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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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J
9:01 am EDT
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Applebee's food and service

Took my family to Applebee's last night in Chippewa (beaver falls), PA. My husband is not a big fan but I assured him it would be better. Started it out ok. Waitress took awhile to get our drink order but not too bad. We ordered our food eventually. Waited about 45 mins for our order. My daughter and husbands food finally came but we were not given any silverware. Took another 5-10 mins to get waitress attention to ask for silverware. By the time we got it (after reminding the waitress a second time plus asking an additional waiter) my husbands chicken caprese was lukewarm. He realized it was then missing balsamic dressing and basil seasoning as it was described in the menu. We told the waitress and she said oh that must have been sitting next to the plate and I forgot to grab it. She brought it back 5 or so mins later and we asked about our other food for my son and myself. We ordered appetizers which u would think would have been out first. My son's came first and she said mine was still coming. 10 mins later my side Caesar salad and won ton tacos came out. The tacos were soggy by then and disgusting. At that point we just wanted to get out of there. I can't imagine ever wanting to go back.

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L
1:16 pm EDT

Applebee's I am complaining about the whole service.

My man and I arrived at apple bees at 11.30 pm. The host was a host gave us our drinks h20 n cherry pepsi no problem. So the waitress took our order 11. 45 didn't ask or offer happy hour just told us our ONLY OPTION as she said. Long story short I ask 3x refill never asked what I was drinking never brought silverware but brought food then said fries cum with 2 4 25 bby bk ribs told manager n she said that's what we give e if u dnt say u want something else. NO SHE DIDN'T CARE WANTED TO GO HOME I STEAD IF GETTING HER MONEY N PERFORMING JOB DESCRIPTION. SHE LEFT A PERSON DRINK ON BAR FOR 10 MINUTES BEFORE GIVING TO THEM THEN GAVE THE 2 SHOTS FREE N TOOK SOMETHING OFF BILL. NEVER EVER AGAIN THANKS TO SARAH. L

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L
1:14 pm EDT

Applebee's hair in food

Good Day
I had take out and as I was eating my food I saw hair and it looked blue. I called the restaurant to let them know and I mentipned tp them that the hair looked blue from the angle I saw it in thr light. Please resolve this issue with your workers. Not sure if they worr a hair net. If ypu have any question please feel free to contact me via email.

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L
9:16 pm EDT

Applebee's customer service

Ad says Happy hour all day everyday $1.99 bud light yet we were charged $4.99 per beer. Waitress said it was a misunderstanding that it should have been markedly out. Manager Shaun said anyone with common sense won't know it pertains to a certain beer and kept saying zengenbock and to feel free to Snapchat about it. Very rude manager with a company whose core value is integrity. Hurricane Harvey did enough devastation around here without Applebee's price gouging

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Carroll faulkner
, US
Oct 04, 2017 1:24 am EDT

Hello, My name is Carroll Faulkner I went to take my family out for dinner first we were at olvia garden but my family said we want to eat at Apple bee's but I said we already have are drinks but they said Mom's let's go over there so I paided for are drinks and we left and came to Apple bee's we got there got seated and are Waiter was so rude omg I wanted to leave so bad but my daughter and husband didn't so we ate are meal and paided and left I wanted to eat dessert but she was so rude I will never come back

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B
6:01 pm EDT
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Applebee's ordered chicken capativi

Today I stopped in at the Wooster Applebee's for dinner around 6:15 when they said it would be ready waited till 6:35 for the person to come out to car side to go and ordered a two three cheese chicken capativis and only got 3 pieces of chicken in both orders, hardly any noodles went in to talk to the manager and the staff was rude, waited 10 minutes and no one came so I just left.

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L
1:56 pm EDT
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Applebee's mistake with check received

At approximately 1:00 pm on 09/04, 2017, I ordered lunch. On receiving my check, I noticed my additional payment beyond the card I offered contained change for an additional $10.00. The only bills which I carried were twenty dollar bills. The waitress was certain that I had given her a $10.00 bill and not a $20.00 bill. She would not change her thinking. When tallying the receipts for the day, they should show an additional $10.00 overage. Hopefully someone will contact me.

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Update by lc341
Sep 04, 2017 1:57 pm EDT

Have not received information yet

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S
6:18 pm EDT
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Applebee's boneless wings and ribs

I ordered 2 orders of boneless wings. They
Both contained 5 of the smallest and over cooked wings I have ever had. A few of them
We're just breading. My half rack of ribs were so overdone that I couldn't eat them. I have ordered several times in the past and Normally I don't complain but this was so bad that I have to complain. I spent 48 dollars for food that was horrible

Respectfully
Steven Toth

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E
3:32 pm EDT

Applebee's applebee's management

It was taking awhile for my server to come and take our order so I took my kids to the restroom. As I was walking there I saw a shorter brown haired female manager yelling at my server very loudly about something. The server was in tears and obviously very upset. I do not think it is professional to discipline employees around customers especially when it causes their tables to have to wait longer for service. Clearly this applebees needs a lesson in professionalism because after what I saw I would not want any of my children to ever work at that establishment. My family will not be dining there ever again because it is clearly a hostile environment. The server was very sweet and we tipped her more than usual because of the service she gave us after she was finally able to take our order.

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L
1:24 pm EDT

Applebee's product

I placed an online order at the location of 4191 rockside road independence ohio 44131 .The order should have been ready at 1:00pm est I arrived at 1:03pm est and waited at the curbside pickup area until 1:10pm before someone came out with another person's order. The young lady walked up and asked if i was waiting for an order and i told her yes and gave my name. She went in and brought the food back out. Once I got back to the office which is 3 mins away, I looked at the food. My pasta was cold and dry with barely any Alfredo Sauce the chicken was also cold and both salads had old lettuce .I'm very dissatisfied with this meal because, I was there timely the food shouldn't have been cold and definitely should have been fresh.

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12:55 pm EDT
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Applebee's my..

I visit Applebees in Oneonta NY 13820 quite often and we love the food...I was going to pay my bill today and to my surprise I was charged for playing a game on the computer system that was on our table...Fortunately for me, I check my receipts wherever I dine or shop...This is the 2nd time that I have had a problem with something being on my bill at your restaurant that did not belong there...Not sure if I will visit your establishment again after being charged twice for something that should not have been on my bill

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S
6:54 am EDT

Applebee's I will never eat there again

their food is so pathetic, I don't want to eat there anymore. Their menu is a mess, and the food honestly could be better. I can't imagine the way they prepared my order, probably they just burnt it on fire. The employees did nothing to resolve the issue, though they could have just replaced my food.
Summing it up I don't want to eat at their restaurants, I doubt they'll improve something.

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L
8:47 pm EDT

Applebee's i'm was awful

Ok so I was at Applebee's two weeks ago and let me just say how horrible it was I go to Applebee's a lot Last month I went just about every week during the day. But on this day I went at night to have a few drinks with my friend that was visiting and my in-laws my daughter as always knocked over her drink she 3 yrs old if it doesn't have a lid it's ganna happen and you guy never have kids lately. So the waiter saw when she knocked it over and he just went away and went to the greating area to just look at pp I guess. Someone went and told him to go help. So he did now were I was pissed was at this point when all the frozen lemonade that was on the table that i picked up and put back in the cup. The bartender put it in the blender and sent it back to my table! YES sent the drink that was all over the table and in the menu full of germs and God knows what... I was going to order food but did not because I was so pissed I just paid what I had consumed and the nasty gems lemonade and left I threw it in the garage on the way out and called it a day I did not leave a tip because my waiter was standing right there when this happened... I'm an adult and wouldn't drink it what would make that man think I would give something off the table to my 3 yr old...I'm sure he had no idea that I saw what he did but I sure did and it was a good thing. Applebee's you complely disappointed me I don't even want to return to that Applebee's ever again...

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B
9:07 pm EDT
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Applebee's location infestation of ants and hair in food

After receiving our dine in food we found a strand of blonde hair in our food, the waitress was notified and what she offered was horrific, she suggested removing half the meal then suggested replacing half the meal after I had eaten from the meal... This was apllaing and very disgusting to say the least. ! None the less after I stated to remove the meal completely I was given $8 discount not to mention the manager never coming over to my table to apologize until after I was forced to sit at my table which was filled w disgusting ants crawling all over the place. When the manager arrived she was not very pleasant at all this was ard 545pm on Aug 13 Laurel Maryland . I expressed my concerns about the infestation of ants as well as the horrible experience of seeing hair in my food, needless to say she began becoming slightly confrontational in a very nasty way. I will never go back there again. Not to mention 4 people got up and walked out because of the infestation of ants

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L
10:56 pm EDT

Applebee's food

On 08/04/17 I was at Applebee's in Charlotte NC. The address that I dine at is 8710 South Tryon St. I order this new chicken on the menu. Went they bought it out it was sizzling on my plate and it dry out the chicken and potatoes. It was so dry with no taste to it and it was sizzing and so hot the plate was burning the chicken and potato that it was burn at the bottom. My grandson chicken tender was hard. I need someone to reach out to me about this. I never had a problem with my food at that Applebee's and was very disappointed of my food.

Malinda Mccallum
[protected]

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C
10:53 pm EDT

Applebee's food and service

Never again... Applebee's in kenosha wi is just plain ole awful! We ordered drinks and the waitress came back 3 times forgetting the drinks... Finally when food came my entire dish was cold, broccoli was old... Thennnn she even went to get the manager parish was his name and he charged us for 2 sides we never ordered... So done with them. They suck!

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D
5:27 pm EDT

Applebee's customer service from management

Good Evening,

I've been in the customer service industry for 15 years now, managing hotels for 10 and this is the first time I've ever took the time to write a bad review about any establishment. On Friday July 29th, around 9 PM I was sitting alone at your Applebee's in Pennsville NJ location. The bar was full and I was minding my own business just relaxing after a long days work. My mom face timed me on my phone and I was speaking to her when the manager, who was a lady came up me and very rudely asked me to leave because I was being too loud and I wasn't allowed to have my camera on at the bar. I asked to speak to the GM and she said she was, so I paid my tab and left.
I've been at this location several times and have never had a problem, don't bother anyone, pay my tab with a gracious tip and leave. The bartenders did a great job handling the full bar and treated me very well. The whole bar was noisy so why was I singled out? My mom was very upset and wanted to know why this manager was talking to me so rude and disrespectful. I was not given a warning or anything. This manager, who's name I should have got should learn how to speak to customers because obviously she needs to be retrained and reprimanded. I've never felt so disrespected in my life the way she treated and singled me out.

Thank you for listening and I hope the Pennsville location steps up thier customer relations skills because they lost a customer on Friday. I'll spend my money elsewhere.

Regards,

Dave R.

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arthur12
, US
Aug 07, 2017 9:28 pm EDT

Shelby, NC Applebees is the same The manager Brian is rude and unprofessional with his employees. He could be heard cursing an employee all the way from kitchen. She came out crying. My school Phi Beta club came there a lot.but nomore. The manager is inappropriate with his employees. He acts as if they are in a relationship.

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8:29 pm EDT
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Applebee's service at applebees in fredericksburg va

Myself and friends were dining at the Fredericksburg Applebees on 7/28 2017. We arrived at or about 6:00pm The server came and took our drink orders we waited for about 30-40 minutes she never returned with order another server then came and took order as if we had just walked in, he then returned with our drink order and proceeded to take or food order we ordered an appetizer with our order that we never recieved.The first server appeared again and brought our food order. One of my family members ordered the garlic stringbeans which were burnt and hard. I then asked to speak to the Manager, she in fact did come to our table and told us she would adjust our check . She removed the appertizer which we never received the burnt stringbeans and the drinks. This was a really bad experience and I dine at Applebees frequently it is one of my favorite Resturants. I don't feel we were compensated enough for this experience. Thank you. Catherine Jones

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M
8:19 pm EDT

Applebee's food/ customer service

Me and my family went to your Applebee's establishment in Lyndhurst, OH approximately 11:16pm check#[protected] and had a terrible experience. The Service (our server was Kiante C) was not the best, we were seated immediately and served our drinks promptly but that's where the Service failed us. After our order was taken the appetizers came right out they were not hot and when we asked for them to be replaced all they did was reheat them... No water was offered, silverware was given to us until 10 minutes before we left, no refills on drinks and the one drink my guest requested after the first one not being good wasn't brought to us u til we asked numerous thinks... the food was subpar no condiments offered nor where they on the table... me and my family were VERY DISAPPOINTED IN APPLEBEE'S AND OUR SERVICE... WE WILL NOT BE RETURNING..

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4:46 pm EDT
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Applebee's no air

On Sunday July 23rd my family of six was at the Applebee's in Monroe, NC, and inside of the establishment was so hot due to poor circulation. My family was extremely hot and uncomfortable and couldn't enjoy our food. My grandbaby was so hot she was popping sweat from her body. The manager on duty claimed that a new a/c unit was installed but customers begged a differ. For this incident the Monroe Applebee's will not received any of my business any longer.

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8:27 pm EDT
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Applebee's poorly cooked food

Tonight, 7/20/2017, my husband and I ate @ the Applebee's located @ 9616 East Independence Boulevard, Matthews, NC 28105. Both of us felt that our meals were disappointing, not up to previous standards. My salmon was VERY dry throughout. The server only offered lemon butter to help it along. It didn't! I would have like my meal comped but that wasn't offered. My husband had bourbon steak and he said it tasted bland. We plan not to return to Applebee's until this matter is resolved. Thank you in advance for looking into this complaint.

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Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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