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4.3 1771 Reviews

Apple Complaints Summary

59 Resolved
282 Unresolved
Our verdict: With Apple's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Apple reviews & complaints 359

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Newest Apple reviews & complaints

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6:14 am EDT
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Apple apple iphone 5s

My Apple iPhone 5S which I bought on 29 July 2016, needs a new battery.

This morning (28 May 2018) I was told by my local iStore (Port Elizabeth, South Africa) that they do no longer supply nor fit batteries for the iPhone 5S.

I find it totally unacceptable that, according to Apple, I must throw away a perfectly good 22-month-old phone because Apple no longer services this product.

Doesn't say much about Apple's support for their products, does it?

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10:57 pm EDT
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Apple iphone 6s

I charge my phone over night the phone was fully charged an 3 hours later it was dead. I drove 3/4 hour to Owen Sound to the Rogers store they told me the battery was bad so I drove to the other side of the city to the computer shop and they told me you had to change battery by appiontment so I had to go back to the Rogers store and get a new phone and the phone is only 18 months old so it cost me $275.00. I drop the phone off on a friday and they told me it would be ready Monday afternoon so I went up to Owen Sound on Tuesday and it was not fixed so they quickly checked it out and they told me it was not the battery and it was the charging system and it will cost me around $400.00 dollars. I am a mechanic when a battery goes on a car or truck it will burn the alterator out on the charging system. I think the battery went bad when it went dead so quick and burnt the charging system out. I will like it fixed I am not happy and I will tell other people about this.

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Minervia Newman
, US
Jun 26, 2018 12:25 pm EDT
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APPLE IPHONE 6S PLUS

I brought my phone to the Farmington, CT Apple store for only camera issues. The tech diagnose my phone and I was told my battery and camera stabilizer needed to be fixed. I was ok with paying for that service. Returned to the Apple Store and was told that the new stabilizer didn't pass the test. Note that I was able to use the camera but not up to apple standards. The battery they said was fine THEY said. The tech suggested I buy another phone for $300+ because they were unable to fix the phone... I said no and left the store. Couple hours later no audio/cant take calls unless phone on speaker. Today, I can't see/use camera/FaceTime or have audio...I didn't go to Apple with these issues or told that I have or would encounter these issues... This is putting me in a ugly situation that Apple created by messing with my phone... This shouldn't happen to anyone!

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1:01 pm EDT
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Apple long time no repair/replacement done by maple india staff

My i phone 6, imei no.[protected]. S.No.F73pc98eg5mn whose battery was replaced with payment of inr 1995. After battery replacement front camera not working as well as can not hear the caller voice in ear. Iphone was given on 08 march, 2018. Maple staff told we will let you in 2 days, what to be done. Now today is 15 march, 2018. Still no response. I have patient in hospital and becomes to difficult to pull on without iphone. I told same thing to staff but no response. Kindly take strict action. Get my iphone repaired or replaced at the earliest. Can not tolerate any more delays

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7:22 pm EDT
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Apple iphone 6

We returned the iphone 6 on 10/10/2017 and we still have not gotten a refund yet $350. We tried calling you but you did not answer.
We bought two phones one samsung and the iphone6 and we returned them both, costed $465. But when we first time returned the iphone 6 we did not get refund but when we returned the samsung the second time we got refund only $115 for the samsung not the apple. We don't know how did this happen.

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12:06 pm EST

Apple apple care & imac

I had felt that Apple was the greatest since the mid-1980's. In Oct. 2015 I bought the newest, latest iMac 27" 5K Retina display, along with 10 key keyboard, mouse, time capsule, the DVD/CD player and the Apple Care warranty. This was my third Mac computer (I absolutely loved them and my old PowerMac G5 was still running when I bought this one). I started having problems with this computer before a year was even up. All this time I have been trying to get the help I paid for from Apple.
At this point, there isn't one aspect of this computer or the accessories that works right. My computer is barely running.
Apple Care has told me to do do things that caused more problems which haven't been fixed.
They have hung up on me.
They have told me they'd have to call me back and never did.
They have told me I'd have to call them the next day and gave me a phony phone number.
The best is, that I have to have cable broadband in able for the computer to start up, which it doesn't even do right. That I can only use it on cable broadband and that I don't need a power source to use the computer.
So Apple Care doesn't even know the difference between an iMac and a laptop. Nor do they seem to know the difference between being able to do things offline and online.
The fact, I don't have cable broadband is just an excuse to not honor my warranty. Other people come here and connect to the internet, using every kind of device you can connect to the internet with and don't have any problems.
Different general computer tech people have told me this computer has multiple serious problems. It probably needs to be replaced.
As a last resort, I even snail mailed a letter to Tim Cook and heard nothing.
Now my research shows me, that Apple will NOT honor the warranty on ANY of their products and ALL of their newer products are soon defection. Furthermore, the situation seems to be getting worse.
The consensus among the tech community is that when Steve Jobs died, so did Apple.

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Shaun R.
, US
Jan 03, 2018 6:01 am EST

Apple has went downhill fast!

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12:51 am EST

Apple getitfree.com on the internet with all kinds of giveaways if you feel like tons of

By I'm done with this I have complained and complaint don't never give back I didn't receive my Swiffer no iPhone 8 no perfume from Victoria's Secret giveaways on underwear Taco Bell tide I'm not received none of the things that I filled out none of none of the products could you replace live by y'all's could you please leave by your words and give me what your promise that through I feel that hours and hours of those papers thank you Miss Chavis

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5:16 am EDT

Apple poor service

Absolutely unacceptable customer support, expensive devices both products and its repair. Everything is overpriced.
All they want is your money and nothing more.
Providing a good service or your money? No, it's not about their company. One day people will stop buying your devices the way they do it now. I wish they cared about their loyal customers.

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4:06 am EDT

Apple just wasting your time

Customer service is awful. My problem is that smart cover scratched my ipad. I called customer service and was said that there'll be no help because this was my fault. But I'm it wasn't, it's just hard to imagine how it can actually happen. I decided to prove they were wrong and just left my ipad on a table and hadn't touched it for a week, and a week later I found new scratches.
But I'm sure they will never tell you about it on their site...

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2:20 am EDT

Apple service

This morning at approximately 5am, I ordered a Grabcar from kyoKL at Mandarin Oriental to Pantai Panorama Condo.

I left my phone in the cab, it's offline and not on at the moment.

My friend who saw me leave kyo, said it was a blue myvi, so I'd really appreciate you guys trying to find my phone because it's super important for work.

Please get back to me at [protected]@icloud.com

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9:39 am EDT
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Apple unethical behaviour and incompetence at genius bar

Case no. [protected]. Apple Store Westfield Stratford UK 4 July 2017
Brought in iPhone 5 for same day lifted screen replacement and MiniMac for data backup help as arranged in store Saturday 2 July.
Failed both on counts as reported to a manager Mervyn Merchant .
1) no same day screen service as promised
2) no help backing phone data content to MiniMac as promised

Manager wasted more than 60mins of my time [@
£50.00 per hour], said that data backup was customer responsibility, yet staff at Bar Saturday had 'backed up' to Cloud no issue. Genius staff couldn't get a display on my MiniMac and said that was probably broken [when I said it worked before OK and has worked OK back at home today]
Manager refused to get screen replaced [at my cost] on the day, unable/refused to provide name of staff who I saw on Saturday, denying that any arrangement had been made, wouldn't tell me if any other fault existed on my iPhone having run a programme through it.
I left the store worrying about my MiniMac angry that I'd have to wait until Friday to go in again [no appointment confirmation given either] and wait up to 120mins more! My iPhone has completely died this morning, a major inconvenience, and who knows it could have be caused by their rough handling yesterday afternoon. Manager refused to believe my story, citing product issues when an invalid response message received whilst following your 'How to back up with iTunes', also saying my MiniMac was faulty when they couldn't get a display on their Store screen. I would like an apology and my phone repaired for free and data reloaded when I go into the Stratford store this Friday afternoon.

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4:09 pm EDT

Apple paid audiobook content missing. not apple's problem.

I recently found that an audiobook that I purchased from iTunes was incomplete. Missing the last 13 minutes of content. Just spent the last two hours on the phone with Apple. I was informed by a Senior Advisor from iTunes that Apple is not responsible for missing content in any item that is purchased from the iTunes store. He also informed me that I'm not entitled to a refund for the incomplete audiobook.

Read full review of Apple and 2 comments
Update by Ghost3225
Jun 30, 2017 11:30 am EDT

If I knew the house was defective, I would have never made the purchase in the first place. It's called common sense. Thanks.

Update by Ghost3225
Jun 29, 2017 5:52 pm EDT

Respectfully, that's passing the buck. Apple shouldn't be offloading it's fiduciary responsibility onto the consumer. If a product has be been purchased via iTunes, and is either incomplete or doesn't function as per the contract, than that's 100% on Apple to make it right or not offer the product for sale. Continuing to offer this product for sale is wilful negligence on the part of Apple. Apple needs to act in good faith and supply what was paid for, or refund the money in full. Simple. It's a billion dollar company. They can afford to do the right thing on this file.

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Anita Bawnghit
, US
Jun 30, 2017 11:09 am EDT

Analogy...If you bought a home, and it was missing a roof. would you call the realtor or the builder?

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Anita Bawnghit
, US
Jun 29, 2017 5:07 pm EDT

Apple only resells the content, they don't create it. Go to the person who wrote/published it.

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1:20 pm EDT

Apple ipad never connected - repair r237352285

Received Delivery from T-Mobile of brand new IPAD around April 25, 2017.

To date I have visited the Apple store in Towson, Maryland twice and talked with too many service people on the phone for too many long periods of time.

The last visit to store resulted in the following: REQUEST FOR NEW IPAD TO REPLACE DEFECTIVE ONE THAT HAS NEVER WORKED. All anyone has to do is check the data usage and they will know that the IPAD has not been used since it was delivered to me.

When I arrived at the store to pick-up the replacement IPAD, I was handed a reconstituted IPAD to replace my new IPAD. That just does not make sense to me and I refused to take the device.

I WANT A NEW DEVICE TO REPLACE THE NEW ONE THAT HAS NEVER WORKED.

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6:57 am EDT

Apple we can't find the phone

I bought an iPhone 7 for my girlfriend and she was robbed in a public transport. Thieve stole her phone.
We thought that it would not be difficult to find the phone because Apple has this special function which can find all of your Apple devices.
Unfortunately this function didn't work and showed nothing. Phone was gone and there was no way to find it.
I contacted Apple, explained what happened and asked for a refund or for another phone but they refused. I was very disappointed.
They say their products are easy to find but that is not true, that thing simply does not work.

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12:10 pm EDT
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Apple I didn't get the product

This person has been cheated me and not delivered the product of iphone-5s
Like this no one should suffer...Pls arrest that culpret with family and put him in cell...No one should affect because of this persons...His details are mentioned below...This man is saying we Indians can't able to pluck anything from him.. Pls do something we are human... Pls...

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1:20 am EST
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Apple iphone

totally disappointed with the after sales support.
current repair request no. [protected]
initial request no. [protected] - they have returned without repair stating policy issues on payment prior repair. lodged another request as mentioned above and after 15 days received the estimate again, which i have settled aed 1260/- on 16/02/2017 - still no update on the status of the repair. almost 2 months now from my initial request and one month after reloading the second request for repair. completely unacceptable approach

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12:44 pm EST
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Apple iphone 5s and iphone 6s plus

First off let me say that I am the poster child for Apple screw ups. I have had two iPhones both have hardware "issues". On my iPhone 5s I was going to send it in for repair like they suggested but will I get a replacement phone no no no because if they have one in the shop I would send it to me but they usually don't so I would have to do without my phone until they found out what was wrong and repaired it… Not. OK when I turned in my $700 iPhone 5s for $70 I purchased an iPhone 6s Plus. Well I didn't even have that one for two weeks before I had to get a replacement phone. What is wrong with Apple, or should I say what's wrong with me? How can I get by with all this I think we all need to get together and file a class-action lawsuit against Apple iPhones. My carrier hips to be AT&T and when you call them oh my God you would Think that they had never heard of Apple because they do not take responsibility over anything from an iPhone you have to call Apple. I told them if you sell them you are partially responsible for the #### Think that they had never heard of Apple because they do not take responsibility over anything from an iPhone you have to call Apple. I told them if you sell them you are partially responsible for the CRAP that Apple has them sell. So I just put up with my issues because I don't want have to go through the hassle of what I'm going to have to go through. AT&T and Apple both can kiss my Big fat white cellulite butt!

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2:47 am EST

Apple expensive products and poor quality

I used to like Apple a lot and I bought many things from them. Apple was always way to expensive, but I could understand that because quality of their products was amazing. But what happened to Apple? I bought an iPhone 7 less than a month ago and it works terribly. I have many bugs, it shuts down itself and other similar stuff. I took it back to the store where I bought it and they were not able to fix it. They said that it was probably manufacturers mistake and told that I need to contact Apple directly. Mistake? Do you even know how much iPhone 7 costs? It's incredibly expensive and by paying that kind of money I was expecting high quality! What happened to Apple? They are a lot different from what they used to be! I don't think I'll buy any of their products ever again.

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10:20 am EST

Apple phone

I have purchased a new iPhone 7 and after two weeks of use speakers stopped working. I went back to the store where I bought it and asked them to fix it. They said that it was not their responsibility and that it was manufacturers mistake. They said that I need to contact Apple.
I contacted Apple and explained what happened. I'm very disappointed with Apple, they simply did not reply. In the end I had to pay extra money to get my phone fixed!

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1:22 pm EDT
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Apple iphone 6

My iPhone 6 was in left pocket and bent from mixture of overheating and the weak structure design of the overall phone. Apple support is unresponsive in helping making comments that it will affect the bottom line delt with T-mobile they blamed it on the iphone design.

Called Apple:

Apple won't replace phone due to it not being an issue, however you may take not of the "BendGate" situation surrounding the device. A man that only goes by the name "Tony" a supposedly senior representitive of Apple was unresponsive in resolving this issue.

Have insurance on phone with T-Mobile but I refuse to pay deductable due to defective product that bends so easily look at this: http://www.cultofmac.com/297404/get-bent-shocking-history-bent-smartphones/

Apple blames T-mobile, T-mobile blames Apple and no resolution thus far and they continue to not resolve customers issue.

Many references exist to issue:

Shows the iPhone 6 bending easily without much effort.

Get bent: The shocking history of bent smartphones
http://www.cultofmac.com/297404/get-bent-shocking-history-bent-smartphones/

Will it bend? iPhone 6 takes a turn for the worse
https://www.cnet.com/news/will-it-bend-iphone-6-takes-a-turn-for-the-worse/

The crisis of the bending iPhone 6: Solving the problem
https://www.cnet.com/uk/news/the-crisis-of-the-bending-iphone-6-solving-the-problem/

Some iPhone 6 Plus Owners Accidentally Bending Their iPhones in Pockets
http://www.macrumors.com/2014/09/23/iphone-6-plus-bending-pockets/

If your iPhone 6 or 6 Plus bends, it's Apple's fault
http://betanews.com/2014/09/24/if-your-iphone-6-or-6-plus-bends-its-apples-fault/

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6:24 am EDT

Apple find my phone

I had an iPhone 6S and it was very special to me. I am a student and bought it from my savings.
About a week ago I was returning home by bus and someone took it out from my pocket . When I came back home and noticed there was no phone I immediately went online to use "Find my phone" service. It did not work! I tried several times and even contacted Apple customer care asking what to do. All they said was that I need to use the above mentioned service. I told them that it was not working and they said that I did something wrong and told me to try again. Tried and nothing!
Apple claims they have 100% protection, they claim it's easy to find your phone in case of loosing it, but the whole thing is a lie! My phone is gone forever as well as my money. Will never buy Apple products ever again!

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Apple Customer Reviews Overview

Apple is a technology giant that has been revolutionizing the industry for decades. The company is known for its innovative products, including the iPhone, iPad, MacBook, and Apple Watch. Apple's products are highly sought after by consumers around the world, and for good reason.

One of the most significant positive points of Apple is its commitment to quality. Apple products are known for their durability, reliability, and longevity. The company uses high-quality materials and rigorous testing processes to ensure that its products are of the highest quality.

Another positive point of Apple is its user-friendly design. Apple products are designed with the user in mind, making them easy to use and navigate. The company's operating system, iOS, is intuitive and straightforward, making it accessible to users of all ages and skill levels.

Apple's customer service is also highly regarded. The company offers excellent support for its products, including online resources, phone support, and in-store assistance. Apple's Genius Bar is a popular destination for customers seeking technical support and advice.

In terms of innovation, Apple is always pushing the boundaries. The company is constantly introducing new products and features that set the standard for the industry. Apple's products are often imitated by competitors, but the company remains at the forefront of innovation.

Overall, Apple is a company that is highly respected and admired by consumers and industry experts alike. Its commitment to quality, user-friendly design, customer service, and innovation make it a leader in the technology industry.

Apple In-depth Review

Product Range and Quality:

Apple offers a diverse range of innovative products that cater to various needs and preferences. From iPhones and iPads to MacBooks and Apple Watches, their product lineup is extensive and constantly evolving. The use of high-quality materials and craftsmanship ensures durability and a premium feel. Apple's commitment to cutting-edge technology and features sets them apart from competitors.

Customer Service:

Apple's customer service is known for its efficiency and knowledgeable support staff. Whether you have a question or encounter an issue, their prompt response ensures a smooth experience. Their hassle-free warranty and repair services provide peace of mind to customers, knowing that their products are well-supported.

Pricing and Value:

While Apple products are priced at a premium, the superior quality justifies the cost. Compared to similar brands, Apple offers competitive pricing, considering the long-term performance and user experience their products provide. Customers can expect value for money when investing in Apple products.

User Experience:

Apple's website design is intuitive and user-friendly, making it easy for customers to navigate and browse. The seamless experience extends to their online purchasing process, ensuring a convenient and hassle-free transaction. Apple prioritizes user experience, making it a top choice for tech enthusiasts.

Innovation and Technology:

Apple is an industry leader in technological advancements. Their continual innovation and product development push the boundaries of what is possible. The integration of software and hardware enhances the user experience, providing a seamless and intuitive interface.

Brand Reputation:

Apple is an established and reputable brand worldwide. Their strong brand loyalty among customers is a testament to their consistent delivery of high-quality products and services. Apple enjoys a positive perception of reliability and trustworthiness, making it a trusted choice for consumers.

Sustainability and Corporate Social Responsibility:

Apple is committed to environmental sustainability. They prioritize the use of renewable energy sources in their manufacturing processes, reducing their carbon footprint. Ethical sourcing and responsible supply chain practices ensure that Apple products are produced with integrity.

Accessibility and Inclusivity:

Apple understands the importance of accessibility and inclusivity. They incorporate accessibility features for individuals with disabilities, ensuring that their products are usable by all. Multilingual support and localization efforts further enhance inclusivity, making Apple products accessible to a global audience.

Community Engagement:

Apple actively engages in community initiatives, supporting educational programs and initiatives. Their philanthropic efforts and charitable contributions make a positive impact on society. By investing in the community, Apple demonstrates its commitment to making a difference.

Market Presence and Competitiveness:

Apple holds a dominant market position in various product categories. However, they face strong competition from other tech giants. Apple continuously strives to stay ahead in the market, ensuring that they remain at the forefront of innovation and customer satisfaction.

Overall Satisfaction:

Customers express overall satisfaction with Apple products. Positive reviews and testimonials from users highlight the quality and performance of Apple's offerings. With a consistent delivery of high-quality products and services, Apple continues to meet and exceed customer expectations.

How to file a complaint about Apple?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Apple in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Apple.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Apple on ComplaintsBoard.com.

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