Apollo Van Lines
reviews and complaints

Run away. Run very fast away. They are liars. Repeatedly and unabashedly. They promised a binding estimate, then doubled it once they had my stuff on trucks. Please do web reasearch here, there are tales all over the web of how Tony and the gang hosed them. Unless you are prepared to pay 2x what the "binding" estimate is (oh, and have some stuff stolen) then do not use them. They must prey on folks who don't do web research. Don't be a victim.

I am scared to use to many details for fear of my personal safety. I was verblly threatened by Apollo, and these are the sorts of people who cary out their threats. Please avoid for your safety.

I have had some personal items in this storage facility for about two years. I have had a few unprofessional encounters with them. The first was approximately 6 months after I was using their services. They claimed my items did not fit in the original space provided and advised the monthly storage rate agreed upon would double. When I voiced my disagreement with this, I was hung up on and they refused to take my calls. My fiance and I had to physically drive to their location, and ultimately because I could not afford to remove my items from their facility at that time, we agreed to split the difference in increase with them. Months later, they automatically charged a credit card they had on file from a previous payment for my storage bill that was due without my authorization. Their normal procedure was to send an invoice and I would be required to sign and either fax or email back the signed credit card authorization. This unauthorized charge ultimately resulted in overdraft fees incurred to me by my bank because I was both unprepared for and did not authorize this charge. When I called and spoke to the office manager and president, Edna Seltzer, I was told they would not refund the money, so once again, I had to just accept what was done since they had my items in their possession. Anytime I disagreed with any of their terms, they threatened to auction my personal items. About two weeks ago, although my bill was paid through February 28, Edna Seltzer called my place of work on 2/24 and left a message with my receptionist stating that if my items were not picked up and removed by that afternoon they would be sold at auction. Because I was away at the time, my fiance called her and made arrangements for my items to be removed and delivered by their company that Sunday, February 27th. On 2/27, no one from the company showed with my items. On 2/28, I called again and made arrangements for the delivery of my items for Tuesday, March 1st. The representative asked for a credit card for a $50 deposit to book the date. I gave him a new debit card # I had just received. On 3/14/11, my fiance recieved a call from Guitar Center to confirm 4 purchases made with this card # to the Apollo storage address for delivery in the amounts $534.99, $2751.30, $4068.97, and $6529.97. We then checked our checking account linked to this card # and found there was a purchase made using it in the amount of $1804.00 in Best Buy. The delivery address for the items purchased again was the address for Apollo storage. I have already filed a police report and will be pursuing this matter legally to the fullest extent allowable by law. I am filing this complaint so that these terrible business practices are brought to light, so that this will never happen to another of their customers again. I have worked for Toyota for eleven years and have been privy to many a customers private information, and so I am very familiar with the protective measures that must be taken to comply with the law with regards to an individuals personal information. However this occurred, this company is liable for not protecting my personal and private information as required by law.

Stay away from them. Period.
They were supposed to be at our house at 9:00 a.m. After 3 hours and 4 phone calls they put me through to the driver who said he was about an hour away and stuck in traffic. He was coming from another job which they had of course scheduled for the same day and time as mine.
Dragged their feet (thanks Pablo, but I am not paying you to play soccer with my son) to the point that I essentially loaded and unloaded the truck MYSELF.

At 9:00 p.m. I took the last box off the truck and paid the bill which was $100 more than the estimate (they decided to charge for fuel). A month later I received my credit card bill. 4 charges on it that I did not recognize. 1 cell phone, 2 plane tickets and 2 separate Western Union cash transfers wired to Puerto Rico. After a lot of phone calls I got AT&T wireless to tell me who the phones were shipped to. Malik at Apollo Van Lines.

One positive review does not make up for the hundreds of stories out there that blast Apollo.

Please call the Department of Trasportation and ask for their file on Apollo Van Lines out of Glendale. After my stuff was taken hostage, I talked to a person there who actually said "my god" when reviewing the complaints against them.

WoW! My experience with Apollo was completely the opposite! When I first called to inquire about an estimate, the office was very helpful, and corteous, they called to confirm and my estimator came on time and was very professional. On move day also the truck arrived on time and the guys did a wonderful job of packing everything, they moved quickly and seemed very professional. I offered them something to drink and they didn't even stop to take it. My delivery was to Colorado and it came on time, packed just as nicely as when it was loaded onto the truck. I was so impressed I recommended them to some co workers who were also relocating, and to a couple of my family members. I never heard any complaints from any of them either. My move was recently in Oct. 2009 so maybe they have changed some staff or something, but my move was smoother then I ever could have expected. I was very pleased with there services.