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bad service
Company sent a defective product that you could not determine if it worked without installing the software. Now they refuse to take it back because the software was opened. To me, this borders on fraud. A customer has the right to expect the product they buy to work, and if it dosn't they should be able to get a replacement or refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud/refund
--> Get your interstate fraud HERE! Get your interstate fraud HERE!
Read full review of ANTOnline / Atlanta Network Technologies and 12 commentspoor service / no service
I ordered a GPS for $520.00 and found out it did not have bluetooth. I called to cancel the order and place an order for a new unit that had Bluetooth, for an additional cost of $80. I returned the original and they charged a 15% restocking charge enen though they advertise a full refund. I sent numerous e-mails and no response. I thenm posted negative feedback on Amazon and received an e-mail from Antonline stating that if I remove the negative feedback they would return my restocking charge. I removed the feedback as they requested 2 months ago and afeter numerous e-mails and phone calls I never got the refund or a response. They are absolutely horrible when it comes to returns or support. Stay away from Antonline.
It's going to be reflected on Amazon when I get through with these people.
This is still a featured seller on Amazon .No seller ratings reflect these problems at all . WHY!
I ordered Weber 18-inch grill brushes from ANTonline. They shipped the wrong brushes; sent Topmost SP-248 grill brushes instead. I have exhausted all attempts to return the "wrong" brushes that "they" sent, for a full refund including original and return shipping. It was their error... their mistake... but if I comply with their return policy, it's going to cost me over $25.00. Total BS! I think the Attorney General of Georgia would be interested to learn about ANTonline's bait-and-switch advertising practice.
BUYER BEWARE. Do not buy from ANTonline, even if you're buying from them through Amazon.
terrible experience!
Purchased the Genius Digital Notepad for my brother this past Christmas and he said "it's too complicated, return it, I'll never use it." I tried to contact ANTOnline.com many times to submit a request to return the item. They didn't get back to me until after the return policy window closed, then they send me a one line email stating they couldn't help me and I'm stuck with the item.
I never opened the box, but I can't get a refund. It's just sitting on my desk all wrapped up. ANTOnline never responded to my inquiries and has terrible customer service.
ANTOnline is terrible - NEVER buy anything from them.
The company forced the product on me
- Cancelled the order within 2 min of the purchase (due to ebay error)
- The ignored the request and shipped me the product anyways
- I need to pay for the return now
- customer service is non responsive or provides standard responsive
Fraud or a flawed system but overall frustrating
I ordered a small cable and after 10 days I tried to find out where it was. The web site said they had no info. The next day I call the 800 #. They said their info source was the same as mine and it could be anywhere from the order desk to on some truck. After me saying it seem ridiculous that they would not be able to tell me at least if the order was in house or shipped, she said she could ask her boss to fill out a search ticket. She said I would hear back via e-mail within 24 hours. Of course that didn't happen. I filled out a search ticket request myself, stating, if I don't hear back within 24hours I will have my visa charges reversed. We'll see, in any case there system is terrible.
i too purchased two timers, neither one works... assembled in mexico... not happy with antonline either... hope the attorney gen. will do something about this co... david
I had the same exact experience! Ordered a bluetooth wireless adapter but several hours later I changed my mind and I tried emailing them to cancel but they replied that they had already shipped it, which was hard to believe. Anyways, the next day I submitted a request to return the merchandise (called RMA). Days passed into weeks with absolutely no response. I called their customer service six times to inquire about the RMA request but did not receive any help. Several emails about the request to return the UNOPENED package also went unanswered. BE WARNED! ANTOnline is fraudulent when it comes to their return policy. Once you buy from them, you are stuck with it - no if's, and's or but's. They will string you along until the return period expires and then respond to you by saying that the merchandise can no longer be returned because time has run out! In all my years of purchasing online I have never dealt with such an unscrupulous company! Don't remain silent! File a complaint with the Better Business Bureau in Atlanta (http://www.atlanta.bbb.org) The company is located at 33 Mansell Ct., Suite 200 in Roswell, Georgia 30076. As suggested in another complaint site, file a complaint with the Georgia Attorney General. We need to band together and drive crooked company like ANTOnline out of business!
About ANTOnline / Atlanta Network Technologies
One of the key strengths of ANTOnline is its extensive selection of products. The company offers a vast array of electronic items, including computers, laptops, gaming consoles, televisions, and other accessories. Customers can choose from a variety of brands, including popular names like Apple, Samsung, HP, and Dell.
In addition to its wide selection of products, ANTOnline is known for its exceptional customer service. The company has a team of knowledgeable and friendly representatives who are always available to assist customers with any questions or concerns they may have. Whether it's helping customers find the right product or providing technical support, ANTOnline's customer service team is committed to ensuring that every customer has a positive experience.
Another key advantage of shopping with ANTOnline is the company's competitive pricing. The company offers some of the best prices in the industry, making it an excellent choice for customers who are looking to save money on their electronic purchases. Additionally, ANTOnline frequently runs promotions and discounts, allowing customers to save even more on their purchases.
Overall, ANTOnline is a reliable and trustworthy online retailer that offers a vast selection of high-quality electronic products at competitive prices. With exceptional customer service and a commitment to providing customers with the best possible shopping experience, ANTOnline is an excellent choice for anyone looking to purchase electronics online.
ANTOnline / Atlanta Network Technologies Customer Reviews Overview
One of the most commonly praised aspects of ANTOnline is their fast and reliable shipping. Many customers report receiving their orders within just a few days, and the company is known for providing accurate tracking information and timely updates.
In addition to their shipping, customers also appreciate the wide selection of products available on ANTOnline's website. From gaming laptops to home theater systems, the company offers a diverse range of electronics and computer hardware to suit a variety of needs and budgets.
Another positive aspect of ANTOnline is their commitment to customer satisfaction. The company has a dedicated customer service team that is available to answer questions, provide support, and resolve any issues that may arise. Many customers report that ANTOnline's customer service is prompt, friendly, and effective.
Overall, our analysis of customer reviews suggests that ANTOnline is a reputable and reliable online retailer that offers high-quality products and exceptional customer service. If you're in the market for electronics or computer hardware, ANTOnline is definitely worth considering.
Overview of ANTOnline / Atlanta Network Technologies complaint handling
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ANTOnline / Atlanta Network Technologies contacts
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ANTOnline / Atlanta Network Technologies phone numbers+1 (877) 293-9797+1 (877) 293-9797Click up if you have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (877) 293-9797 phone number 0 0 users reported that they have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (877) 293-9797 phone number Click up if you have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (877) 293-9797 phone number 0 0 users reported that they have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (877) 293-9797 phone numberCustomer Service+1 (678) 325-5100+1 (678) 325-5100Click up if you have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 325-5100 phone number 0 0 users reported that they have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 325-5100 phone number Click up if you have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 325-5100 phone number 0 0 users reported that they have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 325-5100 phone numberCustomer Service+1 (678) 680-6406+1 (678) 680-6406Click up if you have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 680-6406 phone number 0 0 users reported that they have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 680-6406 phone number Click up if you have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 680-6406 phone number 0 0 users reported that they have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (678) 680-6406 phone numberSales+1 (800) 500-2224+1 (800) 500-2224Click up if you have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (800) 500-2224 phone number 0 0 users reported that they have successfully reached ANTOnline / Atlanta Network Technologies by calling +1 (800) 500-2224 phone number Click up if you have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (800) 500-2224 phone number 0 0 users reported that they have UNsuccessfully reached ANTOnline / Atlanta Network Technologies by calling +1 (800) 500-2224 phone number
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ANTOnline / Atlanta Network Technologies emailssupport@antonline.com100%Confidence score: 100%Supportsales@antonline.com60%Confidence score: 60%sales
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ANTOnline / Atlanta Network Technologies headquarters710 Morgan Falls Rd, Atlanta, Georgia, 30350, United States
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ANTOnline / Atlanta Network Technologies social media
Recent comments about ANTOnline / Atlanta Network Technologies company
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He never said what the product was. Software, Drivers or support software