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AntiVirus2008 / will not refund money

1 NV, United States Review updated:
Contact information:
Phone: 18004671077

This antivirus2008 popped up onmy computer and
was purchased with AlphaWipe on 4/28/08. It did not clean all the spyware and thy said there ould no be a refund until you contact customer service to see ifthey could fix theproblem. I have contacted them but the problem remains. The # above is always busy. You have to e-mail them and wait for response.

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Comments

  • Ri
      5th of May, 2008
    0 Votes

    This antivirus 2008 software is BOGUS. It not only screwed up my primary harddrive so badly that I had to pull it & rteplace the drive. I could NOT get rid of it, it runs constantly in the background & will NOT delete using ANY regular means, (Add/Remove from control panel, from a command prompt, from program files, etc. Not olly that, when I was told it would cost $42.00 & I paid for it, a $84.95 charge came up. Phone calls, emails to them are futile. Now I have to dispute this charge w/ my credit card Co., & as a safety measure, have changed my card number.

  • Fa
      8th of May, 2008
    0 Votes

    I bought the antivirus2008+alphawipe track cleaner online.. My notebook slowed down n i sent it to repair n found out this software is the problem.. I removed it n now want my money back.. there is no company information and web site address this people are ###!! Dont buy software online!!

  • Gt
      13th of May, 2008
    0 Votes

    I purchased the same software but have not down loaded it. I guess I'm out a $110. Did any one have any other problems with their identity being stolen?

  • Am
      14th of May, 2008
    0 Votes

    We got scamed! We got a pop up saying that r pc had 44 viruses and we needed to action now or the computer would crash. We bought it on line for $50. We never got the software to work. I was always # 20 when I would call the FAKE customer service then they would say that their message box was full and hang up. Looks like i'm out $50 and the Autivirus 2008 ### is still in my PC. I have tried everything to get rid of it. The PC is working but for how long? And I'm now worried about idenity being stolen! We need to get these people and make them pay! What can we do?

  • Da
      16th of May, 2008
    0 Votes

    I purchased the Antivirus 2008 and it did not run on my computer. Some of the components did install but not all of them. It took me a long time to learn how to uninstall these components and I have still not been able to get a refund of my payment. The company really hides it's identity from others.

  • Am
      21st of May, 2008
    0 Votes

    Update: Norton Protection Center in ur pc detected the antivirus 2008 and got rid of it! Now the pc is working good. I'm still working with my bank to get my money back. good luck!!

  • Ja
      24th of May, 2008
    0 Votes

    I couldnt believe it! i was scammed. with all my precautions i fell for upgrading software with something that sounds legitimate..spyware...then malware..after paying the first $40 and trying the customer care number after 10 mins to usa from a mobile i realised i would never get my money back. i called my bank and they explained they could follow it up. from this site it could take years. thanks for this information and website, i found it by googling the customer care number provided on their fake invoice..all i can say is, dont by a thing on the internet. all experiences bad. thanks to download.com i was able to immediately remove the software..not that the activation key i was given even worked. it was just there..well..i'm over it. vented.

  • Mi
      28th of May, 2008
    0 Votes

    ATTENTION ALL OTHERS THAT HAVE JUST BEEN ###ED OVER!!!i had the exact same thing happen to me too. pop up saying i need to down load the antivirus. the same ### all the above has discribed. but how do i remove it. pleeeeese help me. i went into a computer store to see if they had any information about this product, the guy informed me that it was a haux and that 3 other people have also had the same problem. he also said that it is a virus not an antivirus that can not be detected by other antivirus software because its got a virus in its self or something like that. he doesnt know that much about it but you have to restore the computer to its original state to get rid of it. he advised me as i am to you's to get in touch with the police and file a complaint about internet fraud. lets get these ###!!!. the more of us that file a complaint to the police against this so called company 'ANTIVIRUS 2008' ??? the better chance we will have this problem solved. but i wld so love it if somebody can tell me how to get rid of this programme, to save me restoring my computer. cheers, good luck to all xox

  • Mi
      29th of May, 2008
    0 Votes

    hey guys, its me again i found out hw to get rid of the antivirus 2008 on my computer. i downloaded AVG FREE 8.0 and it had detected and remaoved the virus. i am so so happy but will be more happier when i get my money back though. gud luck to all. email me if you hear any thing else about this company. and or refunds

  • An
      4th of Jun, 2008
    0 Votes

    Guys why you just didn't made chargebacks to all those payments to Antivirus2008. I've deleted Antivirus2008 stuff by hands and made a chargeback with my cc company.That's it.

  • Bo
      5th of Jun, 2008
    0 Votes

    Antivirus 2008 pro is a scam, I'm sorry for those who it is to late. There are a few ways to fix the problem, one would be doing it manually and the other is having a real program that will delete it for you.

  • Mr
      7th of Jun, 2008
    0 Votes

    hello every one this is a real ###in spam antivirus 2008 no body download or pruchace this thing and thanx to you all now i know haw i can get rid of this ###

  • Al
      11th of Jun, 2008
    0 Votes

    I can't believe it. No one would have thought they would be scammed but what happens BOOM out of the blue it happens! I d/l the Antivirus2008 becuase I needed it an antivirus software foy my new laptop but as soon as a couple of days passed and I wanted to run a scan IT'S FOLDER WAS EMPTY. I was knew I payed a freakin 84.95 charge and it said it covered me for a whole year. Oh how I was so wrong. Then now I found out it's a virus itself. WHAT LUCK! I don't know what to do, how do I get my money back and how do I remove it!?!?! HELP PLEASE ANYONE.

  • Ch
      13th of Jun, 2008
    0 Votes

    I'm sorry to tell this but you paid money for scammers. and i doubt there's a way to get it back, but you can call your bank and explain the situation. you should also delete antivirus 2008 as soon as possible. good luck!

  • Sa
      3rd of Jul, 2008
    0 Votes

    I got the antivirus 2008 because it popped up saying my pc was totally infected, i bought it and i could never activate it, i call costumer services in spain from australia and they say they would refund the money in 4 or 5 days.
    I'm still waiting for that and nothing...
    The bloody crap comes up all the time, i want to remove it NOW!!!

  • Sa
      3rd of Jul, 2008
    0 Votes

    this is the copy of my bill.
    Soporte:
    Email: support@software-payment.com
    +1.8004671077 (USA)
    33-4-26467151 (France)
    49-511-260982104 (Germany)
    34-911-871502 (Spain)

    A partir de ahora todas las funciones de Antivirus 2008, suscripción a las actualizaciones gratuitas del software y bases de datos, y asistencia al cliente gratuita estarán a su disposición.

    ATENCIÓN:Su copia de Antivirus 2008 será autoactualizada a la versión registrada. Todas las funciones del programa serán desbloqueadas y estarán disponibles.

    Si el botón "Registración" ha desaparecido del menú principal de Antivirus 2008, significa que Antivirus 2008 ha sido activado automáticamente. No es necesario introducir la información de registración manualmente.

    Si el programa no se activó, siga estos pasos para registrar su copia del software manualmente:

    1. Presione dos veces sobre el icono de "Antivirus 2008" de su escritorio para ejecutar el programa.
    2. Si el programa ya está en ejecución, haga clic con el botón derecho del ratón sobre el icono de Antivirus 2008 en la bandeja de sistema para hacer aparecer el menú y seleccione 'Antivirus 2008'.
    3. Haga clic en el botón "Registración"
    4. Cuando aparezca la ventana de registración, introduzca el código de registración en el campo correspondiente.
    5. Haga clic en el botón 'Activar'
    6. El programa desbloqueará la registración y empezará a actualizar las bases de datos y módulos ejecutables. En cuanto las actualizaciones se descarguen y se ejecuten, el análisis de sistema encontrará y reparará todas las amenazas de programas espía que haya en su ordenador.

    Una vez que el programa se haya registrado con éxito, el botón "Registración" desaparecerá.

    Si experimenta inconvenientes, no dude en comunicarse con nosotros.

    Su LICENCIA también se la enviaremos por e-mail.

    Podrá comunicarse con el equipo de soporte desde la opción Soporte.
    ¡Gracias por elegirnos!

    Fecha de pedido: 2008-06-30 16:58:45
    www.software-payment.com
    Nº DE PEDIDO: 8171642
    Envío:
    Sin envío Artículos comprados Precio
    1. Antivirus 2008 AUD 59.95
    2. AlphaWipe Tracks Cleaner 2008 AUD 39.95
    3. Premium support AUD 29.95

    - 3 artículo(s). Para regalar: Ninguno

    Subtotal de artículo(s) AUD 129.85
    Envío & Tramitación: AUD 0.00
    Subtotal AUD 129.85

    Total por el envío AUD 129.85

    El importe aparecerá en el resumen como: billinternet.com 8778717412
    INFORMACIÓN DE PAGO
    Medios de pago:
    visa
    Código de autorización: 26147815
    Últimos 4 dígitos: 3244
    Tipo de operación: Compra

    Dirección de facturación:
    samanta david


    AU Subtotal de artículo(s) AUD 116.865
    Envío & Tramitación: AUD 0.00
    Total sin impuestos AUD 116.865
    Impuesto aproximado AUD 12.985
    Suma total AUD 129.85

    Ante cualquier problema con software o servicios adquiridos, el cliente deberá contactar con el servicio de Atención al Cliente.
    El reembolso NO será posible sin antes contactar a nuestro Centro de Soporte.
    Consulte nuestra Política de Reembolso

    * “…La licencia para el servicio Soporte Premium es válida durante un mes desde el momento de su activación. Tras su expiración, el servicio Soporte Premium se amplía automáticamente. La activación del servicio Soporte Premium se cobra adicionalmente al cargo por el producto. El precio por el servicio Soporte Premium es (SKU3: rebill_cost1) (SKU3: rebill_currency1)…”

    Si desea cancelar los cargos mensuales por el Soporte Premium por favor, siga paso a paso las instrucciones que aparecen a continuación.
    NOTE: cancellation of monthly charges will stop your use of this service
    1. Please insert the following link into the address bar of your browser: https://secure.software-payment.com/support/
    2. Una vez abierta la página, llene por lo menos dos campos en blanco, señalando la siguiente información para localizar su transacción:
    El número de la tarjeta de crédito usada durante la compra del producto.
    Su número de pedido
    La dirección de e-mail indicada durante el proceso de compra
    3. Seleccione ldquo;Ingresar” para entrar
    4. Cuando aparezca la página que contiene la información de su pedido, presione “Cancelar pedido” en el área “Estado del pedido”
    5. Vea el menú desplegable en la siguiente página para seleccionar el motivo por el cual desea terminar su suscripción.
    5. Por favor, verifique cuidadosamente la información introducida. Para continuar, haga clic en “Cancelar pedido”; para volver a la página anterior y cambiar algunos detalles de la información, haga clic en “Atrás”
    7. Le saldrá una página de confirmación que su pedido ha sido cancelado.

    ¿Tiene alguna duda?
    E-mail de Soporte: support@software-payment.com
    Teléfonos de Soporte:
    +1.8004671077 (USA)
    33-4-26467151 (France)
    49-511-260982104 (Germany)
    34-911-871502 (Spain)

    ¡Usted ya ha comprado este programa!

    AlphaWipe Tracks Cleaner 2008 fue adquirido en conjunto con Antivirus 2008.
    Haga clic en el botón "Descargar AlphaWipe Tracks Cleaner 2008" para descargar el software.
    DESCARGAR AlphaWipe Tracks Cleaner 2008


    Licencia: 4eb7b0b5b3bdb5b2b7bcb9b2e9edb4bbeca1a1a0a0f6e4eea1fdeee3
    Le recomendamos leer atentamente e imprimir esta factura:

  • Sa
      3rd of Jul, 2008
    0 Votes

    and this is the email they sent saying they will give money back:
    Gracias por comunicarse con el Centro de Soporte de Antivirus 2008.
    Luego de evaluar los hechos descriptos, hemos decidido otorgarle el reembolso por la compra del software. El importe será acreditado en su cuenta dentro de 1 ó 2 semanas, dependiendo del proceso utilizado por cada banco.

    Siéntase cómodo de escribirnos si tiene más consultas. Estaremos encantados de ayudarlo.

    Cordialmente,
    Maria,
    Centro de Soporte de Antivirus 2008

  • Jo
      4th of Jul, 2008
    0 Votes

    already had a virus and could not use software

  • Do
      6th of Jul, 2008
    0 Votes

    The add popped up on my screen and offered antivirus2008 along with alfa Tracks but would give the both for$49.95 if I bought then. it did not say anything about Premium support payment. 'WHAT A SURPRISE WHEN THEY SENT THE STATEMENT FOR $109.85 I told them I didn't want it as my funds could not support this expence at this time and want a reurn of my money what a runaround and still no credit and no antivirus because I took it out. they have given me the runaround from antivirus 2008 to Support@software-Paynent this has been since June 14th all I receive is we will get back to you soon How long is soon???

  • So
      9th of Jul, 2008
    0 Votes

    this is the most ### i have ever heard. I just wish i had read these comments before buying this bogus software. Good luck to all that are chasing money. this is such ### i cant even contact support as there is yet another error message coming up. i am contacting my bank today to see if i can get a credit or at least block these people sdo they can not take money next year when bogus software actually supposed to run out.

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