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Andalemexico Tours / Tour contract cancellation- no refund

1 Mexico Review updated:
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Booked and paid for a trip/tour for 2 people with Andale Mexico tours in lat e Sept early Oct 2010 for travel in Feb 2011. Vouchers for flights, hotels etc were sent to us via email from the company...and in November 2010 the company emailed us stating that they could no longer hold their contract with us due to legal troubles stated-owner to be possibly extridited to Poland. We were told once the legal process was completed we would get a refund...no response to emails or phone calls lately and the website is "temporarily unavailable" so there is no one to contact or speak to at any of the available methods of communication. I have proof of payment if needed and all travel vouchers and email communications from the company if needed.

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  • De
      16th of Mar, 2011

    Same happened to us, with the same promises of a refund, after we received the aforementioned mail. This happened only 1 week before our departure! So far, nothing. Apparently the website is up and running again, hopefully they'll have the decency to contact those customers who were victims at the end of 2010.

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