Apple Moving DFW / Robbers
Due to a building renovation, I moved less than 100 feet, from one building to another. I can say that the two movers I had did work very fast and efficiently. However, that was because one mover took the boxes out of the truck and put them by the elevator. The other went up and down the elevator loading the boxes that were next to it so my items were left alone with three other moves in the building occurring simultaneously. Everything was moved in to my new place, I signed the receipt, and tipped the movers. After spending two days upacking, I realized a box was missing. I called Apple at 11:00pm on a Saturday night and left a very hysterical message. The box missing contained all of my writing desk items (rolodex, speakers for the computer, photos, stapler, TI business calculator, four printer cartridges, two drawers to the desk (the desk is useless without them...), but most importantly, three small jewelry boxes containing all of my family jewelry: all of my deceased grandmother's jewelry, mother's jewelry, all of my Tiffany jewelry, a charm bracelet with charms that I had collected for years from all around the world, etc.
I called again first thing Monday morning. I spoke with a young lady who informed me that she had received my message and was forwarding it to the office. I called again on Wednesday and asked to speak to someone. When I asked why no one had called me back, she informed me that their answering machine was broken and they had not received any messages. This is a direct contradiction to what the girl on Monday had told me when she said she personally had heard my message and was sorry I was so upset.
She was convinced that I left the box in my old apartment. First, I cleaned the apt after the move myself. I think I would notice a big box left in a competely empty apartment. Second, I live in the same complex. I think the office management or I would have noticed a big box during the walk through after I moved out. And they would have called me if anything was left otherwise. However, this woman was sure it was there.
I informed her that I had unpacked every single box and it was GONE. I asked her to please contact the other moves following mine and see if the box had been left on the truck (I was the first move of the morning) and then delivered to one of the other moves. I knew that the movers had at least three other moves following mine b/c we discussed it while they were putting in my washer and dryer. She said she would. She called back two days later and said that she had checked with the three other moves and they did not have the box. I stated that it was probably picked up by someone else, either intentionally or unintentionally, when the items were left unattended. (I did not find out until the end of the move that this was they way they were moving me or I would have objected to my items being left unattended.)
I asked to have the office manager call me. When she did, I asked if she would please check the other moves again. She told me that she had personally checked and that truck and those movers did not have any other moves that day. This is a direct contradiction to what the first woman had told me when she said she had checked the other moves (I believe the first one as she did mention two of the locations that my movers had mentioned they would be going to later that day). When I informed the office manager that there were indeed three other moves after mine, she vehemently denied it until I told her it had been confirmed by one of her co-workers. She asked me to go online and complete a lost items sheet available on their website. No such sheet is available.
I did an itemized list and used fair market value prices for the items (what it would cost to buy the items at a garage sale or on Ebay; not the new cost). This was not at her request; this is what my attorney suggested I do. The market value for everything came to over $2, 700.00. This did not include the replacement of the desk as the drawers could not be replaced and the desk is useless and ugly without them.
I called a couple of more times for a status check. I did not receive a return call. Approximately two months after the move, I received a check in the mail from Apple Moving for $30.00!!! I contacted them and was informed that they had tried to call me on several occasions (in the previous two months I received two calls from an unknown number; I did not answer and whomever called did not leave a message). I was informed that THEIR insurance company had come to the conclusion that the box was not missing. WITHOUT EVEN SPEAKING TO ME. How can you determine something without speaking to all parties? And why would you send a check for a box that you determined was not missing? And if it's not missing, how can you determine the weight of the box, which is how they calculated the $30.00 check? In small writing on the back of your receipt, there is a codocil that says if anything is lost or damaged, they replace at $0.60 per pound. This is supposed to be signed before the move. I did not sign it before the move. And you certainly don't expect to have movers lose family memories in a 100 foot move. These items are irreplaceable. I cannot get my grandmother's jewelry back. I can't pass it along to my children. And they think that $30.00 covers that.
I freely admit I went crazy on the phone when I was told that their insurance company determined the box was not missing. But nothing can replace that box or the way that I was treated by their horrendous office staff. They did not even attempt to work with me or have their insurance company call me. They were negligent by placing my items unattended in a public area. This is what insurance is for for businesses. It's for when you screw up and lose or damage things. I hope that everyone who reads this will know what kind of business they run. Their office staff has the worst customer service I have ever seen and the loss of my personal items without an apology, much less an attempt at amends, has been devastating.