AOL
reviews and complaints

I have recently been sent to a Collection Agency due to improper billing by AOL. While living with my fiance I called Aol for internet dial up services which were to be billed to my fiance's phone bill. I moved out the end of December leaving the computer behind. Since the internet was not in my name I did not feel it necessary to cancel services. In February of 2007 my ex canceled the Aol internet. He has proof of payment up until the cancellation date through AT&T but AOL claims they have not been paid. That's when I started receiving bills in the amount of $61.80 for 2 months of service from November and December. When I call to speak to a supervisor they simply say, "No one is available at this time." They will not resolve this issue with us stating it is an AT&T problem to talk to them but they will not contact them, that it is our responsibility.

I told them I wanted records sent to my ex from July of 2006 to February 2007 and to hold the account until this is resolved with a supervisor. The next letter I received from AOL was stating I was reported to a collection agency. My ex is still waiting on the billing records. I have come to find out Aol has been involved in several law suits in reference to their billing tactics.

This company is known for their "Double Billing" issues. I, along with several others are fed up with this company!

AOL IS NOT A GOOD COMPANY . SO MANY TIMES IT TELLS ME THAT THERE IS A MOMENTARY FAILURE, PLEASE SEND AGAIN ETC..ETC... WHILE AT THE SAME MOMENT I HAVE CORRECT ACCESS WITH OTHER SERVICES ! LIKE GMAIL, YAHOO ETC...,
I HAVE BEEN FOR YEARS WITH AOL AND I WONDER WHY ? I DO HAVE TO BE A MASOCHIST AND VERY STUPID TO CONTINUE USING THE SERVICES OF AOL .SENDING PICTURES ALWAYS FAIL BECAUSE OF THE SHALLOW CONTENTS PERMITED . JUST THE NAME SOUND GOOD, IT IS A LAMENTABLE OPERATION WITH A VERY POOR SERVICE, never any one to answer, HOPE "AOL" GET OUT ONE DAY OF THE INTERNET MAP . THAT IS ALL WHICH IS DESERVED AFTER HAVING ABUSED ECONOMICALY OF SO MANY CLIENTS
GERARD HAMELINE
[protected]@aol.com

I am totally devasted! Aol has suspended my account without giving me any reason. I have been with aol for 15 years - all my contacts, personal and business, are in my aol address book. I cannot even get to talk to anyone. I have sent a federal express letter to aol in dulles virginia, to release my address book but no response. I have called aol every day, - nobody can help me. This is absolutely criminal, I cannot find any of my clients' e-mail addresses nor telephone numbers. Aol is putting my out of business! Someone has to go after this most criminal action with aol! If anyone can help, please contact me!

I have been an AOL customer for over ten years. About two years ago, I purchased DSL through Charter Communications but I wanted to keep my AOL email addresses. AOL offered me a package for $ 9.99 per month. I took it. For about one year, I was charged $ 9.99 per month on my debit card. Then all of a sudden, I was charged $ 109.99 on my debit card.

Immediately upon learning of the error, I contacted AOL by email and contacted my credit union to inform both that this was an error that needed to be corrected. After writing several emails to both AOL and my credit union, I have not received one dime of a refund.

I like AOL as an ISP. However, their accounting and customer service policies are horrible. In my opinion, AOL's practice of charging a debit or credit card more than they have been authorized to charge is fraud and should be treated as such.

I know that the extra charges, etc are not mistakes because if they were mistakes once the mistakes were brought to customer services' attention they would be corrected. No such luck with this company.

I am extremely disgusted that a company of this size would continue to take advantage of their customers.

I still do not know who you are and never did. The phone number on the will is
[protected].

I cannot get through the phone number. My debit card has been canceled.

I you want for expose them contact me and [protected]

No one authorized you to withdraw any funds from my debit account. How did you get access to my card information ? I understand that's illegal ! I want my funds returned to me, now! I need to hear from you today concerning giving me my funds back...Thank You! This transaction took place on 03/03/09 in the amount of $98.70.

Has anyone tried to cancel their AOL account? Well, it is next to impossible. I have had AOL as my ISP since 2000. In the last 2 years, I have become very dissatisfied with their (a-hem) 'service'. I can't tell you how many times I have recieved the message: "the server is busy", and then, if I do get on, I am logged off. AOL has taken away 'AOL Pictures' and free spyware service; however, the price keeps going up and up. Oddly enough, the monthy service in the last 4 payments has been different everytime! My last automatic withdrawal from my checking account was close to $33.00...3 weeks after my LAST payment. Can you say RIPOFF? I have tried to cancel my account. HAH! You can't do it online. I called 2X and both times after being on the phone for over 45 mins, I was hung up on! So I sent them 2 certified letters. Both letters were refused and sent back to me. I tried faxing them, but that's a waste of time, because they can say they 'never got it'. I've had it. I am contacting my bank who will stop automatic withdrawals. I am also contacting the Better Business Bureau. This is pure bull$%@#! Don't sign up for AOL...Yahoo is free and I have not had any problem with them!

Ordered a Visioneer 8700 for $79.99 w/ a $20. MIR. Everthing went good except the rebate took 3 mths!

AOL is set up to rip off people, generally if using their free 90 day trial you will be charged monthly. Their automatic cancellation program does not work and customer's can expect numerous monthly bills.

This is at epidemic proportions with over 4, 800 reports and I would suggest writing Himmelstein and the FBI's Internet Fraud division. Make sure your report and get a confirmation number for your cancellation from AOL. I would also keep calling AOL and daily for weeks. Block their phone lines and accounts as a way to say 'no more'. Press charges..

On 12/31/08 a withdrawal of $32.90 was made from my checking account at my credit union. the information given was as follows:
Id [protected] co:TWX AOL SERVICE. I have no idea how they(whoever "they" are?) got my account # or how this can happen.
What can be done to stop this from happening and how do I get my money back?
Brian Sticht

For the past year or so my wife's credit/debit card has been charged $32.00. She had been bringing it to my attention but I was sure that the charges were legitimate. It wasn't until recently (a couple of weeks ago) that I finally realized the charges were in fact unauthorized, for we have not been customers with AOL for over 5 years. I notice there has been a number of complaints by individuals having the same issue. Please give me any assistance available that I may resolve this issue and possibly receive a refund of every unauthorized deduction made by TWX AOL.

AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have recived error messages (3times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was! I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor. I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. AND AOL HAS SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL!

AOL took my money to provide internet access and web hosting. On 10/31/08 they discontinued providing web hosting at Hometown.aol.com and refused to provide access to my data. If you have the same problem, I found a solution to get into the AOL FTP site without using AOL software (which no longer works).

Use an FTP client like FTP Voyager and log in using the following information:

URL = ftp.hometown.aol.com

default directory = "your AOL screen name"

log in = "your AOL screen name"

password = "your AOL password"

This won't work if you try to use anonymous log in

My Mother is 80 and has tried for close to a year to cancel her AOL service (she hasn't had a computer for months). TWX*AOL SERVICE 0808, [protected] continues to bill her checking account each month. I don't even understand the charges. She has tried calling them but they say they can not help her unless she gives them her e-mail address and password. She has not used either for months and has forgotten them. I have now stepped in to try and resolve the issue but getting the run a round. I have provided my e-mail address for feedback.

I pay by Credit Card. My bill has more than doubled in past two months and I can not reach a person at AOL to discuss it. I used the number on Credit Card bill for AOL and it sends me to bill.aol.com. When I get there, I cannot access my account, nor do I get a phone number to speak to anyone. What a scam they have going.
I am upset and just want to reach a person by phone to discuss why they increased my bill without contacting me or without sending me a notice via mail, that they were billing my account for double the agreed contract. I want someone to contact me since I am unable to contact them.
This is very upsetting to me.

RESPONDING to last Complaint about Genius Dogo Argentinos selling dogs with no reg, papers & health issues:
I am sorry about your dogo. I have seen Julie Brungard at many UKC dog shows in MI & it is true that she just show all of her litter mate dogos against each other to get top 10 points. Julie Brungard is a very red neck person & she thinks she knows everything. I recall she asked a friend of mine to handle one of her dogs for her very poorly so that the one she was showing(it's brother) could win all the top 10 points. It is a very low life way to get points. If I had to win that way I wouldn't want to win at all. Julie Brungard has a very big ego & she is always telling others what to do & screaming at her dogs when at shows. Don't feel bad she talks to everyone like they are stupid lol... next time you are looking for a dogo try contacting the DACA & asking them for advise on good breeders!

VERY BAD DOGO BREEDER Julie Brungard of DOGS OF GENIUS DOGO ARGENTINOS! I purchased my Dogo Argentino from the BAD Dogo breeder Julie A Brungard of Genius Dogos Argentinos. Julie lied to me, inbred my dogo, did not give me health guarantees as promised, did not even give me my dogos medical history as promised, Julie Brungard sells unhealthy dogos for high dollar & DOES NOT EVEN GIVE REGISTRATION PAPERS AS PROMISED & PAID FOR.

Writen by my husband: This nightmare started in Oct 2007 when my wife contacted Julie Brungard / Genius dogos aka Dogs Of Genius Dogo Argentinos looking for a show quality puppy to show for fun. My wife found Julie in doing a search for titled dogos & contacted her thinking she had quality dogs. We didn't have any real interest in breeding but my wife thought showing would be a fun hobby because she showed in AKC as a kid.

Julie offered my wife & I a dogo aregentino puppy named 'Antigua' & her sister (who I later found out are BADLY INBRED Dogos!). My wife was worried about hips because of horror stories we read on dogo message boards about bad dogo breeders breeding & selling dogos with bad hip dysplasia so she asked Julie Brungard of Genius dogos about her health/hip guarantee & Julie told us she would be fully guaranteed to have 'good hips' until she was 2 years old. Julie said she will send us the guarantee, shot records & registration papers immediately after we paid for 'Antigua'.

My wife was also concerned about her being show quality because with flight she would be over $2, 500.00. Julie Brungard assured my wife that her dogos were all show quality & the best. I read an email she sent my wife in which she wrote that her dogos are show quality & that other dogo breeders such as Tim Parr, Debonair & a couple other breeders... have very bad headed dogos but hers are better .

At the same time she told my wife that her dogos were the number 1 champions so my wife was impressed but when I reread her emails I found several emails that stated she was showing all of her litter mate Dogos against each other every weekend & trying to manipulate the judges to pick the one she wants to win! She even emailed my wife a list of the points she would win to be number 1 in UKC just by showing her litter mate dogos against each other. Julie told my wife that she would show her other dogos bad & show Anthos Of Genius (I think ?, my dogs brother/allso inbred) well so he would get all points. So she basically cheats the system to make her dogo Anthos Of Genius look like a big winner. She shows dogos that are related against each other to accumulate points so she can say her dogs are big winners & sell puppies for a higher price. Her dogs wins are not respectable & should not count! If I would have read the emails sent to my wife before we purchased Antigua I would have never ever bought her!

After Julie Brungard made all of these promises to my wife we over-nighted her a money order by certified mail. After that we got 'Antigua' but NOTHING else ever again. My wife asked Julie Brungard repeatedly over & over again for Antigua's original medical regards, health guarantee & registration papers that we paid for & she agreed to send us she would never send us any of it!

After we asked many many times for the health guarantee Julie sent my wife a blank one that she did not sign so we signed it & sent it back to her asking her to sign it too. She responded back to us coldly like we are stupid, SHE SAID NO that she had to verify my ID which is the most ridiculous thing I have ever heard! She didn't need to verify my ID to SPEND MY MONEY or SEND THE DOG TO ME!

My name was on the money order & all airport documents etc how could I be any one else? Right then I knew she was making excuses & couldn't be trusted! We emailed Julie Brungard over & over again about receiving Antigua's registration papers as we purchased her as a show dog, but we surely couldn't show her with out papers! Julie absolutely refused to send me any documentation or UKC slip!

She made up a crazy story about needing to verify my phone number that she had since our first conversation, we did what she asked & then she said that she had to verify our ID & address again. Which is absolutely crazy because my name & address was on the money order certified mail from the post office & the Air port documentation. I sent Julie a copy of my drivers license which she said she never received. She also told me that UKC requires it (another lie) I contacted UKC & they said absolutely not that all they need is for the breeder to keep a copy of the address that they write on the UKC application for the new owners which would be the SAME address used on the Airport info etc that Julie had.

So to make a long story shorter we paid a lot of money for a dog with no papers of any kind at all. I did also have a dogo Argentino breeder judge look at her & he said that she is NOT even show quality that she is leggy, awkward narrow in front & has a very gay tail.

We love Antigua as our pet but even just as a pet she has not been a very healthy dogo. She has had bouts of RED MANGE off & on the whole time we have owned her starting with a bald spot on her neck that has grown rapidly & required many expensive dips from the vet. Upon x-raying her hips last week due to a limp we found that she has a subluxation in her left hip joint.

After getting these results from our vet we did further research on Antigua's line only to find that she is closely INBRED which absolutely disgust me! Antigua's parents Rena & Buncho are the equivalent to HALF BROTHER & SISTER it is listed on the DOGS OF GENIUS DOGO ARGENTINO http://s13.photobucket.com/albums/a279/dogsofgenius_(cut & past).
My wife was intimidated by Julie because Julie Brungard is very rude & treats my wife like she is stupid so we have stopped asking Julie Brungard for any thing but we want to warn others not to ever buy a Dogo Argentino puppy from breeders Julie Brungard or Dogs Of Genius Dogo Argentinos ! FYI We did notice today that Julie has 10 new Dogo Argentino puppies for sale on her site so please don't support this bad breeder.

I thought that this was to be a free service to check credit. This amount showed up on my May and June statement. The ref#for may is Zo48E8H5123M303ETL=June ZO48F8K18586DY1HVZ. I have never received a bill for this, but it is showing up on my credit statement. I would appreciate you looking into this for me. If I had a telephone # for them i would call them directly myself. I do not have a contact3 or an address.

Thanks in advance,
Linda Tiller.

For two (2) separate months now I have had $33.40 taken out of my bank account and have no idea who / what / or where this company is. There is no phone number attached to the withdrawls. I want my money back --- but if I can't get that then I certainly want to be able stop whoever this is from taking more! What do I do?