Apple
reviews and complaints

I have 2 MacBook Pros, 2011 + 2010, that both have the same issue, dead logic boards.
I have taken them both there numerous times.

Since they have a completely ridiculous vintage label and make believe that they don't have parts after 5 years, which makes no sense that it's that precise, there is no hope.

A friend who is an Apple devotee looked at it, told me that my logic board was recalled and showed me the notice. the notice has been pulled down by Apple but he as able to search closed pages. Three years ago, before it was vintage but after it was on recall, the Apple store told me I had a bad logic board and gave it back to me.

I went to ask about it last month at the Apple store. They told me what you would expect them to and they had no control over this corporate policy. They want to have an elite product, at an elite price, they have to offer elite service. They know how to contact every single Mac owner who this affects. They didn't.

I asked if any of them if there were any computers left that had a USB port and they said one. It was 3 years old and yet somehow still on the floor. It had a list price of $1999. I asked what the price was since it was 3 years old and 60% into vintage where it is then ridiculously vulnerable and they said still $1999 but it might be able to be gotten at 15% off and go as refurbished.

I told them that I would give them 60% of that fake price right now for that computer and extend an extra year of AppleCare. They were friendly and polite but didn't discuss, inquire, mention or pass this on.

So now I have two very expensive, well-maintained computers that aren't worth a *%&^. Shame on you APPLE, you had it in your presence, knew what the issue was, knew it was your fault AND DID NOTHING.

BTW, I have been asked to review them each visit and have asked them to help me but . . . As I asked them, Am I supposed to feel that Apple cares about me at all?

Complaint number 962626.. no-one have come back to me I have called couple of time on your toll free number and visited DCC sharaf dg..[protected] After sale service terribly bad.. I had called many times your customer service representative promise that someone from accounts department will call me within 2 days... 2 weeks now! No one called me...

Good day, In April we did an upgrade with our contracts going from Samsung to IPhone X. Regret that to this day! A day later of getting my new phone I had to take it in store as the phone had a set passcode on it which I did not install and I had to go in store to Vodacom East Rand Mall to technical for them to unblock and reset my phone. About 3 weeks ago my phone had to go in again and there was something faulty with the charging unit. I had put phone charging overnight and to find it flat the next morning. The phone was sent it and I was told there was some sort of a plastic in the charging unit. This past week my incoming calls have been dropped and my notifications of messages are not always coming through and messages only when I reach wifi sports.. For a R25 000.00 phone I have this disgusting and for a first time IPhone user. I had only gone iPhone because of my daughter being partially sighted and was told IPhone is best for her is sense of assebility function for low vision. My husband, daughter and I all upgraded to IPhone X and mine is the only one with issues? I would rather go back to Samsung! Please could somebody assist!

My Apple iPhone 5S which I bought on 29 July 2016, needs a new battery.

This morning (28 May 2018) I was told by my local iStore (Port Elizabeth, South Africa) that they do no longer supply nor fit batteries for the iPhone 5S.

I find it totally unacceptable that, according to Apple, I must throw away a perfectly good 22-month-old phone because Apple no longer services this product.

Doesn't say much about Apple's support for their products, does it?

I charge my phone over night the phone was fully charged an 3 hours later it was dead. I drove 3/4 hour to Owen Sound to the Rogers store they told me the battery was bad so I drove to the other side of the city to the computer shop and they told me you had to change battery by appiontment so I had to go back to the Rogers store and get a new phone and the phone is only 18 months old so it cost me $275.00. I drop the phone off on a friday and they told me it would be ready Monday afternoon so I went up to Owen Sound on Tuesday and it was not fixed so they quickly checked it out and they told me it was not the battery and it was the charging system and it will cost me around $400.00 dollars. I am a mechanic when a battery goes on a car or truck it will burn the alterator out on the charging system. I think the battery went bad when it went dead so quick and burnt the charging system out. I will like it fixed I am not happy and I will tell other people about this.

My i phone 6, imei no.[protected]. S.No.F73pc98eg5mn whose battery was replaced with payment of inr 1995. After battery replacement front camera not working as well as can not hear the caller voice in ear. Iphone was given on 08 march, 2018. Maple staff told we will let you in 2 days, what to be done. Now today is 15 march, 2018. Still no response. I have patient in hospital and becomes to difficult to pull on without iphone. I told same thing to staff but no response. Kindly take strict action. Get my iphone repaired or replaced at the earliest. Can not tolerate any more delays

We returned the iphone 6 on 10/10/2017 and we still have not gotten a refund yet $350. We tried calling you but you did not answer.
We bought two phones one samsung and the iphone6 and we returned them both, costed $465. But when we first time returned the iphone 6 we did not get refund but when we returned the samsung the second time we got refund only $115 for the samsung not the apple. We don't know how did this happen.

I had felt that Apple was the greatest since the mid-1980's. In Oct. 2015 I bought the newest, latest iMac 27" 5K Retina display, along with 10 key keyboard, mouse, time capsule, the DVD/CD player and the Apple Care warranty. This was my third Mac computer (I absolutely loved them and my old PowerMac G5 was still running when I bought this one). I started having problems with this computer before a year was even up. All this time I have been trying to get the help I paid for from Apple.
At this point, there isn't one aspect of this computer or the accessories that works right. My computer is barely running.
Apple Care has told me to do do things that caused more problems which haven't been fixed.
They have hung up on me.
They have told me they'd have to call me back and never did.
They have told me I'd have to call them the next day and gave me a phony phone number.
The best is, that I have to have cable broadband in able for the computer to start up, which it doesn't even do right. That I can only use it on cable broadband and that I don't need a power source to use the computer.
So Apple Care doesn't even know the difference between an iMac and a laptop. Nor do they seem to know the difference between being able to do things offline and online.
The fact, I don't have cable broadband is just an excuse to not honor my warranty. Other people come here and connect to the internet, using every kind of device you can connect to the internet with and don't have any problems.
Different general computer tech people have told me this computer has multiple serious problems. It probably needs to be replaced.
As a last resort, I even snail mailed a letter to Tim Cook and heard nothing.
Now my research shows me, that Apple will NOT honor the warranty on ANY of their products and ALL of their newer products are soon defection. Furthermore, the situation seems to be getting worse.
The consensus among the tech community is that when Steve Jobs died, so did Apple.

By I'm done with this I have complained and complaint don't never give back I didn't receive my Swiffer no iPhone 8 no perfume from Victoria's Secret giveaways on underwear Taco Bell tide I'm not received none of the things that I filled out none of none of the products could you replace live by y'all's could you please leave by your words and give me what your promise that through I feel that hours and hours of those papers thank you Miss Chavis

Absolutely unacceptable customer support, expensive devices both products and its repair. Everything is overpriced.
All they want is your money and nothing more.
Providing a good service or your money? No, it's not about their company. One day people will stop buying your devices the way they do it now. I wish they cared about their loyal customers.

Customer service is awful. My problem is that smart cover scratched my ipad. I called customer service and was said that there'll be no help because this was my fault. But I'm it wasn't, it's just hard to imagine how it can actually happen. I decided to prove they were wrong and just left my ipad on a table and hadn't touched it for a week, and a week later I found new scratches.
But I'm sure they will never tell you about it on their site...

This morning at approximately 5am, I ordered a Grabcar from kyoKL at Mandarin Oriental to Pantai Panorama Condo.

I left my phone in the cab, it's offline and not on at the moment.

My friend who saw me leave kyo, said it was a blue myvi, so I'd really appreciate you guys trying to find my phone because it's super important for work.

Please get back to me at [protected]@icloud.com

Case no. [protected]. Apple Store Westfield Stratford UK 4 July 2017
Brought in iPhone 5 for same day lifted screen replacement and MiniMac for data backup help as arranged in store Saturday 2 July.
Failed both on counts as reported to a manager Mervyn Merchant .
1) no same day screen service as promised
2) no help backing phone data content to MiniMac as promised

Manager wasted more than 60mins of my time [@
£50.00 per hour], said that data backup was customer responsibility, yet staff at Bar Saturday had 'backed up' to Cloud no issue. Genius staff couldn't get a display on my MiniMac and said that was probably broken [when I said it worked before OK and has worked OK back at home today]
Manager refused to get screen replaced [at my cost] on the day, unable/refused to provide name of staff who I saw on Saturday, denying that any arrangement had been made, wouldn't tell me if any other fault existed on my iPhone having run a programme through it.
I left the store worrying about my MiniMac angry that I'd have to wait until Friday to go in again [no appointment confirmation given either] and wait up to 120mins more! My iPhone has completely died this morning, a major inconvenience, and who knows it could have be caused by their rough handling yesterday afternoon. Manager refused to believe my story, citing product issues when an invalid response message received whilst following your 'How to back up with iTunes', also saying my MiniMac was faulty when they couldn't get a display on their Store screen. I would like an apology and my phone repaired for free and data reloaded when I go into the Stratford store this Friday afternoon.

I recently found that an audiobook that I purchased from iTunes was incomplete. Missing the last 13 minutes of content. Just spent the last two hours on the phone with Apple. I was informed by a Senior Advisor from iTunes that Apple is not responsible for missing content in any item that is purchased from the iTunes store. He also informed me that I'm not entitled to a refund for the incomplete audiobook.

Received Delivery from T-Mobile of brand new IPAD around April 25, 2017.

To date I have visited the Apple store in Towson, Maryland twice and talked with too many service people on the phone for too many long periods of time.

The last visit to store resulted in the following: REQUEST FOR NEW IPAD TO REPLACE DEFECTIVE ONE THAT HAS NEVER WORKED. All anyone has to do is check the data usage and they will know that the IPAD has not been used since it was delivered to me.

When I arrived at the store to pick-up the replacement IPAD, I was handed a reconstituted IPAD to replace my new IPAD. That just does not make sense to me and I refused to take the device.

I WANT A NEW DEVICE TO REPLACE THE NEW ONE THAT HAS NEVER WORKED.

I bought an iPhone 7 for my girlfriend and she was robbed in a public transport. Thieve stole her phone.
We thought that it would not be difficult to find the phone because Apple has this special function which can find all of your Apple devices.
Unfortunately this function didn't work and showed nothing. Phone was gone and there was no way to find it.
I contacted Apple, explained what happened and asked for a refund or for another phone but they refused. I was very disappointed.
They say their products are easy to find but that is not true, that thing simply does not work.

This person has been cheated me and not delivered the product of iphone-5s
Like this no one should suffer...Pls arrest that culpret with family and put him in cell...No one should affect because of this persons...His details are mentioned below...This man is saying we Indians can't able to pluck anything from him.. Pls do something we are human... Pls...

totally disappointed with the after sales support.
current repair request no. [protected]
initial request no. [protected] - they have returned without repair stating policy issues on payment prior repair. lodged another request as mentioned above and after 15 days received the estimate again, which i have settled aed 1260/- on 16/02/2017 - still no update on the status of the repair. almost 2 months now from my initial request and one month after reloading the second request for repair. completely unacceptable approach

First off let me say that I am the poster child for Apple screw ups. I have had two iPhones both have hardware "issues". On my iPhone 5s I was going to send it in for repair like they suggested but will I get a replacement phone no no no because if they have one in the shop I would send it to me but they usually don't so I would have to do without my phone until they found out what was wrong and repaired it… Not. OK when I turned in my $700 iPhone 5s for $70 I purchased an iPhone 6s Plus. Well I didn't even have that one for two weeks before I had to get a replacement phone. What is wrong with Apple, or should I say what's wrong with me? How can I get by with all this I think we all need to get together and file a class-action lawsuit against Apple iPhones. My carrier hips to be AT&T and when you call them oh my God you would Think that they had never heard of Apple because they do not take responsibility over anything from an iPhone you have to call Apple. I told them if you sell them you are partially responsible for the #### Think that they had never heard of Apple because they do not take responsibility over anything from an iPhone you have to call Apple. I told them if you sell them you are partially responsible for the CRAP that Apple has them sell. So I just put up with my issues because I don't want have to go through the hassle of what I'm going to have to go through. AT&T and Apple both can kiss my Big fat white cellulite butt!

I used to like Apple a lot and I bought many things from them. Apple was always way to expensive, but I could understand that because quality of their products was amazing. But what happened to Apple? I bought an iPhone 7 less than a month ago and it works terribly. I have many bugs, it shuts down itself and other similar stuff. I took it back to the store where I bought it and they were not able to fix it. They said that it was probably manufacturers mistake and told that I need to contact Apple directly. Mistake? Do you even know how much iPhone 7 costs? It's incredibly expensive and by paying that kind of money I was expecting high quality! What happened to Apple? They are a lot different from what they used to be! I don't think I'll buy any of their products ever again.