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4.3 1771 Reviews

Apple Complaints Summary

59 Resolved
282 Unresolved
Our verdict: With Apple's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Apple reviews & complaints 359

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Newest Apple reviews & complaints

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6:48 pm EDT
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Apple fake supplier anas ramadhan

I cheated buy the supplier which is sell Iphone 4s for 230$. His name is Anas Ramadhan. The sales manager of Cellcom Communications LTD. They sell Apple products with the very cheap prices. So They give me their western union details and I sent them 280$ (230 for cell phone 50$ for shipping). After sending the money they send me that we cannot deliver one unit you must send additional 250$ and we will send you 5 units free. Do not believe the suppliers like Anas Ramadhan. They are fake, They just thieft the money from the people.

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vikesh21
, MU
Jun 18, 2012 7:38 am EDT

i have recevied same problem with anas ramadhan selling iphone 4s for $250. after sending him the money .he is asking me more money for custom.what that hell.guys dont but anything online

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----dhe----
, PH
May 16, 2012 9:15 am EDT

What happened? How did you know that it was fake and thief you?

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J
10:48 pm EDT

Apple I just spent 25 minutes on hold with the apple store in southlake town square just for them to tell me that they don't make appointments

My Apple Complaint! I just spent 25 minutes on hold with the apple store in southlake town square just for them to tell me that they don’t make appointments! What the hell is wrong with these people. They said they stopped taking appointments a long time ago, and that I needed to go online to do so. So the person I was talking to LIVE at the apple store in southlake town square couldn’t freakin’ set an appointment up for me right then and there. What the hell is the point in having ppl answer the phone in southlake if you are just going to make them hang up and go to your website?

Is customer service completely dead? Jeez the guy at the store who answered the phone just said, “nope we don’t make appointments”, and I said, “so I waited on hold for what?”. They should just say “Hi we’re apple and everything is automated, if you want to talk to a real live person who can help you good luck!”. I expect more customer service from Apple, but I guess I shouldn’t expect anything but complaints and bad reviews from the Apple store in southlake town square, especially since that jerk on the phone was so rude to me.

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5:58 pm EDT
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Apple power cord that is attractive to cats

MY CAT KEEPS EATING MY MACBOOK CHARGER!
I have had iPhone chargers, pc chargers, phone chargers, electrical cords, and toy chargers out and in the open for years and my cat has NEVER chewed any of them. I have had to replace THREE power cords at almost $90 each. I called apple and the representative claims to have never heard of this complaint.
Am I crazy? Anyone else having this problem?

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Hydranutz
Minneapolis, US
Nov 18, 2012 12:14 pm EST

I have had to replace four iPhone 5 chargers so far! And I've only had it for a month. My cat seems to only go for this particular one! We've had so many other cords out for years and she's never even bothered with those. What did Apple do? What is in this cord that is not in any other ones?! This is getting ridiculous!

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wifi8827
, US
Apr 10, 2012 6:57 pm EDT
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$90 for a power cord?

I realize Apple rips you off every way they possibly can, but wow...

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aliwithani84
Albuquerque, US
Apr 10, 2012 6:39 pm EDT

No no no!. Don't do that. That's so cruel!

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11:55 am EST
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Apple fraudulent online trading

This so called company's ad appeared on www.tagsaleuganda.com claiming that he has nice phone deals, APPLE Iphone 4s and many more.
skype ID: mubarak.lawal

I got in touch with him and try to verify his authenticity and found out that he is a corn man, his company is a Hox and a Spammer.
his email is: [protected]@gmail.com

He claims he only allows western union money transfer and credit card but doesn't allow PAYPAL, clearly all genuine online payments use PAYPAL and i found this very weird, besides the company website was broken. very strange for a legit company in the UK.

His ads and fake accounts have been deleted from www.tagsaleuganda.com, and Tag Sale Uganda highly regrets having allowed such spam ads.

Tag Sale Uganda is a free classifieds website intended for only Ugandan deals. we encourage physical contact between the seller and buyer before any payments are done. we therefore don't encourage online payment or payment through money transfers such as western union or money gramme.

Deal with this company at your own risk.

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9:58 pm EST
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Apple does not work

ICloud is sold as a feature to the Apple IPad2 and also the IPhone 4s. After spending virtually hours on the phone with Apple Tech they admitted the ICloud does not work yet. I attempted to back up to it last night and ended up on the phone for 3 plus hours with Apple because it erased everything on my IPhone ( contacts, calendar, notes, pictures, and songs) and then uploaded my erased phone to ICloud without any information. It took the tech's hours to get the information I had backed up on my hard drive back on to the phone. iTunes program is impossible and not user friendly. The tech had to play games between various applications to finally get me up and running. We lost all information from 12/28/2011 to present without any chance of recovery. Although I like both devises, the selling point, ICloud does not work. My advise is to NOT purchase either devise until Apple fixes ICloud. It is like purchasing a hybrid car with the battery running out of power after 5 minutes. The car will run fine, but not on battery power. This is not a battery issue although. Just using it as an example. Apple is aware of the issue, but is keeping it quiet.

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11:41 am EDT
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Apple ordered a apple I pad2

I ordered a Apple ipad 2 from misz2011 user on Sept 13rd. She said the prodcut is being shipped and it would take 12 days to reach. Still the product is not reached and this site is really fake and request you not to trust this site. My money is lost. The response would be there for few days and then they will vanish

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Arjun s Mohan
, IN
Nov 16, 2012 10:23 am EST

Track I'd : 0016472/08
Apple iPad 2 lost at end point, Manipal, Karnataka

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agrawal_nitin
, US
May 23, 2013 11:45 am EDT

I have lost my iPad-2 3G in Nevshehir, Turkey.
Its serial number is DLXFK74BDKNV
My name (Rachana) is Engraved on the back of iPad.
Do call me on my number (+[protected]) if anybody find my iPad.
Thanks !

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5:50 am EDT
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Apple cheated

I am from India, I have been Cheated by giving me a lost and stolen ohone by a person named James I mailed him asking for the details of the phone i found his mail ID in Crigslist as he posted for Apple Iphone 4 32 Gb
My friend bought th ephone for $450 2 days before i found and verified with versizon with the help of IME number that tthe phone had a compliant of lost and stolen i heard people in US dont cheat since they are a developed nation i belived but i am totally wrong I want to make this one a point Plese try to help me i have that guys Email Id its and Phone number its +[protected]
Please track him since i have been badly cheated for this fake phone

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5:28 am EDT

Apple I don't care if i've won an ipad

We've all dealt with this. You're on a website, just trying to do whatever, then- "CONGRATULATIONS! YOU WON!" First of all, it's very loud. After recovering from my burst ear drums, I look at the prize. Why is it always an Apple Ipad? I have no idea, but it wish it would stop. I just wanna download music, I don't care about a prize that millions of other online people are recieving.

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7:14 pm EDT
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Apple ioffer.com scammer

I have about 25 days before a business carried on iOffer and have bought 10 pieces apple iPad.
Now I got out I was dealing with rogue traders, the photo what you see there found my Lawer.
I transferred the money to the following bank account:

Name: Edgar Salgado
Bank name: Wells Fargo
City: San Fransico
State: California
Account: [protected]
Routing: [protected]
Swift: WFBIUS6S
Amount: US$ 4200, 00

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9:13 pm EDT
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Apple no compassion

A young grade 9 student has been diagnosed with brain cancer and her basketball team is chipping in to purchase an ipad for her. She is travelling 2 hrs everyday for treatment and could really use the ipad NOW. Apple has a 2 week waiting period before shipping out the ipad (plus another week of shipping). I called Apple Canada customer service and also the Head Office and asked if there was anyway they could expedite the purchase under humanitarian grounds for this poor girl who could really use this to keep in contact with her friends during treatment. They couldn't do anything for me. I can't believe that they can't make exceptions for circumstances such as this and move her up in the queue. By the time she received this her treatments will be half over. The outpouring for this young girl and her family in the community is outstanding but a company like Apple can't do anything for her. Shameful!

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Dano929
, US
Jun 12, 2011 9:35 pm EDT

My son has been trying to buy a new Macbook Pro on the apple.ca site. He is a student at University. The cost of the computer on the apple.ca site is: $2, 049 base price, plus $90 for an upgrade to the high res glossy screen, plus $5 Alberta recycling fee, for a Total of $2, 144. The website does not disclose to customers what the tax will be, BUT in Alberta it is a flat 5% GST. The total should be $2251.20. He has tried to put this through on his VISA card BUT Apple tries to charge his card $2, 487.54. I have talked to numerous Apple employees, some of whom have tried to tell me this is not Apples problem because Apple does not collect the tax, the government does. (Wrong, Apple collects taxes and remits the tax collected to the government). Other Apple employees simply have no idea what I am talking about. Just what Apple does with the extra 11% is unknown. Is it remitted to the government or is it simply a skimming operation? Whatever, my son wants to buy a computer and not get cheated by Apple.

A) Does anyone at Apple have the intelligence to comprehend this? So far...no.

B) Does anyone at Apple care? So far...no.

C) Can this person that cares fix this problem? So far...no.

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1:41 pm EDT

Apple scam

This thread will be used for the electronics (phone/computer/ipod) scammers who make the mistake of spamming scamwarners with their phony sites and fake offers. We will add new scams to this thread as they post here at SW

SCAM!

GALATEX LIMITED
We specialize in a wide range of products such as laptops, mobile phones, plasma & lcd tv, mp3 & mp4 players, video games console, digital cameras, dvd players (Etc) at cheap & affordable prices.

We have all the listed mobile phones available in stock and other
models too like Nokia N-series, E-series, HTC phones, Blackberry, Apple
iphone, Samsung and Sony ericsson mobiles

Order from us today and save 10% or more on all your order as we offer the promo of buy 2Unit Get Free Item With Shipping/Discount.

We give maximum guarantee for safe delivery of items bought from us.

COMPANY FULL DETAILS.
Company Name : GALATEX LIMITED
Registration#:[protected]
Contact Name : JERRY MARTINS
Email Us At :[protected]@hotmail.com

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6:16 pm EDT
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Apple - fraudelent charges

I bought my son an iPod for Christmas and activated an iTunes account for him to use his gift cards, ONLY. Apple will not let you open an account, even if you are just using gift cards on the iTunes account, without providing a credit card. Great scam on Apple's part. My son swears that he was only downloading free applications, and when I went in to check...

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7:05 am EDT
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Apple bad customer service

My Friday evening was totally ruined by Apple Store in Market Mall today.
I finally decided to get an Iphone & after long arguments with my husband he finally agreed to drive me to Calgary. It took us more than an hour to get to Market Mall (as we live further north). To my big surprise & regret, I was told that to get an iphone I need to place a reservation, yet, no matter which one you buy: 3Gs or 4G. These are not new on market & as per common sense & public expectation should be available in store for walk in. But no! There were about 10-15 Apple guys in store & minimum 3 of them had nothing to do. Yet they neither could explain such an unfriendly rule nor try anyhow to help. Nowhere on Apple website this "must have reservation" rule is obvious, this change is not stated until you actually start doing reservation. Moreover, when I tried to place a reservation at one point the website gave me a message that "Reservation is not possible, you can buy from the store on a first come-first serve basis." I have attached that screen snapshot here. So isn't that illegal for publicly traded company to create public expectation & not to follow it? How would people suppose to know? Especially those who had to drive a long way to get to the city. The staff in Apple Store was so unfriendly, so not helpful. I even waited at the store for next day reservation windows to open & booked for 9am. On my request to manager that please, it's just 1 h left till the store closes. You don't have reservation windows after 8pm anyway. Would you make an exception & sell me one phone" - he was absolutely not willing to help. So sad!
And this is not our first bad experience with Apple Store Customer Service in Market Mall. We had an issue with our MacBook still under warranty - mouse wouldn't work. We took it to the same Apple Store, but were told they can't accept it right away, they were suppose to call us when the part arrives. 2 month passed, during which we were unable to use the laptop. Couple time I dropped into the store, but they couldn't find my case without the paper they gave me. Apparently, as I found 1 more month later, our part never been ordered. The lame explanation like, we must have called & left you a message & you didn't show up almost killed me! How come I get all the messages but from Apple Store? How come they couldn't find my order when I personally came to the shop? I had a strong impression that they were pulling time. By the time I've got my MacBook repaired only 1 month was left under the warranty. Now 3 month later I experience mouse problems again, but now I have no more warranty period left & wish I could get back those 3 month Apple Store have stolen from me. :(
Well, I am definitely not recommending Apple products to anyone until they start respecting their customers.
By the way as I was told by the store manger Gavin today, next week when Ipad2 is coming, they are not planning to use their reservation system, they prefer to keep people in line for hours instead! Total absurd & disrespect to people!

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Michael Stars
, US
Sep 14, 2014 10:49 pm EDT

Ny apple store should be reported!

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5:20 am EST
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Apple illegal fees

Apple store offer a 6 month deferred payment through barcley when purchasing a computer. I used this and 2 months later received a $25 late fee notice. Called them and was told fees are never waived and if I didn't make minimum payments the fees would continue. No minimum payments were required under the original deferred payment option offered, and after fully paying off the entire amount, less the late fee, I was told there would be another late fee charged on the unpaid late fee.
No one is willing to discus the issue with me, and I was repeatedly told no fees are ever waived. I paid the late fee and closed my account.
Strongly advise anyone considering this company to avoid them.

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6:23 pm EST

Apple deplorable customer service

I've always been satisfied with the many new iPod models that I have purchased in the past. However, Apple's Customer Service has become too deplorable to even give a decent rating to.

Over the past two months, I have sent my iPod Classic back to Apple to get repaired or replaced and twice they have sent me back my iPod claiming that they could not duplicate the issue.

My problems stems from a consistent grinding noise that appears to come from within the iPod and Apple Technicians refuse to service it even though it remains under warranty. Apple seems to be taking the attitude to draw out my warranty so that it will run out and they won't have to repair it.

Apple's Customer Support and their technicians are the worst experience I have ever encountered and I would never recommend any of their products to anyone thinking of purchasing an iPod or an iMac.

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so-sad
Beverly Hills, US
Dec 16, 2014 9:29 pm EST

I find getting a caring and sincere Apple representative is 70/30, leaning towards an arrogant, insignificant, self centered representative. They must think their behavior is something to aspire towards. Even the supervisors are protective of their wrongdoers and will not issue an apology for poor behavior. I've noticed Apple doesn't take well to constructive comments from its customers. Apple is all about control - they want to tell you "how" and "what" whether it is music, computing or how you are supposed to feel about being treated poorly by representatives. Apple has become it's own worst enemy - egotistical company. Pride is one thing treating customers poorly (after they get your money) is another.
They are not even a shadow of the company they used to be - when their customer service was the friendliest most helpful group on the planet. The fact that management (escalating a complaint) is unapologetic and a complaint appears to be nothing more than a mild inconvenience speaks volums. They have shown little interest in flushing out the evil doers, retraining them or show tim the door. If management is condescending, and arrogant, employees emulate this behavior. It has to come from somewhere and because it has grown worse in recent years one can easily surmise that it trickles down from above. Fact is Im a windows user and I recently experienced three interactions with Apple customer service because of a gift I received. Instead of capturing a new customer, I'm returning the Apple product and will likely not purchase gift cards for the grand kids at Apple again. How long can this poor behavior be tolerated before customers simple turn away from the offender? When one receives better customer service from non-Apple product manufacturers it is easy to say No thanks to Apple.

JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 31, 2011 7:56 pm EST

Maybe the problem isn't with the iPod but with the earbuds or headphones. Did you try another set of buds or phones before sending the iPod to Apple?

When I had problems with my iPhone4, I had nothing but terrific service from the Apple technicians that I worked with.

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1:52 pm EST
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Apple I lost my phone

Today earlymorning while i was sleeping i kept my phone 4 charging and kept on computer table...someone stolen that phone and charger by cutting the window mesh with the help of some sticks..so please help in getting back my phone..and i lost my phone number also([protected]).

Adusumilli Srikanth,
s/o A.Srinivasa chandra kumar,
h no:94, j.d.nagar 2nd cross,
vijayawada,
Andhra pradesh.
ph no:[protected], [protected]

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Update by Adusumilli Srikanth
Jan 25, 2011 6:30 pm EST

@English Ian:No smile came 4 that joke rey...
i just slept by opening the glass window only...

Update by Adusumilli Srikanth
Jan 25, 2011 6:27 pm EST

@anitha
this site is for complainting the problems what we have & getting help form this...

Update by Adusumilli Srikanth
Jan 24, 2011 4:32 am EST

@anitha
Do any one wish to loose cell phone intentionally? Will u blame the owner of house if huge burglary happened? That is lame...Itz not fair to talk like that...If u could help me do help or else plz dont react. U will understand this when u lost any valuable item...i bet then u wont be able to blame urself...

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Nghi Phan
, US
Apr 05, 2011 4:32 pm EDT

They're a Scam...they stole money from me...

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7:29 am EST
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Apple - diytrade.com fraud/scam/cheat/theft

DIYTrade.com The largest scam network operated throughout china. We got this contact from www.DIYTrade.com. This site claims that this company zdrbusiness.com is a Biz Member [www.zdrbusiness.com]. So we ordered for iPhone 4 unlocked and samsung galaxy i9000 cell phones for our customers from Zhidebi business Co., Ltd. Tian Su calls himself a manager, i...

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10:17 am EST
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Apple lost phone

Dear Sir/Madam

Please find the IMEI No. of Apple I-Phone 3GS
Colour: White
IMEI No. [protected]

I have lost my phone near Convention Centre, Indira Gandhi National Open University, Maidan Garhi, New Delhi - 110068.

Mobile No. : +91-[protected]
Service Provider : Airtel, Chennai Region

Please help me trace this phone.

My Contact No. [protected]

Thanks and Regards
Abhishek Kumar Ramani

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2:27 pm EDT
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Apple customer service policy, customer care, customer relations

This company has no concern for it's customers at all. Their products and services, while innovative, are offered at ridiculous prices and made by the lowest bidding manufactures with the lowest quality of materials and software.

Furthermore, their products rarely, if ever, offer any options for the customer in terms of service, usage, or repair.

Despite several cases of misadvertising and manufactured defects, this company continues to boast that it's products are top-of-the-line, flawless inventions of divine inspiration when in fact they are stamping on consumer rights and suppressing third-party competition.

If this isn't a scam I don't know what is.

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Apple msleading ads

I have complained via voice message to East Coast Mac at [protected] and also email to [protected]@gmail.com

Also filed a complaint at www.peopleclaim.com, see attachment.

Here is copy from Amazon.com

Thanks for your order, Sumana Murthy!
Want to manage your order online?
If you need to check the status of your order or make changes, please visit our home page at Amazon.com and click on Your Account at the top of any page.
Purchasing Information:
E-mail Address: [protected]@yahoo.com
Billing Address:
Sumana Murthy
6 Hillcrest Court
Old Tappan, NJ 07675
United States

Shipping Address:
Sumana Murthy
6 Hillcrest Court
Old Tappan, NJ 07675
United States

Order Grand Total: $858.94
Get the Amazon.com Rewards Visa Card and earn 3% rewards on your Amazon.com orders.
Order Summary:
Shipping Details : East Coast Macs
Order #: [protected]
Shipping Method: Standard Shipping
Shipping Preference: Group my items into as few shipments as possible
Subtotal of Items: $849.95
Shipping & Handling: $8.99
------
Total for this Order: $858.94

Delivery estimate: October 27, 2010 - November 12, 2010
Shipping estimate for these items: October 21, 2010 - October 22, 2010

1 "Apple MacBook MC516LL/A 13.3-Inch Laptop"
Personal Computers; $849.95
Sold by: East Coast Macs

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Apple Customer Reviews Overview

Apple is a technology giant that has been revolutionizing the industry for decades. The company is known for its innovative products, including the iPhone, iPad, MacBook, and Apple Watch. Apple's products are highly sought after by consumers around the world, and for good reason.

One of the most significant positive points of Apple is its commitment to quality. Apple products are known for their durability, reliability, and longevity. The company uses high-quality materials and rigorous testing processes to ensure that its products are of the highest quality.

Another positive point of Apple is its user-friendly design. Apple products are designed with the user in mind, making them easy to use and navigate. The company's operating system, iOS, is intuitive and straightforward, making it accessible to users of all ages and skill levels.

Apple's customer service is also highly regarded. The company offers excellent support for its products, including online resources, phone support, and in-store assistance. Apple's Genius Bar is a popular destination for customers seeking technical support and advice.

In terms of innovation, Apple is always pushing the boundaries. The company is constantly introducing new products and features that set the standard for the industry. Apple's products are often imitated by competitors, but the company remains at the forefront of innovation.

Overall, Apple is a company that is highly respected and admired by consumers and industry experts alike. Its commitment to quality, user-friendly design, customer service, and innovation make it a leader in the technology industry.

Apple In-depth Review

Product Range and Quality:

Apple offers a diverse range of innovative products that cater to various needs and preferences. From iPhones and iPads to MacBooks and Apple Watches, their product lineup is extensive and constantly evolving. The use of high-quality materials and craftsmanship ensures durability and a premium feel. Apple's commitment to cutting-edge technology and features sets them apart from competitors.

Customer Service:

Apple's customer service is known for its efficiency and knowledgeable support staff. Whether you have a question or encounter an issue, their prompt response ensures a smooth experience. Their hassle-free warranty and repair services provide peace of mind to customers, knowing that their products are well-supported.

Pricing and Value:

While Apple products are priced at a premium, the superior quality justifies the cost. Compared to similar brands, Apple offers competitive pricing, considering the long-term performance and user experience their products provide. Customers can expect value for money when investing in Apple products.

User Experience:

Apple's website design is intuitive and user-friendly, making it easy for customers to navigate and browse. The seamless experience extends to their online purchasing process, ensuring a convenient and hassle-free transaction. Apple prioritizes user experience, making it a top choice for tech enthusiasts.

Innovation and Technology:

Apple is an industry leader in technological advancements. Their continual innovation and product development push the boundaries of what is possible. The integration of software and hardware enhances the user experience, providing a seamless and intuitive interface.

Brand Reputation:

Apple is an established and reputable brand worldwide. Their strong brand loyalty among customers is a testament to their consistent delivery of high-quality products and services. Apple enjoys a positive perception of reliability and trustworthiness, making it a trusted choice for consumers.

Sustainability and Corporate Social Responsibility:

Apple is committed to environmental sustainability. They prioritize the use of renewable energy sources in their manufacturing processes, reducing their carbon footprint. Ethical sourcing and responsible supply chain practices ensure that Apple products are produced with integrity.

Accessibility and Inclusivity:

Apple understands the importance of accessibility and inclusivity. They incorporate accessibility features for individuals with disabilities, ensuring that their products are usable by all. Multilingual support and localization efforts further enhance inclusivity, making Apple products accessible to a global audience.

Community Engagement:

Apple actively engages in community initiatives, supporting educational programs and initiatives. Their philanthropic efforts and charitable contributions make a positive impact on society. By investing in the community, Apple demonstrates its commitment to making a difference.

Market Presence and Competitiveness:

Apple holds a dominant market position in various product categories. However, they face strong competition from other tech giants. Apple continuously strives to stay ahead in the market, ensuring that they remain at the forefront of innovation and customer satisfaction.

Overall Satisfaction:

Customers express overall satisfaction with Apple products. Positive reviews and testimonials from users highlight the quality and performance of Apple's offerings. With a consistent delivery of high-quality products and services, Apple continues to meet and exceed customer expectations.

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1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Apple in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Apple.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Apple on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Apple. Discuss the issues you have had with Apple and work with their customer service team to find a resolution.