Menu
AnswersBy.com
AnswersBy.com Customer Service Phone, Email, Contacts

AnswersBy.com
reviews & complaints

answersby.com
answersby.com

Learn how the rating is calculated

1.4 29 Reviews

AnswersBy.com Complaints Summary

3 Resolved
26 Unresolved
Our verdict: With AnswersBy.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
AnswersBy.com has claimed their business profile
Get notifications about new complaints and reviews of AnswersBy.com. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

AnswersBy.com reviews & complaints 29

Sort by:

Newest AnswersBy.com reviews & complaints

ComplaintsBoard
J
9:31 pm EDT

AnswersBy.com acer subcontractor tech support / poor quality technical support and sneaky service charge

I was having blue screen of death issues with Acer Laptop and reinstalled windows back in April. Called in to Answersby tech support because laptop is out of warranty and the sales guy assured they can fix it promptly and sold me a two year service contract for US $ 239.99.

I trusted their salespitch but after 15 mins phone support of telling me to keep pressing F2 key over and over again and other function keys, I did not have any confidence they can resolve this promptly as promised in the salespitch.

The "senior tech support" asked me to reinstall Windows and will send usb stick to reinstall which I already did, and that did not work.

We decided to cancel the service right away and asked for a refund. A supervisor was summoned on the call after we complained and he explained someone in customer service will phone us back. The next day, they refunded only $140 and insisted their terms and conditions stated that I need to pay the $99.99 for one time call which was not clearly explained in the sales pitch. And of course this was not clarified before I accepted service over the phone. I was not given any opportunity at all or any time to read and fully understand the nine (9) page document with 3, 939 words as well as their cancellation policy.

I believe this business practice is a sneaky way of overcharging customers who are anxious to get their computer issues resolved. Aside from the poor quality service, it seems they are hiding behind terms and conditions to impose this unreasonable hidden fee.

Brand name companies such as Acer should be standing behind their out-of-warranty service support subcontractor companies such as Answersby. If customer is dissatisfied, they need to listen and not be sneaky in charging $ 99.99 for substandard 15 mins tech support with no hands on support or service centres.

Personally, I do not mind the one time fee if it was fixed. If they have local service centre technician that offers hands on technical support then that amount may be a fair price.

Read full review of AnswersBy.com
Update by Jeulee May
Jun 08, 2018 9:52 pm EDT

I have called them many times since May 2018, and no response from customer service to process full refund.

Hide full review
ComplaintsBoard
C
7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
AnswersBy.com has left an official reply on this complaint.

AnswersBy.com services never received

It is my opinion that this is the most dishonest, unethical company that I have ever worked with. Answers By required that I sign a 2 year service contract before they would attempt to remotely fix my computer problem My computer had been hacked and I was attempting to have the issue resolved. Unfortunately I found Answers that appeared to be a service center for Acer.
The charge for services was $240 before they attempted to resolve the matter.
After working with someone on their team (from India) I found that they could not resolve the problem. I then took my computer to a local computer sales and repair shop, and they were able to reinstall all of the lost information.
Within 48 hours I was on the phone asking for a refund because I didn't want a 2 year service contract, and I didn't want to pay for services that were never provided. They offered me $170, but I wanted a complete refund. I am still in a dispute with the credit card company regarding this service.
I can only say this. Buyer beware. Based on my experience I suggest that you go elsewhere for any computer services. This company is not trustworthy

Read full review of AnswersBy.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
Oct 19, 2016 2:03 pm EDT

Hi, Myself James, I am having a Acer computer and my Acer Computer has Got hacked by a hackers and they Put a password and then started hacking my computer and they started pulling up all the record of my computer and started hacking and I got a warning message on my computer and I called the Microsoft and they said that can't help me on this issue and They suggest me to contact Acer, I called acer and My computer is Out of warranty and then I reached AnswersBy company and they asked me to pay and they tell that they can fix this issue and I checked on google about that company and I check on the this website too and I got confused to purchase the service contract or not then I contact the local technician also they said they can Try but if it not get fixed you want to again pay to Acer. I didn't have any other way, I called acer and again I Reached Answersby. I paid $299.99 for 2 years service contract . They fixed the Issue. Thanks For the Answersby. They are the Real technician. Please don't share the wrong feedback. Thanks.

ComplaintsBoard
B
12:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
AnswersBy.com has left an official reply on this complaint.

AnswersBy.com Corrupted operating system for acer aspire v5

Think twice before using Answersby. They reassured me that they would be able to fix the problem with my Acer laptop & I paid them almost $200.00 for 15 incidents. However, after 4 calls and about 5 hours on the phone, much of it on hold, they weren't able to help me solve the problem. So, I've bought a new laptop and it is not an Acer. I'm going to a local repair shop to see if my Acer can be restored. Their approach is to be very positive about fixing your issue, to not really explain what the solution options are or the purpose of their actions. Then, as one attempt after the other fails, they give you a 'next step' to take. Eventually, none of the 'next steps' work and you are left with a non-working device. :-(

Read full review of AnswersBy.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AnswersBy.com Refusal to refund money

I had issues with my computer. They couldn't fix it after 5 hours on the phone with 2 different agents. They told me to contact a local person and I did. They screwed up my PC after having me repeatedly plug and unplug cables and continually pressing several F keys. I asked for a refund of my remaining unused sessions and was told they couldn't refund anything because it had been 3 months since I signed up.
May to June = 1 month
June to July = 2 months
July to August + 3 months
I had to call them 3 times to speak to a customer rep. even though they were supposed to call me back. I believe they are scamming me.
I had problems understanding them because of their very thick accents and feel I am being cheated. I want a refund. Please help me get some of my money returned. Thank you.

Read full review of AnswersBy.com and 1 comment
Hide full review
1 comment
Add a comment
K
K
kcpd73
, US
Dec 10, 2019 10:37 pm EST

Had lost my internet info from my wi-fi
I was on phone for 2 hours, had hard time understanding the lady as she said the keys to punch, worked windows -r over and over and no connect finely quit and called another co. and got wi-fi back and online. Payed $129.99 for one time fix but never got on line or connected. need my money returned.

ComplaintsBoard
C
1:16 pm EDT

AnswersBy.com They failed to repair my computer and refused to return money back

People, stay away from the company www.AnswersBy.com. I thought that they would help me with my computer, but these jerks wanted only my money. The rep failed to repair my computer and when I asked to return money then, he told that they never refunded. It was mentioned in their terms and conditions, which I signed and agreed. WTF, I haven’t signed anything. Total rip off, so avoid at all costs this company.

Read full review of AnswersBy.com
Hide full review
ComplaintsBoard
I
2:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AnswersBy.com Money deducted from credit card with no right.

I contacted the above co to help me get my daughter's TFN that she couldn't find, before giving them any details except for my daughters name they said they will charge me $ 5.00 from the credit card no that they asked from me, and they said that after they will satisfy my request completely they will deduct I think about $ 41.00. Before I gave them any other details my daughter told me she found her TFN in one of her letters, so I didn't contact this co. again. Today I discovered that they have deducted $ 5.00 from my credit card on 10.6.14 and the following day they deducted $ 41.00 why I don't know.

Read full review of AnswersBy.com
Update by Iman Michael
Jun 14, 2014 2:44 am EDT

good services

Update by Iman Michael
Jun 14, 2014 2:43 am EDT

yes what is there in my complaint is right and I wish to get my money back asap. thanks

Hide full review
ComplaintsBoard
M
9:32 pm EST

AnswersBy.com False claims

My father has lost his windows logon password and therefore we needed professional help to get the computer unlocked. Answerby.com claimed that their online support would sort this out for us but after we paid $100 to them they did nothing and PC is still under a password. Avoid those scammers at all costs, they refused to refund us as well which makes them complete criminals.

Read full review of AnswersBy.com
Hide full review
ComplaintsBoard
G
12:22 am EDT

AnswersBy.com asked to wait already twice

AnswersBy.com called me two weeks ago. Their technician told that it is possible to correct all the errors on my PC remotely. I paid them $150 and the problems were not solved. They told that they have no time this week and I have to wait another 5 days. They tell this every week. I am tired.

Read full review of AnswersBy.com and 1 comment
Hide full review
1 comment
Add a comment
S
S
Susan Hoffman
Ocklawaha, US
Nov 27, 2012 6:03 am EST

This company is all about the money, I paid the 149.99 dollars was told by there employee they could help me cause I could not get into my computer. First off had mine to the Geek's and they said all I needed was the recovery disk to get mine running again called Gateway and because it's no longer under warranty that they can not help me and to contact @[protected] was told I could not buy the disk without buying a 1 year plan through them, by the way the disk were another 49.99 extra, they were told I could not get into my computer they said it did not matter they could still fix it . Needless to say after paying 149.99 to them they cannot help me cause I can't get into my computer. I demanded my money back but they said no can do. BUT they were kind enough to direct me to www.answersby.com were I could buy there disk for only 19.99 and when I went there a large box opens on my daughters computer DANGER YOU ARE ON A UNSAFE SIGHT LEAVE PAGE then asking me if I'm staying or leaving the page, I got out fast after dealing with them on the phone. I have reported them to the bank. I am so glad though that they did not get into my computer

ComplaintsBoard
L
4:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
AnswersBy.com has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AnswersBy.com - I am very disappointed in this company

I called to ANSWERSBY PC Support in order to get help in fixing some computer problems appeared on my MacBook. I aid them $100 a month and they didn’t fix this problem. I am very disappointed in this company. What for I paid them so much money?

Read full review of AnswersBy.com and 24 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact AnswersBy.com customer service

Phone number

+1 (877) 794-4466

Website

answersby.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AnswersBy.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AnswersBy.com Customer Service. Initial AnswersBy.com complaints should be directed to their team directly. You can find contact details for AnswersBy.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AnswersBy.com. Discuss the issues you have had with AnswersBy.com and work with their customer service team to find a resolution.