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Apple / Iphone sucks

1 United States
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SO YESTERDAY IM ON THE PHONE WITH APPLE TRYING TO GET MY PHONE TO SYNC TO MY ITUNES. THEY COULDNT FIGURE IT OUT SO THEY HAD ME REBOOT THE PHONE. I TRIED THAT AND IT STILL WOULDNT CONNECT. TRIED IT ON MY LAP TOP, NOTHING. TOOK IT TO THE APPLE STORE TODAY AND IT WOULDNT WORK ON THEIR COMPUTERS. THEY LOOKED AT MY PHONE AND SAID THEY WILL NOT COVER IT UNDER WARRANTY AND IT WILL COST $200 TO FIX. BECAUSE OF THE SCRATCHES AND DINGS ON IT. (BTW THE PHONE WORKS PERFECTLY AND HAS NEVER HAD ANY PROBLEMS) sO I COME BACK HOME AND CALL APPLE AND THEY TELL ME THAT THEY ARE GOING TO CALL THE APPLE STORE AND MAKE AN ARANGMENT FOR ME TO GET IT LOOKED AT AND THE LADY CLEARLY STATED THAT IF THEY CANT FIX IT THEY WILL REPLACE IT. SO I USE MY GAS ONCE AGAIN AND DRIVE TO THE APPLE STORE, AND AGAIN THEY TELL ME THEY WILL NOT TOUCH IT. THEY ALSO PUT A NOTE ON MY PHONE THAT ITS DAMAGED BEYOND REPAIR. (COME ON ITS A PHONE IT GETS SCRATCHES.

THATS LIKE IF YOUR ENGINE BLEW IN YOUR NEW CAR, AND THEY WOULDNT FIX IT BECAUSE IT HAD A DENT AND SCRATCHED ON IT. IF YOU HAVE A WARRANTY IT COVERS IT. UNLESS YOU DID SOMETHING TO MODIFY IT TO CAUSE THE ENGINE TO BLOW, OR MY PHONE TO NOT SYNC TO ITUNES...

I COME BACK HOME AND CALL APPLE SUPPORT AGAIN AND IM ON HOLE AGAIN. THE GUY THAT READ MY ACCOUND SAYS " WELL IT SAYS HERE THAT THE PHONE IS DAMAGED BEYOND REPAIR SO WE CANT DO ANYHTING ABOUT IT" I ASKED.. "SO YOUR PRETTY MUCH TELLING ME THE PHONE IS JUNK?" HE REPLIES "YES, WELL U CAN STILL USE THE PHONE RIGHT?" YEA BUT I CANT GET THE UPDATES OR ADD SONGS TO ITUNES OR DOWNLOAD APPS. HE WAS KINDA SPEACHLESS FOR A WHILE BECAUSE THERE WAS NOTHING THEY CAN DO... I TOLD HIM "I WORK IN RETAIL, AND IF WE HAVE A MAD CUSTOMER, W DO WHATEVER WE CAN TO MAKE THEM HAPPY. iVE SEEN BBQ'S GO OUT THE DOOR FOR FREE BECAUSE WE MESSED UP OR SOMETHING HAPPENED WITH A CUSTOMERS ORDER OR SOMETHING.

THIS IS CRAP AND APPLE CAN GO TO HELL IN A HAND BASKET ON FIRE!!!

I CAN TOTALLY SEE IT IF IT WAS MISSING PARTS OR THE SCREEN WAS CRACKED, BUT NOTHING IT WRONG WITH IT, ITS JUST SCRATCHED, NORMAL WEAR AND TEAR.

ANYONE HAVE ANY IDEAS???

Va

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