Antec Inc / Failed to replace defective product
This started with my having purchased an Antec Case back in October 2008. After a couple of months the Power switch became erratic and I had to remove the front panel just to turn on the power. About 2 or 3 weeks later the Power Supply failed and the system was dead. Needing this system running (it was my server) and thinking that this case was one in a million I decided to source the identical case. I called about every store in the west end but found one. I was completely stunned at what I took out of the box, the case looked like a twenty dollar case, by the way this case is worth upwards of $250. My first instinct was to return it to the retailer but I needed it and knew there were none around. I figured I would bring it to Antec's attention when I submitted my RMA for the dead case. I did that within days and had a case opened with Kyle. I waited and waited and didn't hear anything so I decided to check the status of my ticket online. My ticket was CLOSED!!! No resolution, no contact no nothing, just closed. I wrote Kyle and my ticket was re-opened, he asked me for some info and what my pictures represented (duh), they were pictures of the poor fit and dents (from the inside) on the case I just paid $250 for. Anyway I waited and waited again and guess what, the ticket was closed again. Now were almost 2 months into my ticket and nothing! I submitted a complaint through their Web interface, nothing, no reply whatsoever. Then I finally called and spoke to Jeff. I told Jeff everything, that I had one case with a bad switch and a dead PSU and that I had another NEW case that looked like garbage and that I had spent about 2 months waiting for Kyle to fix it up. I asked for the "Customer Service Manager to which Jeff said Kyle was the manager but he was not around anymore. Wonder why??? Jeff said he would get everything fixed up for me and apologized for the troubles I had. Over the next week or 2 Jeff asked for various things, Oh did I say I bought another Antec case, yeah I know shame on me. I run a smll computer business part time and build many systems. I bought an Antec Atlas 550 and you would not believe, it was dented from the inside, do these guys even know what QA is???? Anyway, I gave Jeff everything he asked for, receipts, pics etc. I even suggested to Jeff that I swap out the good switch and PSU from the crappy case with the dead PSU and switch in the well built case. Jef seemed to think that was a good idea and agreed that they would replace one Titan 650 Case and one dented side panel from the Atlas 550. Then out of the blue he sends me an e-mail to say they would not replace the Titan 650 case, only the Power Supply, WHAT??? I notified you of this piece of crap right away, it's not like I called a year later and said oh by the way my case looks like crap. And how do I dent it from the inside genius. I vented, pretty loudly but was completely ignored. Then I wrote their VP Scott and he too ignored me. Know what I have to say, don't do it! I refuse to support a company that will not stand behind their product, and dislike it even more when they give you the finger by ignoring you. I will buy from Thermaltake or Cooler Master from now on.