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4.3 1771 Reviews

Apple Complaints Summary

59 Resolved
282 Unresolved
Our verdict: With Apple's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Apple reviews & complaints 359

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Newest Apple reviews & complaints

ComplaintsBoard
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12:18 am EDT
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Apple customer service

Employees at the Apple Retail store in Delaware are shockingly arrogant when it comes to interacting with the customer. The old adage of "the customer is always right" does not apply to the business model of this store. Today while in the store, I witnessed a teenage showing a lack of respect to a more mature customer. Not only did the teenage did not know how to escalate the customer's concern but she showed a stubbornness that is all too familiar with parents who have teenagers who think that they are the world. The customer who was being verbally assaulted by the teenager went to find the manager. As I was accompanying the customer to find the manager, I thought that the situation would be resolved. Boy was I wrong! The manager lacked managerial skills and did not have the ability to amend a relationship with a customer. The manager failed to see the value a customer brings to the store. Furthermore, the manager failed to listen to what the customer was saying. He focused on minor points and did not understand the major complaint of the customer. Instead of taking the initiative to inform the customer that he will handle the situation (as is customary of most retail stores) he asked the customer what he should do.

This experience has showed me that Apple, though an innovator in consumer electronics, is not concerned with the value of a customer. Apple is turning society into mindless computer systems and heartless humans.

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junior deleon
greenville, US
Nov 05, 2013 2:22 pm EST

yes hi i have a e63 nokia and is not getting my telcel phone chip and the phone is telcel.can you please help thanks.

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limo2go
, US
Feb 25, 2011 9:53 pm EST

The post by limo2go for this complaint was added to the wrong one. It applied to Apple Vacations.

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limo2go
, US
Feb 25, 2011 9:50 pm EST

What's that old saying:? Burn me once, your fault. Burn me twice, my fault. Why, after having trouble on 3 out of 5 vacations, would you continue to subject yourself to this company?

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allenm80
Cottage Grove, US
Jan 14, 2011 1:28 pm EST

My friend and I purchase thousands of dollars worth of Apple products a year and we both can honestly say they, literally, have the WORST after purchase customer service of any company we have ever dealt with no matter what location the store is at. The people dealing with issues after purchase could not be more rude and could write the book on giving attitude. It does not matter the dollar amount you spend with this company...all people are treated equally - like [censor]!

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esaydoesit
, US
Sep 13, 2009 12:32 pm EDT

Argent Snobbery not only available in Apple Retail Stores 9-13-09

I first purchased an "ipod starter kit" from Sam's Club back in the late 90's. $350 with tax.
Included software, ipod, earbuds, fm transmitter, and usb cable.
It worked so well, I fell in love with it!
Last fall, I noticed it started to malfunction so, I purchased a new ipod classic directly from Apple. No software, just ipod, earbuds, usb cable came. Shortly after purchasing the new ipod, I purchased a bose sound dock for a Christmas present for myself. $350 + tax and shipping on the ipod, $400 for the sound dock. (I save for an entire year, sometimes longer, to purchase what I consider one nice Christmas gift for myself.)
I have been online continuously trying to download the iTunes application since the time of my purchase to no avail. "iTunessetup.exe is not a valid win32 application". I have been to the "troubleshooting" page and tried absolutely everything recommended by Apple to rectify the problem, still nothing. After nearly two years of trying online, today I finally called Apple customer service to explain my dilemma and try to obtain a software cd-rom. After all my expense, I thought it would be proper compensation.
Having to pay for an isp, leaving my PC on for days at a time uses a lot of electricity as well.
The customer service rep could only express to me things I already knew, try to charge me an additional $30 for some type of agreement, repeatedly put me on hold, and tell me there would be some huge expense for purchasing the software cd-rom I was requesting.
I ended myself conversation with the representative as politely as possible. I told him I could not afford any more expense with an already defective product and that requesting a software cd-rom was my last resort to repairing the problem.
Over $1, 000.00 in purchases, time, electricity, frustration, having to restore my PC about 100 times.
Maybe not much to some.

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Larry Blaker
Noblesville, US
Aug 30, 2009 6:20 pm EDT

I found the same lack of customer support and respect at the Indianapolis Keystone Square store (Aug. 30 2009) I went in to upgrade my iphone to a G3 and what I found was a store that lacked any organization. I doubt that the sales reps (if that’s what they are) could even recognize a customer, basally I was ignored. When I started to ask an employee at the counter about the iphone I was rebuffed and told I would need to talk with one of the floor employees? I walked out! This was a waste of my personal time, which is very valuable to me. The impression I got was argent snobbery.

Larry Blaker

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3:25 pm EDT
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Apple apple lock my phone with no waring at all.

Apple has lock out my phone;

Im a current customer in good standing with ( AT&T/ APPLE) and about May or June of 2009. My Iphone stop working. I did not download any applications nor software that Apple did not advertise on thier web site. Now I can not make any callfor my phone. I cna not afford to buy a new apple phone at it's current $600.00 price, and why should I ? Im a current cusstomer in good standing. Well now I can not use my phone. Can you help me ?

Steven Victorian
[protected]@gmail.com

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lonely2009
Adelaide, AU
Aug 06, 2009 6:15 pm EDT

Steven
Go to www.quickpwn.com and download the relevant files to unlock and jailbreak your phone.
Also, you can google "the dev team" as they are the team that develop the unlocking software. Its quite simple to do.
Then you can use any carrier you wish. Just make sure you dont upgrade the software until a new jailbreak has been developed.

ComplaintsBoard
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8:50 am EDT
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Apple fraud

tony jarad/kevin reid both these people are scam artsit

tony jarad will take you moey and run he is just a fraud he will get a few pcs of iphone from the retail shops and send them to you then he will take your money but never ship your stock. dont trust him at all he is nothing but a theif the australian police fraud dept is after him if you have any dealings with this person or company please put your contact info here as we are putting a huge case against him for all the people he has scammed

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appleiphonekingfraudster
Mansfield, AU
Sep 03, 2009 8:40 am EDT

Buyer09 is Tony & Noelle Jarad hiding behind a bogus buyer. scammedbyappleiphoneking is speaking the truth about Tony Jarad and Apple Iphone King. They have comitted fraud with alot of people overseas and also in Australia.
Do not deal with them.
Soon they will find their faces all over the tv stations nationwide for defrauding alot of people. They have no honor or morals. Noelle is a fat blonde poor excuse for a female and tony Jarad is a fat bald short excuse of a male. tony jarad cheated on his wife with a prostitute in melbourne when he entertained us. Its all on video of his infidelity. theyve even ripped off another two people within australia. they were given the chance and benefit of doubt by one of their unsuspecting buyers to refund money and they have refused. Do Not deal with Tony Jarad or Noelle Jarad aka Apple Iphone King or Noelle Superstores. They are fraudsters and have blamed everyone else..meanwhile theyve ripped over $350, 000 from alot of people. Alot of chargebacks have been done also and have left other buyers in the hold. If you've been scammed by these two poor excuses for human beings, contact the victorian police in Melbourne. Email me for details.

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BUYER 09
Dallesport, US
Aug 04, 2009 11:24 am EDT

scammedbyappleiphoneking

you sound bitter are you the guy from texas the one who lied about your dealings and the one who scamed people out of $300, 000.00 usd is your name nick and from jardoo llc your name is all over the internet no wonder why appleiphoneking does not want to deal with you i waited 4 weeks for my stock tony jarad rang me a few times a week to keep me upto date so what is your problem, you sound very bitter because the deal did not go your way
you suck maybe people should slander your name all over the internet, so people know who you realy are

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BUYER 09
Dallesport, US
Aug 04, 2009 11:09 am EDT

i have recived my stock from apple iphone king with no problems e-roberts you are the scamer you take peoples money and never deliver the goods so why are you slandering other people to get your self out of the ### go and get a life
you blame other people all the time i have been told about you e-roberts, kevin reid is a broker thats all so what is your problem you lie to people about you car crash you are full of ### the person that had a car crash was another broker not you i know so dont lie

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e-roberts
, US
Jul 29, 2009 2:05 am EDT

Yes, Kevin Reid is his main point of contact in the US. Kevin is a old, grumpy, pushy, lying man. No, I have never received any phones from Tony Jarad's company "Apple Iphone King", he never could meet delivery schedules. Kevin and Tony always went around my back after I brought customers to them! They are not professional business men!

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lonely2009
Adelaide, AU
Jul 26, 2009 2:25 am EDT

e-roberts
are you saying you've never received stock from Tony Jarad's company? I know the stock is pre-ordered from the manufacturer in China...i do know there can be delays when getting the stock when its pre-ordered as mine took at least 2 weeks to get.
Do you know any associates of Tony Jarad that I should be concerned about? Does he actually have ties with Kevin Reid cause he doesnt sound like a good person to have ties with!

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e-roberts
, US
Jul 25, 2009 4:04 am EDT

I only heard negative things about Kevin Reid. He's constantly changing his number. I found out one of his numbers he was calling me from was from a payphone in Toronto Canada.

Tony Jarad is unprofessional and never keeps delivery dates. Make sure to deal with these people via www.escrow.com or some third party company to manage the funds. Don't trust them b/c they never have inventory.

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lonely2009
Adelaide, AU
Jul 21, 2009 7:15 pm EDT

scammedbyappleiphoneking, i've contacted the police in Melbourne, you have exaggerated your story a tad little dont you think? I've ordered more than once and have always recieved my stock...so what is the real story behind your dealings with this company? If this person has done so many people wrong and defrauded them, his name would be plastered all over the internet. Especially for those of us he supplies to in Australia...us Aussies dont take being ripped off very well! Maybe he has pissed you off for some reason. You havent really explained what happened in this thread and are ignoring my emails, so I take it you are bitter about a deal or this company doesnt want to deal with you and you have taken it upon yourself to slander them. Like I said, I have dealings with this company and have not been duped in anyway.

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lonely2009
Adelaide, AU
Jul 20, 2009 8:53 am EDT

Can you please contact me via email express.stocktrade@gmail.com.
Is his supplier real and did you meet Kevin Reid? Is he associated with Kevin Reid as this man doesn't have a good record according to other consumers. Please contact me.

ComplaintsBoard
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10:17 am EDT
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Apple apple &policy&

I guess I can't say I was not warned about the incredibly poor customer service and arrogant attitude of Apple.
After buying the new iPhone 3GS, and having it less than 2 weeks, phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so was to allow Apple to hold onto $700 of my money while the new phone was shipped to me and my phone was sent back... or travel over 30 miles to the nearest Apple retail store (Northridge, CA) to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "Geniuses" (that's what they actually call themselves. Further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock... but was assured that surely they would have several of my model.
Upon arriving, and waiting thirty minutes beyond my agreed appointment time, was informed that they did not, in fact, have any in stock. They then proceeded to direct me to another store (Topanga Mall, Canoga Park, CA), which was 15 miles further. I asked them to call to verify that this other store would have one in stock. The "genius" says that the store would not divulge that information, not even to him. Having no other recourse left to me, I proceeded to this second store... and was promptly informed that they too did not have any in stock either... but I could travel another 15 miles to a third store (Sherman Oaks, CA)... but they could not find out if they had any of my phone in stock.
Figuring that surely a third time would be the charm, I stupidly drove the additional miles to the third store, now almost 60 miles from my home... only to find... you guessed it. They did not have any in stock either, but would be HAPPY to order me one and I could drive back a week or so later to pick it up! I turned down the ridiculous offer and headed back to the first store, and placed the order there. Not only did they refuse to expedite the order to make up for the ordeal they just put me through over the past several hours, but would not commit to when the phone would be there for me to drive back to pick up. When I asked if they would at least call me when it came in, I was told that it was against the Apple retail store policy to do that... but I could call every day to see if it was in!
This is the incredible, ###ic arrogance of Apple and the terrible lack of customer service I had been warned about, but did not believe.
Yet another glaring reason to stick with a PC!
Question:
a) Why on Earth is it against policy to inform a customer if you have a product in stock?
b) Why could the order not be expedited or at least sent to my home to help amend the situation
c) Why is it against policy to inform a customer when their product arrives?
d) Why should ANYONE have to undergo such treatment or experience this scenario simply to replace a defective, EXPENSIVE, product that they have owned for a mere ten days?

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10:37 am EDT
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Apple Fraud

I bought an iphone from www.globseason.com for £245 + £24 bank charges as the payment was made via international bank transfer. I was informed by their customer service advisor JANE that this is all I have to pay and as part of their terms & conditions they were no extra hidden charges.

The company received my payment into their bank account and once cleared I received an email that the iphone has been posted and was given a tracking number for DHL selivery services.

I checked the tracking number and it was not showing anything, anyway 2 days later eventually when the company got back to me they said that the delay was due to the customs holding the phone in China as custom duty needs to be paid which is £132.

Nowhere on their website was stated that the buyer has to pay custom charges as I was told that the amount I paid was all I owed the company. The company then apologised and said if I buy another iphone they will pay for the customs and send 2 phones. I told them that I am not paying anything extra and that I now required a full refund which on their website the have clearly stated that they will refund the whole amount including postage charges if customer not happy with product. Well in my case I havent even received it and already not happy with the service. SInce I have asked for a refund its been 2 weeks that I have not received any correspondance from the company. It appears that they are now ignoring me.

The company detials are as follows

Beijing GLOBSEASON International Trade Co., LTD.

Address: 12 E-World Trade Building, No. 7 Haidian District, Beijing, China

Post code: 100089

E-mail: [protected]@188.com

MSN: [protected]@hotmail.com

Phone: [protected]

Their bank details are as follows

Bank name:Bank of China Guangdong Branch
Address:12 E-World Trade Building, No. 7 Haidian District
City:Beijing
Country: China
Beneficiary name: Mi Tian
(First name:Mi Last name:Tian )
Beneficiary A/C NO. [protected]-0
SWIFT number:BKCH CN BJ 400

I dont know what to do how to recover my money as I am not getting anywhere with this company.

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Update by Immy786
May 22, 2009 2:54 pm EDT

Please anybody out there who knows what canbe done against this company so we can all get our money back. Anybody with the same problem you can contact me on imran6959@blueyonder.co.uk. Together i am sure we will come to some sort of soloution.

Thanks

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clmakell
, US
Aug 08, 2016 5:26 am EDT

I visited the Verizon Store at Bowie Town Center to have the voice control deactivated from my phone. The salesman took my phone and stated their is a glitch with the voice control command, whereas you have to reset the phone back to the factory settings from the computer to deactivate the voice control command. I went home and did just that. I reset the phone as instructed, which removed most of my apps and pictures. AND THE VOICE COMMAND WAS STILL ON. My 19yr old son, discovered what I was doing, and began researching this issue. His finding were just the opposite. HE FIXED THE PROBLEM RIGHT AWAY.
Please provide more training to your salespeople.

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Pam Ross
Haven, AU
Aug 08, 2016 5:26 am EDT

As I was coming through the checkout there was a big 20% off Iphones sign, so I decided to get one for my grandson, but I was charged the full price for it at the checkout and when I pointed this out to the operator she checked and said the sign definately said 20% off, then went on to say "Oh but that finished on the 28th" If that was the case the sign should have been taken down or the store should honour their mistake as I only bought it because of the sign, thankyou Pam Ross

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jimmyhurrah!
Goldsboro, US
Aug 08, 2016 5:26 am EDT

I hacked my iphone because I didn't want AT&T. I don't know why I have to hack my phone just to use it for the carrier I want.
It worked fine and for a time it was good.
Apple updated my phone and programed my Iphone to work against me.
I've been battling with this and have had no phone for the past five days.
I'm considering going to Dallas to protest AT&T headquarters to give me my phone back.
I regret this iphone. I regret it and I don't know how I've kept myself from smashing it into an abyss of smashed phone.
In fact I may never buy a smart phone ever again unless mozilla really announces to the world the triumph that would be the sea bird. I would shout my delight from the roof tops. I would March in the streets for this victory.

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torero
Vancouver, CA
Aug 08, 2016 5:26 am EDT

With all the wriiten compalints, I also have a bad experience with fido availing to use the fido dollars to get an iphone. It was all lies, promises and custome fooling. How do we get even with them. Is there anybody out there who can help us and stop this company on their bad business practices. we can keep on complaining but this company is just keep on hiring people who are ready to lie and deceive people to get business. What a bad practice in North america. how about business bureau and media? we should not sit back and let this company fool more people.

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Jay Silvutt
, US
Jun 03, 2016 8:23 am EDT

I purchased the iphone from Iphonegearusa.com for the price of $199 plus tax. They have 1-800 number for sale support. I talked to them and they only take money order and check. I sent check to them and they cashed my check. They sent me an email and notified me that the phone is back order and I have to wait for 3 weeks. I waited and waited and as of today it is 1 year I still do not receive the phone. I called again but no answer. I checked the address location but there is no iphonegearusa.com
I know that it was scam and i lost $214 without getting my money back. Please please becareful for this website. I also checked on the website and there isnt any of this website any longer.

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3:23 am EDT
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Apple itunes

I know this isn't much of a complaint and seems pathetic but shows the point. It seems that itunes has everysong that ever existed, including songs that existed over 20 yrs ago.WRONG! One of my several Favourite Artists 'Selwyn' who has had approx. 3 hits and two albums released in the last decade, but yet he seems not too exist on iTunes. I have have tried numerous times searching and 'power searching' on the iTunes store, but nothing has come up.

Some of Selwyn's hits include: 'Rich Girl' (2002). 'Boomin' (2004/05). 'Like This, Like That' (around 2004) and his second album is entitled 'One Way'

If anyone has any info on this topic please email me at: [protected]@hotmail.com

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Gene Ziegler
, US
Aug 22, 2016 3:15 am EDT

Since the most recent update to the VZ Navigator App, when I attempt to type content in the "Search" field, the app locks up. No letter appears in to field, but on the key board the letter I've attempted to type is high lighted but then the screen locks up.

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Deborah Hagy
, US
Apr 06, 2016 12:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sept. and Oct. their was many iTunes charge on my bank statement. My card had been stole and I did realize all these charges. I am 62 Years old in poor health and only get %581 Month and there was @2, 030 withdrawn frm my account

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apple 4g
, US
May 27, 2012 2:55 am EDT

i lost my apple 4G cell phone in ahmedabad, naranpura on 20th may '12.

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Lou Ann Bohn
Forest Lake, US
Jul 16, 2012 7:04 pm EDT

I have been billed for games that were not authorized by me.

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reina wyman
Ceres, US
Feb 07, 2010 8:09 pm EST

i was overcharged on itunes some of the things i had not even purchased and they wont refund it back

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Dan
Dublin, US
Dec 28, 2008 3:35 am EST

I've been using iTunes for well over 4 years now. Like clockwork, there is routinely a new version of iTunes available for install with new improvements. On each of these notifications of the availability of a newer version the specifics of what has been changed are never offered. After repairing my laptop, i was prompted with an iTunes update, so a usual I agreed to the new version. It wasn't until after I downloaded the new version (8.0.2.20) that I noticed a new artist in my artist list entitled 'Compilations'. Upon further investigation I discovered that while many of the artists in the compilations list were still accessible through the regular artists list, other were not. In other words, several of my artists now only appear under compilations, and are only able to be viewed and played by browsing through the compilations list. This is an unchangeable patch to the new version... Upon researching a general customer service email address to file a complaint with the company, I discovered there is no such address, and the only path to sending a customer service email is painstaking and only turns up dead ends and answers/recommendations to unrelated issues. I'm incredibly dissatisfied with the iTunes customer service, and the program designers who decided this was an acceptable change.

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nomobobby
, US
Jan 01, 2012 12:16 am EST

I tried 2 download a file TEN F___ING TIMES, it compeletly downloaded, and then CUT OUT, saying it was CORRUTED> CLEAN UP UR FREAKING FILES APPLE!

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doejosep
Kalamazoo, US
Nov 26, 2012 8:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wonder why iTunes for windows is the slowest programs that I have ever used since the very first Mac was built. It always takes minutes to tens of minutes to process anything and it can only process one thing at a time, plus it slows down every computer, while in use, I have ever used it on. It is so bad it almost seems designed so windows users get paid back for not owning and apple computer. Well apple I own 4 Iphones and two Ipads can't you throw me a bone. I have tried iTunes on 10 different windows computers with OS ranging from XP to Windows 8 with the same results every time. I have been trying for the last 20 minutes just update my playlist . It is pathetic and consumers need to demand better. It is not just you but the program. I keep loading every update and keep praying that is will be faster but no. I hear from my friends that oh it is that ITunes is just slow, get used to it. We shouldn't get used to it. While on the subject why does it take an hour to sync a few gigs of data through the apple cable or sometimes two hours to perform a software update on the phone?

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macosxmac
, GB
Aug 30, 2010 12:37 am EDT

I have that problem too, but don't take it out on the iTunes store! It would be impossible for iTunes to have every song! Try using a p2p file sharing program or torrents.

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Arnold007
, NL
Jun 29, 2009 4:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with the fact that you can't contact Apple if you don't like 'features' that they have put in the new version iTunes. For me it were other things that could be done in older versions of iTunes, but you can't do in the latest version. Just the fact that you don't seem to be able to complain to Apple about it (never mind that anything should be done about it), is, to say the least, annoying. I think it would be a good thing if you had at least option to go back to an older version of iTunes.

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10:11 am EDT
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Apple warranty issues

My wife and I purchased an Apple IMAC computer from Best Buy 4/14/08. I was told by Apple and Best Buy that we had one year from purchase to decide if we wanted to purchase the extended warranty on the computer. Getting near the end for the opportunity to purchase the extended warranty, I decided to call and purchase the extended warranty on 3/29/09 (within my purchased date by over two weeks). When I called Apple Company they showed a purchased date of March 2, 2017. They mentioned that I would need to fax my receipt over to them, which I did showing my purchase was on 4/14/08. Later that night I was sent an email from Apple, with no point of contact, no phone number, and with the email address donotreply.apple.com (in other words - don't bother us!) telling me I was turned down because according to their records, March 2, 2017 was the date of purchase. Per their records they denied me due to the product was purchased as an open-box or demo model, which I did not know. Apple stated that if the box is open, thats when the one year starts to count down, not when I actually purchased the product. They said that all retailers are fully aware of this and should have explained this to me. I told them no such explanation was ever was ever given to me, and if that was the case with Apple's practice, why wouldn't you require the consumer to sign something stating this to cover their tracks-, no answer from the people I talk to at apple. I told them that this was very misleading and ask them how would the consumer know anything about this rule. Apple's employees could only say they were sorry and agreed this didn't seem right but could not do anything about it- I always thought that Apple prided itself for thinking outside the box - but apparently from my experience, Apple is just another big company using/abusing words of choice. And to think, I always stood on Apple's side with their products, and expressed to other consumers my great satisfaction and how they were much better than their competitors. This experience has changed my outlook on Apple and it's service-

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Sad Apple User
Mahopac, US
Jun 27, 2013 6:42 am EDT
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I purchased an Apple Time Capsule in December 2017. June 23rd, I noticed my wifi was down and had no power to the Time Capsule. I made an appointment with the Genius bar at the Apple Store where they tested it, tried a new power cord, etc. A new Time Capsule was ordered which will supposedly be available for pick up in a few days.

So I asked about my data. The reply was, it is not their policy to do data recovery AND If I were to take it to someone to recover my 6 months of back-up, it will void the warranty. It is my choice - lose the replacement Time Capsule to recover my data - no guarantee that the data is still there - or, hand over the damaged TC with my personal work, email, photos, and other data to Apple land, not knowing where my sensitive data may end up, and get a new TC which may only last another 6 months. It surprises me that they would take responsibility of someone's data.

How can APPLE not allow me to try to recover my data? I feel like a hostage. No matter what I do, its going to cost me. I'm so upset because I've been a loyal Apple customer since the 80's - as a graphic designer, Apple is the only way to go as far as my work goes - I know now that some of APPLE'S other products are not as reliable. Very sad.

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Karim Romman
Pasadena, US
May 11, 2012 12:40 pm EDT
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I bought my IPHONE 3GS - serial number 85938RFT3NR - in 2017. I paid for it in full and became my own property.
I travel overseas and I feel very comfortable using my own phone all the time so I got it unlocked not to change carriers but to be able to use it in my travel. Unlocking the phone is legal and it was not under warranty. I basically exercised my right to do what I want with my property.
I also have an "IPOD" that I updated with "ITUNES" this last weekend with no problem. While I was at it I updated my "IPHONE" too. My "IPOD" update went smoothly but to my surprise when I updated my phone, that transferred my several hundred dollars investment in "IPHONE" into a worthless "paper weight".
I took my IPHONE to AT &T store and after an hour I was advised that this is an "Apple" issue not an "AT &T" issue. The technician at the local "APPLE" store said that "THE ONLY THING" that can be done is to get a new phone.
I checked on the internet and found that many "victims" have fallen in the trap and found several sites that sell software to undo the harm. I bought one of them and worked several frustrating useless hours to get my phone back but it did not work.
Since I found that many victims faced the exact mishap that happened to me, then this is an issue that "Apple" knows about or should know about.
APPLE" has teams of the most technically savvy advanced individuals in the industry. "APPLE" can easily detect any changes made to any IPHONE
With that simple task in hand, "APPLE" should do the right and responsible thing by :
• Refusing to update the phone saying "THIS PHONE CANNOT BE UPDATED".
• A warning box saying "ANY CHANGES MADE TO THE IPHONE WITHOUT AUTHORIZATION MAY CAUSE DAMAGE. Then give the customer the choice to cancel or proceed.
But Allowing the "update-destruction" to go on without any warning for an hour till it is irreversible is evil, mean spirited and not acceptable for many innocent well meaning trusting loyal "APPLE" customers.
The following 2 facts are very important:
1 - Destroying existing IPHONE creates demand for new IPHONE and bigger profits
2 - "APPLE" refuses to change policy.
These 2 facts shows "APPLE'S" greed and their determination to profit at any cost with total disregard or any sense of responsibility toward the average person for whom an IPHONE is a significant investment

It even sounds more that "APPLE" is intentionally punishing and taking revenge on those that dare to use the phones they own legally without paying for "APPLE".
The facts:
• I did pay in full for the phone
• I legally unlocked it to use in my travel.
• Trusting the APPLE name and associated products like ITUNES I innocently tried to update a good working product.
• The " UPDATE" - more correctly the total destruction - took about an hour. During that hour there was no warning or a hint of any problem till ITUNES finished destroying the phone.
• To my knowledge I did not do anything illegal to lose my investment. Apple did nothing to warn me about the loss.
I am very offended by Apple's response to me and to the BBB that they are not going to do anything about it. I am open to be part of any class action suit to correct what is wrong

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Les Kalmar
Hallam, AU
Apr 19, 2011 12:19 pm EDT
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Sales person knew that I needed it for Skype, 6weeks after purchasing it to my total surprise she had sold me the IPad 1, with no camera, all up I spent over 800 dollars, case, extended warranty, and now it seems useless to me, and no web cam to add to it makes it totally impossible, after speaking with the computer manager Richard he said that it was too late, being 6 weeks already, and they will not exchange it., not even a compromise, exchange maybe, plus cash, was never offered, it was a plain bad luck., my argument is, that both IPads were available, yet the difference was never brought up, in the store, the female assistant remain silent., I rang Apple, and was told that I didn't purchase it directly, so your argument is with Dick Smith, they replied, I said if they choose to sell the products, then they should train the sales staff, I'm left shocked, and feel no use for this IPad, and feel very strongly that I was treated, as an unfair sale, and to think they could real ease a state of the art computer, in 2017, with no in built camera, and no plugin web cam available at all!?, if the man Dick Smith himself was still at the helm, I wouldn't be making this complaint, I would of rung him directly, hoping to hear some good news, being a sales agent myself, pushing such a huge range of products, with a great reputation, I won't be recommending, Dick Smith, Apple to no one!, thanking you for your ears, Les Kalmar.

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dick smith :D
Dandenong, AU
Apr 29, 2011 11:58 am EDT

National consumer hotline will not help ignorance. I am sorry but you clearly take no responsibility for your own actions and look to blame anyone else for not fulfilling your dreams and desires.
No sales person is going to talk you out of buying the latest and greatest and convince you to buy a heavily discounted & discontinued model with no benefit in it for them whatsoever as they are poorly trained. I am sure she was very adept in her position but you are simply a severely ill informed consumer.
And to say it took you six weeks to notice is just pathetic.

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sikha123
, IN
Apr 19, 2011 1:04 pm EDT

Here is the fault of female assistant, I think they can compromise with you or should be exchange it. You can also register your complaint at national consumer helpline if you have any query they will help you.

I have the contact details of consumer helpline.
Nationalconsumerhelpline.in
Their telpphone no: [protected].

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Apple iphone warranty sucks

I bought a 3G iphone in South Africa from a Vodacom, a national cell provider, last December but I live in Australia. Unfortunately I wasnt told that the warranty is country specific and not international. So now that my iphone has a massive software issue I cant get a replacement. How can a huge growth company known for thinking outside the box and quality be so incredibly narrow minded when it comes to customers needs and idiotic warranty. What if youre a jetsetting business person and your iphone takes a nose dive? Totally ridiculous. Customer support at the “genius bar” told me they couldnt do anything. That was it. AU$1000 phone for nothing! I feel conned and robbed!
Ill never buy Apple products again due to the bad service.

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Cee-Jay
, ZA
Mar 20, 2014 7:25 am EDT
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Hi,
I bought myself an Apple I-Phone 3GS about two weeks ago, the phone is in pristine condition, we did a software update and now it has the ''popular'' flashing Apple sign, i took it in to the I-Store in Port Elizabeth SA where they told me it is a vintage phone and they offer no back up on it? I understand it is not a new phone anymore, but i just paid R1000.00 for it and now it is useless, is there anyway that Apple might be able to assist? I do not have the financial back up to buy a I-phone 5, and I really love the Apple product (my first one now) I would really like to carry on using the products but if they don't offer any back up then it does not make sense to spend money on something I cannot use.
Is there anyway to assist in this matter? I do not mind paying, but they offer no assistance at all.

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Apple fraud

Hi,

I got an e mail offer for the Apple I Phone @ $220.00 with shipping cost to India by Rose Kingslay ( E Mail - [protected]@gmail.com ) and then i received a several phone calls from her GM form mentioned No's ( +[protected] / +[protected] / +[protected] ) and told me to transfer the money in their Indian account.After depositing the payment now they are not sending the Cell phone and demanding for more payment.

Does anyone knows this people ? Are they cheater ?

Please if someone knows how to deal with such people...guide me on [protected]@yahoo.in

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Jetashree
, IN
Sep 04, 2013 4:34 am EDT

The Managing Director
Apple India

Sir
I purchased an apple handset (Model: I Phone 4, Serial No: DX8L5C8WDP0N, IMEI No. [protected]) from Jai Sachidanand Telecom, E-1/E-2, Chanakaya Place Part 1, Sai Complex, 40 feet Road Market, Opposite C-1 Janak Puri, New Delhi 110059, Phone [protected] on 20/08/2013 for Rs. 26500/-. The very next day the handset exhibited all sorts of malfunction viz. hanging and switching off all of a sudden. Consequently on 23/08/2013, I approached the service centre named Future World, Retail Pvt. Ltd. N-9 Outer circle Connaught Place New Delhi – 110001, Phone: 011-[protected] and the set was returned to me after minor repairs. Astonishingly the set repeatedly showed same problems with the result that I was once again forced to visit the same service centre on 24/08/2013. This time the set was replaced with the so called new product (Serial No. C3KKT1THDP0N and IMEI No [protected]).
My miseries did not end here because this set too has problems, (viz. defective camera, occasional vanishing of missed calls etc.). It seems as if the company provides refurbished sets in the name of replacement.
I request the higher authorities to intervene immediately so that I may not be put into further harassment.
Thanking you

Sincerely yours
Jetashree Chopra

____________________________________________________________
Residence: B – 101 Himachali Apartments, Plot – 8, Sector – 3, Dwarka, Delhi - 110075

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E.TAWFEEQ NOOH
, IN
Feb 05, 2013 9:13 am EST

LOST MY MOBILE ON 4TH FEBRUARY, 2013.AT 3RD FLOOR (CLASS 12-C), SBOA MATRICULATION HIGHER SECONDARY SCHOOL, ANNA NAGAR, CHENNAI 600 101.TAMIL NADU, INDIA.NOW THE MOBILE IS SWITCHED OFF.I TOO HAVE MY IMEI NUMBER WITH ME.PLEASE TRACE IT AS SOON AS POSSIBLE.

sangram shinde
sangram shinde
, IN
Jan 03, 2012 7:17 am EST
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sir i have lost my mobile on april 3 rd 2010 name :sangram shinde add:49-411/10/a bapu nagar chintal phonemodel ;A1303 APPPLE I PHONE 3GS 16GB, IMEI NUMBER ;[protected] CARRIER :VODAPHONE last used num;[protected] contact num ;[protected] . sir plz find my phone

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Happy Mom222
, US
Sep 04, 2013 10:46 am EDT

My iphone runs out of battery overnight!

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flgator346
, US
Apr 27, 2009 10:18 am EDT

Thats your fault. Who in their right mind will order from an email. That was fraud. You cant blame Apple for your dumb mistakes!

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Jon
Medina, US
Mar 16, 2009 4:29 pm EDT

You're not going to get a phone or your money back. If something sounds too good to be true, ie - an iphone from India costing half retail, then it is.
In all honesty you're lucky to have been taken for so little. Lots of people lose thousands of dollars to scammers in schemes like this.

Jon

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Apple 2 year old exposed to hard core porn

Today at 3:00pm, my 2 year old son and I went to the Galleria mall specifically to make a purchase of a new lap top from the Apple store. We entered the store and a very thin lap top caught my eye. I opened it up and noticed that someone's email was on the screen. I pushed one large button and a hard core porn website came up on the screen that my 2 year old was definitely focused on. I didn't know how to close the site, so we walked away.
I am shocked that anyone can go to a retail store to make a large and honest purchase from such a supposedly reputable establishment and be subject to such offensive content. PLEASE DO NOT TAKE KIDS TO THE APPLE RETAIL STORE, YOUR ARE RISKING A CHANCE OF THEM BEING SUBJECT TO PORN.

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Doug williams
boulder, US
Oct 22, 2009 2:00 am EDT

I have been in the Apple Store in Boulder many times and the last few times the person in the orange shirt was
talking to his friends as I stood there waiting for help I did not get his name he was tall and rather large with
dark hair. I try not to go there any more...it seems more like a college campus than a professional store.

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AtotheB
Glasgow, GB
Aug 15, 2009 8:18 pm EDT

You sir are a ### tard.

Lesson 1:
Don't read other peoples mail.

Lesson 2:
Learn to spell Laptop.

Lesson 3:
Mac's don't come 'pre-porn'ed, customers usually do that after purchase.

Carly
Carly
Kalispell, US
Dec 18, 2008 3:43 pm EST

That's the problem when a customer goes to an electronic store of any kind. All the computers are connected to the internet so customers can view internet speed and specs like that, and the computers themselves are available for the customers to preview and tryout. So not all customers are mature enough to maintain themselves in a store, but ususually the employees go around and swamp the computers so they're available for viewing by the next customers. It's not that Apple is a bad store, it's just that bad customers manage to find their ways in.

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Apple fraud and cheating

I bought an iPhone 3G on Sept 20, 08. The phone broke at 32 days (Oct 22, only white screen can be seen) while I was charging it using a computer and Apple's USB cable. I did not abuse it nor drop it at all. I bought a protective skin right after buying the phone.

After hours of conversation with Apple technician, I was told to go to the Apple store at Northbrook, Illinois. It was swapped with a refurbished phone only. After using the refurbished phone for a few days, it started to behave funny, the light had problem. After another round of conversation, the customer support finally agreed to send me a brand new one. The brand new phone is concluded as a broken BRAND NEW phone since it does not take any SIM cards AT&T put in.

I went back to the Apple store, I was offered another reburbished phone again. I refused to take it. I was told by the technican in the store if the phone was bought in an Apple store, it is subject to be replaced by a brand new phone. Since the phone was purchased in a AT&T store, only refurbished phone can be offered as a replacement. I feel unreasonable on this kind of arrangement since customers who buy iphone from AT&T are treated unequally and were not warned in advance. Moreover, AT&T is the only phone company which is authorized by Apple to sell iphone. Even if I go back to AT&T, Apple does not authorize AT&T to swap a brand new for the customer either.

Another thing is : a customer uses $299 to buy a brand new phone and if it broke, there is no reason it is replaced by a refurbished phone when the phone is still under warranty. All the technicians and customer support person keep telling customers 'refurbished phone' is not being used by anyone before but were heavily tested. I think this is a big lie since they could not answer me how they first justify to make a brand new phone to become a refurbished phone.

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Dano R
Calgary, CA
Feb 25, 2011 4:33 pm EST
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Still no response from anyone at Apple

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Dano R
Calgary, CA
Feb 25, 2011 4:32 pm EST
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My son has been trying to buy a new Macbook Pro on the apple.ca site. He is a student at University. The cost of the computer on the apple.ca site is: $2, 049 base price, plus $90 for an upgrade to the high res glossy screen, plus $5 Alberta recycling fee, for a Total of $2, 144. The website does not disclose to customers what the tax will be, BUT in Alberta it is a flat 5% GST. The total should be $2251.20. He has tried to put this through on his VISA card BUT Apple tries to charge his card $2, 487.54. I have talked to numerous Apple employees, some of whom have tried to tell me this is not Apples problem because Apple does not collect the tax, the government does. (Wrong, Apple collects taxes and remits the tax collected to the government). Other Apple employees simply have no idea what I am talking about. Just what Apple does with the extra 11% is unknown. Is it remitted to the government or is it simply a skimming operation? Whatever, my son wants to buy a computer and not get cheated by Apple.
A) Does anyone at Apple have the intelligence to comprehend this? So far...no.
B) Does anyone at Apple care? So far...no.
C) Can this person that cares fix this problem? So far...no.

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Apple iphone sucks

SO YESTERDAY IM ON THE PHONE WITH APPLE TRYING TO GET MY PHONE TO SYNC TO MY ITUNES. THEY COULDNT FIGURE IT OUT SO THEY HAD ME REBOOT THE PHONE. I TRIED THAT AND IT STILL WOULDNT CONNECT. TRIED IT ON MY LAP TOP, NOTHING. TOOK IT TO THE APPLE STORE TODAY AND IT WOULDNT WORK ON THEIR COMPUTERS. THEY LOOKED AT MY PHONE AND SAID THEY WILL NOT COVER IT UNDER WARRANTY AND IT WILL COST $200 TO FIX. BECAUSE OF THE SCRATCHES AND DINGS ON IT. (BTW THE PHONE WORKS PERFECTLY AND HAS NEVER HAD ANY PROBLEMS) sO I COME BACK HOME AND CALL APPLE AND THEY TELL ME THAT THEY ARE GOING TO CALL THE APPLE STORE AND MAKE AN ARANGMENT FOR ME TO GET IT LOOKED AT AND THE LADY CLEARLY STATED THAT IF THEY CANT FIX IT THEY WILL REPLACE IT. SO I USE MY GAS ONCE AGAIN AND DRIVE TO THE APPLE STORE, AND AGAIN THEY TELL ME THEY WILL NOT TOUCH IT. THEY ALSO PUT A NOTE ON MY PHONE THAT ITS DAMAGED BEYOND REPAIR. (COME ON ITS A PHONE IT GETS SCRATCHES.

THATS LIKE IF YOUR ENGINE BLEW IN YOUR NEW CAR, AND THEY WOULDNT FIX IT BECAUSE IT HAD A DENT AND SCRATCHED ON IT. IF YOU HAVE A WARRANTY IT COVERS IT. UNLESS YOU DID SOMETHING TO MODIFY IT TO CAUSE THE ENGINE TO BLOW, OR MY PHONE TO NOT SYNC TO ITUNES...

I COME BACK HOME AND CALL APPLE SUPPORT AGAIN AND IM ON HOLE AGAIN. THE GUY THAT READ MY ACCOUND SAYS " WELL IT SAYS HERE THAT THE PHONE IS DAMAGED BEYOND REPAIR SO WE CANT DO ANYHTING ABOUT IT" I ASKED.. "SO YOUR PRETTY MUCH TELLING ME THE PHONE IS JUNK?" HE REPLIES "YES, WELL U CAN STILL USE THE PHONE RIGHT?" YEA BUT I CANT GET THE UPDATES OR ADD SONGS TO ITUNES OR DOWNLOAD APPS. HE WAS KINDA SPEACHLESS FOR A WHILE BECAUSE THERE WAS NOTHING THEY CAN DO... I TOLD HIM "I WORK IN RETAIL, AND IF WE HAVE A MAD CUSTOMER, W DO WHATEVER WE CAN TO MAKE THEM HAPPY. iVE SEEN BBQ'S GO OUT THE DOOR FOR FREE BECAUSE WE MESSED UP OR SOMETHING HAPPENED WITH A CUSTOMERS ORDER OR SOMETHING.

THIS IS CRAP AND APPLE CAN GO TO HELL IN A HAND BASKET ON FIRE!

I CAN TOTALLY SEE IT IF IT WAS MISSING PARTS OR THE SCREEN WAS CRACKED, BUT NOTHING IT WRONG WITH IT, ITS JUST SCRATCHED, NORMAL WEAR AND TEAR.

ANYONE HAVE ANY IDEAS?

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Apple Poorly tested products

The original iPhone was a Christmas gift to me. It looks great, and sounds like it would be very helpful and make one very productive.

Nonsense!

I got my iPhone well after the original release. It malfunctioned monthly for the first four months I had it. Time and time again, I learned, Apple had shipped the product without adequately testing the software required the make it work properly. Release after release of software was supposed to fix the bugs. It didn't happen.

After four consecutive months of problems, and more than a dozen hours in Apple Stores and installing updated software, a supervisor on the telephone told me that he would send me a temporary unit by overnight air and have my unit examined and either repaired or replaced. His overnight shipment arrived SIX days later because Apple Computer cannot even write a shipping label correctly. They omitted the signficiant information I provide (and lied on the phone saying it was on the label). By the time the temporary unit arrived, a new version of software seemed to fix the problem.

Knowing that my original iPhone was such a lemon, the same person bought me the new iPhone 3G hoping that it would come with properly tested software. It did not. What I have subsequentlly been told by an Apple employee is: (1) the 3G network coverage supplied by AT&T is sparse in many large cities (I live in Chicago, and that is my experience), (2) in 3G mode if you leave an area of 3G coverage a call in progress is dropped, (3) in 3G mode the battery runs down twice as fast so that you can't make it through the day without recharging if you use it much, and (4) there are known software problems which Apple prefers not to advertise. In short, Apple and their partner-in-misrepresentation AT&T, have set up a very glitzy advertising campaign to sell a product with known shortfalls that they never mention.

I [censor]ed enough to get a refund on my 3G. However, I am still stuck with the original iPhone which is equally useless unless you get a thrill out of diagnosing failures and fixing them.

I have better things to do.

It will be a cold day in hell before I ever buy anything else of Apple Computer.

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Fani albert malinga
, ZA
Jan 04, 2020 2:57 pm EST
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I started to use the phone after delivery but I found that the battery was dead and recharged the phone then after that I use it then the battery went down quickly I don't know why because its a new phone please help me from [protected] I'd [protected] thank you

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Apraku
, GH
Nov 12, 2018 11:31 am EST

i won to un lock my iphone 5s lock to tracfefone network

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Dianna Langston-Eller
, US
Sep 18, 2018 8:00 am EDT

However the order never reached your desk. Now its asking me to choose another silver deal. Send me the iPhone and stop scamming people. Getting us to buy the products and never sent me the visa gift card..now no iPhone. .PLEASE send me the prducts..NOW

I've ordered coffee. and canon ink. What is the deal?

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miliq69
Miami, US
Oct 01, 2012 7:06 pm EDT

What best buy has with their customers is very disrespectful. You tell them you want to get on the waiting list for the iPhone 5 and they tell you to get in line to ask. After waiting 2 hours and a half they tell you the waiting list for the iPhone 5 is closed. Please inform your personal better to tell their customers everything from the very beginning because no one goes there to waste their time

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Cassio
, BR
Jul 03, 2012 1:01 pm EDT

Mobilecom New York sold me an iPhone and told me it was unlocked. It turns out it wasn't. They also charged me $99 for a protection plan they said was for apple but didn't give me any information on it. I then went to an Apple store and they verified that the phone wasn't unlocked and didn't have the protection plan attached to it.

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e55097
, IT
Nov 02, 2011 12:50 pm EDT

I bought a Iphone 3GS for 446 dollar. When I came back to Italy I opened the pack and I discovered that it is an Iphone 3 g, completely malfunctioning and with the battery spent; the phone itself is used.
I wasn't able to think that this robbery may happen in the center of New York.

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Att could care less about the customers
kansas city, US
Jan 10, 2011 6:31 pm EST

i have a bad phone that won't take the software updates. i am willing to pay for an upgrade but they want to charge full price because i'm not eligible for their upgrade. they don't care about the customer being happy. basically they said "TOO BAD" JUST KEEP PAYING THE BILL. I bet when it's time to renew the contract, they'll be all super nice, but at that time it will be too late for me.

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bmartin2009
Dallas, US
Dec 07, 2009 10:03 am EST

AT&T Iphone 3 G dropped calls? Please feel free to contact me in confidence to discuss any issues. As noted at this point we are merely researching and discussing complaints to determine if there is any allegations of merit. You may reach me at barbmartin_2000@yahoo.com
Thank you,
Barbara Martin
Public Consultant

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RTV
, BG
Aug 20, 2009 12:53 pm EDT

I order a iphone and what thy send was a pair of shoes from 5 usd, after that no service and nobody who answer in a normal way, so i think i lost my money.
So people DONT order nothink by this company they are cheating U.
Iff they send me anyway the iphone i will let u know.

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DanaB
, US
Nov 13, 2011 9:44 pm EST
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I bought 3 (!) supposedly SIM free i phone 4 from those cons. Turns out they phones are locked (AT&T). BEWARE of MOBILECOM at 566 7th Ave.

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Apple apple incompetence a 7 month ordeal and counting...

This is my impotent complaint-rant against Apple Computers. It is posted here because Apple Computers doesn't want to hear about complaints. However, in the very odd chance one of their telereps actually addressing a complaint, the odds are even worse that you will receive even remotely decent service. The following is a tale of mass incompetence--not for the faint of heart :

July 20th, 2007: I order a MacBookPro online directly from Apple Computers.

Mid-August, 2007: MacBook Pro arrives DOA (dead on arrival)

During a telephone call Apple Computers promise a new Mac within days.

2 weeks pass and no Mac

I contact Mac concerning the fact that nothing has arrived. Apple re-promises that the MacBook Pro is being shipped within 48 hrs and arriving within two weeks(!); they offer to throw in a product from their store to compensate for the time delay (limit: $50). I agree but do not yet choose a product.

13 days later, I check the tracking number and see that the MacBook HASN'T EVEN BEEN SHIPPED. The following day (a Friday) I contact Apple to complain. They promise updates throughout the weekend from "a team" that is working on getting it to me ASAP.

I wait, but there is virtually NO COTACT FROM APPLE THOUGHOUT FRIDAY OR THE WHOLE WEEKEND.

I call Monday, demand to speak with a manager, and discover that NO ACTION HAS BEEN MADE ON MY CASE. The manager I speak with asks if she can call me back in 45 minutes to "look into your case". She refuses to acknowledge that this is, in fact, bad service (only repeating again and again, "I understand that you are upset, but let's see what we can do . . ."). 1.5 hrs later, SHE HAS NOT CALLED BACK, so I call the Apple management team AGAIN(!). They offer NO EXPLANATION for why no action was taken during the previous weekend or why the manager did not return my call. I inform this second manager that it is perhaps unwise to promise a client that you will call them back and not do so when said client is already receiving terrible service.

Although this second manager also refuses to acknowledge that this is bad service, she does offer a credit of $200.00 (or thereabouts) to compensate me for my trouble(s) and continued absence of the laptop. I accept the offer of compensation. Recounting what they have promised to send, the manager states that I am to receive a MacBook Pro, a cheque of (or around) $200.00, and an armband that carries a video iPod as per MY CHOICE OF PRODUCT from the Apple Store. I inform her that I DID NOT CHOOSE the armband (I hadn't made any choice t all, in fact), but that I do not even own a video iPod. I ask who decided on the armband on my behalf and the manager replies she doesn't know. I choose a different product.

The manager informs me the cheque will take approximately 6 weeks(!) to arrive. Because I am moving from one province to another, I inform her NOT TO SEND THE CHEQUE TO MY CURRENT ADDRESS and I provide her with my new address. (NOTE: I have, in fact, already informed every Apple telerepresentative that I would be moving out of concern that the initial purchase may arrive too late)

Within two weeks the MacBook Pro and product from the Apple Store arrive. Finally.

Several weeks later, and having moved to a different province, I call to inquire about the cheque. An Apple management team member informs me that it has been sent to my OLD ADDRESS, so the process will have to start all over again. They ask me to e-mail my new address to them (even though I have them on the line at that very moment).

November 29th, 2007: I send the e-mail with my new address.

January 16th, 2008: I call Apple to inquire about the cheque at a number recommended by an Apple rep. What a surprise: no one at the number knows anything about the cheque, or what kind of credit it might be. They forward me to another rep that also has no background information available on my file concerning the cheque/credit and they forward me to someone else. This third person states that they have no information about the cheque because NO CHEQUE HAS BEEN ISSUED OR SENT. This third person takes my address (AGAIN!) and personal information and promises someone will be in contact with me within 24 hrs.

I ask if there's a number where I can issue a complaint. The rep offers a number. I call it, and that number connects to Apple Canada's general information number. There is literally no option to discuss issuing a complaint with anyone.

I call another number to issue a complaint. Because they have no information concerning the cheque they have no number that they can recommend for me to issue a complaint.

I hung up the phone, found this site, and have posted this, my complaint against Apple Computers. Apple products are great, but their customer service is pure evil. By and large Apple reps do not provide any service, they treat their customers like crap (I am a repeat Apple laptop buyer), and are utterly and completely incompetent.

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Theappleguy
Clayton, US
Mar 23, 2011 1:35 am EDT
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www.apple.com/feedback

there is no complaint department phone number

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athomsfere
Wichita, US
Nov 16, 2010 5:54 pm EST

Sounds about right for Apple.

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12:49 pm EDT
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Apple horrible support, no service

APPLE is big company making high quality products, but they don't care about customers at all. Be aware of buying apple products - read this.
I have iPod Hi-Fi docking station which I have received as a gift from my parents about 16 months ago. It was very expensive present, they paid more than $500 for it from Apple online. This docking station has a great sound but it is stopped working last week. I have called the Apple customer service and ask them for help. They said the product is out of warranty and I have to pay for repair, I agreed ( there was no other option anyway ). The send me to the nearby Apple store. I have been waiting in the store about 50 minutes for assistance and after that they told me my product is out of warranty and they are not able to repair that. I have called the Apple again following day and they try to send me to the store again. I told them what happened in the store and they said they couldn't help me. I asked for some supervisor and they transfer me to her. She send me to the store again and when I told her what was happened in the store a day before, she said I have to go for vrepair to third party. So I go to the Chicago repair shop and asked for repair. The technician said they are able to repair that if they will have the part ( metal stick which going in to the iPod ), but they don't have it and there is no possibility to order it from Apple. I have called Apple again, they send me to the store, send me to the third repair party and after that, they told me I have to buy a new Hi-fi docking station. If I ask where, they said they don't know because they don't produce them anymore. I think this is BAD JOKE! I had product from APPLE for more than $500 which was good enough only for 16 MONTHS! Now, I should throw it away and buy a new one - other brand which will be for I hope last longer.

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Ridax
, SE
Jun 07, 2011 9:56 pm EDT

We have made a replacement pcb for the ipod hifi which makes it easy to repair it when this happens. Furthermore the replacement pcb will allow the hifi to work with newer ipods and iphones and charge these. Please check our repair guide at http://chargeconverter.com/blog/?p=81

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CHris
,
May 11, 2008 9:00 pm EDT

Honestly, it would cost you MORE to repair it than buy a new one in most cases. That is why they told you they can't fix it because it makes no sense to charge you that much to fix it.

Honestly... the ipod docks are a huge scam. They are way overpriced, underpowered and sound like crap compared to a real bookshelf system and computer speakers. Do yourself a favor, go to futureshop and pick up a $99 set of altec lansings and you'll be much happier.

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Sheri
,
May 02, 2008 7:15 pm EDT

Hi, I don't know if this will help you but it helped me collect money from a company that gave me the run around. Go online with the better business bureau and file a complaint. They will send Apple a copy of your complaint and give them the option of paying you. Believe it or not most big companies care about their reputation with the BBB. A lot of people check with them before doing business with a company. Give it a try and good luck.

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6:27 pm EDT

Apple scam!

Purchased a ipod nano 2/14/07, uploaded it with tunes and plugged it into c280 mercedes. DEAD 2/30/08 and no freaking warranty? No thats the trashiest customer support I have EVER dealt with. You can count on this being the last POS apple product I ever own... GATEWAY FOREVER!

DON'T BUY APPLE! DON'T BUY APPLE! DON'T BUY APPLE! DON'T BUY APPLE!

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CHris
,
May 11, 2008 9:07 pm EDT

Initially used (and bought around?) 2/14/07
Dead on 2/30/08

That 1 year and 16 days.

Ipod warranties are good for one year.

How is this apple's fault?

You chose an ipod and should know the risk of any electronic.

Buy extended warranties.. save the trouble.

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4:20 am EST
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Apple scam and lies!

Apple Computer is rotten! I purchased a custom configured $2,000 Apple Mac Book online back in November 2007. When I got it I turned it on, and it functioned badly with a kernal panic which they so-called fixed and now recently a faulty hard drive. I had an argument with the store employees and they almost kicked me out of the store! I told them that they sold me a lemon computer online and it never worked since I first got it! The store won't give me a replacement because they don't stand behind their product because it wasn't bought in the store it was bought online and they guarantee their products online. The computer was shipped directly from China and they obviously did NOT check it before it left the factory.

This is totally unacceptable! They did offer to install a new hard drive under the warranty and failed to pay for the data transfer and said I had to pay for an external hard drive for $139.00 to store the data and that it was my responsibility to transfer the data and not theirs.

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Allie
,
Sep 09, 2008 4:57 pm EDT

I feel your pain Apple SUCKS. I bought a 1400 dollars computer August of 2007. I had to replace the keyboard, the keys were sticking and it was just messed up two months after i had the computer. then about three months after that the spring in the screen messed up and it wouldn't stay up. I had to hold the screen up. I had NEVER dropped it or bent it back . I took it back and even though the computer was still under warrenty they said it was "an unusal problem and i must have dropped it". they just couldn't accept there product was crap. they said they would fix it for 112 dollars but i left it broke because i was not paying that much just to replace a spring. Then only 10 monthes after i purchased the computer the hard drive crashed. I am know selling the computer only after having it a year. I will never buy a mac again and will tell everyone i know not to waste their money on a piece of junk!

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Steve
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Mar 29, 2008 6:01 pm EDT

Having had a bad experience tonight at an MAC retail outlet in Thousand Oaks CA, I am looking for some way within their corporation to raise the issue without resorting to the blogosphere. If I could lodge a complaint internally and directly to the offending group I wouldn't need to post it on half a dozen blogs hoping to get the situation corrected.

btw, I walked in for some advice on my daughters Mac Mini...5 guys were behind the 'genius bar' chatting for 15 minutes and I was told I had to return the next day for an appointment.as they were...'busy'. The manager Josh Rosenkranz actually told me they were busy himself, as did Brian Guerin..I could believe they wouldn't even let me drop off the unit and call me when they were, 'not busy'. I 've dropped over $10K in that store I expect better.

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12:00 am EST
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Apple buyer beware, no matter how popular the product is!

I purchased an Apple iPOD shuffle for my son for Xmas 2005. In June, he had to return it for repair. He was told he had to send it to HP (Hewlett Packard). We thought they had some sort of repair agreement with Apple. It broke again. In November, he had to again return it to HP. At that point, the customer service person told him that this was actually an HP product NOT an Apple product. Although it had the Apple symbol first , then below it " iPOD" then in small letters below that HP.

HP had my son return the original box, disk, lanyard, ear phones and iPod. All we got back was an original iPod. I called and they said they could send the earplugs. (yet another day sitting at home waiting for UPS since you have to sign). I spoke to a supervisor and although they did have units, in boxes, with all components, he was not authorized to send me one. I asked to speak to his supervisor, he said he would call me back. Never did. I emailed Mark Hurd the CEO of HP. Over 1 week later ( Jan 17) I got a standard email saying that A Customer Escalation team would review my case)as of Jan 25 I still have not heard anything. This is an Apple product They need to make sure that I am their satisfied customer. It is not my problem that they did some sort of joint venture with HP. Apple's customer service group doesn't even know who to refer you too. I am disgusted with this service. Buyer beware. If you are not going to get good customer service stay away from the producer no matter how popular the product is.

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macgirl
Charlotte, US
Jan 08, 2010 12:31 pm EST

I've had the same problem with the new shuffle. It stinks!

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William Tartulian33
Ypsilanti, US
Jul 08, 2009 2:50 pm EDT

CORRECTION TO ABOVE COMPLAINT REGARDING SERIOUS WARNING FOR SERIOUS TRAINERS. The product I wish to complain about is the NANO, not the shuffle. I tried to go back and edit my complaint, but was unable to.

Please note: I do not wish to retract any part of my complaint, rather to clarify that my product is the NANO.

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William Tartulian33
Ypsilanti, US
Jul 08, 2009 2:11 pm EDT

Serious warning for serious trainers concerning the new Apple ipod Shuffle!
Please read this before you consider purchasing the new ipod Shuffle. I will also preface this by stating that this is the FIRST TIME I have ever posted a complaint. I am typically not a fan of these complaint boards, but feel that this warning should be considered.

This product is meant for the person solely interested and impressed by gadgetry rather than practicality. I currently own the new Apple ipod Shuffle (not a low-quality off-brand). This is my second ipod, and I used to be pleased with the product. The new design, however, is obviously geared more toward form than function.

I finally downloaded the updates to end my first problem with the new ipod: the brilliant concept that changes music on the listener simply by placing the ipod in your pocket or inadvertently tipping it upside down.

The second serious flaw with this product for anyone into training and excercise is the lack of control of any function if you happen to work up a sweat. I did NOT have this problem to the extent that I currently do with the old design. I have come home repeatedly disgusted after a work out or run because I LITERALLY LOST ALL CONTROL OF VOLUME, PLAYLISTS, AND ANY MENU OPTION due to sweat on my thumb. The final straw that prompted this complaint is the fact that my left ear is still ringing, because while on a run I worked up a sweat (go figure). Three quarters of the way through my run the volume spiked on me to full blast. I could not adjust the volume because my fingers were sweaty. Finally, I removed the headphones and just gave up on it.

I am aware that a solution to the latter problem is to purchase a rubber or plastic cover. I have tried this. It only prolongs the use of your ipod a short bit as sweat eventually gets caught inside of this protector with the same end result.

I am on my way right now to purchase a much less expensive, much more basic, and moreover, much more practical product.

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sam
,
Aug 21, 2008 6:38 am EDT

Dont complain about Apple because you bought a low-quality HP product

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Dan
,
Feb 04, 2008 12:47 am EST

Sorry to hear about your trouble--but if you want a quality Apple product, buy it from Apple, not HP. I promise you, if you have a problem with a real Apple product, you will get a brand new one for free (as long as it's still under warranty). They are a good company--HP is not.

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Ron Napier
,
Oct 08, 2007 8:16 pm EDT

It's an HP-branded Apple product, therefore HP is responsible for it. It's weird that they wanted all the accessories back if they were going to replace the unit though, they usually just swap it out with a refurbished one.

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12:00 am EST
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Apple what happened to good old customer support?

I cannot believe how many companies have decided that websites and forums initiated by random people are sufficient modes of customer support.

I do love the FAQ sections as they often answer the questions that I have. What do you do when your question is not there? You try to reach customer service. I am a fan of the online customer support and even the emailing option, as I know it is efficient for companies. But why oh why would a company have neither of the services just mentioned? I have a problem with my iPOD Nano and it is not listed anywhere on their site. Unfortunate for me. Now I will have to call and pay for tech support, most likely. I just hope that companies do not continue in this direction. I appreciate hearing a real voice on the other end of the phone. I appreciate having some sort appropriate technical service.

Perhaps these days are ending.

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Priya Dev
, US
Aug 27, 2021 11:11 pm EDT

Oh my God, exactly my sentiment. If I had a decent alternative to Android I would have dumped the iPhone that I purchased 2 weeks back in the dustbin. That is how horrible an experience I had with the online customer service from Apple. Apple has to take years of learning from Indian companies who excel in customer support, Bigbasket being one. Even the INR 5, 000 worth mixer-grinder that I purchased a month back had delighted me with their doorstep service whereas the INR 40, 000 worth iPhone left me pulling out my hairs.

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nesmasayed
, EG
Oct 31, 2018 8:31 am EDT

i received a new i phone 7 and it was dead on arrival the phone did not turn on and not responding to charger and i need my money back my order number is [protected]

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kumail rizvi
, US
Oct 15, 2018 9:40 pm EDT

I had to send my apple i-phone 5 series phone by speed post-KSA to INDIA till 13/9/2018, the box delivered 27/9/2018 by postman when my mother unboxing the box content is not available inside the box, maybe somebody stole my phone while transfer can you please solved out this problem.

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Nilesh....
, IN
Aug 20, 2018 1:55 pm EDT
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Nilesh
##################

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Dan
,
Feb 04, 2008 12:57 am EST

Apple doesn't charge for customer service as long as it's under warranty. Just go into an Apple Store. They'll help you for free even if it is out of warranty.

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Priya Dev
, US
Aug 27, 2021 11:13 pm EDT
Replying to comment of Dan

Days have changed. Brick and mortar stores cover only hardware issues. At least that’s how it is in India

Apple Customer Reviews Overview

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Apple is an established and reputable brand worldwide. Their strong brand loyalty among customers is a testament to their consistent delivery of high-quality products and services. Apple enjoys a positive perception of reliability and trustworthiness, making it a trusted choice for consumers.

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Overall Satisfaction:

Customers express overall satisfaction with Apple products. Positive reviews and testimonials from users highlight the quality and performance of Apple's offerings. With a consistent delivery of high-quality products and services, Apple continues to meet and exceed customer expectations.

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