Angela Penbrook / I got my refund too!
We got our money back, finally!!! Yes!!! Yes!!! Yes!!! :) :) :) Yesterday, my husband called our credit company, and we already have our refund!!! :) :) :) I praise God for that!!! :) :) :) We did it in a different way... We got our credit bank statement and we saw the 197 dollars charged, and next to the description there was an 866 phone number [protected]), so, my husband called them and requested them our money back... It was the only way that worked! :)
I had sent many e-mails requesting technical support first, but no answers, then I sent many more requesting my money back and I got no one answer, then I talked to a supervisor and he hanged me up when I requested my money back, I made many calls and nothing happened... Until we received our credit bank statement, we saw that 866 number and we called them.
So, they gave us a number like a confirmation one and told us to allow them 5-7 business day to receive it back!!!
Keep trying! Try the number I gave it to you!
Good luck and praying for you all.