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Apple Iphone 6 / Defective Phone

Riyadh, Saudi Arabia
Contact information:

Dear Souq Team,

I ordered iphone 6 from Souq Website.My Order Number was Order #[protected].
My Phone was defective, I raised the complaint (#1555719), I got a reply that my phone is under warranty and problem will be fixed.
I returned my phone, but now they are saying that they had refunded my money back. I requested them that I need phone.
This is really very bad customer experience & I feel cheated. I am a regular buyer of SOUQ and now I will never buy anything from SOUQ, Even I don't recommend anyone to buy as same thing can be repeated with them.
I want SOUQ management to take some strict action against their staff and should compensate for their mistake.

Regards
Rohit Mathur

Ro
Dec 28, 2014

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