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1.8 259 Reviews

Anytime Fitness Complaints Summary

53 Resolved
206 Unresolved
Our verdict: When using services from Anytime Fitness with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Anytime Fitness reviews & complaints 259

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11:54 am EDT
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Anytime Fitness billing problems

Anytime Fitness & ABC Financial has provides me with the worst experience... Customer service at ABC Financial the billing company for Anytime Fitness is terrible... The communication between the two companies is filled with mistakes and errors... Save yourself some time and hassle, no wonder the still have to have you sign a contract... A mistake I won't make again!

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Update by antonioville
Oct 30, 2012 11:52 am EDT

Anytime Fitness & ABC Financial has provides me with the worst experience... Customer service at ABC Financial the billing company for Anytime Fitness is terrible... The communication between the two companies is filled with mistakes and errors... Save yourself some time and hassle, no wonder the still have to have you sign a contract... A mistake I won't make again!

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Anytime Fitness terrible customer service

My complain is about the owner of this franchise in Seffner. his name is Robert Clairmont. Recently I was interested on join the Gym with my husband who joined couple of days before and he was very enthusiastic with it and because my long hours of work as A Doctor regular gyms are kind of hard for me. Well I went over to check on the gym at night time with my husband after work and I told him to call Robert to let them know I was agreeing to join . My husband told Robert the day before that he was bringing me over to check on the gym, he was aware of it and he agreed. The next day my husband called several times the gym to add me but he never picked up. We went personally to the gym the day after and my husband told Robert . Hey I brought my wife to the gym and she wants to join and here we are. What kind of response Robert had? Well in front of everybody over there he raised up his voice treating us as kids told us just for doing that I'm canceling your membership . My husband tried to work things out with him but this rude man has no manners, Robert even said if I want right now I could charge you $250 to your account . We left the place so disappointed. My husband had to cancel his credit card, scared of his threat . We had to report this to the corporation of Anytime fitness who were very nice to us .
Robert Clairmont doesn't care about customers at all. It wasn't only me who was interested on join it, I had friends and family too that we're interested too.

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Update by Dr.Humphrey
Jun 19, 2012 11:28 am EDT

Robert clairmont is a very rude person . I don't know how Anytime fitness have him promoting their business . He has no manners treating people . He needs training on customer service .

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not your customer now
Seffner, US
Nov 16, 2009 10:00 am EST

I went in with a friend of mine to join this gym. After I witness the rudeness from the staff and the attitude after we tried to simply find out what the membership prices were, I decided to join lifestyles. I see this place has an ongoing problem here.

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Denisee
Seffner, US
Sep 10, 2009 8:05 am EDT

Gyms are Gyms when it comes to the fees and how they operate. Most require you to authorize a draft from your bank account. Rightfully so, the gyms are not making the money they used to with the current economy.

My complaint is regarding the owner of anytime fitness here in Seffner Fl. His name is Robert Clairmont. You can view him on "myspace" under anytime fitness seffner...not many "myspace" friends on his site. His evasiveness when I called to join was totally unacceptable. He was extremely rude to my husband and then myself on the phone. He told us we could stay working out where we were. My husband went in there months ago to inquire and finally now, we were ready to join. I also had my neighbor and sister in law. All this would have amounted to four memberships for his business, yet he doesn't have the ability to see that for a business to thrive and succeed, one must be nice to your customers! His shadiness and rudeness only makes me question having this gym draft any payment out of anyone's account. The entire concept of anytime fitness is a great way to serve your community promoting fitness and health with a facility that is open 24hrs, but when you are at athe mercy of an owner that lacks common respect and civility--one should approach with extreme caution. This guy is shady!

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KT77
Brandon, US
Dec 28, 2012 9:38 am EST

You should come back now. It changed ownership in August. Rick is the new owner and he is great. He knows what its like to take care of his customers. The gym is newly redone with new paint, flooring and a new entrance way. He is also doing boot camps, zumba and yoga classes. I have worked and worked out at many gyms big and small and this is by far one of the best. I do not work there just saw all these negative comments and wanted to set the record straight. Robert is gone! Rick will not treat you that way.

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KT77
Brandon, US
Dec 28, 2012 9:22 am EST

I have been a member at Anytime Fitness Seffner since August 2012. There is a new owner by the name of Rick who is excellent. He is very friendly and open. He walks around the gym talking, shaking hands and welcoming everybody. He does this everyday! He listens to suggestions from the members about new equipment. The gym was just recently updated with equipment, walls painted, new flooring and new entrance area. The personal trainers are real outgoing and friendly and teach great classes. This is not the gym it used to be. It is now in the hands of someone who knows how to run a business. I have worked for multiple big gym chains and small ones as front desk, sales and as trainer. I do not work for Anytime Fitness just train there for competitions.

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randy777
brandon, US
Feb 11, 2011 6:20 pm EST
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8 years in the marines i've been to gyms all over the world including iraq and afghanistan and i can tell u your friend robert is one of the rudest most disrespectful people ever and i would never recommend his gym to anyone. semper fi

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JackieBB
Brandon, US
Dec 12, 2010 1:15 pm EST

I have been checking out gyms and went into Anytime Fitness in Seffner. Forget this place! I work odd hours so Anytime was my first choice. After going in and actually meeting this Robert guy, I see what everyone is talking about. This guy is running a business? He may want to take lessons on people skills. I told him I was shopping around and he said his gym was the best due to cleanliness, hours etc. Um- I bed to differ [censored]. Your gym sucks, your attitude sucks and your membership fees are too high for what you get.

I did however chekc out Fitness for 10 (the old athletic club run by a professional-Kevin Donofrio) I also checked out YouFit, also 10 bucks a month. I have to say that either one of these places is a much better choice than Anytime Fitness. Smiles on the faces of the employees when you walk in and both places, they LISTENED TO MY NEEDS instead of being defensive and evasive.

Anytime should change ownership or just go away.

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ashleyyyy
brandon, US
Nov 14, 2010 2:23 am EST

I went into anytime fitness about two weeks ago and I can only say the owner there, Robert, was less than cordigal. He is not going to keep customers with the way he comes off to people. I myself am now going to Youfit on Hwy 60. Great Equipment great pe0ple and best of all no attitude from the staff...and who could beat 10.00 a month..I would say Anytime fitness is or will be in some trouble with Youfit around.

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DanISTHEMAN
Brandon, US
Jan 18, 2010 3:56 pm EST

I have been deciding on what gym to go to and came across these posts. DUDE! You fought for our country and you cannot even spell! DUDE you have issues if you have to defend your integrity to a total stranger on the internet. EPITOME E-P-I-T-O-M-E.

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Complaint should be removed.
Lake Tapps, US
Oct 31, 2009 11:12 pm EDT

Seems like ridiculous, he says-she says, personal issues... Anytime Fitness is not the issue.

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taking notes
, US
Oct 26, 2009 3:20 pm EDT

Looks like this tommygunn likes to threaten to...note taken for the record

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Anytime Fitness - cancellation

We went in and spoke with the owner of ANYTIME FITNESS and explained we were moving to another state, he gladly looked up on his computer and found we were not going to be close to any ANYTIME FITNESS, closest one would be 3 hrs away from where we were moving, this was in MAY 2011 we then decided we were gonna cancel our membership, he was charging u...

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Anytime Fitness management

When i wanted to cancel my membership, getting in contact with personnel to return my key was terrible. no body was there during working hours. I emailed the manager to set up a time to come in and I got no reply from him for a day or time. Before I knew it ABC was withdrawing money from my bank account again. Talk about being pissed off.

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9:17 am EDT
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Anytime Fitness 30 day notice of cancellation

Had three memberships on my account frozen for almost a year because of lack of interest. In advance of the ending of the frozen period, I attempted to implement the 30 day cancellation "rule" that they have. They made a big deal, before I took the membership, to let you know that that was all I had to do to close the account. What they didn't tell me was that you had to pay up that last 30 days in order to "wait out' the time, even if your account was frozen and you were not using the facilities.
Seemed a bit underhanded to me, but maybe I should have known, and I would have just cancelled a year ago instead of being "frozen".

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myself12345
carrsville, US
Apr 20, 2012 10:41 pm EDT

Is this how I can get out of my membership!?! Having a really hard time cancelling, and they dont want to help or give me any info about how to do it.

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Anytime Fitness - rude staff and no customer service

Extremely rude, arrogant staff members and have absolutely no customer service. Lied about the opening date of the gym. Had to call up at least 5 times and i kept on getting the same answer, it will open within a few days which lead up to over a month. I have been conned to join up early to be able to get a good offer and was promised that the gym was to be...

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Anytime Fitness unauthorized chgs. and harassment on the phone

I signed a yr contract to Anytime fitness, then I had to move to NM for medical issues. I gave them a 30 day notice in writing twice. They said everything was taken care of. Then I noticed on my bank statements they were still taking money out of my acct. and caused me to be overdrawn. I am on SSDI. So I sent a cert. letter and they are still calling late me at nite. They said their was no record of me giving notice. I got my Landlord as a witness. I let a lady use my gym the 30 days I was still paying on, so I let her use the gym. Now they are saying she is the primary. She never signed a contract, she just signed release of liability. I had to close my bank acct. and I guess I'll have to change my phone # also. Thankyou Jule Westcott. My phone 3 is [protected].

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MemberSupport@ABC
Sherwood, US
Dec 29, 2011 4:25 pm EST
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Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.
Should you have any further comments please feel free to email me at stephanie.cook@abcfinancial.com

Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.

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Anytime Fitness anytime fitness dyersburg tn

They don't charge the same for everyone. The Manager messed my account up and now she expects me to pay for overdrafts they caused.
This place is just bad! I can't believe I signed up for a year. I'll finish and I'm done. If I can figure a way out I'll quit..I've quit going. Started someplace that has it going on and the manager or owner are there. Not some "bimbo" who can't add and messes up your account.
DO NOT JOIN ATF! They get you hooked and don't care. I think the manager actually came in either drunk or had been drinking one time..smelled like a bar.

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Over the top
Dyersburg, US
Mar 01, 2012 2:29 pm EST

One of my best friends caught somebody looking over the wall to the tanning room when she was getting out of the bed. She screamed and the worker climbed down. She was scared to death. When she told the owners they asked to please not tell anybody about it and they would take care of it. They offered some free stuff, but now she just does not go. There is a video of it someplace. The owners were trying to find it and get rid of it. Of course we are tanning someplace else. She is worried the video will show up on some site, she is not sure what all is videoed..She was thinking about telling the cops, not sure if she did or not. If you go here be careful for pervs!

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10:56 am EDT
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Anytime Fitness hurassment

The gym is sometimes run by gangsters late at night. A Latino, about 5'6" to 5'9", medium build, about 24 likes to stand over people and play with his self. He has a friend, black, a little taller and stronger and a little older that also likes to threaten and harass people. In addition they have a two other members of their gang, a Latino and a Latina but they are simply back up and haven't caused trouble themselves. This behavior is accepted at the gym late at night. I was there because I was badly injured and trying to rehab myself at an hour where I wouldn't have to be in a crowd with my injuries. It turned out to be a very dangerous mistake. These characters run the gym late at night. I wish the owner had told me about this when I joined, but then I guess she wouldn't have gotten my money so it wouldn't serve her purpose to do so.

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Anytime Fitness cancellation/harrasment/hitting on

First off let me say the fitnessclub i originally signed with was fantastic. I lived in mckinney and the club was right around the street. The people there were friendly and kind and always kept me updated Bout my account.they even had notifications of when my account was to be hit sent to my phone. Then I moved to plan.
O the stories. The one time I went in there to work out, I was badgered by an attendant if I needed water or if I wanted a personal trainer(this I was offered with vigor and with no personal space accounted for)... pretty much just hit on by a slimeball on steroids. Then my account charges were suppose to be transferred to my fathers account and then transferred to the new location. But apparently that was one-step too many for this location because I got hit for the full amount today after i just put my paycheck in yesterday. Let me explain- I'm 18. I may be a kid but I'm not stupid. I went to discuss this with my new location and I walk into an office of a man watching tv and playing on his phone. The second I expressed I had a complaint he excused himself and found the owner. The owner looked into my account. Said he couldn't do anything and started bashing the previous location. I know the owners of the previous location. They're great people. So I told him I'm just going to cancel my membership. He said-and I quote- well give us a chance to earn your business. All of this while his colleague sat beside me gazing not-so-nonchalantly at my nondescript sports bra. Now I work in human relations. I know that's code for. Don't leave us. I hate when I feel undermined and on top of that weaseled into (once again) the offer of a personal trainer and free classes.
Listen, if you cant do your job professionally, don't try to cover it up by staring down my shirt. Don't offer me "personal" time when I blatantly want nothing to do with you. Oh and learn how to contact another fricking store. You had no problem giving me the number when I was upset, why couldn't you do it before I wanted to cancel? Just saying...

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Alexus Marie
Sioux Falls, US
Aug 18, 2011 1:39 am EDT

I agreed to do the automatic bank payment monthly on my contract for one year at Anytime Fitness in Sioux Falls, SD's east side location. They kept on deducting 2 months after my contract ended. Don't do automatic deductions here! I wrote the company headquarters in Minnesota and received NO REPLY !

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Anytime Fitness prices

I signed up on a special rate. Now the gym is broke and they are selling memberships cheaper than I paid for mine in March..I'm in a contract at a higher price. How is that fair? They won't let me cancel. Am I stuck?

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Update by Pissed at Anytime Fitness
Jun 10, 2011 10:13 pm EDT

This ATF gym is the pits. It's small..they promised a big addition. It ended up being about a 1000 ft. of storage. NOBODY should join any ATF clubs. ABC has messed my account up twice..I left my other gym just looking for a change .My old gym was bigger and it was nice and clean. I guess the grass always looks greener on the other side. I may try a stop payment..it's worth a try. I miss my friends..I'm going to workout on a day visit at my old gym today. :)

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Stayfit
Houston, US
Sep 23, 2011 2:53 am EDT

I agree. I joined ATF and it gets to crowded to work out effectively. They signed up too many people for that small of a gym and then sold my contract to someone called aero fit and closed down. Once you sign your contract they don't care.

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11:09 pm EDT

Anytime Fitness personal trainer scam

I was lied to and pressured into signing up for a personal trainer.After 3 months of him not showing up when we were supposed to meet, and him texting me at 5:30 in the morning to demotivate me I asked to switch trainers. Then I find out the contract I had was not the contract I had agreed to, I find out the old trainer attempted to alter my contract. I then complain to the owner who was rude and unhelpful. She then accused me of just trying to be lazy and quit my fitness program, when I just wanted to go to a gym that did not lie and have all this negativiety. They would not let me out of my contract and acted like I was wrong and would not even discuss how the trainer lied or attempted to alter my contract

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PEEDOFF1234
Ladson, US
Apr 17, 2012 7:09 am EDT
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Sounds like the guy who runs the personal training company out of the Anytime Fitness in Ladson, SC. I am having the same issues!

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Anytime Fitness personal trainer

I was lied to and pressured into signing up for a personal trainer.After 3 months of him not showing up when we were supposed to meet, and him texting me at 5:30 in the morning to demotivate me I asked to switch trainers. Then I find out the contract I had was not the contract I had agreed to, I find out the old trainer attempted to alter my contract. I then complain to the owner who was rude and unhelpful. She then accused me of just trying to be lazy and quit my fitness program, when I just wanted to go to a gym that did not lie and have all this negativiety. They would not let me out of my contract and acted like I was wrong and would not even discuss how the trainer lied or attempted to alter my contract!

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Anytime Fitness - termination of contract

Be careful how you pay this group. The end date of the contract seems to mean nothing to this group. You get an automatic renewal at a higher rate without you even knowing it. The friendly and helpful folks that signed you up or no longer helpful. You get an 800 nuber to call and then the fun begins. I am going on a month arguring with them. I signed up for...

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Anytime Fitness scam and ripoff

Do not sign up here. It is a total scam and a ripoff. There is not enough equipment for everyone to use (4 treadmills and 4 elliptical machines and 2 bikes), so be prepared to work out with other people and share equipment. The woman also told me I could cancel at anytime for a $50 charge, and I was ok with that. So I decided to cancel after a few months after hearing a couple of the men in there talk innappropriately about females who were working out and act if they never saw a woman before. It was beyond uncomfortable to be in there being stared at! When I called to cancel, they referred me to another company that handles their billing (ABC Processing) - and they told me I could not cancel - even after the lady that signed me up said I could (there is a long list of stupid rules on canceling that I should have read on the back of the contract, but didn't since I asked the rep directly about canceling and expected to get a honest answer - so that is my own fault). So now I am unemployed and stuck paying for a membership I don't use and I can barely afford to feed my family and make my house payment. I have read nothing but bad reviews on this company as a whole. I just wish I read the reviews before I signed up! I also checked with other Anytime Fitness locations and they said that they could, in fact, cancel my membership if they wanted, but are hurting for money, so won't cancel me. This location also charges more than some of the other locations, so beware!

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Anytime Fitness scam

I worked out at a 24 hour Anytime Fitness and it was open 2-8. I tried to cancel because it wasnt ANYTIME it was 2-8. I work for a living and cant make it there between those times. They told me sorry... But first they gave me 8 people numbers and noone could help me. They kept telling me to call someone else. Thankfully I moved out to the country where there is no Anytime Fitness around and canceled. But not after I had to pay a HUGE fee for canceling. I recommend that noone using Anytime Fitness.

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Anytime Fitness not what promised

Anytime fitness in dyersburg, tennessee is now open and is the most inadequate health club i have ever seen. They made all kinds of promises when they pre-sold. They said the first 100 charter members would get extras..Well they have been open 5 months. So far everyone has gotten the " charter package". There was nothing special. The place is run by sleezy gym rat white girls and the entire training staff are all non-whites. The little gym is "cute". They make you sign a contract for two years. The promised a "big expand"...Wow a few tanning beds. This place has a bathroom for a midget. No locker rooms and a midless staff. I tried to cancel within the three day cool down and the [censored] manager had no idea how to cancel. All i can say is stay away from this hell hole.
Abc come get me if you want, but this club is for losers and full of nothing!

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Anytime Fitness Dyersburg..Closing?
dyer, US
Jun 15, 2011 9:13 pm EDT

Are they are going out of business. Special memberships for 20 bucks now..How bout us that signed up at normal prices. We just got jacked..WTF
Megan said there was nothing she could do..They need more new memberships by August. That's crap!

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The pits!!
Dyersburg, US
May 26, 2011 5:13 pm EDT

I agree. I signed up in Jan 2011. They told me they were expanding.
My buddy and I waited..and waited..Finally, the new expansion.
Turned out to be BS. All they added was a small dance/stretch room.

This place sucks. The Manager sucks and now they a have a new assistant manager who thinks she hot..whatever. If you have to "buy" a set to be hot then I guess anybody can have a set if you have a checkbook..Get over yourself girl. January we ar out of here!

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Get your workout on....but not here!!
Dyersburg, US
May 11, 2011 9:33 pm EDT

Small..smaller..smallest!
Not a real gym. No flat bench, incline, decline or squat rack. Good gym for old people I guess. Pretty expensive and you must do a two year contract.
No locker area, just a bathroom. I think there are some better choices out there..
Employees need to leave the attitude at home or at the door..RUDE

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5:54 pm EST

Anytime Fitness worst gym ever

Do not sign a contract with this gym, no matter what you do unless you move or have a Doctors letter you can not get out of the contract not even by paying a cancellation fee.

I fell like I am working out in a prison this gym is so nasty you nearly fall on your face with all the overlapping mats on the ground. Once you sign a contract you are screwed, DO NOT JOIN THIS GYM DO NOT SIGN A CONTRACT, GO SOMEWHERE ELSE THAT IS CLEANER AND CHEAPER IT IS NOT WORTH YOUR MONEY OR TIME. TRUST ME. This gym is a piece of ***.

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AnytimeDK
Camby, US
May 13, 2011 4:01 am EDT

Agreed. The gym didn't get dirty over night. If you thought the gym was good enough to make a commitment to then you should keep your commitment and improve yourself.

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4:05 pm EST

Anytime Fitness #

Its great to see the number of hits on this complaint board. Also its great to see the increase in number of complaints being posted. It looks like people are starting to wake up and see these ### for whatthey are. Everyone who posts should tell at least two more people to post and ask tthem to ask two more people to post. Eventually the word will get out about these ### and some good will come of it. Maybe they will stop picking on dead people, people who have moved, people who have losttheir jobs in this bad economy. Maybe they will start to deal with people in a more caring way instaead of their "take no prisoners " approach and customer be damned attitued. Maybe they will lear the value of having good customers. And maybe I will grow wings and fly away!

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stampnbabe
Kansas City, US
May 09, 2012 11:52 am EDT

Please know that Anytime Fitness is a franchise and each one is individually owned. The majority of owners do not run their club(s) this way. It's unfortunate that you live close to one that does not follow corporate policy. You should contact the corporate offices at anytimefitness.com to discuss your problem rather than assume that "all" AF clubs are the same. If you were at my AF gym, I promise you that you would never be treated this way. I'm sorry you have had these problems.

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11:44 am EST

Anytime Fitness unable to get out of contract

I cannot get any satisfaction from Anytime Fitness. First they moved to a smaller space a mile FURTHER from my home and their 24 hour policy is great EXCEPT I don't feel safe working out in the middle of the night at this new place. I have told them all of this but of course they don't care. I am PISSED! My husband lost his job and we are stuck in this contract. On top of that they are mischarging me for tanning which I do not get and I have to pay the bank to stop them from taking money out of my account. I have had enough of these jerks! UGH!

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Ashleybabee
Toronto, CA
Mar 12, 2011 7:19 pm EST

How far is this new place from you? In the contract it states they need to be a certain distance from you in order to keep you in the contract. If they moved and there are NO others around you in the required distance than you are out of the contract. Please re read your notes and check it over and check the distance. Than go back and cancel

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Anytime Fitness contacts

Phone number

+1 (800) 704-5004

Website

www.anytimefitness.com

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