in Canada and after much research i came to the conclusion that I would receive 65 per 50 in canada. Then when I went to pay they did not give that to me. I really think I may have been scammed. Please help. I would not of used them if I knew that but after the fact it was too late. This was an Applebees in the Days Inn Victoria Street. Ontario Canada, Niagara Falls.

We ate at Applebee's with a $25 gift card I received. It was football season and my whole family was dressed in chiefs attire. Our waitress was wearing raiders and she was talking smack on our team and was short and rude to us and our 3 kids. I have $8.40 left on my gift card and asking for a check from my remaining balance. We will not be returning to an Applebee's location.

Went out to dinner with my family and overheard a disturbing conversation between an older man (who I later learned was the manager) and an employee. During this conversation, the manager reacted childishly, and started insulting him, stating that he wasn't good at doing anything other than his girlfriend. Seeing how the management treats their staff at this establishment is disappointing, as all servers and hosts have been incredibly helpful during our visits.

Went to dinner with my husband and son. Waitress was wonderful. My husbands food and my food came out, our waitress came and said that they forgot to make our son's food. We waited 15 minutes for his to food to come. The waitress came over and apologized to us. I had asked the hostess to speak to the manager. The hostess came over and said that the manager would be over. We waited another 15 minutes and no manager. I let the hostess know that there was no need for the manger to come over as we were leaving and that we would probably never come back again. This store has piss poor management and cooking staff.

I went to Applebee's in Destin Fl
Corner of Emerald Coast Parkway and Baytowne Ln while on vacation with my daughter. Michele the waitress was great. While waiting on food I noticed a guy going to certain tables. The tables was filled with Caucasian families. I asked his name and position. Andy the manager never came to the 3 tables where the black customers was sitting. I felt offended that you can take my money but can't come to my table and see how I'm doing and if I needed anything. I will never give Applebee's my money ever again. That was the first time my daughter seen racism up front and personal and she was very hurt. Need better management.

Please have your waitresses stop hounding the customers for a survey at the end of every meal! Some are practically on the verge of begging on their knees! WTF! I really don't care how important this is to them, I'm here to enjoy a meal and they're here to service me the customer and not the other way around.

And now you tell me my complaint is not long enough and may not be resolved unless it's 350 words. Even your customer service is no service if you won't even review my complaint unless it's 350 words. I don't particularly care to have to count every damn word I am writing so it meets your criteria. Oh yeah here's another complaint the food sucked. Is that 350 words? Oh now you want me to sign up to send this complaint. OK I guess it's all for you Applebee's, I'm really pissed right now!

I purchased more than $70 via Uber and the chicken was unavoidable in three of the four dishes. Iota two-seater chicken with the quinoa.and 1 spinach chicken pasta. the chicken was hard and seem not to be chicken and how to text you that felt like it was the veins or just terrible. It's our neighborhood restaurant I hope it doesn't continue I hope you're not mine inferior product and you'll end up going out of business because of it. we like going to the local restaurant on Osceola Parkway 34743

My wife and I chose Applebees as the restaurant for lunch as we left the house as a family for the first time with our newborn son. Our toddler and mother in law was with us as well. We arrived around 11:30am which was 30 minutes after it opened. There was no hostess to greet us and the server David came over and was disoriented as he walked us to our table. He had us sit and immediately told us that he spent the last 12 hours fishin and drinking with his nephew and came directly to work arriving minutes ago. He used profanity in his story which was unacceptable to us because we have a toddler who repeats everything and we expected better language at a family restaurant during the lunch hour on a weekday. He did not recommend any drinks which is a company policy. He repeated our order out loud and brought us the wrong drinks after he spilled all of our drinks on the floor. My raspberry tea has entirely too much syrup in it. David then took our order and needed help from another server to ring it into the system. He then came back to our table to tell more stories and touched our baby without permission. We ordered some appetizers and the all you can eat chicken tenders. It took 45 minutes until the appetizers came out and the meals were done at the same time. The wait time for the food was unacceptable. David and a hostess went to the bathroom several times and stayed in here for 5-10 minutes at a time. We overheard them talking about drinking and my assumption is that they were hungover and getting sick based on their body language. My opinion is that David was still drunk. He was flustered, disoriented, and smelled like cigarette smoke. Darren is the GM and apologized. He boxed our food to go and compensated us with a $30 gift card. He also took care of the food bill. Because of the children and the wait time, we decided to not stay to eat. The only thing that made it to the table was the appetizer 45 minutes after we ordered. As Darren was talking to me, I overheard David say to another server "those aren't the type of people you want in here anyway." On Mother's Day this year 2018, I received the honey chicken Mac and cheese at my table and it was still frozen. That was the first bad experience. As regular customers at this Applebees location and a resident of Naples, I find the service unacceptable, the server's attitude inapropriate, and the server's words hurtful. I am satisfied with darren's response to our complaint. But if we receive poor service like this again from this location, any Applebees nation wide will perminantly lose our business.

My friend and I eat Applebee's often but we are finding we may have to learn sign language because your wat staff seems to have a hearing problem we always ask for two seperate checks because we each pay our own this seems to be a terrible strenuous chore for the staff to accomplish because the can only hand one check then they have to do it over when we ask for two they respond ok no problem I guess they have short term memory loss or perhaps you need to. Save paper we love the food it's one of our favorite places to eat please get this situation straighten out thank you Sherry Brice Leigh

Was seated next to what appeared to be a manager and employee involved in s performance review.
The confidentiality of that event was public.
In the end it was apparent that Connie the supervisor had admonished the employee enough that the employee was visibly upset.
All the other store staff was aware of the event, other patrons were also visibly involved in the concern for the employee.
Our order was incorrect upon arrival, I believe it was due to the in attention by the server and the emphasis that was being placed on the upset employee.
The employee left the store on a number of occasions and made numouous comments to staff and Connie.
The whole event occurred over a 30 minute time period,
It was very un comfortable for my wife and I

Applebee's ( Albemarle NC)
This establishment used to be nice for what is offered in Albemarle however over time things have drastically went down including service in general & new hires, Whoever is in charge of hiring needs to be evaluated themselves. Clearly drug / background screening is not part of the hiring process. The young lady from tonight I knew looked familiar, only to realize she has been charged with prostitution, auto theft & drugs/dui etc although people make mistakes, I'd rather not have grunchie people handling/ bringing me my food. This is extremely sad for me because I've lived here over 40 years and never once had an complaint of this establishment. Sadly me and my family won't be back. Thank you for your time.

When we first arrived there were at least 4 employees outside in the back area smoking what smelled like marijuana. They were in the back near the back door so we assumed they work there. We go inside it took awhile to get seated and then we were greeted by our waitress Iris who was clearly intoxicated she kept repeating our order to us over and over and could not write it down correctly. She came back with our drinks and spilled the Sprite on the floor near our table. It seems like your location has a problem with employees using drugs and not being proffesional. Our experience was not a good one for the second time we visit your establishment. It's close to home and we enjoy the food but the service and the people not so much. If you don't I think you should run drug test on your employees because it clearly looks like this is out of control. We will not be returning there ever again.

I took the family out to dinner on a Friday night. As per your manager and bartender they have no control of the sound level of music. I am a veteran with hearing and my father in law is 89 and has a hearing disability. I addressed this to both your manager Teresa Leon and Brandon the bartender they both agreed they had no control of lowering the music. I clearly told them that under the state ADA regulation law they should be able to accommodate our request. I love your establishment and i participate during veteran day and memorial day courtesy meals. I mentioned to your staff that if a customer used his or her electronic device to purchase or select the music. Applebee should have the right to make any changes if a customer has a legitimate complaint. Your staff said they had no say so in the matter. I was very disappointed in both your manager and bartender decision. If was around 7pm and we didn't have time to leave and go to another Restuarant. We love Applebees but will not be stepping in on a Friday unless this matter is addressed. I can be reached at [protected]. than you

I ordered lunch today through the curbside order in Kansas City Kansas Applebees off rainbow Boulevard. The heat index is 104 today and I was in my car for 15 minutes before I decided to go inside to see what was going on. Nobody came to the curbside order counter so after a few minutes I decided to go to the bar. I did get stopped on my way to the bar and asked if I had to go order. She went to go get my food but when she came back it was missing the onions, ketchup, lettuce, and my drink. She went back to fix the order when another employee told me I needed to go standby the bar so the woman wouldn't have to walk to the back of the store. When she came back out with my food I still do not have my drink. She was surprised I even got a drink.

On 6-2-18 I and a family member, visited the Applebees located at 2060 E. Osceola Pkwy., Kissimmee, Fl. After 20 mins. of wait time at the table, Danielle, our waitress came and took our order. After an additional 35 mins of waiting my order arrived, but incomplete (missing mushrooms). I advised another waitress as to the incomplete order. She took the dish back to the kitchen and stated that I wanted a completely different order and implied I wanted a steak. My immediate waitress returned asking was I now wanting steak instead... I said no just that the mushrooms were missing... At this point I had virtually lost my appetite. Meanwhile my family member had received her order while I just sat at the table. After an additional 17 mins wait, a stocky assistant manager, Heather appeared at my table carrying a dish in the palm of her right hand, leveled at her neck. I looked at her as she appeared to gasp for air and sweated profusely about her entire face and probably onto the dish she carried. This scene totally killed any residual of an appetite there may have been left . I told her I did not want it and to bring me the check. Danielle brought me the check and as I reviewed it I noticed that I had been charged for a table game which I had not played / purchased. I brought it to Danielle's attention to which she indicated that she would have it corrected and I gave her my credit card. She returned to the table and advised that her manager stated that due to the excessive time wait, the incomplete order, the miss communication and wrongful billing of the game, that the balance of the check would be waived. I was given a receipt which indicated that the balance of the check was void...

On June 12th 2018 I reviewed my bank account and what do I see... the "supposed voided" amount had been charged against my account 10 days after the incident... Quite sneaky and so untruthful. I called the restaurant and spoke with Elvis, one of the managers on multiple occasions. He indicated he would look into the matter and get back to me. We have spoken five times and finally advised me that corporate had approved a refund of my money. Here we are 40 days since the incident and I am still waiting for the refund...