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buyer beware, no matter how popular the product is!
I purchased an Apple iPOD shuffle for my son for Xmas 2005. In June, he had to return it for repair. He was told he had to send it to HP (Hewlett Packard). We thought they had some sort of repair agreement with Apple. It broke again. In November, he had to again return it to HP. At that point, the customer service person told him that this was actually an HP product NOT an Apple product. Although it had the Apple symbol first , then below it " iPOD" then in small letters below that HP.
HP had my son return the original box, disk, lanyard, ear phones and iPod. All we got back was an original iPod. I called and they said they could send the earplugs. (yet another day sitting at home waiting for UPS since you have to sign). I spoke to a supervisor and although they did have units, in boxes, with all components, he was not authorized to send me one. I asked to speak to his supervisor, he said he would call me back. Never did. I emailed Mark Hurd the CEO of HP. Over 1 week later ( Jan 17) I got a standard email saying that A Customer Escalation team would review my case)as of Jan 25 I still have not heard anything. This is an Apple product They need to make sure that I am their satisfied customer. It is not my problem that they did some sort of joint venture with HP. Apple's customer service group doesn't even know who to refer you too. I am disgusted with this service. Buyer beware. If you are not going to get good customer service stay away from the producer no matter how popular the product is.
The complaint has been investigated and resolved to the customer’s satisfaction.
what happened to good old customer support?
I cannot believe how many companies have decided that websites and forums initiated by random people are sufficient modes of customer support.
I do love the FAQ sections as they often answer the questions that I have. What do you do when your question is not there? You try to reach customer service. I am a fan of the online customer support and even the emailing option, as I know it is efficient for companies. But why oh why would a company have neither of the services just mentioned? I have a problem with my iPOD Nano and it is not listed anywhere on their site. Unfortunate for me. Now I will have to call and pay for tech support, most likely. I just hope that companies do not continue in this direction. I appreciate hearing a real voice on the other end of the phone. I appreciate having some sort appropriate technical service.
Perhaps these days are ending.
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh my God, exactly my sentiment. If I had a decent alternative to Android I would have dumped the iPhone that I purchased 2 weeks back in the dustbin. That is how horrible an experience I had with the online customer service from Apple. Apple has to take years of learning from Indian companies who excel in customer support, Bigbasket being one. Even the INR 5, 000 worth mixer-grinder that I purchased a month back had delighted me with their doorstep service whereas the INR 40, 000 worth iPhone left me pulling out my hairs.
i received a new i phone 7 and it was dead on arrival the phone did not turn on and not responding to charger and i need my money back my order number is [protected]
I had to send my apple i-phone 5 series phone by speed post-KSA to INDIA till 13/9/2018, the box delivered 27/9/2018 by postman when my mother unboxing the box content is not available inside the box, maybe somebody stole my phone while transfer can you please solved out this problem.
Nilesh
##################
Apple doesn't charge for customer service as long as it's under warranty. Just go into an Apple Store. They'll help you for free even if it is out of warranty.
Days have changed. Brick and mortar stores cover only hardware issues. At least that’s how it is in India
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Overall, Apple is a company that is highly respected and admired by consumers and industry experts alike. Its commitment to quality, user-friendly design, customer service, and innovation make it a leader in the technology industry.
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I've had the same problem with the new shuffle. It stinks!
CORRECTION TO ABOVE COMPLAINT REGARDING SERIOUS WARNING FOR SERIOUS TRAINERS. The product I wish to complain about is the NANO, not the shuffle. I tried to go back and edit my complaint, but was unable to.
Please note: I do not wish to retract any part of my complaint, rather to clarify that my product is the NANO.
Serious warning for serious trainers concerning the new Apple ipod Shuffle!
Please read this before you consider purchasing the new ipod Shuffle. I will also preface this by stating that this is the FIRST TIME I have ever posted a complaint. I am typically not a fan of these complaint boards, but feel that this warning should be considered.
This product is meant for the person solely interested and impressed by gadgetry rather than practicality. I currently own the new Apple ipod Shuffle (not a low-quality off-brand). This is my second ipod, and I used to be pleased with the product. The new design, however, is obviously geared more toward form than function.
I finally downloaded the updates to end my first problem with the new ipod: the brilliant concept that changes music on the listener simply by placing the ipod in your pocket or inadvertently tipping it upside down.
The second serious flaw with this product for anyone into training and excercise is the lack of control of any function if you happen to work up a sweat. I did NOT have this problem to the extent that I currently do with the old design. I have come home repeatedly disgusted after a work out or run because I LITERALLY LOST ALL CONTROL OF VOLUME, PLAYLISTS, AND ANY MENU OPTION due to sweat on my thumb. The final straw that prompted this complaint is the fact that my left ear is still ringing, because while on a run I worked up a sweat (go figure). Three quarters of the way through my run the volume spiked on me to full blast. I could not adjust the volume because my fingers were sweaty. Finally, I removed the headphones and just gave up on it.
I am aware that a solution to the latter problem is to purchase a rubber or plastic cover. I have tried this. It only prolongs the use of your ipod a short bit as sweat eventually gets caught inside of this protector with the same end result.
I am on my way right now to purchase a much less expensive, much more basic, and moreover, much more practical product.
Dont complain about Apple because you bought a low-quality HP product
Sorry to hear about your trouble--but if you want a quality Apple product, buy it from Apple, not HP. I promise you, if you have a problem with a real Apple product, you will get a brand new one for free (as long as it's still under warranty). They are a good company--HP is not.
It's an HP-branded Apple product, therefore HP is responsible for it. It's weird that they wanted all the accessories back if they were going to replace the unit though, they usually just swap it out with a refurbished one.