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AnnTaylor / just lost a long time customer!

1 Westerville, OH, United States
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I have been a long time customer and a big fan of Ann Taylor, until they screwed up everything. Since I was a client they gave me a coupon with a 50% discount. So I ordered some items and applied my coupon code. Later I received a confirmation email saying everythig went well and they charged $350 from my credit card. However, when they shipped out my order, they charged my card again! So, in total I paid $700 and coupon never worked! I never authorized them to charge me that much and yet they charged me as if nothing happened. I called them many times and still have not received my refund! Nice job AnnTaylor, you just lost a long time customer!

Jan 6, 2016

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