Applebee's
reviews and complaints

We went to the Applebees on Odana rd in Madison Wi and first we had to wait at least 10 min. for someone to wait on us, then he brought me the wrong beer, then after another 10 minutes went by he informed us he forgot to put our order in. When I ordered my beer I told him I also wanted a glass of water. It took 3 times of asking for water before I got a glass of water.

My husband works for this company and has for almost a year now. Earlier in the year they had a manager named Wayne join and he wasn't aware I was my husbands wife. While eating with my kids and friends Wayne kept walking past our table then at one point proceeded to stop and make sexual remarks towards me and also told me how "hot" I was and how "breathtaking" my eyes were. Being at a meal with friends and my KIDS I find this greatly inappropriate. Especially considering he is your manager! I told him who I was and I didn't like what he said. My husband also told him that wasn't appropriate. Ever since that incident that specific manager has picked on my husband. Wayne left the store so I thought it was ok and let it be. Now the managers are leaving and they brought Wayne back as well as new management team and Wayne sent my husband home for no reason and told him to talk to the new manager on Monday. The other manager was there instead and didn't understand why my husband was there. This manager Wayne has continued to pick on my husband as well as sexually harass other costumers I have seen. Also was fired from other stores and is known for these actions. I don't understand why you continue to let someone who acts like this work and represent your business! I don't even want my husband to work for you all anymore but he likes the job itself. All the other management is great and doesn't understand why this action was made either. This is not ok! These type of actions have lawsuit written all over it.

What is going on at applebees now? We eat there regularly twice a week. This was the worst meal ever. The smallest salad ever. We ordered 2 for $25. We had the pasta — mac and cheese with chicken tenders. But the salad was tiny. The pasta came with no bread sticks. We were told they were out of bread sticks. The slowest service ever. Not the waitress — she was wonderful. But waiting for food to come out took over an hour. The pasta meal was bad. No flavor. And it is one of our very favorites. But today it was soooooooo bad. No bacon bits at all on top of the pasta. No flavor. No sauce. Then we ordered the new
Apple fritter desserts. But it came with ice cream and sauce but no spoons. We had to use forks to eat it. They did not have any spoons washed. How can you eat melted ice cream with a fork? This was really bad. You better do better or you will lose customers.

My wife and I(my wife works for applebees) went to go eat there. As we went up to the host table to get seated my wife noticed that there was not a host anywhere around. As an employee there, she decided to go to the back area to find someone who could help us. When she got to the back she found the manager Irene. My wife asked if they had a hostess and Irene said to her"I hope u ain't eating here and u need to go eat somewhere else". She said in a rude manner. My wife was so upset with how she was just talked to by her manager that both her and I decided to go somewhere else. I am very upset with this manager and I believe something needs to be done about this situation. Irene is very rude and mean and very disrespectful person to my wife as a paying customer and as an employee. Please address this situation for this was an unpleasant experience and we felt like we could not stay and eat there. This happened at the Applebees in McMinnville, TN 37110. Thank u very much. If u need to call and ask any questions please call me at [protected]

Today - thursday - oct 25 I went on line to look at your menu - I got interested to try the brisket quesadilla... When I got it home I found all of the scant brisket was concentrated in the center ; as well as the other ingredients!... At the edges there was at least 1/2 inch of nothing but tortilla... I had to open them to evenly distribute the already scant ingredients so that my bites at least were somewhat consistent in taste... I won't be trying anything at applebees again - my first and last time... Such simple stupidity is not acceptable to serious diners... Who expect uniformity in taste!

We stopped by the restaurant about 8:00 on Friday October 18th, 2018 greeted by the server. He asked if he could wipe off the table and we waited. The table was very wet and we waited until my husband asked if they could dry it off. We got our menu's and then no waiter or waitress came back to take our order. We literally sat there for 15 to 20 minutes and were not acknowledged. Two waitresses were talking in the back in our view but never came by. We were very hungry because we left after work to get to Manitowoc in time for our son's briefing in town. We have never had a problem before with our local Green Bay Applebee's which we love but this one was subpar. They need to work on their customer service skills here.

Hello. This is actually a complaint that was corrected 100%..Me and my home group met at Applebees every Thursday and Friday sometimes Sundays. We usually meet up at around 1:30 or 2pm. At first the floors were very filthy with food crumbs left behind from the day before. The bathrooms were disgusting! In the past month or so its like they did a 160 degree turn around (GREAT JOB!). Now the floors are clean enough to eat on, and the bathrooms were sparkling clean, accept for the odor coming from somewhere which is probably no fault of theirs I'm sure. Anyhow, I appreciate all the hard work you put into making Applebees the first choice place to meet...

My husband and I went to Applebee's on 5082 Airport Pulling Road, Naples, FL 34105 on 10/20/18 at 1:38 pm. We ordered one Oriental Chicken Salad w/Fried
Chicken and 2 sodas. We received both sodas quickly. However, the Oriental Chicken Salad took almost 1/2 hour. That we feel was ridiculous! I spoke to the Manager and all he did was ask what table we were at and then walked away. We have been to this Applebee's several times and never had we had to wait that amount of time. We paid $10.99 for this salad and their was only a dab of salad dressing on one plate and non on the other. We had to ask for more dressing. Also, very little lettuce, mostly almond slivers and chow main noodles. Such a disappointment!

ordered Applebee's to go on 10/17/18 at the Glendale, WI 53217 location. We ordered the 2 for $20 options with 2 side salads, three cheese chicken penne pasta, and bourbon chicken and shrimp. First I ordered extra dressing with one of the salads, instead I didn't receive any dressing at all. For the three cheese chicken penne pasta, the chicken was burnt to a crisp, barely any cheese, extra salty, and cold. Along with the bourbon chicken and shrimp, the crispy red potatoes, they were dry and had no flavor. We are highly dissatisfied with the service in which we had received and do not plan on returning.

My husband and I went to applebees last night October 14th between 4pm-5pm. The second we walked in we were regretting it. The restaurant was dirty, and stuffy. There were people getting up and walking out because the wait was so ridiculously long. We waited about 15 minutes just for our waitress, than another 15 for our drinks. She at one point came back and had to ask us for a second time what drinks and appetizers we had wanted. By the time we got our appetizers, about 40 minutes of waiting, our meals came as well. So we didn't even have time to enjoy our appetizer before our meal. We didn't get asked for refills our entire time there. The service wasn't good and it wasn't quick. We were very disappointed this visit with not only the environment but the service and staff.

I came to Applebee's on Oct. 14 2018, on 3895 Hacks Cross Memphis TN 38125. There was no hostess, we waited at the door for over 8 mins than decided to seat ourselves. We sat at the bar area, and once again no service! I had to get my own menus and still no one came! I eventually sat at the bar and the service was horrible. This place really needs a brand new staff from waiters to management. Very disappointed! And I will never be back! It was a wasted experience and they should be shut down!

Me and my family of six walked into Apple Bee's like we do every sunday, only to be greeted by a staff member mean mugging us and look us up and down asking if we want to sit, then we were rudely seated at a table where we opened up our silverware only to be greated by dirty silverware all over ALL 6 of our sets . Our food was then brought to us after we got new silverware. Then we got our food and there was a piece of hair in it . We were obviously appalled and quietly pulled the maneger(Linda) aside . She rudly said (I don't see anything and don't know why you called me over) We then pulled out the piece of hair and showed her and she refused to see it or compensate our meal or give us a new one, Linda continously tried to tell us that there wasn't anything there when everybody around us clearly seen the hair and then continue to give us rude mean looks the rest of our duration of our visit. We weren't being disruptive, we didn't yell about it, post pictures of the incident, talk rude about staff, so we were vary confused on why we were given such terrible service. We hope this gets corrected so we can revisit our favorite establishment. - A very disappointed costemer.

On Oct.12, 2018, my family and I went to Applebee's on 1005 NW 13th st. in Gainesville Florida. I walked in Applebee's with 10 (20) we ordered our meal and our total came up 81.71 my husband paid the bill. I asked the waitress for change for a 20, so I could leave a tip she took my 20 and gave me change and then came back later and said I didn't give her the 20.00. We went back and forth about the money. Eventual my husband gave her another 20. Service was okay but I don't appreciate being cheated out of my money.

I was visiting your Detroit location for a business conference 2 weeks ago. I purchased a chicken sandwich and broke part of my tooth. After reporting to your managers the next day, completing an injury report, calling to follow up on the report, I have gotten nothing but the run around, the attitude and just low customer service from Applebee's.

I was trying to work this out without getting legal involved but now I will have to take the next steps to resolve.

You advertise a nice lovely bowl of Oriental Chicken Salad, but when it came to me, it was a small children's portion. This is obviously false advertising. It never used to be that way. I won't go back unless this is remedied.

One other thing, this summer while we were eating, there were many flies in this restaurant, that we found very unhealthy and unsanitary. I complained to the management, but they sort of shrugged it off.

Thank you,
Penny Williams

I've been seeing your television commercial for the 2 for $20/two appetizers, two entrees and two desserts and decided to take my granddaughter there last night for dinner. The waitress corrected me and said it was one appetizer to split, two entrees and no desserts. I called the manager (TJ) after seeing the ad again this morning and also told me I must be seeing the ad wrong or, and are you ready for this (?) - that the commercial must be for another restaurant other than Applebees.

I don't see how you can run commercials promoting a product which you are not providing when people arrive for that product. Am I supposed to call in advance to check?

Karen O. Rostad

I spent $58.88 on 4 BBQ RIB MEALS today I've never been so disappointed in my meals from Applebee's but today was just terrible.the ribs were dry and burnt, I received sides that were not even the sides I ordered.I live 15 minutes away or I would have taken them back to them! I had family at my home that I haven't seen in 8 years and I ended up feeding them cold meat sandwiches...very disappointing! Just wanted to let you know how your store is being ran. It will be awhile before I come back🤬I wish I hadn't thrown them away so fast but I was so pissed I didn't think about taking pictures to send to you!

My family had dinner at Applebee's in Tonawanda NY and the waiter was extremely rude... Whenever we asked for something or another drink he would act like it was a huge inconvenience and he never told us about the drink specials and we saw the sign on the table that said we get a free drink if he didn't mention the specials and when we asked him about it he said he had until the end of our dinner to mention it and told us he knows how to do his job and we had to ask for refills or anything we needed as he was walking by

Was rudely taken care of last night by staff. Service was great until we was told after having three of the $1 zombie drinks that our server wasnt aloud to serve us anymore. When I spoke to the manager, she said there was a three drink policy, I myself have worked at this specific location myself and have NEVER heard of this. Multiple others had WAY more than three beverages and was still being waiting on. When speaking to the manager about this we was told it was because a hostess was upset and said that someone at our table was videoing her, which is completely FALSE. My friends & I frequently enjoy dining at this location, but will NOT come back again. We will spread the word of the absolute ridiculous treatment. This took place at the applebees located at 202 Kanawha Mall, Charleston, WV, 25304

My family and I went to the Waynesboro Va location and was greeted...we were seated. We had to wait for drink order it took 30 min before we got someone to take our drink order... We finally got drinks then water another 30 min to order our food. When the food came it was over cooked and cold...the chicken fingers my daughter ordered was over cooked..the fries were cooked in old oil they were burnt. I had the chicken and shrimp I though it was suppose to beon a hot plate sizzling as they brought it to the table...no it to was cold and the mushrooms and onions were grossly over cooked... I had a couple of drinks it was the best part of our meal the cheese stix were just awful. I then got the shock of the evening A 75.00$ bill for what cold food and poor service..I will never spend another dime in that place..I'm a insureance broker..I have meeting. daily and usally it's over lunch. I like the company model the friendly atmosphere the laid back vibe and so do my coworkers and clients. I was utterly disappointed in this last visit.