I had a charge for $19.95 from PMIDENTITY yesterday, and the phone number was there, so I called. I did not sign up for this; my roomate used my card for the $2.95 phone number lookup some of you mentioned, so that seems to be it. She did not sign up for this, and it reeked of a scam.
They do not give you an option to speak with a representative, so I stayed on the line, not chosing any options, until eventually I was transferred to a representative (this usuallly works).
I stated my issue, and the representative said she would cancel with no refund, so I asked to speak with her supervisor. The supervisor said it was their policy not to issue refunds, and I continued calmly and politely insisting that I would not pay and did not sign up for this service. I forgot to use the phrase "fradulent charges, " which usually makes an impression.
I asked to speak with her supervisor, but there was no one higher (this was Latoya). I said I would not pay for a service I did not authorize, so if no one there would grant me the refund, I would be forced to pursue legal action.
She then changed her tune and said that this was a "special case" and would refund my account within 2 days. We'll see...
What a scam!!!