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Anthony & Sylvan / leaking pool

1 2201 Denton Drive, #114Austin, TX, United States Review updated:
Contact information:
Phone: (512) 834-1675

We signed an agreement with Anthony & Sylvan, on 6/23/05. The original contract price was 62k. We have had continual problems with the pool leaking and have on many occasions attempted to have it corrected. In fact, last year we finally contacted our attorney to try and settle this matter. He was unable to even get a response from A&S. The following is a brief overview of our history.

Our early construction went extremely well, but the first concern was towards Oct. '06, when we neared completion and our final 5% payment was due. There were many open items and I spoke with the lady that handled payments, Dolores I believe. She assured me that 'they had taken care of us so far, hadn't they.' Well, after the last payment it became extremely difficult to get any work done on the remaining punch items. We would leave calls and not get a return call but I'd say it wasn't horrible, I was determined to be patient and polite.

That spring, we noticed a rather large leak coming out of the raised wall to the spa, at about 18in. and the underlying wall was 'weeping'. I called the supervisor over our construction, Rock. He came out and re-grouted the tile interior edge of the spa saying that it was most likely infiltrating from there. The leak continued. Over the next two months I continually called and could never actually speak with a person. I left multiple messages and none were returned. I finally called the GM, Chuck. He and the construction manager, Bill, came out to look at it one Saturday morning. Bill suggested that it was water infiltration from capillary action on the stone, saying, the flow from the spa in to the pool was rather weak and so ran against the wall and was drawn in. I suggested a pressure test but they both seemed this was the likely culprit and so I didn't push further. They said they would get a contractor to come over, smooth the stone that the water flows over, from the spa and re-mortar the stone on the wall fascia, which had deteriorated as a result. I think it's important to note here that we have a salt pool and the salt does seem to cause some of it's own issues in that regard. The sandstone installed seems to be constantly 'dissolving' In any event, a couple of weeks pasted and I never heard back. I had to hound them to get it going and about five weeks later it did. I can't be certain the time intervals, they never gave me any paperwork and I didn't have the foresight to document it. I'm sure they have records though.

So for several months everything appeared fine with the exception of a large buildup of calcium-like material on the tile; tile only directly under the wall. It was told to me, at the time, that was a normal thing and was only a little lime as a result of the efflorescence but to my mind resembled calcite; so hard that a pressure washer couldn't take it off.

We continued to try and get other items fixed without success. I won't go in to those but suffice it to say, we were beginning to become very, very unhappy.

Last year, I learned that Chuck was let go. That didn't surprise me since they had been many personnel changes at the Austin office, changes that left us very frustrated. In one year, they had three or four different people handling warranty work and I was told they were the only folks I could speak with. However, most of them NEVER returned my calls.

A couple months after the re-grout of the wall, the leak started up again but different. Prior to the leak, I'd already noticed that the wall was weeping and the mortar was degrading over its prior state. I called A&S without any return calls. I finally tried to reach the new GM, Pete. I left a few messages for him and finally received a return call Easter Monday(4/8) a year ago almost now. I spoke with Pete and he assured me that things were different. I was very direct with him. He told me he would take a look at our file and call me back in a couple of days. I waited and waited and finally called him a week later and left a message. He returned my call a week later and that process went on and on.
I finally called him on 5/20 and left a message saying that they had two weeks to do something or I had no choice but to contact our attorney. I received a call from him the next Monday. I spoke with him and he wanted to come out. He called back a week later and said he would be out that Friday. I told him I would meet him and he said it wasn't necessary. I called late that Friday to tell me that he wouldn't make it and would be by Saturday morning at 6:20 am. I never saw him, never heard from him again, etc. After that I contacted out attorney who contacted A&S and tried to get any sort of response without success. So, two and half years later, we still have a leak, the mortar is ruined and the salt system they shouldn't have installed with natural stone has deteriorated all the stone.

A month ago, I decided to avail myself one last time before legal proceedings. Since then I have encountered the same issues of unreturned calls, broken promises and I have only myself to blame this time.

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  • To
      18th of Oct, 2008
    +1 Votes

    Austin, Texas

    We bought a house with a pool built by Anthony/Sylvan. The pool has developed cracks in the pool and rusting on the deck. We brought in an independent adjustor to look at the problem and he told us it was to due substandard materials and shoddy workmanship. We called A&S and were told that the pool was out of warranty!

    The pool was built in 2006!!! What the hell!! They are not a reputable company and we hired a indepent contractor to fix it.

    Needless to say he found more problems! Beware of this company! There are better ones out there.

  • Sa
      8th of Jun, 2009
    +1 Votes

    We have a four year old Anthony and Sylvan pool. We have had issues with tile falling off the perimeter of the pool. After phone calls they finally came and fixed it two years ago. Now this spring (2009), we took off the cover and we noticed that a piece of rebar is sticking through the wall of the pool through the plaster (gunite) and rusting. The rust is staining the side of the pool (gunite), there is a line of rust going down to the floor of the pool. I have called the warranty number and they do not return phone calls. I read the warranty paper and the paper says that the shell of the pool has a lifetime warranty. (Written in legalese). I hope that they get around to fixing this problem but I have my doubts after reading many, many complaints about this company on the Internet.

    Also, the concrete deck (patio) around the pool has developed cracks which get worse every winter, I believe they used inferior concrete for the decking. I would not recommend this pool company. If I had to do it over again I would not put in a pool which cost over $40, 000, I would join a pool club, it's cheaper. When the kids get older they lose interest in the pool anyway. Alternatively we could have put in a vinyl inground pool for about $20, 000 less.

    It is very expensive to maintain a gunite pool. These pools use a ton of chlorine and other chemicals to maintain the water due to the water reacting with the gunite walls of the pool which constantly slough off due to the chemical reactions of the water with the gunite. When it rains you have to add very expensive chlorine, Ph Down, shock, etc. The filter uses ALOT of electricity. Not to mention adding water/ taking out water to get rid of too much calcium which could adversely affect the gunnite. The gas heater is also expensive to run and in the fall you have to professionally close the pool which can cost over $300. for those who live in climates where freezing of the pipes is a hazard. Between water, electricity and chemicals it costs well over $1, 000 to $1, 500 to maintain one of these pools for a 3 month season. In southern climates such as Florida, Texas or California it's probably alot more. I would not use A/S again, they use subcontractors which change from year to year and we never knew if the people they were using were in the country legally. (they use cheap labor).

  • Ge
      25th of Jul, 2009
    0 Votes

    It is true they do not return phone calls. It is also true they say they will do something and they don't. If you are thinking of buying a pool, ask your neighbors who have a pool. If they are Anthony Sylvan pools and you speak to them, I am sure you will get your pool from some one else!

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